The man I spoke to today, was understanding and incredibly helpful. He made me feel very comfortable speaking to him and he showed empathy and kindness. He was professional and very knowledgeable on t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A very calming sincere lady who was very patient knowledgeable and extremely helpful. I was made to feel at ease and treated with dignity and respect Excellent customer service
I was on the phone today with a lovely person Mathew. They were very pleasant it didn't even feel like I was calling a debt collections company. Very polite and understanding to my situation helped me... Mehr ansehen
I have been stressed with trying to make a payment for my loan that got paused for while due to family difficulties. I was glad I could be contacted today by the lovely Paulina, she made everything ea... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
Kontaktinformationen
Vereinigtes Königreich
- thezincgroup.com
Hat 66 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Easy to deal with very friendly and…
Easy to deal with very friendly and professional
They were really helpful and…
They were really helpful and understanding of my circumstances and have giving me peace of mind now
Rini was an amazing and empathetic…great phone call.
Rini was an amazing and empathetic lady.
She is great at her job,she made me feel like a human not a number.
Great experience dealing with Matthew
Great experience dealing with Matthew, he set our minds at rest during the process
Professional and empathetic
I just had a call with Matthew which if the first time I have engaged with the Zinc Group. Matthew could not have been more helpful and understand. He was professional but at same time empathetic. An excellent experience all round. Neil
The member of staff Sean was very…
The member of staff Sean was very helpful and dealt with the subject at hand very professionally and in friendly manner.
Very understanding and accommodating to…
Very understanding and accommodating to my situation.
Ms Paulina was very professional
Ms Paulina was very professional, kind and helpful
Happy Holiday and Merry Christmas !
I was treated with respect the call…
I was treated with respect the call handler was really friendly and helped me a lot
Treated me with respect and offered…
Treated me with respect and offered courses of action.
Herson ( remarkable )
I spoken today with a gentleman called Herson , very respectable , very attentive to my needs and understanding of
me needing additional support with my mental health needs.
It was a pleasure to resolve the matter with him
Thank you
Lettie
Herson was lovely and understanding
Herson was lovely and understanding
Herson
Herson - a wonderful, understanding member of the zinc team - is a joy to speak to. So helpful on every level, genuine, professional. Everyone needs a Herson in their work space. Created a calm environment during my stress and resolved the issue at hand. Trult good with customers. Can't praise him enough. Thankyou.
Fantastic Service with a human touch
I wanted to make a point of writing this as someone who has always struggled with his finances and has been scared of the conversations with the creditors I've owed.
I finally managed to pluck up the courage to speak to Zinc and they could not have been more lovely and precise in how they spoke with me to set up a plan to resolve my outstanding debt.
Thank you so much for being awesome.

Antwort von The Zinc Group
Reni was easy to speak to and thorough
Reni was easy to speak to and thorough, her English was better than a lot of English people and the company as a whole seems good, I guess I’ll see over the next few months but first contact was a positive experience

Antwort von The Zinc Group
Rini was very understanding and…
Rini was very understanding and compassionate.

Antwort von The Zinc Group
I spoke with a gentleman called Herson…
I spoke with a gentleman called Herson who was excellent and sorted everything out for me leaving me much more settled .
Very resusreing and put me at ease I…
Very resusreing and put me at ease I know feel more confident to deal with my problem

Antwort von The Zinc Group
I spoke to an advisor called Herson who…
I spoke to an advisor called Herson who was very polite, professional and calm when dealing with my account.

Antwort von The Zinc Group
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







