Was able to easily get transferred to a person. Scheduling the technician was easy and a reasonable day was selected that met my schedule. The tech was here first thing in the morning and quickly foun... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The installer was friendly, helpful and knowledgable. Whenever I called for tech or customer service, it was easy to get help. And after we could no longer use OptyxBroadband or OpenInfra, I was qui... Mehr ansehen
Unternehmen hat geantwortet
I had been moving for the past few weeks and disconnected our internet modem in the process of getting things ready. Once everything was done and reconnected, it had been well over a week and the in... Mehr ansehen
Unternehmen hat geantwortet
I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Open Infra US
Vom Unternehmen geschrieben
About Open Infra
Open Infra began in 2009 in a small town near Stockholm, Sweden. What started as an ambitious idea to build open, competitive fiber networks has grown into one of Scandinavia’s largest digital infrastructure providers. Today, we’re bringing this vision to Europe and the U.S., empowering communities with world-class digital platforms.
Our missionAt Open Infra, we’re all about giving you control. Every provider is welcome on our network, so you have a wide range of options. If one doesn’t work out, it’s easy to switch to another. You’re never stuck with a single provider, and that means you benefit from open competition, which keeps prices fair and innovation thriving.
WHAT IS FIBER? SEE ACTIVE OFFERS CONTACT US
Kontaktinformationen
10601 Clarence Dr, Suite 250, Frisco, TX 75033, Frisco, Vereinigte Staaten
- (855) 910-6050
- customerservice.us@openinfra.com
- us.openinfra.com
Ready for fiber?
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Das haben sich andere Leute angesehen
Gave me peace of mind about my internet…
Gave me peace of mind about my internet services and my bill
6. März 2026
Antwort von Open Infra US
Hi Stephanie,
Thank you for your feedback! We’re delighted to hear that we could make things easier and more straightforward for you.
If you ever have any questions or need assistance in the future, we’re always here to help.
Best regards,
Kobe
Customer Support
Alexander
Alexander, your representative, was amazing. He was able to be well informed and offered a direct contact line for me if I had any other issues. It was a pleasure completely understanding his English as well.
Thank you, Alexander and Open Infra!
6. März 2026
Antwort von Open Infra US
Hi Billy,
Thank you so much for your kind words! I’m glad I could help and that our conversation was clear and helpful for you. It was a pleasure assisting you, and please don’t hesitate to reach out on the direct line if you ever need anything in the future.
Thanks again for taking the time to share your experience!
Best regards,
Alexander
Customer Service
Customer service resolution
I called your customer service number today and spoke with Vince. This was our second time calling to follow up on a billing discrepancy…
Vince sounded pleasant during the duration of our conversation he listened to the information I provided and asked for a few minutes to pull up our account. After a few minutes Vince asked me a question to confirm the reason of my call. This made me feel better since he was now familiar with the situation at hand. Vince escalated our situation to his supervisor he checked with me at one point and kept me informed of the steps he was taking. Vince resolved our situation and disolved down our frustration. I want to commend him for his customer service over the phone. Please provide our regards. His tone of voice was adecúate and his vocabulary when conversing with me was also accurate. Best regards The Kerbaugh Family.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Ise,
Thank you so much for your thoughtful feedback! I’m really glad I could help resolve the billing issue and make the process a little easier for you. I always try to listen carefully and keep customers informed, so it’s wonderful to hear that it made a positive difference. Your kind words truly mean a lot and I’ll be sure to share them with my team.
Best regards,
Vince
Customer Service
Thanks Mela
We are an older couple and not tech savvy. When we called to change our broadband provider, we spoke with Mela. She walked us through the process and was very patient with us. We couldn’t have done it without her assistance. Thank you Mela!
4. März 2026
Antwort von Open Infra US
Hi John,
Thank you so much for your kind words! It was truly my pleasure to help you both, and I’m so glad I could make the process easier. Don’t hesitate to reach out if you ever need anything in the future. Wishing you both a smooth and enjoyable broadband experience!
Warm regards,
Mela
Customer Service
Karlo in customer service was such a…
Karlo in customer service was such a delight to work with and did an excellent job!
