Ticketek Australia Bewertungen 

Thank you to the Ticketek team for helping me resolve an issue caused by my own silly mistake of mistyping my email address when registering my account.

I’m one of those people who has more than a few email addresses, and after trying to log in to all of them with no luck, I eventually realised I had registered with an invalid email address. Cue a bit of a panic, especially as I wasn’t even sure which of the two event dates I had booked for!

After more than a emails back and forth, with the team asking the right questions and patiently working through the issue with me, we were finally able to correct my email address and I could access my tickets.

Really appreciate the team’s patience, responsiveness and great customer service. Thank you for helping turn what was a stressful situation into a very easy resolution!

I Paid The Extra Insurance Payment which Ticketek tell you can Pay if by some chance you can't attend Show. Had tickets for Myself & husband to attend Jersey Boys at Colloseium unfortunately My Husband had a relapse after 8months with his Leukaemia! I have attempted 3 times giving Medical Paperwork info Only to be told It wasn't Enough Information 🤔🤔 They could atleast give Me back The Extra I Paid!!

Super fast response by Ella and actioned my request straight away. Amazing!

I purchased two tickets to the 6:00pm performance of MAMMA MIA! on the Gold Coast at $109 per ticket.

Following the cancellation of that performance, Ticketek transferred my booking to the 1:00pm performance, which I accepted.

However, in doing so, my seats were downgraded from tickets costing $109 each to seats valued at $89 each. I therefore paid $218 for tickets that, following the rebooking, were valued at $178.

I am requesting a refund of the $40 difference.

I have been advised by Ticketek staff that, by accepting the rebooking, I accepted the applicable terms and therefore am not entitled to the difference. I do not accept that the acceptance of contractual terms automatically removes any rights I may have under the Australian Consumer Law.

Please provide the specific contractual term you rely upon, together with an explanation of how you consider that term permits Ticketek to retain the $40 difference where the replacement tickets supplied were of a lower value than those originally purchased.
I would appreciate a written response within 14 days.

I have a TBI, I am not dumb just my speed of processing is slow and with chat bots ai etc am struggling more and more re applications online filling out forms and more often than not get frustrated.

When signed into my account it didnt work way I was told it would so rang the accessible booking line and spoke to Lei.

I explained my situation to her and she processed my ballot registration in the fastest time ever had it done.

I so wish every other previous Grand Final been to, had spoken to Lei when did my registration for the ballots, due to the ease with which she made it for me.

I so hope ticketek has a rewards and recognition program for your customer representatives and if you do would highly recommend Lei for her professionalism but even more than that her human kindness in way she dealt with me.

Staff like Lei gives Ticketek a good name and she does your company proud so please make sure you look after her and treat her well.

Lei you truly are a gem thanks for making me feel at ease from the moment first spoke to you right through to the completion my ballot registration.

You truly are a gem

Kind Regards always - Wombat - Peter Maguire :)

Ticketek refunded the purchase price of my ticket for Icehouse on compassionate grounds
Restored my faith in humanity
5 stars for sure
Alan Coombes

Mary Joy made my enquiry easy to fix. She helped me with what I needed in a timely manner

Amazing customer service support, helpful along every step of the way and the kindness and patience that was shown to me means a lot.

having an open mind and treating each request individually with compassion. Mine was an honest error through no fault of mine or Ticketek staff, just the website being weird. Our family is very much looking forward to travelling all the way from NZ to attend the famous MCG Boxing Day Test for the first time with Melbourne based family.

Angelica from Customer Service was fantastic! Thank you for your help with accessing my tickets.

Ticketek has consistently year after year after year been the worst service I have ever had to use. So much so that when there's an event coming up I will choose to not bother going because I can't run the risk of paying for tickets I won't receive or just the pure frustration using this "service" brings me.

There was a quick response to my inquiry. The representative did all they could and facilitated a great outcome for me thank you

Prompt reply from Lauren re: one time code I did not request. Thank you :)

The Fleetwood Mac concert was fantastic. But the sour taste left in my mouth was the parking situation
After spending over $250 on tickets and over $300 on overpriced food and drinks, still had to pay $20 for parking. Never had to pay for parking at the casino yet now obviously a new thing.
Should be free with show tickets, particularly when using all facilities.
Enjoy the $20 money grabbers casino we won’t be going back on principle.
I bet the restaurants will cool off with this new charge.

I was having trouble logging into my account. Ella and Michelle were fantastic in helping me resolve the issue.

Ticketek make it to hard to change my email address i wasted 1 hour then decided to delete my account and APP, Ill go elsewhere

Urzila was phenomenal. Arriving at the venue, parking and traffic were an issue, as always. The queue for the bar was only 2 lanes instead of the usual 4; therefore, the queue was enormous and stretched the entire front of the building and then was double-backing halfway down again. The queue to get into the Door was also enormous and chaotic. Urzila stated that there was a medical emergency, so I put the queue to get into the door down to this and the delay of entry.

Excellent show

Laughed from start to finish-such an amazing performance