Was able to easily get transferred to a person. Scheduling the technician was easy and a reasonable day was selected that met my schedule. The tech was here first thing in the morning and quickly foun... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The installer was friendly, helpful and knowledgable. Whenever I called for tech or customer service, it was easy to get help. And after we could no longer use OptyxBroadband or OpenInfra, I was qui... Mehr ansehen
Unternehmen hat geantwortet
I had been moving for the past few weeks and disconnected our internet modem in the process of getting things ready. Once everything was done and reconnected, it had been well over a week and the in... Mehr ansehen
Unternehmen hat geantwortet
I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Open Infra US
Vom Unternehmen geschrieben
About Open Infra
Open Infra began in 2009 in a small town near Stockholm, Sweden. What started as an ambitious idea to build open, competitive fiber networks has grown into one of Scandinavia’s largest digital infrastructure providers. Today, we’re bringing this vision to Europe and the U.S., empowering communities with world-class digital platforms.
Our missionAt Open Infra, we’re all about giving you control. Every provider is welcome on our network, so you have a wide range of options. If one doesn’t work out, it’s easy to switch to another. You’re never stuck with a single provider, and that means you benefit from open competition, which keeps prices fair and innovation thriving.
WHAT IS FIBER? SEE ACTIVE OFFERS CONTACT US
Kontaktinformationen
10601 Clarence Dr, Suite 250, Frisco, TX 75033, Frisco, Vereinigte Staaten
- (855) 910-6050
- customerservice.us@openinfra.com
- us.openinfra.com
Ready for fiber?
4,4
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
I was very happy with my experience…
I was very happy with my experience today with Infinity. I was also very happy with my tech whose name is Rence. Rence was very polite, helpful & Rence was very knowledgeable explaining everything about changing from one company to another. Everything was fast and easy. Thank you.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Bryan,
Thank you so much for your kind words!
I’m really happy to hear that your experience with Infinity went smoothly and that the process of changing providers felt fast and easy. It was a pleasure assisting you, and I’m glad my explanations helped make everything clear and simple for you.
Your feedback means a lot, and I truly appreciate you taking the time to share it. If you ever need anything in the future, I’m always here to help.
Best regards,
Rence
Customer Service
Listening
She listen to what my concerns were and put me at ease with with matter I called about.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Jorge,
Thank you so much for your kind feedback!
We’re very happy to hear that you felt listened to and that your concerns were addressed in a way that put you at ease. Providing clear, attentive, and reassuring support is very important to us, so it’s great to know you had a positive experience.
We truly appreciate you taking the time to share your thoughts, and we’re always here if you need anything in the future.
Best regards,
Juni
Customer Service
My customer service agent was so polite…
My customer service agent was so polite and friendly and helpful her name is AJ
19. März 2026
Antwort von Open Infra US
Hi Chester,
Thank you so much for your kind words!
I’m really glad I could help and that you had a positive experience. It means a lot to hear that you found the support polite, friendly, and helpful.
If you ever need anything in the future, don’t hesitate to reach out—I’m always happy to assist.
Best regards,
AJ
Customer Support
Smooth
Smooth, fast, easy, informative, and respectful. Good people with a great service. I highly recommend
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Dave,
Thank you so much for your wonderful feedback!
We’re really glad to hear that your experience was smooth, fast, and easy, and that you found the interaction both informative and respectful. It means a lot to know that you felt well taken care of and that you would recommend our service.
We truly appreciate you taking the time to share your thoughts, and we’re always here if you need anything in the future.
Best regards,
Alex
Customer Service
Very nice and helpful
The person who helped was very nice and knowledgeable. They were also very patient and professional. Thank you.
19. März 2026
Antwort von Open Infra US
Hi Kally,
Thank you so much for your kind feedback!
We’re very happy to hear that you had a positive experience and that the support you received was both helpful and professional. It’s great to know you felt treated with patience and care throughout the interaction.
We truly appreciate you taking the time to share your thoughts, and we’re always here if you need any further assistance.
