Was able to easily get transferred to a person. Scheduling the technician was easy and a reasonable day was selected that met my schedule. The tech was here first thing in the morning and quickly foun... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The installer was friendly, helpful and knowledgable. Whenever I called for tech or customer service, it was easy to get help. And after we could no longer use OptyxBroadband or OpenInfra, I was qui... Mehr ansehen
Unternehmen hat geantwortet
I had been moving for the past few weeks and disconnected our internet modem in the process of getting things ready. Once everything was done and reconnected, it had been well over a week and the in... Mehr ansehen
Unternehmen hat geantwortet
I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Open Infra US
Vom Unternehmen geschrieben
About Open Infra
Open Infra began in 2009 in a small town near Stockholm, Sweden. What started as an ambitious idea to build open, competitive fiber networks has grown into one of Scandinavia’s largest digital infrastructure providers. Today, we’re bringing this vision to Europe and the U.S., empowering communities with world-class digital platforms.
Our missionAt Open Infra, we’re all about giving you control. Every provider is welcome on our network, so you have a wide range of options. If one doesn’t work out, it’s easy to switch to another. You’re never stuck with a single provider, and that means you benefit from open competition, which keeps prices fair and innovation thriving.
WHAT IS FIBER? SEE ACTIVE OFFERS CONTACT US
Kontaktinformationen
10601 Clarence Dr, Suite 250, Frisco, TX 75033, Frisco, Vereinigte Staaten
- (855) 910-6050
- customerservice.us@openinfra.com
- us.openinfra.com
Ready for fiber?
4,4
Hervorragend
442 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Such an easy process
Such an easy process, customer service reps never disappoint. Jim was especially kind and patient. Everything from billing to outages, simple tasks, unlike Spectrum. I'm so glad Spectrum has competition.
22. Januar 2026
Antwort von Open Infra US
Hi Laura!
Thank you so much for your kind words!
I’m really happy to hear that the process felt easy and that our customer service team met your expectations. It truly means a lot to know that my patience and support made a positive difference for you.
We work hard to make everything—from billing questions to outage concerns—as simple and stress-free as possible, so your feedback is very encouraging. Thank you as well for choosing us and for giving us the opportunity to be a strong alternative.
If you ever need assistance in the future, please don’t hesitate to reach out. I’ll be more than happy to help.
Best regards,
Jim
Customer Service
Dan was great to work with
Dan was great to work with. Together we found the problem and was solved. He was great to work with.
21. Januar 2026
Antwort von Open Infra US
Thank you so much for your kind review, Rhonda.
It was a pleasure working with you, and I’m really glad we were able to identify the issue together and get it resolved. I truly appreciate your patience and your cooperation throughout the process.
If you need any assistance in the future, please don’t hesitate to reach out—I’ll be happy to help.
Best regards,
Dan
Customer Service
He was very professional and nice made…
He was very professional and nice made things very easy and quick. :) 5 stars for sure
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Thank you very much for your kind review and 5-star rating!
We’re delighted to hear that our customer service representative was professional, friendly, and made the process easy and quick for you. This is exactly the experience we strive to provide, and your feedback truly motivates our team.
Thank you again for choosing us. If you need any assistance in the future, we’ll be happy to help.
Kind regards,
Alex
Customer Service
I could not understand her.
The lady was very nice but I could not understand any of her instructions. I asked her to repeat but still could not understand so I just tried to be nice and say goodbye. Strong foreign accent.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Bill,
We truly appreciate your feedback and are very sorry for the inconvenience you encountered.
We apologize that the communication was difficult to understand during your call. While we are glad to hear that our team member was kind and helpful, we understand how frustrating it can be when instructions are unclear, and we regret that this impacted your experience.
We would very much like the opportunity to get in touch with you to ensure that your matter has been fully resolved and to see how we can assist you further. We have sent a contact request via Trustpilot and would appreciate it if you could update your review or respond there with your contact details, so we may reach out to you directly.
Your feedback is important to us, and it helps us improve our service and communication. Thank you again for bringing this to our attention, and we hope to speak with you soon.
