thesqua.re serviced apartments Bewertungen 

Great experience with my stay at thesqua.re. Accommodations and service surrounding my unit were great. Communication was excellent and in particular Vipal in customer care was outstanding and responsive making the visit smooth and convenient. Recommended the company to friends and will definitely use them for future visits to London.

Michael was very friendly when checking me in. Apartment was in good condition and a good location as well

Great experience overall. Mahbuba was very nice, professional, and helpful throughout the process

Overall our stay was very pleasant. Customer service responded promptly to our queries beforehand, and were able to quickly amend the dates of our stay when plans changed slightly. Our check-in was helpfully coordinated by Michael, who showed us around the property, and quickly responded to the few issues we encountered during our stay. The only negative part of our experience was that the listing mentioned in writing a private balcony that didn’t exist, and a gym to which we (as short-term residents) were refused entry by concierge.

Best of the best and friendly stuff ‘ Akshay rastogi’ !! I will be back again

Great stay and lovely well kept apartment. Michael greeted us and got us set up in no time. My wife had a few questions and we asked for a 2nd set of keys. Michael quickly dealt with these making our stay very easy and comfortable. Would recommend.

I was quickly offered stay options that best suited my needs and location preferences, and once I had decided, the follow up was quickly done by Vipul, including making some last minute arrangements to help.
A very good experience overall.

Josh was brilliant at helping introduce me to the flat and helping carry my bags! The Appartment is as advertised.

So bad it seems like a scam.
I submitted the online request to book a specific property. I then started receiving multiple automatic emails from my "travel expert" suggesting more and more properties that had nothing to do with what I requested. I emailed asking for the availability of the original one and just kept receiving unrelated automatic emails until I just gave up and unsubscribed.
An example of very bad use of AI.

The apartment is spacious and well equipped, and very centrally located. There isn't an onsite concierge and although there were a few minor issues (slow wifi, leaky cookerhood), the team was really quick to respond and help troubleshoot and resolve the issues. Josh in particular was always so warm and helpful, making the entire stay smooth and lovely. The housekeeping team that comes every week varies in standard, but the team that came last week did a really thorough and good job. Overall has been a great stay and would recommend!

Josh was extremely helpful, always communicative and ensured that our stay was smooth and without issue.

He arrived on time to check us in and made sure that we had all the requested amenities. Throughout our stay he kept in touch to make sure we had everything we needed.

Thank you Josh!

I had a great experience being welcomed by Leah. She explained everything thoroughly and gave a very nice walkthrough of the apartment.

Okay and comfortable safe and secure

We had a terrible experience with My Square and would strongly advise others to avoid them.

We originally booked a property online, but just three days before our move-in date, we were told the flat was no longer available. Instead, they offered us an alternative at extremely short notice. With flights already booked, we had no real option but to accept, despite the replacement property being significantly smaller and not what we had agreed to.

Unfortunately, things only got worse after moving in. The mattress was in very poor condition, with springs digging into my dad’s back, especially concerning as he had recently undergone surgery. We raised this issue multiple times, but it took three weeks for it to be resolved. In the meantime, we had to purchase a new mattress ourselves just to make the situation livable.

We were later offered compensation in the form of a free transfer when we leave, which was communicated to us by Moshin during a phone call. However, this was never confirmed in writing. When I followed up, he denied any knowledge of the offer, which was extremely disappointing and felt dishonest.

Overall, the experience was frustrating and disappointing from start to finish. I would not recommend My Square based on the lack of reliability, poor communication, and poor customer care we encountered.

Our stay went very well!

The Square team was very responsive. Even though they had to change our apartment at the last minute and the new apartment was much smaller than the one we booked, the communication was excellent!

A special thank you to Mohsin Khan for his availability throughout our stay! The apartment is right in the city center, Camden Town, close to restaurants and activity centers. The building is secure.

I highly recommend it!

This is my first time in London. I have the stay at Altitude point and Leah helped me with the appartment.
She is really helpful and i didn’t face any trouble with my stay.

Mahbouba was welcoming and attentive, helped me with everything I need that make my arrival smooth and comfortable.
Thank you ❤️

I had a great experience being welcomed by Leah, she explained everything clearly and she has been very helpful.

well positioned in a vibrant area , with great accommodation

Apartment is Lovely! My experience so far has been comfortable and in a great location- Stratford.
Mahbuba has been very kind, patient and helpful. I had some difficulty with WiFi nd although it hasn't been solved, she has been very reassuring and supportive. I do not speak much English, but she took her time to help me and communicated with me through Hindi which made things much easier for me.
She has been very supportive and professional, and I've really appreciated her help so far.