Best regards,
Rodriguez
Customer Service
My calling experience
When I called them, I was able to talk to a person right away. He was great at letting me know about company cancellation policy. He even offered a 2 month window before the cancellation went into effect in case I changed my mind.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Ian,
Thank you so much for sharing your experience!
We’re really glad to hear that you were able to reach us quickly and speak with someone right away. It’s great to know that the cancellation process and policy were clearly explained and that the flexibility offered gave you some peace of mind.
We truly appreciate your feedback and your time, and we’re always here if you need any further assistance in the future.
Best regards,
Darwin
Customer Service
It was good experience talking to…
It was good experience talking to Recnce regarding my service request and done very quickly
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Ramesh,
Thank you so much for your kind feedback!
I’m really glad to hear that you had a good experience and that your service request was handled quickly. It was a pleasure speaking with you and assisting you with your case.
We truly appreciate you taking the time to share your experience, and we’re always here if you need any further help in the future.
Best regards,
Rence
Customer Support
Juni was extraordinary
Juni was extraordinary, and in 2026 where customer service consists of getting rid of a call in microseconds, Juni stayed with the issue until its completion - including an unintended phone call call drop, which he immediately called me back.
My issues was out of the ordinary run of the mill it involved 30+ minutes of multiple internal company conversations.
All this resulted in a 100% problem resolved. Anyone who expects any more suffers from unrealistic expectations.
Juni is a credit to your company, and should be recognized as such IMHO.
Than You Juni !!!!!
Peter Hartman
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Peter,
Thank you so much for your incredibly kind words!
I’m really glad we were able to stay with the issue and see it through to a full resolution, even with the unexpected call drop and the extra internal coordination needed. Complex cases can take a bit of time, so I truly appreciate your patience throughout the process.
It means a lot to hear that you felt supported and that everything was ultimately resolved to your satisfaction. Your feedback is genuinely appreciated, and I’ll make sure it is shared with the team.
Thank you again for taking the time to write this—it was a pleasure assisting you!
Best regards,
Juni
Customer Support
I had a great experience with the…
I had a great experience with the customer service team.they were very friendly, professional,and helpful.
18. März 2026
Antwort von Open Infra US
Hi Gladis,
Thank you so much for your kind feedback!
We’re very happy to hear that you had a great experience with our customer service team. It’s wonderful to know that you found the support friendly, professional, and helpful—that’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share your thoughts, and we’re always here if you need anything in the future.
Best regards,
Kobe
Customer Service
Rence, The customer service rep
The customer service rep, Rence, was exceptional. We lost our internet with no reported outages. She quickly identified the problem, walked me through the steps needed and within a few short minutes my internet was back and running. Her knowledge of the issue made this interaction much easier for me. Many thank you’s to her, you have a great service rep
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Cecile,
Thank you so much for your wonderful feedback!
I’m really glad I could help you get your internet back up and running quickly, especially when there were no reported outages. I know how frustrating it can be when the connection suddenly drops, so I’m happy we were able to identify the issue and resolve it together in just a few minutes.
It means a lot to hear that my guidance made the process easier for you. I truly appreciate your kind words and your recognition of my support.
Many thanks again for taking the time to share your experience—it was a pleasure assisting you!
Best regards,
Rence
Customer Service
Everything was fast and easy.
I was very happy with my experience today with Infinity. I was also very happy with my tech whose name is Rence. She was very polite and helpful. She was very knowledgeable explaining everything about changing from one company to another. Everything was fast and easy. Thank you.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Russ,
Thank you so much for your kind feedback!
I’m really happy to hear that your experience with Infinity went smoothly and that the process of switching providers felt fast and easy for you. It’s great to know that my explanations were clear and helpful, and that you felt well taken care of throughout the transition.
Making things simple and stress-free is always my goal, so your words mean a lot.
If you ever have any questions or need anything going forward, don’t hesitate to reach out—we’re always here to help.
Best regards,
Rence
Customer Service
Service Provider Change
I dreaded going through the hassle of making a change of service providers but the assistant that worked with me (Rhen) was amazing and made it so easy to change. Since it is also under Open Infra there is no equipment changes. She assured me that the service would be great and they will be the ones to make the switch over and I will not be required to do anything. They will do a follow up with me after the switch takes place just to make sure everything is going well. GREAT CUSTOMER SERVICE
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Cynthia,
Thank you so much for your kind words and for taking the time to share your experience.