Kind regards,
Dan
Customer Service
They have a great customer service
They have a great customer service, always helpful and honest.
I love the service, the only problem is that almost every month updates the systems, the internet go down for days or hours.
8. Januar 2026
Antwort von Open Infra US
Hi Clementina,
Thank you so much for your kind words about our customer service! We’re thrilled to hear that you find our team helpful and honest.
We’re sorry to hear about the disruptions caused by the system updates. Your feedback is important, and we’ll make sure it’s shared with our technical team to see how we can minimize downtime in the future. We truly appreciate your patience and loyalty.
If you experience any issues, please don’t hesitate to reach out—we’re always here to help!
Best regards,
Rence
Customer Service
Alexander was extremely helpful in…
Alexander was extremely helpful in getting my service back on line. He is extremely knowledgeable of the in the network and the devices connected to it. He was great to work with. He was very patient while walking me through the installation of the open infra router. I would enjoy working with him again should the need arise.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Bob,
Thank you so much for your kind words! I’m glad I could help get your service back online and guide you through the router installation. It was a pleasure working with you, and I really appreciate your patience and positive attitude throughout the process.
If you ever need assistance again, I’d be more than happy to help!
Best regards,
Alexander
Customer Service
Customer service
Had to call for a billing issue I was having and spoke with Rence, who was extremely kind and helpful. The issue took no time at all to resolve and he was incredibly helpful.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Shara,
Thank you so much for your kind words! I’m glad I could assist and that your billing issue was resolved quickly. It was a pleasure helping you, and your feedback really means a lot.
If you ever need any assistance in the future, please don’t hesitate to reach out—I’m always happy to help!
Best regards,
Rence
Customer Service Team
Dan was responsive and resolved my…
Dan was responsive and resolved my payment issue to my satisfaction.
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi JT,
Thank you for your feedback! We’re glad to hear that Dan was responsive and able to resolve your payment issue to your satisfaction. Your satisfaction is our top priority, and it’s great to know we could help.
If you ever need assistance again, don’t hesitate to reach out—we’re always happy to help!
Best regards,
Alex
Customer Service Team
My call was answered promptly
My call was answered promptly. The lady I spoke with was very helpful and courteous. She solved my problem quickly and helped me get my new router set up.
9. Januar 2026
Antwort von Open Infra US
Hi Carol,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to assist you promptly and help get your new router set up. Your feedback means a lot to us and we’re glad we could make the process smooth and easy for you.
If you ever need assistance in the future, don’t hesitate to reach out—we’re always here to help!
Best regards,
Kobe
Customer Service Team
Review of service provided by Open Infra
With the exception of the people who answered the phone in other countries, most of the people at Open Infra were nice. It is unfortunate that they were not able to provide the service as promised, or in a timely manner.
21. November 2025
Antwort von Open Infra US
Hi,
Thank you for sharing your feedback. We sincerely apologize that we were unable to provide fiber service in your area. While we always strive to offer our services wherever possible, there are sometimes limitations or circumstances that prevent us from doing so.
We appreciate your understanding and your kind words about our team. Please know that we are continuously working to expand our network and improve our service coverage.
Kind regards,
Ana
Customer Support
Stability on Signal!
IN general good service or Signal.just 2 interruption in 2 years
29. Dezember 2025
Antwort von Open Infra US
Hi Jorge,
Thank you for sharing your experience! We’re glad to hear that you are generally happy with our service and that the signal has been stable, with only a couple of interruptions over the past two years.
Your feedback is very valuable to us and helps us continue improving our service.
Kind regards,
Darwin
Customer Support
Me siento satisfecha con la atención de…
Me siento satisfecha con la atención de la persona que me atendió. Realmente fue muy paciente y resolvió mi problema del internet caido. Agradecida
4. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hola Yanima,
¡Gracias por tus comentarios! Nos alegra mucho saber que quedaste satisfecha con la ayuda y que pudimos resolver tu problema con el internet.
