Was able to easily get transferred to a person. Scheduling the technician was easy and a reasonable day was selected that met my schedule. The tech was here first thing in the morning and quickly foun... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The installer was friendly, helpful and knowledgable. Whenever I called for tech or customer service, it was easy to get help. And after we could no longer use OptyxBroadband or OpenInfra, I was qui... Mehr ansehen
Unternehmen hat geantwortet
I had been moving for the past few weeks and disconnected our internet modem in the process of getting things ready. Once everything was done and reconnected, it had been well over a week and the in... Mehr ansehen
Unternehmen hat geantwortet
I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Open Infra US
Vom Unternehmen geschrieben
About Open Infra
Open Infra began in 2009 in a small town near Stockholm, Sweden. What started as an ambitious idea to build open, competitive fiber networks has grown into one of Scandinavia’s largest digital infrastructure providers. Today, we’re bringing this vision to Europe and the U.S., empowering communities with world-class digital platforms.
Our missionAt Open Infra, we’re all about giving you control. Every provider is welcome on our network, so you have a wide range of options. If one doesn’t work out, it’s easy to switch to another. You’re never stuck with a single provider, and that means you benefit from open competition, which keeps prices fair and innovation thriving.
WHAT IS FIBER? SEE ACTIVE OFFERS CONTACT US
Kontaktinformationen
10601 Clarence Dr, Suite 250, Frisco, TX 75033, Frisco, Vereinigte Staaten
- (855) 910-6050
- customerservice.us@openinfra.com
- us.openinfra.com
Ready for fiber?
4,4
Hervorragend
442 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
When I have had to work from home…
When I have had to work from home recently, we had our first extended outage due to construction. I finally have my internet back, and Jim has been courteous, supportive, and helpful! Thank you so much, Jim, for supporting your customers like me that rely so much on your services!
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Edward,
Thank you so much for your kind words! I’m really glad to hear that everything is back up and running smoothly. It was my pleasure to assist you during the outage—supporting customers like you is exactly why I do what I do.
Please don’t hesitate to reach out if you ever need anything in the future. I’m always happy to help!
Best regards,
Jim
Customer Support
Great customer service!
Jim was pleasant and very helpful to work with. I called in to pay my bill and Jim went above and beyond to help me set up a customer portal so I can take care of these things in the future more easily. I have only had extremely helpful people the last 6 months and I'm greatful for that. I was nervous initially because I was having alot of issues initially but I quickly learned trouble shooting so I don't need to call app the time. The internet has been really good lately. If there is an outage I usually have to reset or reboot it. Any time I call everyone is happy and friendly and very helpful. Only 1 time did I have someone in the beginning that wasn't helpful. Happy with the company and internet, and Jim is a great asset to your company!
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Shannon,
Thank you so much for your kind words! I’m really glad I could help you set up the customer portal and make things a bit easier for you. It’s wonderful to hear that your experience with us has been positive over the past several months.
I really appreciate your patience as you navigated the initial issues, and I’m happy that things have been running smoothly since then. Your feedback means a lot—it motivates us to keep providing helpful and friendly service.
Thank you again for taking the time to share your experience. It’s a pleasure to have you as a customer!
Best regards,
Jim
Customer Service
I called for some information and AJ…
I called for some information and AJ was very pleasant and answered every question I asked her.
15. Dezember 2025
Antwort von Open Infra US
Hi Roxanne,
Thank you so much for your kind words! I’m glad I could provide the information you needed and answer all your questions. It was a pleasure assisting you, and please don’t hesitate to reach out anytime you need further help.
Best regards,
AJ
Customer Service
BrokenInfra
My internet (through OpenInfra)has been down for over 10 days. Their story keeps changing on why, and they have made it clear that they don’t work on the weekends. If you have any other options, go with those. Terrible customer service. I stayed on the phone for an hour waiting to talk to a representative and then the system just hung up on me! So mad!
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Jeremi,
I sincerely apologize for the prolonged outage and the frustration you’ve experienced. I completely understand how disruptive this is, especially when reliable internet is essential.
Unfortunately, we’ve been facing an unusually high number of cable outages caused by third-party providers. This has affected many of our customers, and while it’s not an excuse, it has created delays in restoring service. Please know that our technicians and support team are working around the clock — including extended hours on weekdays — to ensure everyone receives the help they need as quickly as possible.
