The AA Smart Care Bewertungen 

After agreed price an extra £100 was added for brakepads. Took 3 visits as parts not ordered. Avoid.

Left a bad review yesterday as paid for pre- purchase vehicle check on the 21st it is now the 24th and they still haven’t even got in touch with the seller to arrange the check, my review yesterday - The worst customer service I’ve ever had, I purchased a pre purchase vehicle check for £270. first of all they didn’t have the other sellers information, the system had deleted it , instead of getting in contact with me to update the system they waited for me to get in touch with them to rectify it even though the issue was on there end. They then told me it was passed to the a.c.e team and transferred me, I spoke to the supervisor Emma, she had no information atall about the vehicle as it wasn’t on there system and didn’t know why they put me through to them, I then got transferred back to aa , they were very apologetic and said someone will ring the seller who I’m buying the vehicle off within the hour, which I was happy with as I didn’t want the seller thing I was messing him about! 4 hours later I had to ring aa back to see what was going on as no one had got in contact with him .I rang aa back and she said she doesn’t know why the previous agent had told me they will ring with in the hour, she said I’m in a queue with everyone else and basically tough, she kept saying the policy is 2-4 days as her get out clause, which I completely get but 2-4 days is ment to be for it to be organised with the seller and checked the whole thing. I’m on day 3 now and the aa haven’t even got in touch with the seller of the vehicle! absolute nightmare only bothered about getting the £270, non existent customer service, another thing to point out is that I said to the advisor that I had a check done a few years ago and the full thing was done in 1-2 days with no complications, her response was that ‘they were a smaller company a few years ago’ which I thought was funny! Always remember the bigger companies get the bigger the prices go but the less they value there customers, anyone looking to pay for a pre purchase vehicle check I honestly would advise you to look at other companies! they replied to my review to say sorry but no to try and help resolve the issue. They STILL haven’t contacted the seller of the van, been passed around every department, been promised that they are contacting seller in the next hour? been promised this for 2 days still nothing, absolute joke, horrible customer service!!

The lad who came to do my breaks was great, told me there was an issue with my wheels and helped me check the rest. Really went out of his way to explain to me and help me.

Streamlined process from start to finish.

Very convenient, good communication and a job well done

Had the AA out for a quick repair to my car. No issues at all. Friendly mechanic. Would recommend. Cheapest pice I could fine.

Booked AA mobile mechanic who attended and completed service (2622849)05/05/2026 - however, he also stated same vehicle would need brake disc and pads.

Booked job (2642765) and AA mechanic arrived 02/07/2026 who stated first mechanic was wrong, vehicle did not need brake discs (pads changed) and I would get a refund.

Heard nothing, 5 phone calls and three weeks later, AA have admitted nothing been done to process refund. Will now have to wait another 28 working days for refund.

Asked to speak with a manager but noone available. When asked about raising a complaint, was told to send an email - dont bother with the AA, they couldn't care less, poor customer service

Only used the mobile service as service and MOT could be competed at the same time. Turns out the mobile mechanic service can’t do MOT and only service. If I knew this I would not have booked. Disappointing and no real resolution offered except we can rebook you in a garage for both another day. Terrible website that is misleading.

Turned up on time did the job I paid for a left not sure what else to write really

Very convenient. Guys were great. Didn’t take long. I was really pleased but I won’t be using again as they found a fault but couldn’t fix it so now I still have to take my car into a garage this is a shame as they were so good but the whole thing is a bit useless if they can’t fix a small problem too.

Absolutely fantastic, from the easy booking process to the service I was given. Definitely be using again and i wish I'd used them before

Booking was really easy.The Garage staff were very polite and professional.
All done on time.

Brilliant service was quick and easy to sort with easy payment plan

Good and easy to book plus garage was friendly and very professional

I drop my car when I collect came home i saw the left panel on top of the door was hit i was so disappointed i just buy this car on Monday there is a big dent and scratch on it can you please give me your number so i can contact you and explain thats not what i was expecting i book mot on AA sight and get this treatment kind regards

Garage picked at random, but as it was AA Approved, I was reassured. It was Easy to drop my car off. Received a call as promised with any issues, which were rasily resolved. Friendly and efficient service.

The whole process was seamless and the mechanic was very pleasant and the work done quickly and efficiently

Great service just what we wanted cars done for a good price loads of follow-up paperwork via email service done till next year

Tiny let down we was told we'll get a phone call before the engineer arrived at our location we never received that phone call so we popped to the shops the engineer did my waiting as we was only 10 minutes away could've been a lot worse

Great service throughout. Chris kept me updated with what time to expect him and when he was on his way. Professional and respectful. Adviced what would need doing on my next service. I would highly recommend on using mobile mechanics.

Great customer service ,told me time would take to fit car part and called me earlier than expected to say my car was ready,the staff were really friendly and professional.