Apreciamos que te hayas tomado el tiempo de escribirnos. No dudes en contactarnos si necesitas asistencia en el futuro; siempre estamos aquí para ayudarte.
Atentamente,
Atención al Cliente
Jim was very helpful getting me a…
Jim was very helpful getting me a refund for the 6 days of no Internet service.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi James,
Thank you for your kind words! I’m glad I could help get the refund sorted for the days without internet.
If you ever need any assistance in the future, don’t hesitate to reach out – we’re always here to help.
Kind regards,
Jim
Customer Service
Good Customer Service
Jim was very helpful with resolving my issues and keeping me updated. He was friendly and was eager to assist. Thanks for your patience and your professionalism.
Sincerely,
Angela H.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Angela,
I really appreciate you taking the time to share your experience. It was a pleasure assisting you, and I’m glad we were able to work through your issues together.
Providing friendly and professional support is always my goal, and I’m happy it made a difference. Please don’t hesitate to reach out if you need any assistance in the future.
Best regards,
Jim
Customer Service
Vince was very helpful with resolving my service issues.
Vince was very helpful with resolving my issues and keeping me updated. He was friendly and seemed to sincerely want to help me and resolve my problem. I hope to get him every time I need assistance.
Thank you,
Cheryl Swinford
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Cheryl,
Thank you so much for your kind words! I’m glad I could help resolve your issues and keep you updated. It’s always my goal to provide friendly and helpful support, and I’m happy it made a difference. Please feel free to reach out anytime you need assistance.
Best regards,
Vince
Customer Support
Antwort von Open Infra US
Hi Thomas,
Thank you for letting us know! We’re glad to hear you were able to identify and fix the problem. If you experience any further issues or need assistance in the future, please don’t hesitate to reach out.
Best regards,
Kobe
Customer Service
Opening Infra Outage
While I was was not happy at all about the outage I did appreciate Rence, the customer service rep doing her best to keep me updated on a daily basis. I did realize that there were days where she didn’t have any new knowledge but she still reached out
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Gary,
Thank you for your kind words and for acknowledging the effort I put into keeping you updated. I completely understand how frustrating the outage was, and I really appreciate your patience throughout the process. Even when there wasn’t any new information, I wanted to make sure you knew we were on top of it and keeping you informed.
If you ever need anything in the future, please don’t hesitate to reach out.
Best regards,
Rence
Customer Service
Great customer support
As a whole, our fiber internet being down for 13 days wasn’t a great experience. But, Dan in customer service did a great job. He told me the technicals were doing their best, and he would get back to me with an update as soon as he have more information. I wrote that off as I will likely wouldn’t get a call back since that’s how most ISP’s operate, but that wasn’t the case here. Dan called me back an hour or so after the Internet had been restored to make sure everything was working OK. I was very impressed with his professionalism.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Jeff,
I really appreciate you taking the time to share your experience. I completely understand how frustrating a 13-day outage must have been, and I’m glad I could keep you updated and make sure everything was working properly once it was restored.
It was my pleasure to assist you, and your feedback really means a lot, it’s customers like you that make my job so rewarding. Please don’t hesitate to reach out if you ever need anything in the future.
Best regards,
Dan
Customer Service
Experience talking to customer service.
It took me 35 min to get through and speak to someone. Jim was able to help me and got me compensated for the outage I experience.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Lisa,
I’m really sorry it took so long to get through. We’ve been experiencing high call volumes recently, but please know we’re working as quickly as we can to make sure every customer gets the help they need. I’m glad I was able to assist you and get your outage issue resolved, and I’m happy we could provide the compensation you deserved.
Thank you for your patience and for giving us the opportunity to help. We truly appreciate it and value your support!
Best regards,
Jim
Customer Support
Customer help
Juni was great I was able to get everything done that I needed,thank you Juni
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Chester,
I’m so happy to hear that everything worked out for you! It was a pleasure helping you get everything done, and I really appreciate you taking the time to share your feedback.
If you ever need any help in the future, don’t hesitate to reach out, I’m always here to assist!
Best regards,
Juni
Customer Support
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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