A very calming sincere lady who was very patient knowledgeable and extremely helpful. I was made to feel at ease and treated with dignity and respect Excellent customer service
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was on the phone today with a lovely person Mathew. They were very pleasant it didn't even feel like I was calling a debt collections company. Very polite and understanding to my situation helped me... Mehr ansehen
I have been stressed with trying to make a payment for my loan that got paused for while due to family difficulties. I was glad I could be contacted today by the lovely Paulina, she made everything ea... Mehr ansehen
Herson - a wonderful, understanding member of the zinc team - is a joy to speak to. So helpful on every level, genuine, professional. Everyone needs a Herson in their work space. Created a calm enviro... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
Kontaktinformationen
Vereinigtes Königreich
- thezincgroup.com
Hat 66 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Adam was so helpful in setting up my…
Adam was so helpful in setting up my payment plan … he was kind and nice during the call. He made the process seamless.
Very good to talk to
Firstly, I was met by a very understanding person. He did not push, nor intimidate. He was kind, gave good links and info. Would have given 5 stars had He of had the ability so solve our issue without needing to elsewhere too.
Mr Adam super hero
Today I call zinc to talk about my situation and Mr Adam is been very professional and did the best I can do to help me. I will never stop to say thanks to Adam for the help I give me
Treated me like a human with so much…
Treated me like a human with so much compassion. Very helpful and I feel more at ease about my debt after speaking to The zinc group.
Advise Supportives
Monoy, Angel and Zhora are Delivering a very Good support on their Role's
Would Recommenced Zinc Group to Anyone in need their personal Finance Management.
They are Amazing 5Star
invariably considerate and unfailingly supportive
Have spoken to this firm several times over the past 15 months since my life exploded they are invariably considerate and unfailingly supportive. Adam helped today and is an excellent example of what i mean. Thanks one and all, i greatly appreciate it.
Very pleased with Adam’s service today…
Very pleased with Adam’s service today , all sorted in a matter of minutes , thank you
The gentleman I spoke to was amazing!
The gentleman I spoke to was amazing!! Lovely conversation, sorted and solved super quick! Thankyou
Excellent service today from Rindia…
Excellent service today from Rindia today,very understanding and polite!
After feeling so overwhelmed the guy…
After feeling so overwhelmed the guy make me feel at ease set a plan with me didn't feel pressured and he got help for me at a time when I needed can't thank you effort if only all company's was like this
I called Tuesday was offered a…
I called Tuesday was offered a settlement, advised I would call back Friday to pay it.
Called back and theres no settlement.
0/10.
Very quick to resolve my issue very…
Very quick to resolve my issue very helpful and very polite and understanding
Absolutely great experience
Absolutely great experience. I was very happy with the outcome Today. The guy was so Helpful and dealt with everything appropriately. Thank You so much
Great customer service
Spoke to so.eone named herson today. Was very helpful and got everything sorted over the phone and very quickly and efficiently.
Positive Outcome
I spoke to Paulina. This Lady's communication skills were off the scale. Paulina navigated our conversation extremely well, she is kind, considerate and compassionate. We discussed the process that I'm handling and we both came to satisfactory solutions to moving forwards. It makes a huge difference when someone with integrity and authenticity really listens to you; Paulina held space well with Grace. When we have difficult decisions to make, it always helps when you see a service provider as your friend and not your foe. Remember, we are all here to help one another.
Setting up a payment plan …
My experience with trying to contact a team member to talk to, about arranging setting up a payment plan to pay you back, wasn't the best experience as I have severe mental health and my anxieties went high and got confused with the AI phone system, but thank goodness got through to talk to a wonderful team member called Hannah. I let her know about my conditions and she was so helpful and supported me to ground myself and helped me and supported me with setting up a payment plan. I understood what she said and I was listened to and felt safe talking to Hannah. You are fortunate to have her. She is very kind and wonderful person. Thank you Hannah. I am very grateful and appreciate all that you done for me.
🙏🏻.
I spoke to a lovely gentleman today…
I spoke to a lovely gentleman today about a outstanding debt, he talked me though everything and helped me and made me feel comfortable,
Very satisfied customer
I spoke to a lovely young lady called Mia. .. she explained everything in full. She was very professional and calming at the same time. She is a credit to your company.
Listen to what I had to say
Listen to what I had to say, very helpful, offering advice
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.