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Kelly!
Thank you so much for your lovely feedback 😊 I’m really glad to hear that you had a great experience working with me. It was a pleasure assisting you, and I truly appreciate your kind words!
Kind regards,
Karlo
Customer Service
Prompt service
Prompt service. Also sent information needed.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Victor!
Thank you for your feedback! We’re happy to hear that you received prompt service and that the information you needed was provided. If you need any further help, feel free to reach out anytime.
Kind regards,
Alex
Customer Service
My issue was ultimately resolved during…
My issue was ultimately resolved during the third scheduled visit, and once the technician arrived, it was fixed within minutes. The contracted team was friendly and clearly competent. I also received great support from two customer service agents — Ana (who seemed to be remote) and Amanda (a local field rep). Amanda in particular was awesome. Both were responsive and helpful throughout the process.
That said, the overall response timeline was slow. I reported the outage on February 16, and it wasn’t resolved until February 27. As someone who works from home, that delay was challenging. I understand that demand and workload may be high, and I appreciate the effort, but faster resolution times would make a big difference.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Jennifer,
Thank you so much for taking the time to share your experience. I’m really glad to hear that the issue was ultimately resolved and that you had a positive interaction with both the technician team and customer service.
I truly appreciate your honest feedback regarding the response timeline. I sincerely apologize for the inconvenience the delay caused, especially since you work from home. Your comment is very valuable to us as we continuously work to improve our service and resolution speed.
If you need any assistance in the future, please don’t hesitate to reach out.
Kind regards,
Ana
Customer Service
Customer service took the time to help…
Customer service took the time to help us resolve our internet outage. Thank you. 😊
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Amber!
Thank you so much for your feedback We’re really glad we could help resolve your internet outage. Your appreciation means a lot to us, and we’re always here if you need any further assistance.
Kind regards,
Darwin
Customer Service
I received great customer service
I received great customer service. The person I got was really patient and helpful!Thanks so much AJ!
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Jorge!
Thank you so much for your kind words – it truly means a lot to hear that you received such great service.
I’m glad I could help and really appreciate you taking the time to leave a review. You’re always welcome back if you need any help in the future!
Kind regards,
AJ
Customer Service
I could not be happier from the service…
I could not be happier from the service that I received by your team member Jim. All of my questions and concerns were addressed and I was even given a portal to save which has never been offered before. Thank you again we love Open Infra.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Jane, thank you so much for your wonderful feedback! I’m really happy to hear that you were satisfied with the service you received from me.
It was a pleasure helping you, and I’m glad that all your questions and concerns were addressed. I’m also happy that you found the portal helpful — we always aim to provide tools that make managing your service easier.
Thank you again for your kind words and for choosing us. We truly appreciate your support!
Kind regards,
Jim
Customer Service
Service was great
Service was great! Communication was great, kept me informed when our internet was out, as to how repairs were going and when to expect the repairs to be completed. Credited my account for the outage.
16. Februar 2026
Antwort von Open Infra US
Hi Danny, thank you very much for your positive feedback! We’re glad to hear that you were satisfied with our service and communication during the outage.
Keeping our customers informed during service interruptions is very important to us, and we’re happy that you appreciated the updates about the repair progress. We also appreciate your recognition of the credit applied to your account.
Thank you for choosing us, and please don’t hesitate to contact us if you need any assistance in the future!
Kind regards,
Kobe
Customer Service
My biggest concern is that you answer…
My biggest concern is that you answer the phone.
I was able to resolve a new two year contract quite easily. I do not use the Internet that much so a service loss is not a big big thing to me, but when it happens and it does I am not happy.
18. Februar 2026
Antwort von Open Infra US
Hi William, thank you for your feedback. We’re glad to hear that you were able to easily arrange a new two-year contract.
We’re sorry to hear that you have had concerns about reaching us by phone and about service interruptions. Sometimes we experience higher customer demand, which can lead to longer waiting times. We always do our best to respond to our customers as quickly as possible.
Providing reliable service and being easy to reach is very important to us, and we are continuously working to improve both our network stability and customer support availability.
