Was able to easily get transferred to a person. Scheduling the technician was easy and a reasonable day was selected that met my schedule. The tech was here first thing in the morning and quickly foun... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The installer was friendly, helpful and knowledgable. Whenever I called for tech or customer service, it was easy to get help. And after we could no longer use OptyxBroadband or OpenInfra, I was qui... Mehr ansehen
Unternehmen hat geantwortet
I had been moving for the past few weeks and disconnected our internet modem in the process of getting things ready. Once everything was done and reconnected, it had been well over a week and the in... Mehr ansehen
Unternehmen hat geantwortet
I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Open Infra US
Vom Unternehmen geschrieben
About Open Infra
Open Infra began in 2009 in a small town near Stockholm, Sweden. What started as an ambitious idea to build open, competitive fiber networks has grown into one of Scandinavia’s largest digital infrastructure providers. Today, we’re bringing this vision to Europe and the U.S., empowering communities with world-class digital platforms.
Our missionAt Open Infra, we’re all about giving you control. Every provider is welcome on our network, so you have a wide range of options. If one doesn’t work out, it’s easy to switch to another. You’re never stuck with a single provider, and that means you benefit from open competition, which keeps prices fair and innovation thriving.
WHAT IS FIBER? SEE ACTIVE OFFERS CONTACT US
Kontaktinformationen
10601 Clarence Dr, Suite 250, Frisco, TX 75033, Frisco, Vereinigte Staaten
- (855) 910-6050
- customerservice.us@openinfra.com
- us.openinfra.com
Ready for fiber?
4,4
Hervorragend
442 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Good Service
Once I got past the hold period, the service is great. Juni was patient and we reset everything on both ends. This worked and resolved my issue. I truly appreciated his patience while I went from the garage to router to mesh wifi relays.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Charles,
Thank you so much for your kind words! I’m glad we were able to get everything reset and resolve your issue. I really appreciate your patience while we worked through all the steps—it made the process much smoother.
It’s great to hear that your service is now working well, and I’m always happy to help whenever you need assistance in the future.
Warm regards,
Juni
Customer Service
Antwort von Open Infra US
Hi Andres,
Thank you for your feedback! We’re thrilled to hear that you had an excellent experience with our customer service and that our team was able to respond quickly. Your kind words mean a lot to us and motivate us to keep providing the best service possible.
Best regards,
Oualid
Customer Service
very helpful in getting me the…
very helpful in getting me the information to change the account in which payment is taken out of. Although I do not have a payment until March 5, verified with AJ, she was able to send me the link to update the card on file.
5. Februar 2026
Antwort von Open Infra US
Hi Rita,
Thank you for your kind words! I’m glad I could help you get the information you needed to update your account. It’s great to hear that everything is set and ready for your next payment in March.
Your feedback means a lot, and I’m always happy to assist whenever you need. Please don’t hesitate to reach out if any other questions come up!
Best regards,
AJ
Customer Service
Jim did an above and beyond customer…
Jim did an above and beyond customer service. He was able to get a tech out and fix the issue. I work from home and was with no internet for 9 days. In the evening Jim had the curtesy to call me and make sure everything was functioning right. Top of that he credit our account for the days being out of Service. We need more people like him who cares for the customers. Thanks Jim.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Linda,
Thank you so much for your kind words! I’m really glad we were able to get your internet back up and running and that everything is working smoothly for you. I completely understand how frustrating it can be to be without service, especially when working from home, so I wanted to make sure you were taken care of.
I truly appreciate your feedback, it means a lot to hear that my efforts made a difference. Your experience and satisfaction are always my top priority, and I’m happy we could resolve the issue and credit your account for the downtime.
Thank you again for taking the time to share your experience!
Warm regards,
Jim
Customer Service
They know their business and do right by the comsumer
Dan was my customer service rep and went through my options and when he found out that I had a stroke and I told him I needed to talk to my children and find out what they thought I should do. He said “ no pressure”. just let me know
When you make a decision.
2. Februar 2026
Antwort von Open Infra US
Dear Deborah,
Thank you so much for your kind words. I’m truly glad I could assist you and make things a little easier during such an important decision. I completely understand needing time to discuss options with your family, and I appreciate you taking the time to share your experience.
It means a lot to hear that you felt supported and that our approach made a difference. Please don’t hesitate to reach out whenever you’re ready, I’m always here to help!
Wishing you all the best,
Dan
Customer Service
Good customer service
3. Februar 2026
Antwort von Open Infra US
Dear Customer,
Thank you for your feedback! We’re glad to hear you had a positive experience with our customer service. Your support means a lot to us, and we’ll continue working hard to provide the best service possible.
