Was able to easily get transferred to a person. Scheduling the technician was easy and a reasonable day was selected that met my schedule. The tech was here first thing in the morning and quickly foun... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The installer was friendly, helpful and knowledgable. Whenever I called for tech or customer service, it was easy to get help. And after we could no longer use OptyxBroadband or OpenInfra, I was qui... Mehr ansehen
Unternehmen hat geantwortet
I had been moving for the past few weeks and disconnected our internet modem in the process of getting things ready. Once everything was done and reconnected, it had been well over a week and the in... Mehr ansehen
Unternehmen hat geantwortet
I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Open Infra US
Vom Unternehmen geschrieben
About Open Infra
Open Infra began in 2009 in a small town near Stockholm, Sweden. What started as an ambitious idea to build open, competitive fiber networks has grown into one of Scandinavia’s largest digital infrastructure providers. Today, we’re bringing this vision to Europe and the U.S., empowering communities with world-class digital platforms.
Our missionAt Open Infra, we’re all about giving you control. Every provider is welcome on our network, so you have a wide range of options. If one doesn’t work out, it’s easy to switch to another. You’re never stuck with a single provider, and that means you benefit from open competition, which keeps prices fair and innovation thriving.
WHAT IS FIBER? SEE ACTIVE OFFERS CONTACT US
Kontaktinformationen
10601 Clarence Dr, Suite 250, Frisco, TX 75033, Frisco, Vereinigte Staaten
- (855) 910-6050
- customerservice.us@openinfra.com
- us.openinfra.com
Ready for fiber?
4,4
Hervorragend
442 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Prompt response and resolution to get…
Prompt response and resolution to get me back online.There were problems with both the ONT and the router but the Service Tech , Jacob Mathis stayed with it and fixed everything.
1. April 2026
Antwort von Open Infra US
Hi Raymond,
Thank you so much for your great feedback!
We’re very happy to hear that you were quickly brought back online and that the issue was resolved successfully. It’s great to know that Jacob stayed with it and made sure everything was fixed properly for you.
We truly appreciate you taking the time to share your experience. If you ever need assistance again, we’re always here to help!
Best regards,
Alex
Customer Support
I had to contact Open Infra US
I had to contact Open Infra US and was greeted on phone by Juni. He was friendly, considerate of my needs and a great help!
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Debbie,
Thank you so much for your kind feedback!
I’m really glad to hear that your experience was a positive one and that you felt well supported. It was a pleasure speaking with you, and I’m happy I could assist you with your needs.
If you ever need anything in the future, don’t hesitate to reach out—we’re always here to help!
Best regards,
Juni
Customer Support
Rence it was a pleasure to speak with
Rence it was a pleasure to speak with. She was very patient kind and understanding of my situation.
Despite my frustrations Rence provided me solutions that fixed the issue.
My specific thanks to Dan and Rence! Yall are great!
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
H Sean,
Thank you so much for your kind feedback!
We’re really happy to hear that your experience was a positive one and that patience, kindness, and understanding made a difference in resolving your issue. It’s great to know that the solutions provided were helpful and that everything was fixed despite the frustrations you were facing.
We truly appreciate your special thanks to both Dan and Rence—your words will mean a lot to them!
If you ever need anything in the future, we’re always here to help.
Best regards,
Darwin
Customer Support
The lady helped
The lady helped. She had my system up and running in less than 5 minutes.
4. April 2026
Antwort von Open Infra US
Hi David,
Thank you for your kind feedback!
We’re very happy to hear that our colleague was able to get your system up and running so quickly. It’s great to know the issue was resolved in just a few minutes and that you were satisfied with the support you received.
If you ever need any further assistance, we’re always here to help!
Best regards,
Kobe
Customer Support
Antwort von Open Infra US
Hi Debi,
Thank you so much for your kind feedback!
We’re very happy to hear that you consistently have a nice experience when contacting us and that you find our team helpful and friendly. Your support means a lot to us.
If you ever need anything in the future, we’re always here to help!