If you experience any issues in the future, please don’t hesitate to contact us. We truly appreciate your input and value you as a customer.
Kind regards,
Mel
Customer Service
Great customer service
Great customer service. Won’t let you off the phone until everything is great. Thanks Mel!!
26. Februar 2026
Antwort von Open Infra US
Hi Maryann,
Thank you very much for your kind feedback! I’m happy to hear that you experienced great customer service and that everything was resolved before ending the call. Your satisfaction is very important to us.
I truly appreciate your time and your nice words — it means a lot!
Kind regards,
Mel
Customer Service
Antwort von Open Infra US
Hi Stan,
Thank you for your feedback! I’m glad to hear that you found the explanation helpful and clear. Our goal is always to provide our customers with good and understandable information.
If you need any further assistance in the future, you are always welcome to contact us again.
Kind regards,
Rence
Customer Service
Had a great customer service rep Jim I…
Had a great customer service rep Jim I hadn’t in the past so I guess that’s all it took he took care of all my problems swiftly and in a respectful manner
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Pedro,
Thank you very much for your kind words — I truly appreciate you taking the time to share your feedback.
I’m glad I could assist and that you had a positive experience. It’s always my goal to provide helpful and friendly support, so it means a lot to hear that you were satisfied.
If you ever need help again in the future, please don’t hesitate to reach out. It was a pleasure assisting you!
Kind regards,
Jim
Customer Service
Nice respectful and very helpful person…
Nice respectful and very helpful person to assist me thanks.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi,
Thank you very much for your kind words!
Providing friendly and supportive service is very important to us, and it means a lot to know that your experience reflected that.
If you need any help in the future, please don’t hesitate to reach out.
Best regards,
AJ
Customer Support
Had a problem that I needed taken care…
Had a problem that I needed taken care of, and Rence was able to handle it in no time. She was a pleasure to speak with and I am more than pleased with the speed and quality of the help.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi,
Thank you so much for your kind words!
I’m very happy to hear that I was able to help resolve your problem quickly and that you were pleased with both the speed and quality of the assistance you received. It was truly a pleasure speaking with you as well.
Your feedback means a lot, and it’s always my goal to make sure our customers feel supported and taken care of. If you ever need help again in the future, please don’t hesitate to reach out.
Best regards,
Rence
Customer Service
This is a very unique technical issue…
This is a very unique technical issue after a power outage and the service tech was able to reboot the ONT device and save me a trip home after my router had come back up. Excellent customer service.
Dan was great, I appreciate having very technical people on the front line. And not only that, he listened to my concern versus trying to read from a script. I appreciate that.
23. Februar 2026
Antwort von Open Infra US
Hi Christopher,
Thank you very much for taking the time to share your experience — it truly means a lot to hear such positive feedback.
I’m really glad I could help resolve the issue after the power outage and save you the trip home by getting the ONT device rebooted while your router was coming back online. Situations like this can be frustrating, so it’s great to know we were able to get everything working again for you.
I also really appreciate your kind words about our approach to support. Listening carefully to your concern and making sure we address the actual problem rather than just following a script is something I truly value, and I’m happy it made a difference for you.
If you ever need help in the future, please don’t hesitate to reach out. It was a pleasure assisting you.
Kind regards,
Dan
Customer Service
Happy with our service.
They’re customer service people and contractors have been helpful and professional.
23. Februar 2026
Antwort von Open Infra US
Hi,
Thank you for sharing your experience with us!
It’s wonderful to hear that you’re happy with our service and that both our support team and contractors have been professional and helpful throughout. We work hard to ensure every interaction is smooth and reliable, so your feedback truly means a lot.
If you ever need further assistance or have any questions in the future, we’ll be more than glad to help.
Warm regards,
Oualid
Customer Support
Antwort von Open Infra US
Hi Phillip,
We’re so pleased to hear that you had an excellent experience with the last representative you spoke with. Providing high-quality support is very important to us, and it’s wonderful to know we met your expectations.
We truly appreciate you taking the time to share your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Ana
Customer Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.