Was able to easily get transferred to a person. Scheduling the technician was easy and a reasonable day was selected that met my schedule. The tech was here first thing in the morning and quickly foun... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The installer was friendly, helpful and knowledgable. Whenever I called for tech or customer service, it was easy to get help. And after we could no longer use OptyxBroadband or OpenInfra, I was qui... Mehr ansehen
Unternehmen hat geantwortet
I had been moving for the past few weeks and disconnected our internet modem in the process of getting things ready. Once everything was done and reconnected, it had been well over a week and the in... Mehr ansehen
Unternehmen hat geantwortet
I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Open Infra US
Vom Unternehmen geschrieben
About Open Infra
Open Infra began in 2009 in a small town near Stockholm, Sweden. What started as an ambitious idea to build open, competitive fiber networks has grown into one of Scandinavia’s largest digital infrastructure providers. Today, we’re bringing this vision to Europe and the U.S., empowering communities with world-class digital platforms.
Our missionAt Open Infra, we’re all about giving you control. Every provider is welcome on our network, so you have a wide range of options. If one doesn’t work out, it’s easy to switch to another. You’re never stuck with a single provider, and that means you benefit from open competition, which keeps prices fair and innovation thriving.
WHAT IS FIBER? SEE ACTIVE OFFERS CONTACT US
Kontaktinformationen
10601 Clarence Dr, Suite 250, Frisco, TX 75033, Frisco, Vereinigte Staaten
- (855) 910-6050
- customerservice.us@openinfra.com
- us.openinfra.com
Ready for fiber?
4,4
Hervorragend
442 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Customer Service
Customer Service rep was awesome. Phone was answered promptly and problem was solved. Thank you.
23. Februar 2026
Antwort von Open Infra US
Hi Ronnie,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your call was answered promptly and that your issue was resolved quickly. Providing efficient and friendly support is always our goal, so it’s great to know you had such a positive experience.
We truly appreciate you taking the time to share your thoughts. If you ever need assistance again, we’re always here to help!
Best regards,
Alex
Customer Support
Very helpful with all my questions and…
Very helpful with all my questions and quick response
21. Februar 2026
Antwort von Open Infra US
Hi Seth,
Thank you so much for your kind feedback!
We’re really happy to hear that you found our support helpful and that you received quick responses to your questions. Providing clear answers and timely assistance is always our goal, so it’s great to know we delivered that for you.
If there’s ever anything else we can help you with, please don’t hesitate to reach out. We’re always here for you!
Best regards,
Kobe
Customer Support
OpenInfo has Excellent Customer Service.
Dan - with customer did an outstanding job in addressing issue and keeping me informed of progress in correcting a technical issue that covered a wide area of service. Once resolved, he checked to make sure that my system was fully operational and that I was completely satisfied. I have had very good customer service with Open Info but Dan has topped all previous encounters!
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi,
Thank you so much for your incredibly kind words. It truly means a lot to me that you took the time to share your experience.
I’m really glad I was able to help resolve the issue and keep you informed along the way. When a technical problem affects a wider area of service, it’s especially important to make sure everything is fully restored and working as it should — so I’m very pleased to hear that your system is now fully operational and that you’re satisfied with the outcome.
It’s been a pleasure assisting you. If you ever need anything in the future, please don’t hesitate to reach out.
Kind regards,
Dan
Customer Service
Solid experience
There has been a lot of swirl recently about fiber here in the community. My experience has been rock solid. I'd give a 5 star review if there as a little more transparency into issues/challenges - but I will admit, I have only had 2 outages that has impacted working from home since the day I've had service - from the day they knocked on the door! And those... were the carrier's problem.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Mike,
Thank you so much for taking the time to share your experience, we really appreciate it!
We’re very glad to hear that your connection has been rock solid since day one. We know how critical a stable fiber connection is, especially when working from home, so it’s great to hear it’s been performing well for you.
We also truly value your honest feedback about transparency. That’s something we’re continuously working to improve — particularly when it comes to communicating around outages or challenges, even in cases where they’re related to the carrier. Your input helps us do better.
Thanks again for your trust and for sharing your review. If there’s ever anything we can assist you with, we’re always here to help!
