thesqua.re serviced apartments Bewertungen 

First of all, I would like to extend my warmest greetings to all of you. I hope this email reaches the senior management team.

I would like to express how difficult this past weeks has been for me and my family. We were moved twice within the same week and now moving again it was extremely exhausting. Staying in a hotel was particularly challenging because we were unable to cook any meals, and there were no proper facilities available. This was especially hard for us because my 14-month-old son suffers from eczema and cannot eat all types of food.

Despite all these difficulties, there is one person I must mention with great appreciation: Ms Leah.🌺 She has shown exceptional kindness, patience, and professionalism during this difficult time. She supported us greatly and truly went above and beyond to help us. People like her deserve to be recognised, and I strongly believe The Squa.re needs more staff with her level of dedication and care.

I sincerely hope she is considered for a management role in the future, as she is a wonderful example of excellent service.

I would be grateful if i see her again

Thank you again, Ms. Leah 🌺

The apartment is modern and has everything I need for my month stay. I appreciate the large fridge and the washer and dryer. The location is very near sights of interest and the utilities you need to set-up in London (banks, food shops, atm machines, dry cleaners).

But the best part of my booking was the helpfulness of the staff, especially Murtaza: the building had an issue with the elevators and he carried most of my heavy luggage to the unit. He was also readily available when I gave notice that I was arriving early at the property.

The information given was complete and he was also able to answer my questions especially regarding the receipt of parcels and mailers. Thank you so much for helping me set-up, it's such a big help after a very long flight.

Service with a smile and all inquiries and requests addressed without hesitation

Had a good experience with Murtaza helping us with some stuff we needed for the flat.

Building of the apartment could be better but the flat is in good condition and housekeeping / help from Murtaza’s operation team is great.

I stayed for three months and had an excellent experience throughout. The location couldn’t be better — right in the heart of London on the northern bank of the Thames, with everything I needed just a short walk away. The apartment was clean, comfortable, and well-maintained. It felt like a perfect home base in the city, and I would happily stay again. Highly recommended.

The booking experience that I had through TheSquare was impressive. My conversations with Rahul on the phone and WhatsApp were encouraging. I could count on him to answer questions quite promptly with politeness. Teresa and her team (Guests Services) were very professional and attentive, and I would like to commend them. They were incredibly helpful and responsive and quick in feeding back any questions and concerns. The apartment I had was in Hammersmith. It was clean, well equipped and with easy access to key areas. When I later wanted to change apartments because of some minor concerns, I was given an alternate one and Teresa and Murtaza made sure that I was happy with my new apartment. Murtaza was super supportive and I cannot thank him enough. He went above and beyond to make sure all my requirements were met and his thoughtfulness was just amazing. He even offered to carry my heavy luggage upstairs for me. Murtaza, thank you so much for your great support and help.

Murtaza was incredible from the moment I arrived. He’s quick to respond, patient, and genuinely goes out of his way to make the whole move feel smooth. Checking in was seamless, the apartment was spotless, and he made sure I had all the details I needed right away.

I was worried as I’ve never moved internationally before, but this has been my easiest moving experience, thanks to him. You can tell he cares and it shows in our interactions. Really grateful for his help and would happily book with him and thesqua.re again.

Fully satisfied with the square.
definitely going to stay again with them

An absolute waste of time

The apartment in Bermondsey was ideal for my recent business trip to London. I stayed four nights and it was home from home. It a was 20 minute walk to my job at Tower Bridge, so nice and convenient.

Arundhati, my host, was very attentive, replying promptly to any queries I had. The apartment was spotlessly clean. It’s a new building with everything required for a comfortable stay. There was even milk, both dairy and soy (!) and water in the fridge, with tea, coffee and some snacks also provided.

The little extras were and a pleasant surprise and appreciated when I arrived tired late in the day, And all for a very reasonable price!

I will definitely book again!

Stayed at Urban Rest, and at first booked with Booking.com. However, thesqua.re reached out and were very consistent with their communication, and I paid around £60 less than with Booking.com. Arundhati has been very helpful throughout the booking process and throughout our stay. We would definitely book again when we come back to London - definitely recommend booking through them.

Recently use the accommodation for creatives working in London and have to say that the service, communication and apartment were all wonderful. it can be hit and miss with un-known accommodation in London but this whole package was very good. Particularly Rahul Kumar who was always quick to reply and made the booking process very smooth.

I had a bad experience with thesqua.re company. Saw a 2-bedroom apartments online. When I inquired price is different/higher from what was advertised on the website. I still took it as booking period is a holiday season and sale agent gave me a special price for 14-days rent. Made payment on 16 Oct 25 Sadly, I had to cancel next day (17 Oct) as my family can’t make it for the trip. That was where a period of 7 days stressful saga starts. I promptly informed sale agent through WhatsApp and he acknowledged it and told me refund will take 10-15 days. I followed up again and again then received reply that my booking conformation email will be sent first before cancellation will kick in and they will provide refund details via email after checking with finance team and I should receive it within 1-2 days. Received booking confirmation email on 18 Oct but no cancellation email. I contacted sale agent / squa.re team but they kept telling excuses that their team is not arrived in office/ can’t send email cos of a technical issue / still need to check with finance team. Eventually I threatened with a police report on 23 Oct and sale agent sent me a cancellation email. Oh ya, original sale agent disappeared (that is, no longer handling my refund inquiries after a few times). Until 23 Oct, a different sale agent said still need to check with finance team.

Eventually, I called up my credit card company and dispute my booking fee of SGD4K+.

Please be aware of this company and their dishonest practices. Things will be okay until you need to cancel, thus proceed with caution (better yet, use a honest company). Please read 1 star or 2 stars reviews instead of skimming only for 5 stars.

Location and service is very great! The price also not expensive! Thank you for your great service Kalyani Dhar! 😊

Excellent service particularly from Rahul Kumar and Shreshth Vir Singh! Very happy with the flat, location and facilities!

Good price negotiated for 10days. Room was exactly as advertised. Provided a better room within their inventory as we were travelling with a kid. Rachita from the company assisted us promptly and swiftly. Only improvement point is that we did not know the name of the hotel only after booking.

Great experience booking a lovely serviced apartment that was conveniently located near the heart of Clarke Quay with easy access to MRT. Kalyani Dhar provided tremendous support to help find something suitable and followed up to check in as well. Definitely recommend !

Umang from reservations was very helpful and kind. She searched for options that fit the criteria I needed, would always reply promptly, and tried to find the best price available

Raghav in customer service was such a wonderful and exceptional help who went above and beyond for us.