Best regards,
Rodriguez
Customer Support
Jim @Infinity? 10/10! 👍
Jim, Infinity’s customer service rep, was extremely helpful and efficient. My requests for special accommodations were taken care of before the promised date, and I even received a follow up afterward to make sure everything was as requested.
No complaints so far with OpenInfra’s service and especially with the new internet provider, Jim & Infinity.
3. April 2026
Antwort von Open Infra US
Hi James,
Thank you so much for your amazing feedback!
I’m really glad to hear that everything was handled efficiently and that your requests were completed ahead of schedule. It’s also great to know the follow-up met your expectations and that you’re satisfied with both the service and your new provider.
If you ever need anything in the future, I’m always here to help.
Best regards,
Jim
Customer Support
Rence in customer service helped me so…
Rence in customer service helped me so much. A couple weeks ago, I called to get a shipping label. Told the agent that I need to have it sent to another email address. Didn't receive the email. Called again and Rence corrected my email address and emailed me a shipping label. She said to ship it today and I won't be charged any fees. I printed out the label and shipped it immediately. It was nice talking to her and she helped me get the package shipped out today.
Rick M.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Rick,
Thank you so much for your kind feedback!
I’m really glad I could help you get everything sorted and that we were able to correct the email issue so you could receive your shipping label without further delay. It was a pleasure speaking with you, and I’m happy to hear the process went smoothly after that.
If you need any further assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Best regards,
Rence
Customer Support
A+ Rated Company
When the service was first offered to me, everyone was friendly, gave full, detailed information and were readily available to answer questions or concerns. During the rare times the service stopped for some reason, I recall getting an email and a text giving needed information.
2. April 2026
Antwort von Open Infra US
Hi Dorothy,
Thank you so much for your wonderful feedback!
We’re very happy to hear that you had a positive experience from the very beginning, and that our team was friendly, informative, and readily available to support you. It’s also great to know that the updates you received during service interruptions were helpful and kept you well informed.
We truly appreciate you taking the time to share your experience with us.
Best regards,
Alexander
Customer Support
Patient and professional
2. April 2026
Antwort von Open Infra US
Hi Michael,
Thank you for your feedback!
We’re glad to hear that you found our team patient and professional. We truly appreciate you taking the time to share your experience.
If you need any further assistance in the future, we’re always here to help!
Best regards,
Juni
Customer Support
Great service from INF
The person that helped me was great! Highly recommended. Solved my problem and super friendly. Thanks guys.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Customer,
Thank you so much for your wonderful feedback!
We’re really happy to hear that you received great service from our team and that your issue was resolved quickly. It’s especially nice to know you found the support friendly and helpful—your recommendation means a lot to us.
If you ever need anything else, we’re always here to help!
Best regards,
Ana
Customer Support
The rep was thorough in helping me…
The rep was thorough in helping me review a quirk in my banks payments for Internet and giving me a link to see payments they received on my credit card. Very helpful.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Lerna,
Thank you for your kind feedback!
We’re really glad to hear that our representative was thorough in helping you review the payment issue and it’s great to know you found the support helpful.
If you have any further questions or need assistance in the future, we’re always here to help!
Best regards,
Jefrey
Customer Support
The response and follow up was good
The response and follow up was good. The time to get it back up wasn’t.
1. April 2026
Antwort von Open Infra US
Hi Julia,
Thank you for your feedback.
We’re glad to hear that you were satisfied with the response and follow-up from our team. However, we’re sorry that the time it took to get everything back up and running did not meet your expectations. We understand how important a quick resolution is and appreciate you bringing this to our attention.
We’ll take your feedback on board as we continue working to improve our service speed. If there’s anything more we can assist you with, please don’t hesitate to reach out.
Best regards,
Rodriguez
Customer Support
Changing providers
As I was transferring service providers, they outlined the steps I needed to do and the return of equipment was very easy.
25. März 2026
Antwort von Open Infra US
Hi Pam,
Thank you for your great feedback!
We’re happy to hear that the process of changing providers went smoothly and that our team could clearly guide you through each step.
If you need any further assistance in the future, please don’t hesitate to reach out—we’re always here to help!
