Ticketek Australia Bewertungen 3.364

Let's start with customer service...there is none. Need to contact Ticketek? Goodluck! Have a quick question you'd like to call them about? Yeah they don't do phone calls...literally have a pre-recorded voice message and then they hang up. How do you contact them instead you ask? Fill out an online form. What's the wait time to hear back? Should be quick right? As there's no phone calls? Wrong. Have waited 3 days so far for what I'd say could be resolved in a 30 sec phone call. Crickets. Who knows how you would resolve an urgent enquiry.

Next, the app. Hilariously bad. Think bug-city, endless loading wheels, not progressing to next screens, buttons with no response. Need I say more? Don't get me wrong it's not like it "doesn't work"...but it certainly does less 'not working' than 'working'.

Purchasing tickets...ever wanted to waste half a day? Try buying tickets through Ticketek. I've been trying to buy 3 tickets to an event on several different occasions and each time I get the same declined message. Tried using Apple Pay, PayPal, AfterPay, entering card details directly, nothing works. Tried using different cards - nothing. Insufficient funds? Nope - triple checked. Cards work for other purchases? Yep, without issue.

How is this company actually this bad?
If any event organisers read this...please FGS use another ticketing service

Alfred Adriaan only spoke in Afrikaans for 95% his performance. He asked at the top of the show how many Australians were in the audience, he counted 5. Then proceeded to exclude those who only understood English. Not fun when you are in the front row centre. We were trapped.

Guy Sebastian- wow what a fantastic show. He is a real showman and his voice
Is so amazing. His son Archie came on and sang a song with him. He is 12 years old and a chip off the old block. Wonderful voice. The night was spectacular. So very enjoyable. Thank you!!

It’s hard to be happy, starting with been given the wrong wristbands at the gate. Then, having staff having no idea where our area was. Finally found a wonderful lady, who took us to get the correct wristbands and showed us where to go. The staff in the area were so friendly.
Food started badly with cold sliders. Lastly was a strange closure of the bar, 25 minutes before end of the game. The cost of the tickets, were too much for what the experience was.

The VIP experience with HELMET was incredible and a lifelong memory.
I had the time of my life!
It was a seamless, enjoyable night with tickets on my iPhone wallet,
Extremely happy with all involved

Dean Z excellent. Staff provided poor instruction answering my questions which led to a wasted 25 minutes queuing yet again turned away from the Service Desk :"can't help you here, go downstairs" My experience on two occasions, Staff poorly trained. I will not return to the Star ever again!

Very funny audience volunteers and interactions. So great to see one of my comedic favourites up close

Dancing, singing, acting superb

Bad experience, paid for tickets that never came through. Had to go to box office at Adelaide Oval and plead our case to get tickets. Useless service that charges money for no service. Zero stars.

Quick to respond to enquiry. Extremely easy to deal with.

I had tickets for a show but then I got taken to hospital for 3 days with a stroke. Do you think I could get a refund? Bunch oh thieves really

Thanks for offering to review, my reference is 79EACD85

I'm never going through ticketek ever again, lined up at the wu tang concert at qudos arena and thought I'd check emails whilst in line as we were hearing half the members wouldn't be there. They were offering refunds due to this but when your in line and have spemt money getting to the venue and purchased new clothes and what to to attend what are you supposed to do..we still went in and left after seeing the supporting act. On top of that everything was delayed aswell. Shame on them for sendi g late emails out to everyone. Spent $600 on 3 tickets to see bliss n esso and .mistah c

Josh from Customer Solutions is a legend. I'm closing down an e ail service and thought I'd have to shut my account down but after supplying proof of access it was an easy change of email address. Thank You 🫡

Went to see Wu-Tang. It was advertised as all members being there. They weren't, so that was false advertising. Sound quality was garbage. Went out for half an hour to take painkillers for ongoing shoulder injury. Came back in near the end of the concert, and instead of bothering people to get to my seat, I just sat in a vacant seat. Overzealous security guard kicked me out. Overall an atrocity of an experience at QUDOS. Won't be going back in a hurry. Giving one star as I'm unable to give zero.

Very disappointing experience with Ticketek. I authorised a small ballot fee, but was unexpectedly charged $1,360 without clear consent or explanation. There was no transparency, no proper notification, and no visible details in my account.

Customer service has been equally frustrating. Calls go unanswered with only automated messages saying staff are busy, and an email sent a week ago has received no response.

This level of service and billing practice is completely unacceptable. Proceed with caution.

The customer service were outstanding very understanding, quick to reply .

The team was very helpful and cooperative. I am very thankful that you helped me out with my email and tickets.

Quick response to my email query, clear instructions and quick resolution. Thanks Josh

So quick, simple to use, Shan was very helpful and able to assist without any issues! Very grateful!

No tickets received . Venue map appeared only after payment payment taken. Form does include PayPal as a method of payment tho that was how payment made Contact ignored so no tickets no refund horrible inaccessible seats allocated (I use walking aid )!