Best regards,
Vince
Customer Support
Service
Well, this time it didn't take 24 hours to fix the interruption. But it still was a little long. You need to have someone on call every day so that if there is an issue, you are able to take care of it right away. Thanks for your service.
13. Februar 2026
Antwort von Open Infra US
Hi Pablo,
Thank you for your feedback. We’re glad to hear that the interruption was resolved faster this time, but we completely understand that even a short downtime can be frustrating. We appreciate your suggestion about having support available every day and will pass it along to help improve our service.
Thank you for your patience and for sharing your experience with us.
Best regards,
Ana
Customer Service
Great customer service
My internet wasn't working but Jim stuck with me until we got it up and running. He then followed up after the whole area went down later in the day to make sure I was up when the service was eventually restored.
12. Februar 2026
Antwort von Open Infra US
Hi Eileen,
Thank you so much for your kind words! I’m really glad I could stay with you until everything was up and running, and I’m happy to hear that the follow-up helped as well. It was a pleasure assisting you, and I truly appreciate you taking the time to share your experience.
Best regards,
Jim
Customer Service
Dan really helped me from Open Infra.
12. Februar 2026
Antwort von Open Infra US
Hi Barbara,
Thank you so much for your kind words! I’m glad I could help, and it was a pleasure assisting you. Don’t hesitate to reach out if you need anything in the future.
Best regards,
Dan
Customer Service
Called with two issues
Called with two issues, one my own making, but AJ as usually was able to get things sorted out and helped fix my issues within minutes. It is always a quick and pleasant experience when dealing with her and the company as a whole.
12. Februar 2026
Antwort von Open Infra US
Hi Jonathan,
I really appreciate you taking the time to share this! I’m glad we were able to get both issues resolved quickly, and it means a lot to hear that your experience with me and the team has been positive. Thank you for your continued trust—it’s always a pleasure to assist you.
Best regards,
AJ
Customer Service
The agent Jim has been wonderful.
The agent Jim has been wonderful.
He has walk me through a few issues.
12. Februar 2026
Antwort von Open Infra US
Hi Minerva,
Thank you so much for your kind words! I’m really glad I could help walk you through the issues. It was a pleasure assisting you, and don’t hesitate to reach out if you need anything in the future.
Best regards,
Jim
Customer Service
Again no internet 2/11/26 for a very 12…
Again no internet 2/11/26 for a very 12 hours
11. Februar 2026
Antwort von Open Infra US
Hi Andrea,
We’re very sorry to hear that you’ve experienced another internet outage.
We completely understand how frustrating this must be. One of our team members will reach out to you shortly to investigate the issue and help resolve it as quickly as possible.
Thank you for your patience, and we appreciate you bringing this to our attention.
Best regards,
Alex
Customer Service
Service is constantly dropping
Service is constantly dropping. We work from home and it's been nothing but a disaster. Locked into a contract with no way out for terrible service.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Kimberly,
We’re very sorry to hear about the issues you’ve been experiencing with your service. We completely understand how disruptive this must be, especially when working from home. One of our team members will reach out to you shortly to review your account and see how we can resolve the problem as quickly as possible.
Thank you for your patience, and we appreciate you bringing this to our attention.
Best regards,
Darwin
Customer Service
Antwort von Open Infra US
Hi Harlod,
We’re very sorry to hear that you’ve been without internet for the past few days. We completely understand how frustrating this must be. One of our team members will reach out to you shortly to review your case and make sure everything is resolved as quickly as possible.
Thank you for your patience, and we appreciate your kind words about our team.
Best regards,
Kobe
Customer Service
Vince was very helpful
Vince was very help on the call that I had with and was able to help with needs and even gave me a call call back to make sure everything was good on my end.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Joe,
Thank you so much for your kind words! I’m really glad I could assist you and make sure everything was taken care of on your end. It was a pleasure helping you, and don’t hesitate to reach out if you need anything in the future.
Best regards,
Vince
Customer Service
Customer service with a smile
I was calling to terminate my service. The second representative I spoke with was Jim, the first one had a bad connection and I hung up. Jim was delightful to speak with and asked if he could call back if the call dropped or was distorted due to my hearing aids. He continued to ask questions to analyze the situation to see how he could help.I just want to say he couldn't change my reason for the call but followed up with alternatives to beat the competition. He was helpful, knowledgeable and did research as he felt necessary to see what he could due. He tried to rescue the account not by trying to be rude but to make me feel appreciated and hoping that I may change me mind. If switching companies doesn't work out I'll be back Jim.
