Was able to easily get transferred to a person. Scheduling the technician was easy and a reasonable day was selected that met my schedule. The tech was here first thing in the morning and quickly foun... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The installer was friendly, helpful and knowledgable. Whenever I called for tech or customer service, it was easy to get help. And after we could no longer use OptyxBroadband or OpenInfra, I was qui... Mehr ansehen
Unternehmen hat geantwortet
I had been moving for the past few weeks and disconnected our internet modem in the process of getting things ready. Once everything was done and reconnected, it had been well over a week and the in... Mehr ansehen
Unternehmen hat geantwortet
I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Open Infra US
Vom Unternehmen geschrieben
About Open Infra
Open Infra began in 2009 in a small town near Stockholm, Sweden. What started as an ambitious idea to build open, competitive fiber networks has grown into one of Scandinavia’s largest digital infrastructure providers. Today, we’re bringing this vision to Europe and the U.S., empowering communities with world-class digital platforms.
Our missionAt Open Infra, we’re all about giving you control. Every provider is welcome on our network, so you have a wide range of options. If one doesn’t work out, it’s easy to switch to another. You’re never stuck with a single provider, and that means you benefit from open competition, which keeps prices fair and innovation thriving.
WHAT IS FIBER? SEE ACTIVE OFFERS CONTACT US
Kontaktinformationen
10601 Clarence Dr, Suite 250, Frisco, TX 75033, Frisco, Vereinigte Staaten
- (855) 910-6050
- customerservice.us@openinfra.com
- us.openinfra.com
Ready for fiber?
4,4
Hervorragend
442 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Not internet
We have been without internet from almost a week and after calling #863-694-1337, spoke to many representatives never got any response from them. Until today Mr Alexander resolved it in less than 2 minutes and kindly helped me set up automatic payments. Great customer service, thanks!
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Olger,
I’m really sorry to hear about the trouble you experienced before reaching me. I’m glad we were able to get everything resolved quickly today and set up your automatic payments smoothly. Thank you for your patience, and I appreciate you taking the time to share your experience!
Best regards,
Alexander
Customer Service
Alexander followed up like promised.
Alexander said that he would call me back after my scheduled technician appointment to make sure I was satisfied. He did call me back. Everything was resolved also.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Andrian,
Thank you for your kind words! I’m glad I could follow up as promised and that everything was resolved to your satisfaction. It was a pleasure assisting you, and I appreciate you taking the time to share your experience.
Best regards,
Alexander
Customer Service
Not all customer service is the same, then there's Dan!
After being down for 4 days and talking to multiple reps that told me that the lines would be up soon, I only called again because I received an email on Day 5 that the internet was back up 3 days ago. WHY the original reps I talked to didn't say the same...... The last guy I spoke to was Dan - very professional, understood the issue and got me back up and running after a few simple test to ping the IP Address. Thank you Dan for your persistence!
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Customer,
Thank you so much for your kind words! I’m really glad we were able to get you back online quickly. I completely understand how frustrating those days must have been, and I appreciate your patience while we worked through it. It was my pleasure to help, and I’m happy everything is up and running smoothly now!
Thanks again,
Dan
Customer Service
Adam went above and beyond to help me…
Adam went above and beyond to help me with my internet issue! He was very polite, friendly and handled the problem quickly! It’s great to have an employee like Adam, who are knowledgeable, take time to resolve/figure out the issue and care about the customer.
10. November 2025
Antwort von Open Infra US
Hi Kelli,
Thank you so much for your kind words! It really means a lot to hear that I could help and make the process smooth. I’m glad we were able to resolve the issue quickly, and it’s always a pleasure to go the extra mile for our customers. I really appreciate you taking the time to share your experience!
Best regards,
Adam
Customer Service
Exceeding Expectations!
I would like to thank the staff for staying on the job so that service is running smoothly. They even called me up to ask if I am satisfied with the service and I will say an emphatic YES! Keep up the great work over at Open Infra! Team America Go!
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Abraham,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team could exceed your expectations and that you’re satisfied with the service. It means a lot to us to know that our follow-ups and efforts to ensure everything runs smoothly are appreciated.
We’ll be sure to pass your kind words on to the whole team—they’ll be motivated by your support!
