A very calming sincere lady who was very patient knowledgeable and extremely helpful. I was made to feel at ease and treated with dignity and respect Excellent customer service
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was on the phone today with a lovely person Mathew. They were very pleasant it didn't even feel like I was calling a debt collections company. Very polite and understanding to my situation helped me... Mehr ansehen
I have been stressed with trying to make a payment for my loan that got paused for while due to family difficulties. I was glad I could be contacted today by the lovely Paulina, she made everything ea... Mehr ansehen
Herson - a wonderful, understanding member of the zinc team - is a joy to speak to. So helpful on every level, genuine, professional. Everyone needs a Herson in their work space. Created a calm enviro... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
Kontaktinformationen
Vereinigtes Königreich
- thezincgroup.com
Hat 66 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Spoken to Josh today very helpful and…
Spoken to Josh today very helpful and arranged a plan in place for me after struggling , thanks Josh
Gentleman on the phone was very helpful…
Gentleman on the phone was very helpful and very polite
Barbara
Barbara. My person handling my case was empathetic and true. She dealt with my case and situation with care and respect, ( grammar incorrect ) maybe? 😂 I’m no A.I) - and Love. Credit to the company that has to have I can only imagine has very difficult situations to deal with. I respect anyone that works in that field of work. Thank you Barbara 🙏
I spoke to Ruby she explained everything clearly ..she is really kind
I spoke to Ruby she explained everything clearly .she is really kind
Spoke to Josh he was very understanding…
Spoke to Josh he was very understanding and helped me out with everything.
My experience was really good the man…
My experience was really good the man was lovley and understanding on the phone
Chloe was very good in understanding…
Chloe was very good in understanding the issue I have, her knowledge and advice was 1st class.
You’re a really nice lady
You’re a really nice lady, and she was really helpful thank you very much
Panna was really understand
Panna was really understand, caring and helpful.
Thank you
Scott
Very understanding over the phone
Very understanding over the phone, easy to talk to compared to other companies, very helpful explaining your options and helping further with your case. Very happy with customer support
Very friendly and understanding and put…
Very friendly and understanding and put my mind at rest. Thank you
Good lady spoke to she were very…
Good lady spoke to she were very helpful and understanding, and have empathy
Many thanks again
Chloe was extremely helpful.
Chloe was extremely helpful.
Josh was respectful and understanding…
Josh was respectful and understanding to my current situation. Clear construct message and polite manner.
Excellent customer service made me feel…
Excellent customer service made me feel listened too. The person I spoke too was very understanding of my situation and gave me options. Very pleased with my experience.
excellent customer service
excellent customer service, polite , friendly and helpful
I just spoke with Kiran and he just…
I just spoke with Kiran and he just want to thank him. Is very calm. Very straightforward. Very good. You do my process very quick and fast, which is very understandable to me. That is no more extra question just clear and straight information and I just got whatever I want so thank you, Kiran. Thank you so much for the clear guidance and the good help.
Ruby was fantastic
Ruby was fantastic. Very clear, well spoken and patient on the phone with me solving my issue with my DD.
The help received and being listened to…
The help received and being listened to and not judged is highly appreciated and the understanding definitely helps I spoke with Josh today who helped me set up a payment plan and with some health issues even no questioning was like I have these recourses not many people are understanding which puts people of contacting company’s so I’m glad I made the call today
Awesome customer service
Absolutely mortified a service provider passed me on to you (was very ill in hospital so forgot to pay…). BUT - jolly-well glad they did! - Herson is an absolute STAR! Awesome customer service - very personable, non judgmental, resolved the issue in a jiffy. Thank you, Herson!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.