Best regards,
Ana
Customer Service
Avoid at all costs
Run as fast as possible from this company. I’m going on over two weeks with no internet. They provide excuse after excuse as to why they can’t complete the work. If you want reliable internet and customer service that’s able to provide help of any kind, this is not the company for you. This is the absolute worst experience I have ever had with any internet, phone, utility provider by miles.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Andrew,
We are truly sorry for the experience you’ve had and completely understand your frustration. Going over two weeks without internet is unacceptable, and we sincerely apologize for the delays and the inconvenience this has caused.
The outage you are experiencing is due to a cable break, and while our team is working as quickly as possible to resolve it, some repairs can take longer than expected due to circumstances beyond our immediate control. Please know that we are actively prioritizing your restoration and doing everything we can to get your service back up and running.
We deeply regret that your experience with Open Infra has been so negative. Your feedback is taken very seriously, and we will continue to improve our processes to prevent situations like this in the future.
Thank you for your patience during this challenging time.
Best regards,
Oualid
Customer Service
Entering day 17 of no internet
Entering day 17 of no internet. I get a line was cut. However, not solving the problem for 17 days and counting?? I get downtimes can occur. Open Infra US is trending a downtime that could easily be over 30 days in the last 6 months.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Craig,
We sincerely apologize for the prolonged internet outage you’ve experienced. We completely understand how frustrating it is to be without service for 17 days. The issue you’re facing is due to a cable break, and while we are doing everything in our power to resolve it as quickly as possible, sometimes repairs can take longer than expected due to circumstances beyond our immediate control.
Please know that our team is actively monitoring the situation and working diligently to restore your service. Your patience and understanding mean a lot to us, and we are committed to keeping you updated until everything is fully resolved.
We truly regret the inconvenience this has caused and appreciate you bringing it to our attention.
Sincerely,
Darwin
Customer Service
Start up with your company
Well for months I refused to go with your company until Alexander Stern took my phone call. He went above excellent customer service. He assisted me in so many ways he never made me feel like I a computer dummy. (That I am). He is the reason I’m giving 5 stars. He was patient and very understanding to my concerns. I hope I will always have his kind of service from your company. If I don’t I’m definitely calling Alexander. He deserves more than just my review!!! Thank you from the bottom of my heart Alexander Stern.
29. Januar 2026
Antwort von Open Infra US
Dear Debbie,
Thank you so much for your incredibly kind words! I’m truly touched by your message. It was my absolute pleasure to assist you, and I’m so glad I could make the process easier and more comfortable for you.
Your trust and 5-star review mean the world to me, and I promise to always do my best to provide the same patient and understanding service whenever you need it. Knowing I could make a difference for you is the best reward I could ask for.
Thank you from the bottom of my heart for taking the time to share this—it really made my day!
Warmest regards,
Alexander
Customer Service
Very polite and solved my billing issue…
Very polite and solved my billing issue quickly. Backed it up with an email.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Margie,
Thank you for your feedback! We’re thrilled to hear that your billing issue was resolved quickly and that our team provided polite and efficient support. Sending a follow-up email is just one of the ways we aim to make sure everything is clear and taken care of.
Your kind words mean a lot to us and motivate our team to keep delivering excellent service. We truly appreciate your trust in Open Infra!
Warm regards,
Alex
Customer Service
I had issues at first with certain…
I had issues at first with certain customer service reps. I was able to get in touch with Dan and he went above and beyond to make sure I was being taken care of. Communication was great. Prompt responses and kept me updated on the repair process. Internet has been great. I recommend Open Infra for fiber internet.
28. Januar 2026
Antwort von Open Infra US
Hi Tony!
Thank you so much for your kind words!
I’m glad I could help resolve the issues you experienced and that you felt supported throughout the process. It’s great to hear that communication and updates were helpful, and that your internet is running smoothly now.
We truly appreciate your recommendation and your trust in Open Infra. If you ever need assistance in the future, don’t hesitate to reach out—I’ll be happy to help.
Best regards,
Dan
Customer Service
Phone rep.was very efficent.
28. Januar 2026
Antwort von Open Infra US
Hi Richard!
We’re happy to hear that our phone representative was efficient and provided the assistance you needed. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience.
If you need any support in the future, we’re always here to help.
Kind regards,
Customer Service
Helping in Billing and understanding.
28. Januar 2026
Antwort von Open Infra US
Thank you for your kind feedback, Clayton.
We’re glad to hear that our team was able to help you with billing and provide clear assistance. Your satisfaction is very important to us, and your words mean a lot to our team.
If you ever need support in the future, we’re always here to help.
Kind regards,
Kobe
Customer Service
The person on the phone was kind
The person on the phone was kind, courteous, and very helpful. Could not be happier.