We also regret the issues you experienced trying to reach us and the call disconnection. We’re actively working to improve our systems and response times so this doesn’t happen in the future.
We truly appreciate your patience during this challenging time and are committed to restoring your service and keeping you updated as the situation progresses.
Best regards,
Adam
Customer Support
Antwort von Open Infra US
Hi Audrey,
Thank you so much for your kind feedback! I’m really glad I could be helpful and understanding. Please remember, you can always reach out if you need any further assistance — I’m happy to help anytime.
Best regards,
Rence
My Internet was out for five days
My Internet was out for five days, it was restored on Wednesday of this week, and now it is out again on Friday of this week. What is going on please let your customers know if you intend to stay in business or should we be looking for another carrier the Internet is vital to my business. I needed to be up and running 24 seven without interruptions. Please advise of the situation and when it will be fixed permanently!
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Susan,
I sincerely apologize for the repeated interruptions you’ve experienced. I completely understand how critical a stable internet connection is, especially for your business, and I’m very sorry for the frustration this has caused.
Unfortunately, we’ve been facing an unusually high number of cable outages caused by third-party providers recently. Please know that our technicians and support team are working around the clock to resolve these issues as quickly as possible and to ensure all affected customers are restored. We are closely monitoring the situation and prioritizing permanent fixes to minimize any further disruptions.
We truly appreciate your patience during this challenging time and understand that reliability is essential. While I cannot provide an exact permanent fix date, we are doing everything in our power to restore consistent service as soon as possible.
Thank you for your understanding, and please don’t hesitate to reach out directly if you experience further outages or need updates.
Best regards,
Martin
Customer Support
Good customer service
Vincent was polite and addressed my issues. He called me back when he said he would and when we were disconnected.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Kevin,
thank you for taking the time to share your feedback. I really appreciate your kind words. I’m glad I could assist you and that everything was addressed properly. I always aim to follow through, so I’m happy to hear the callbacks and reconnection met your expectations.
Thanks again for your trust, and don’t hesitate to reach out if you need any further help.
Best regards,
Vincent
Customer Service
Delays in getting assistance and or credits.
After some delays getting a second mesh pod activated, support (Dan) reached out and walked me through the setup. The pod adopted correctly and my WiFi coverage is better now. It took longer than I’d hoped to get here, but the final support call was clear and effective.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Douglas,
thank you for taking the time to share your feedback. We sincerely apologize for the delays in getting assistance and credits. We’re glad to hear that Dan was able to reach out and guide you through activating the second mesh pod successfully, and that your WiFi coverage has improved as a result.
While we understand it took longer than you had hoped, we appreciate your patience and are happy that the final support call was clear and effective. Your feedback helps us improve our service, and we value it greatly.
Best regards,
Martin
Customer Support
I had been without internet for a week…
I had been without internet for a week and after several calls waiting in line 40 to 50 minutes. No service was received. Then my grand daughter talked with one of your customer service personnel, Karlo. He helped her and she gave him my phone number. He called me and in no time had me up and running.
In my opinion Karlo is the "best."
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Glenda,
Thank you so much for your kind words! I’m truly happy that we were able to get your internet up and running again, and I’m glad your granddaughter reached out so we could sort things out quickly.
It means a lot to hear that you had a positive experience after a frustrating week without service. If you ever need help again, please don’t hesitate to contact us — I’m always here to assist.
Wishing you a smooth and enjoyable online experience!
Warm regards,
Karlo - Customer Service
No Call NO SHOW
Absolutely not 4 stars. Maybe negative 4 stars. There is always lines down usually once a month. They blame it on construction. It’s a minimum of 3 days before they fix anything. They rarely update there website for know outages so customers never know anything. Buyer BEWARE when that knock comes to your door to sell fiber lines. Don’t feed into it. They set up in rural areas that don’t have fiber yet and make it Impossible to get outta your contract. There website is full of promises that are all lies. They do not have enough techs to handle issues and probably do not have there line properly marked because it’s and issue that has happened every month latest being and out for 9 days now we have received 2 little updates with barely any information. It’s been HORRIBLE. On and when you call they have an option to call you back by pressing star you won’t get a call back or if you do it’s almost 5days later
Field Tech was supposed to come and check our lines since we have have only had internet maybe 4 days in the last 30 days. Field Tech was a no show. So I called she said yes they already determined they could not come due to a outage in your area. We received 2 confirmation including one today saying they would be here and text when they are on there way. Never received a call, text or email say they couldn’t come my husband stayed home from work to make sure someone was here I called an Hour after they were supposed to be here to find out no one was coming
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Jerika,
We want to sincerely apologize for the frustration and issues you’ve experienced. We completely understand how difficult it is to be without internet for extended periods, and that our communication regarding outages has not always been sufficient.
