The Zinc Group Bewertungen 207

Listen to what I had to say, very helpful, offering advice

Mathew made it great.
Listened and responded to each thing I said and I felt him understand my difficulties. He is a top class listener and let me grumble about my ills.
I felt a huge weight off my shoulders and wanted to hug and kiss him on his head out of love for his goodness. A wee saint of a man. Thank you zinc group he's a pure shiner.

The caller. Hersan was very kind polite and helpful

The guy I spoke with, Herson, was friendly, empathetic and accommodating. The whole process was calm and efficient and Herson did everything he could to help me work out an affordable payment plan. Due to the nature of the call, I have come away feeling listened to and, dare I say it, I am quite looking forward to the follow up call arranged with Herson next month! Thank you for a great service, not bad for a debt recovery service!!!

I spoke to a lovely chap called Herson. Genuinely did his best to help me. Took his time and was really understanding. Thank you

Very understanding and helpful

Sometimes we get into debt that we can't control and speaking with someone that is understanding makes a massive difference as to how we cope. Thank you Mia

I was a bit apprehensive about ringing them due to it being a collection agency I was worried they would expect me to pay high monthly payments but to my surprise they were the complete opposite the man I spoke to was very polite, supportive, and very understanding.

The lady I have spoken to was polite and very helpful with my request.

Good afternoon. Just wanted to say thank you for your excellent service and most importantly your advice.

Excellent customer service 👍
Very helpful and polite.

Really helpful lovely man Pierre really worth ringing them they are so helpful

So kind and empathetic towards my predicament and felt listened to as well as no judgement. Spoke to a wonderful advisor which put me at ease. Thank you

Very poor performance.
Apparently, American Express switched from AIC to the Zinc Group. In the process, while the Zinc Group managed to use my new, correct email address, they somehow didn’t manage to use my correct married name or address that the AIC and Amex had for several years. When I asked Matthew from the Zinc group to raise a complaint about letters being sent to my old address, Matthew blamed American Express for providing them with the incorrect address and advised he would raise a complaint against American Express rather than the Zinc Group. Could the Zinc group perhaps double check to ensure the details are correct before sending out documents containing personal information to the wrong address?
Matthew also strong-handed me into disclosing sensitive information about my health. Despite the reason for the call being unrelated, Matthew asked I disclose personal data relating to events that took place several years ago. When I asked if that was necessary, I was told, ‘yes it is’. When I disclosed the information, I was duly informed that I may withdraw the sensitive information I just provided if I wish due to its sensitive nature. So why was I forced to disclose it in the first place?! Perhaps the Zinc group could mention in advance that I have the option to withhold such information in the first place, rather than making me discuss it? Feels illegal, in my opinion.
Also, Matthew then continued asked personal questions over the phone despite me saying I would like to communicate in writing going forward.
Very unprofessional, intrusive, and discriminating company.

Zara was lovely and reassuring on the phone call and was very helpful when it came to how much I could pay, I already had a budget to work towards so it was really easy to communicate this to her, my overall experience was really good. Thank you Zara for your time today.

The quality of care and attention was first class. I felt at ease throughout the entire process. Any worries I had before departed instantly.

I feel confident that I will succeed working with Zinc Group.

Needed to make a somewhat urgent change to a payment plan due to circumstances. The customer service agent I spoke to, Kieran (apologies if I missed the correct spelling), was super helpful throughout the entire process, even when I had some difficulty getting some details across. Really great service overall.

Great experience with Adam Thanks for your help

The lady i spoke to was kind and polite, she made me feel at ease.
I have been having problems with my up to date bill from Octopus energy, this lady gave me what she could see from my last meter readings, i have been having difficulty with my finances recently and she offered solution and company's that may help me.
Overall i was happy with the lady i spoke to and advice that was given to me.
Thank you Michelle

The customer agent, named Daun, i think🙈 was very patience and understanding of my financial hardship. I was dreading approaching Zinc because of my mental health and all my anxiety went away after the call. Thank you so very much for making my life a bit better, specially given the festive session. Holly Christmas 🎄 🙏🏿🙏🏿