Best regards,
Darwin
Customer Service
They start lying every time they open their mouths.
They start lying every time I talk to them. I am looking at least a 24hr outage that was supposed to be 6hr.
Back in April lost internet for 30days and 15min. It only took 15min to fix it.
Now they tell us it's out for 6hr and it's out for 24 and that's if we are lucky.
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Customer,
Thank you for sharing your experience. We sincerely apologize for the issues and frustration this has caused. It is never our intention to mislead or create uncertainty, and we would really like to resolve this situation as quickly as possible.
We have submitted a request via Trustpilot to obtain your contact information, as we unfortunately haven’t received a response to our previous messages regarding your earlier reviews. It’s important for us to be able to contact you directly so we can fully understand the situation and assist you in the best possible way.
We hope you can get back to us so we can work together to resolve this.
Kind regards,
Ana
Customer Service
Excellent customer service
Open Infra is hard to get a hold of, but once you get a live person, they have the best customer service. They check up on the issue, making sure it's resolved. My rep. Karlo even checked up a few days later to see if I was able to get the router up and running again. It wasn't even a problem with Open Infra, which was fantastic customer service!
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Sara,
Thank you so much for your kind words! I’m really glad I could help and that you felt supported, even though the issue wasn’t directly with Open Infra. We always try to make sure our customers get the help they need and that everything is resolved smoothly.
It was a pleasure assisting you, and I’m happy to hear your router is up and running again. Your feedback really means a lot!
Best regards,
Karlo
Customer Service
Phone interaction with " Rence"
This is to hilight the very good customer assistance that I received from Rence, on or about October 28, 2025.
I very much appreciated his assistance so I wrote this to him:
"Thank you for being so proactive with this issue. You're doing a great job for your employer, more important, for their customers, like me."
Eric Inman
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Eric,
Thank you so much for your kind words! I really appreciate you taking the time to share your feedback—it truly means a lot. I’m glad I could assist you and make the experience a positive one. Helping customers like you is why I enjoy what I do, and your message makes it all the more rewarding.
Thanks again for your thoughtful note, and don’t hesitate to reach out if you ever need assistance in the future!
Best regards,
Rence
Customer Service
Run Run Run service sucks
No service for over two weeks, no email response, their service is a joke.
Edit*** never reached out......
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Michael,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience this has caused. This is not the level of service we aim to provide, and we would very much like the opportunity to understand what happened and resolve the issue as quickly as possible.
We have sent you a request via Trustpilot to obtain your contact details, and we kindly ask that you respond so that we can get in touch and assist you directly. Your feedback is important to us, and we want to make this right.
Thank you for your patience, and we hope to hear from you soon.
Update:
We’ve just received your contact details through Trustpilot — thank you for your quick response, Michael.
One of our team members will reach out to you during the day to assist you further.
Best regards,
Darwin
Customer Service
Great Service!
Aside from a wait in que to speak with a
Service Rep, when I did get to speak with someone they were VERY HELPFUL. I spoke with several people over the course of two days to resolve two different problems. The first problem was with their fiber. The Reps on the phone were polite, apologetic and followed up with status and completion calls. The techs that were dispatched were very knowledgeable and repaired the fiber problem quickly. The second problem was of my own doing related to software/firmware and Customer Service Rep JUNI helped me fix it over the phone.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Dennis,
Thank you so much for your kind words! I’m really glad I could help you, and it’s great to hear that our team was able to resolve your fiber problem quickly and efficiently. We always aim to make things as smooth as possible, so your feedback means a lot to us.
If you ever need assistance again in the future, don’t hesitate to reach out—I’m always happy to help!
Best regards,
Juni
Customer Service
Requested a static IP and the handled…
Requested a static IP and the handled the request quickly and effeciently
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi William,
Thank you for your feedback! I’m glad to hear that your request for a static IP was handled quickly and efficiently. It’s always our goal to make things as smooth and easy as possible for our customers.
We appreciate you taking the time to share your experience!
Best regards,
Oualid
Customer Service
Your technician was excellent
30. Oktober 2025
Antwort von Open Infra US
Hi Randy,
Thank you so much for your kind words! I’m thrilled to hear that you had a great experience. It was a pleasure assisting you, and your feedback really means a lot.