5. Februar 2026
Antwort von Open Infra US
Dear Raymond,
Thank you so much for your kind words! I’m glad I could assist you and make the conversation as smooth and helpful as possible, especially considering the connection issues. My goal is always to ensure our customers feel heard, supported, and appreciated, no matter the situation.
Even though we couldn’t change your reason for leaving, I’m happy we could explore alternatives and provide information that might be helpful for you in the future. If you ever decide to come back, I’ll be more than happy to assist you again.
Thank you again for taking the time to share your experience—it really means a lot!
Warm regards,
Jim
Customer Service
Customer service guy i spoke to was…
Customer service guy i spoke to was very Professional and helped me reboot my system and get my internet back up.
9. Februar 2026
Antwort von Open Infra US
Dear Customer,
Thank you for your feedback! We’re glad to hear that our team was able to assist you professionally and help get your internet back up and running. Your kind words mean a lot and motivate us to continue providing reliable and attentive service.
We truly appreciate you taking the time to share your experience!
Best regards,
Carmella
Customer Service
The rep took the time to troubleshoot…
The rep took the time to troubleshoot the problem completely. She even called me back to make sure that it was all resolved.
8. Februar 2026
Antwort von Open Infra US
Hi Carmen,
Thank you for your feedback! We’re delighted to hear that our team took the time to thoroughly troubleshoot your issue and followed up to ensure everything was resolved. Providing attentive and reliable service is very important to us, and your kind words mean a lot.
We truly appreciate you sharing your experience!
Best regards,
Jefrey
Customer Service
Exceptional listening skills
8. Februar 2026
Antwort von Open Infra US
Hi Brandon,
Thank you for your feedback! We’re glad to hear that our team demonstrated exceptional listening skills. Providing attentive and understanding service is very important to us, and your kind words mean a lot.
We truly appreciate you taking the time to share your experience!
Best regards,
Dan
Customer Service
The lady actually called me back & gave…
The lady actually called me back & gave very good information she got me up and running and was very helpful professional & knowledgeable
8. Februar 2026
Antwort von Open Infra US
Hi Arnita,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to get you up and running and provide the helpful, professional support you needed. Your feedback means a lot and motivates us to continue delivering the best service possible.
We truly appreciate you taking the time to share your experience!
Best regards,
Kobe
Customer Service
No Internet on Super Bowl Sunday
It’s Super Bowl Sunday. I’m on the second of three free months of service due to Open Infra being down for two whole weeks. I reported them to the FCC and they decided to offer me the three months free as an apology. Today my internet is once again down. Can’t wait to see how they think they’re going to repay me for canceling my Super Bowl party.
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Jememi,
We are very sorry to hear about the outage on Super Bowl Sunday and completely understand how frustrating this must have been, especially given the previous service interruptions. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience.
We would really like to get in touch with you to review your case and see how we can make things right. We’ve sent a request via Trustpilot and would greatly appreciate it if you could respond so we can follow up directly and work on a resolution for you.
Thank you for your patience, and again, we apologize for the disruption.
Warm regards,
Alex
Customer Service
Worst internet service I’ve ever…
Worst internet service I’ve ever experienced. We were out from the 14th on January until the 6th of February. Zero refund.
We signed up in September (less than 5 months of service and the internet has gone down more than 5 times for several days at a time.
Absolute worst internet I’ve ever had. People on the phone CAN be nice at times if you get the right one but the overall experience has been god awful. Use anyone other than open infra. You will just be wasting your money.
19. September 2025
Antwort von Open Infra US
Dear Robert,
We are truly sorry for the repeated outages and the frustration this has caused you. This is certainly not the experience we want for our customers, and we completely understand how disappointing this has been, especially after such a short time with our service.
To ensure your concerns are properly addressed, we will have the responsible team reach out to you directly to review your account, discuss the service interruptions, and work toward a resolution. Your feedback is very important to us, and we want to make things right.
We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this matter.
Warm regards,
Alex
Customer Service
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.