Best regards,
Rence
Customer Support
Antwort von Open Infra US
Hi William,
Thank you so much for your kind words! We're really glad to hear that you found our team helpful and friendly, and that your concern was resolved quickly. Providing fast and supportive service is always our goal.
If you ever need assistance again, we're here for you!
Best regards,
Kobe
Customer Support
Open Infra customer service is the best…
Open Infra customer service is the best in the business. Today I had the pleasure of speaking to Rence. As always there was no wait to speak with someone. And, as always the representative was very polite and efficient and solved my problem very quickly. I give them 10 stars.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Donald,
Thank you so much for your amazing feedback!
I’m really happy to hear that you had such a positive experience and that your issue was resolved quickly and efficiently. It’s also great to know that you were able to reach someone without any wait time—that’s something we always strive for.
Your kind words truly mean a lot, and I really appreciate you taking the time to share your experience. I’m glad I could assist you, and I’m always here if you need anything in the future.
Best regards,
Rence
Customer Service
I was assisted by Rence and she was…
I was assisted by Rence and she was beyond helpful! Rence made sure my issue was resolved quickly and correctly which I truly appreciate!
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Katy,
Thank you so much for your wonderful feedback!
I’m really happy to hear that I could help resolve your issue quickly and correctly. It means a lot to know that you felt well taken care of and supported throughout the process.
I truly appreciate you taking the time to share your experience—your kind words are very encouraging!
If you ever need anything in the future, I’m always happy to help.
Best regards,
Rence
Customer Service
Rep was helpful & resolved the issue
Rep was helpful & resolved the issue. Had to sit on hold for 15 mins tho
26. März 2026
Antwort von Open Infra US
Hi Misty,
Thank you for your feedback!
We’re really glad to hear that your issue was resolved and that you found the support helpful. At the same time, we’re sorry to hear that you had to wait on hold for 15 minutes—that’s not the experience we aim to provide, and we understand how frustrating that can be.
We truly appreciate you taking the time to share this with us. Your feedback helps us improve our service, and we’ll make sure it is passed along to the relevant team.
If you need anything else in the future, we’re always here to help.
Best regards,
Ramil
Customer Service
Early morning call to help me figure…
Early morning call to help me figure out why suddenly our internet connection was out, turned out just needed a reboot and reset on our modem. Juney handled all the issues with expertise. So respectful and helpful. His help was greatly appreciated.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Marianne,
Thank you so much for your kind feedback!
I’m really glad I could help you get your internet connection back up and running, especially in the early morning. Sometimes a simple reboot and reset is all that’s needed, and I’m happy we were able to identify and resolve it quickly together.
It means a lot to hear that you found the support respectful and helpful—your appreciation truly makes my day.
Thank you again for taking the time to share your experience!
Best regards,
Juni
Customer Service
Alexander = 5 STARS
Alexander did a wonderful job in helping get our internet service restored after the vendor we chose for the changeover from Starlight left us with no service for 5+ days. He set us up with a new provider and we had service in less than a half hour. He was patient, listened, and solved our problem & did so quickly! 5 Stars for Alexander!
24. März 2026
Antwort von Open Infra US
Hi David,
Thank you so much for your amazing feedback!
I’m really glad I could help get your internet service restored quickly after such a frustrating situation. Going without service for that long is never ideal, so I’m happy we were able to get everything sorted and connected again in under half an hour.
I also appreciate your kind words about my support—it means a lot to hear that you felt listened to and well taken care of throughout the process.
Thank you again for taking the time to share your experience!
Best regards,
Alexander
Customer Service
Was sad to leave the open infra…
Was sad to leave the open infra network. Your service has always been spot on and friendly.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Linda,
Thank you so much for your kind words about your experience with Open Infra — we truly appreciate hearing that our service has been friendly and reliable for you.
We’re very sorry to see you leave, and we’d really value the opportunity to understand a bit more about your decision. If there is anything we could have done differently, or if there’s any way we might be able to help or improve, we would love to hear your feedback.
We have also sent you a request via Trustpilot, and we would be very grateful if you could respond there so we can get in touch with you directly.
Thank you again for being a valued customer, and we hope to hear from you soon.
Best regards,
Kobe
Customer Service
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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