Unfortunately, we have recently been affected by multiple third-party cable cuts, which have caused widespread service disruptions in some areas. Our technicians are working around the clock to resolve these issues as quickly as possible. This situation has also resulted in an extremely high load on our customer service, which may lead to longer wait times than usual. Please know that we are doing our very best to respond to every customer as quickly as we can.
We truly regret all the inconvenience this has caused and hope for your understanding during this time. We are continuously working to improve both our service reliability and communication so that situations like this can be avoided in the future.
Thank you for your patience and understanding.
Best regards,
Karlo - Customer Service
No internet for four days
We haven't had internet service for several days. They aren't answering the phone or returning anyone's emails. I can't find a public announcement to their customers with an explanation. This is outrageous. It could be weeks or even months before we have service again for all we know.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Sondra,
We sincerely apologize for the extended service outage you’ve experienced. We completely understand how frustrating it is to be without internet, and we are very sorry for the inconvenience this has caused.
Currently, we are experiencing a high volume of issues due to fiber cables being damaged by third parties. This has created significant pressure on both our technicians in the field and our customer service team, who are working as quickly as possible to restore service for all affected customers.
We truly appreciate your patience and understanding during this challenging time and want to assure you that we are doing everything we can to resolve the situation as quickly as possible.
Best regards,
Ana
Customer Service
STAY FAR AWAY FROM OPEN INFRA
I am one of the unfortunate suckers to switch from Spectrum to OpenInfra via Sumofiber. What a mistake this was to switch. This fiber internet is the most unreliable service I have ever experienced. Multiple times a week, we will lose our internet, sometimes multiple times a day, and this is when their internet is performing at its best. Now, when the internet is actually down, good luck getting that fixed in any sort of hurry. Don't even bother reaching out to customer service. You are wasting your time. I have lost track how many emails I finally get a response to days after my original complaint. And the emails, might as well just say, "This response was generated by Chat GPT and not a human representative." As you can see by the company responses to all the complaints here, just copy and paste responses to our concerns and that they "understand." No, they dont. If they did, they would prioritize the service being much more reliable than what it currently is, which is abysmal. I am switching over to WOW! internet on Monday and look forward to getting away from this horrific company. Don't ever recommend this company to anyone. You will lose friends, business, and your family will disown you.
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Customer,
We sincerely apologize for the ongoing issues you’ve experienced with your Open Infra service. We completely understand how frustrating repeated interruptions can be, and we are very sorry for the inconvenience this has caused.
At the moment, we are dealing with a number of fiber cables that have unfortunately been damaged by third parties. This has put a high level of pressure on both our technicians in the field and our customer service team, who are working tirelessly to restore reliable service as quickly as possible.
Please know that we are doing everything we can to address these disruptions and improve the service for all affected customers. Your feedback is taken very seriously, and we truly appreciate your patience as we continue to resolve these issues.
Best regards,
Darwin - Customer Service
Karlo is the best and helped me get my…
Karlo is the best and helped me get my Internet connection back when it had went down. He was very responsive to my emails. He also called me in a timely manner to help me troubleshoot. He has exceeded my expectations regarding customer service. He is wonderful, understanding, and very kind!!
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Andrea,
Thank you so much for your kind words! I’m really glad I could help get your Internet back up and running and that my support made a positive difference. It was a pleasure assisting you, and your feedback truly means a lot.
Wishing you smooth and uninterrupted Internet from here on out!
Best regards,
Karlo
Customer Support
No one seems to work here
I have been sitting on the phone in queue for over an hour for a simple billing problem. Yesterday I selected the option for a callback but never received one. Does no one work here? My issue should take only minutes to resolve and involves me WANTING to pay my bill, but the billing portal gives NO OPTION TO SIMPLY SUBMIT A PAYMENT.
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Customer.