I’m really glad to hear that the transition to your new service provider felt smooth and hassle-free. Making sure everything is taken care of for you—without any unnecessary stress or extra work—is exactly what we aim for, so it’s great to know we delivered on that.
As mentioned, since everything is under Open Infra, no equipment changes were needed, and the switch was handled entirely on our side. I’m also happy to hear you felt reassured throughout the process—that’s very important to me.
We’ll follow up with you after the switch is fully completed just to ensure everything is working as expected and that you’re satisfied with the service.
Thanks again for your trust and your kind feedback—it truly means a lot.
Best regards,
Rence
Customer Support
Antwort von Open Infra US
Hi Joyce,
Thank you so much for your feedback! We’re glad to hear that our service representative was able to provide knowledgeable assistance. Your kind words mean a lot to us and encourage our team to keep delivering great service.
If you ever need any further help, please don’t hesitate to reach out.
Best regards,
Jefrey
Customer Service
I had been trying to get an issue resolved
I had been trying to get an issue resolved since 3/9 speaking with 2 other customer service people. Today I called again and it took the representative AJ less than 15 minutes to resolve my issue. I am very impressed by her and am very grateful that she could help me.
12. März 2026
Antwort von Open Infra US
Hi Deana,
Thank you so much for your kind words! I’m so glad I could help get your issue resolved quickly. I really appreciate your patience while working through it, and it means a lot to hear that my support made a difference.
If you ever need anything else, don’t hesitate to reach out—I’m happy to help!
Best regards,
AJ
Customer Service
It takes too long to have a repair…
It takes too long to have a repair person come out if necessary.
4. März 2026
Antwort von Open Infra US
Hi Kaye,
Thank you for your feedback. We completely understand how frustrating it can be to wait for a repair appointment, and we’re sorry for any inconvenience this has caused.
Your concerns are important to us, and we’re constantly working to improve our response times so our customers receive faster service when needed. If you have any urgent issues, please don’t hesitate to contact us directly so we can assist as quickly as possible.
Best regards,
Jim
Customer Service
Custer customer service in for me what…
Custer customer service in for me what was going on just had to wait until the repair was made second time in 2 weeks
4. März 2026
Antwort von Open Infra US
Hi Jennifer,
Thank you for your feedback, and we’re really sorry for the inconvenience you experienced. We understand how frustrating it can be to wait, especially when a repair had to be done twice in such a short time.
We truly appreciate your patience, and we’re committed to making sure your service works properly moving forward. If you have any further concerns or need assistance, please don’t hesitate to reach out—we’re here to help.
Best regards,
Alex
Customer Service
the person who helped me was great
4. März 2026
Antwort von Open Infra US
Hi Dana,
Thank you so much for your kind feedback! We’re thrilled to hear that you had a great experience with our team. It means a lot to us to know we could assist you effectively.
If you ever need any further help, don’t hesitate to reach out!
Best regards,
Kobe
Customer Service
Alexander was wonderful
Alexander was wonderful, I had questions and helped me. I made my decision and he helped me through ordering my service. Thank you Alexander!!!
11. März 2026
Antwort von Open Infra US
Hi Faye,
Thank you so much for your kind words! I’m really glad I could help answer your questions and guide you through ordering your service. It was a pleasure assisting you, and I hope you enjoy your service!
Feel free to reach out anytime if you have more questions.
Best regards,
Alexander
Customer Service
Antwort von Open Infra US
Hi Floyd,
Thank you for your kind words! We’re glad to hear you had a positive experience. Our team is always here to help whenever you need assistance.
Best regards,
Dan
Customer Service
Rence was very helpful and pleasant to…
Rence was very helpful and pleasant to speak with.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi James,
Thank you so much for your kind words! I’m glad I could assist and that our conversation was a positive experience. It was a pleasure speaking with you, and I’m always happy to help whenever you need.
Best regards,
Rence
Customer Service
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.