Best regards,
Emilio
Open Infra
Rep was very accommodating and patient…
Rep was very accommodating and patient with me especially when we found our unit was unplugged.
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Larry,
Thank you for your kind feedback! We’re glad to hear that our representative was able to assist you patiently and help resolve the issue, even when it turned out that the unit was unplugged. Sometimes the simplest things can cause the biggest headaches!
We truly appreciate you taking the time to share your experience and are always here if you need any further assistance.
Best regards,
Martin
Customer Service
Nice customer service
I spoke to many customer service reps when I was having issues and all are very respectful. My field techs Bryan and Tod were fantastic and did diligent work. My WiFi speeds are fast which is difficult to find where I live, but infra delivers!
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Michael,
Thank you so much for your kind words! We’re thrilled to hear that Bryan and Tod provided excellent service and that your WiFi speeds are meeting your expectations. It’s always our goal to deliver reliable service, even in areas where it can be challenging.
We really appreciate you taking the time to share your experience and are always here if you need any assistance in the future!
Best regards,
Belinda
Customer Service
Costumer service is great
Costumer service is great, Rence was very helpful in answering all a question, thank you
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Josephine,
Thank you so much for your kind words! I’m really glad I could help and answer all your questions. It was a pleasure assisting you!
If you ever need any help in the future, please don’t hesitate to reach out.
Best regards,
Rence
Customer Service
JIM IS AWESOME!!!
After sitting on hold forever twice, and then leaving my number so I could get a call back - which never happened, and then sending in 2 emails on 2 separate days, I FINALLY got a response from Jim in customer service - and he was incredible - not only did he research the issue and give me information, but he followed up consistently.
HE WAS A LIFESAVER!!!
Thank you JIM!!
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Kevin,
Wow, thank you so much for your amazing words! I’m really glad I could help you and get everything sorted out. I truly appreciate your patience – sometimes it takes a little time, but it’s always worth it when we get it resolved together.
You’re always more than welcome to reach out if anything comes up again!
Best regards,
Jim
Customer Service
Fast and efficient with a nice customer…
Fast and efficient with a nice customer service person who was knowledgeable and patient.
27. Oktober 2025
Antwort von Open Infra US
Hi Keith,
Thank you so much for your kind words! We’re delighted to hear that you found our service fast and efficient, and that our team member was both knowledgeable and patient. Providing a smooth and pleasant experience is always our goal. We truly appreciate your feedback and look forward to assisting you again in the future!
Best regards,
Alex
Customer Service
Adam is great
Adam is great. Respond time a 5 star.
Addressed my issues promptly
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Tammy,
Thank you so much for your kind words! I’m really glad I could help and that your issues were resolved promptly. Your feedback means a lot and I truly appreciate you taking the time to share it.
Best regards,
Adam – Customer Service
Is great service for the rural area and…
Is great service for the rural area and straight up fiber 1gb up and 1gb. For a reasonable price. In addition you get your router and is not like the cable companies that policing your services and slow your speed during peak time usages. Your not getting for speed usage as ofra. Customer will get better but as far turn around on repairs their on to of the game. Compare to the telecom greedy profit and your service is crap as well their customer service and repair response time and the freedom of what your traffic online.
Is none of their business what the telecom telling you what you allow to watch or not!
16. Oktober 2025
Antwort von Open Infra US
Hi there,
Thank you so much for your wonderful and detailed feedback! We’re really happy to hear that you’re enjoying your service and that the fiber connection is working well for you — especially in a rural area where reliable internet makes such a big difference.
It’s great to know you appreciate both the performance and the freedom our service provides. We also truly value your recognition of our repair and support response — our team works hard to stay on top of things and keep our customers connected.
Thanks again for taking the time to share your experience!
Best regards,
Dan
Customer Service
Antwort von Open Infra US
Hi Deborah,
Thank you so much for taking the time to share your feedback! We're really glad to hear that everything was resolved in the end. We truly appreciate your patience and understanding while we worked through the issues together.
If you ever need any further assistance or have questions in the future, please don’t hesitate to reach out — we’re always here to help.
Best regards,
Ana
Customer Service
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