We sincerely apologize for the difficulties you’ve experienced reaching us and for the delay in resolving your billing issue. We are currently experiencing high demand on our customer service lines due to a number of cables being cut by third parties, which has put significant pressure on our team.
To ensure we can assist you directly and resolve your billing concern as quickly as possible, we kindly ask that you submit a request via Trustpilot. This allows us to securely obtain your contact information and reach out to you directly to help complete your payment and address any related issues.
We truly appreciate your patience and understanding during this busy period and look forward to assisting you promptly.
Best regards,
Alex
Customer Service
Been with shoddy YiFi or no YiFi for…
Been with shoddy YiFi or no YiFi for over three weeks and it is the Holidays. Still on YiFi.
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Herman,
We sincerely apologize for the issues you’ve been experiencing over the past few weeks, especially during the holidays – we completely understand how frustrating this must be.
At the moment, we have a number of cables that have unfortunately been damaged by third parties, which is affecting service. Our technicians are working intensively to resolve these issues as quickly as possible and restore stable service for all affected customers.
We truly appreciate your patience and understanding during this time and want to assure you that we are doing everything we can to fix the situation.
Best regards,
Adam
Customer Service
Great Service! Friendly Can-Do People
We recently had a need to contact the Open Infra Customer Service and Field Service team in North Texas (Denton County) to address a fiber cable which became exposed due to erosion on our property. The entire experience from contacting Dan with OI Customer Service through to completion was smooth and professional.
Jacob and his team were excellent in addressing the issue on our property. Friendly, Can-Do people. I am very satisfied with the service they provided.
Everyone I spoke with at Open Infra was concerned about my issue and acted with a sense of urgency. Follow-up was great through the entire process. Thanks Open Infra, for the top notch Customer Service and support!
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Gregory,
Thank you so much for your kind words! I’m thrilled to hear that you had a smooth experience with our Customer Service and Field Service teams. It was a pleasure working with you, and I’m glad Jacob and the team were able to address the issue quickly and effectively.
We always strive to provide friendly, proactive, and timely support, so it’s wonderful to know that it made a positive impact for you. Your feedback really means a lot to all of us here at Open Infra.
Thanks again for taking the time to share your experience!
Best regards,
Dan
Open Infra Customer Service
TEN DAYS we have been without…
TEN DAYS we have been without consistent service, and if you are trying to run a business using their service, RUN! During the last ten days, the website has not been updated in a timely or accurate manner, you will wait on average 45 minutes to speak with someone who will give you the same generic answer of rodents chewed through the line and the engineers are working on it (for ten days). Please don't bother using the feature offered on the telephone to prompt hitting the * for someone to call you back - I have used it every day multiple times a day, and no one has called me back to date. When I could get someone to answer, I have requested to speak to a manager or have someone call me back as well as making the request in writing. No response. The website has said it has been restored for days now. I continued calling multiple times a day, telling them my service is not working, and I cannot run my business with unreliable service. Finally, at 10:11 am today they finally admitted that there was something wrong with my service specifically, and would issue an emergency ticket, which will be another TWO - THREE BUSINESS DAYS! I have to say, everyone in customer service has been nice, unfortunately, not helpful in the slightest, but nice. If you need reliable, competent service, I would 100% pass on this company. Oh, and to add insult to injury, they offered $9.00 credit.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Erika,
I’m truly sorry for the inconvenience you’ve experienced. This is not the level of service we aim to provide.
I have forwarded your case to our management team, and a manager will be contacting you as soon as possible to follow up personally. We appreciate your patience, and we’re committed to resolving this for you.
Kind regards,
Ana
Customer Support
Jim was very helpful in canceling my…
Jim was very helpful in canceling my account. I was very happy with his service and he was very responsive to my request and concerns. He was very understanding and friendly
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi William,
Thank you so much for your kind words! I’m glad I could assist you and that you felt supported throughout the process. It was my pleasure to help, and I appreciate your feedback.
Kind regards,
Jim
Customer Support
Best customer service 👍
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Diego,
Thank you so much for your kind words! We’re really glad to hear you had a great experience with our customer service.
If you ever need anything, we’re here to help.
Kind regards,
Darwin
Customer Support
Antwort von Open Infra US
Hi Travis,
Thank you so much for your feedback! I’m really glad I could help and that everything was fixed promptly for you.
If you ever need anything else, don’t hesitate to reach out.
Kind regards,
Alexander – Customer Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.