27. Januar 2026
Antwort von Open Infra US
Thank you so much for your kind words, Karry.
We’re thrilled to hear that your experience with our customer service team was positive and that you found our agent knowledgeable and friendly. It means a lot to us that Open Infra has made such a great impression on you!
Your feedback truly motivates our team to continue providing excellent service. If you ever need assistance in the future, we’re always here to help.
Kind regards,
Kobe
Customer Service
My customer service agent was…
My customer service agent was wonderful, knowledgeable and very friendly. Open Infra has been the best company I've ever done business with.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Karry,
Thank you so much for your kind words! We’re delighted to hear that your customer service agent provided wonderful, knowledgeable, and friendly support. Delivering a positive experience is always our goal, and it means a lot to know we’ve been the best company you’ve done business with.
Your feedback truly motivates our team to continue offering the highest level of service. If there’s ever anything more we can do for you, please don’t hesitate to reach out — we’re always here to help.
Thank you for choosing Open Infra!
Warm regards,
Carmella
Customer Service
Too little too late.
I am totally satisfied when I finally get notified from you. The problem is I will request by email, by text, and by phone calls, as soon as my Internet goes out. Unfortunately, it's days to a week before I ever get a call back or a text from you acknowledging anything. Then, you wanna know what's my service restored? It would have been nice if I could actually reach somebody. When my service is out, not days or weeks afterwards, when it's already finally been restored. If you don't have enough people in your customer's service to handle the amount of outages, you have, it would be a help.If you hired enough people.
26. Januar 2026
Antwort von Open Infra US
Dear Customer,
We’re truly sorry for the delays you’ve experienced in getting updates and support. We completely understand how frustrating it must be to wait days for a response when your Internet is out—this is not the experience we want for our customers.
Recently, we’ve been experiencing unusually high demand, which has caused longer response times than usual. While this has contributed to the delays, it absolutely shouldn’t take several days or a week to acknowledge your requests, and we sincerely apologize for falling short in this instance.
We are actively working to improve our staffing and response times so that you can reach someone promptly when you need assistance. Your feedback is very important, and we truly appreciate you sharing it—it helps us improve our service.
Thank you for your patience and understanding. We hope your future experiences will reflect the fast, reliable service you deserve.
Kind regards,
Kobe
Customer Support
Antwort von Open Infra US
Hi Damarees,
Thank you for your kind words! We’re happy to hear that you had a great service experience. Your feedback truly means a lot to our team.
If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Best regards,
Belinda
Customer Support
Did great, however..…
Answered our questions and solved the problem, however, I may not be able to find the old router. I was not told originally that I needed to return it. It was not working so I may have thrown it away. I was also not told the original transfer was compatible with the new router. If I had been told that I would have already been using it.
26. Januar 2026
Antwort von Open Infra US
Hi Monica,
Thank you for your feedback and for sharing your experience with us. We’re glad to hear that your questions were answered and that the issue was resolved.
We’re sorry for the confusion regarding the old router and the compatibility information. We understand how frustrating this can be, especially if the return requirement and compatibility details were not clearly communicated at the start. Your comments are very helpful, and we’ll use them to improve how we share this information with our customers going forward.
Thank you again for bringing this to our attention. If you need any further assistance, please feel free to reach out.
Kind regards,
Dan
Customer Support
Mela was extremely helpful
Mela was extremely helpful. Provided all information in an efficient and professional manner. Mela was extremely articulate.
Also special THANK YOU! For crediting my bill. Can I give 10 stars for today?
26. Januar 2026
Antwort von Open Infra US
Hi Hovannes,
Thank you so much for taking the time to share such a wonderful review! We’re thrilled to hear about your positive experience.
Your kind words about her professionalism, clarity, and efficiency mean a lot to us, and we’ll be sure to pass along your special thanks to her.
We’re also glad we could help by crediting your bill. If we could give you 10 stars for being such a great customer, we absolutely would!
Please don’t hesitate to reach out if you need anything else, we’re always here to help.
Best regards,
Alex
Customer Support
i have experinced several outages with…
i have experinced several outages with this company in the past several months i came across a billing issues called to comfirm the situation Vince was extreamly helpful in fixing this issues but im happy with Starlight for my internet .
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Wallace,
Thank you for sharing your experience!
I understand how frustrating outages can be, and I appreciate your patience while dealing with those challenges. I’m glad I was able to help clarify and resolve the billing issue for you, and I truly appreciate you taking the time to mention that.
Thank you for choosing Starlight for your internet service. If you ever need assistance in the future, please don’t hesitate to reach out—I’ll be happy to help.
Best regards,
Vince
Customer Service
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