After over two weeks and 10 working days, I still have not received my order. The tracking app is not clear and still does not advise a delivery date. Very disappointing. I was planning on buying th... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Beautiful rug, so soft, cleans well. Wrong colour for living room with dogs however that's my fault 🤦♀️ it's being moved upstairs to bedroom and have ordered another in a darker colour for living ro... Mehr ansehen
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First time I've purchased from this store and I was surprised just how fast it was delivered, I had previously purchased a rug from Dunelm and was rather dissatisfied with it so returned it and took a... Mehr ansehen
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Amazing quality, aesthetic and delivery. Rug unrolled without crinkles. Looks beautiful outside. Soft under bare feet and withstands cat claws pawing at it. Love that the edges are toughened and that... Mehr ansehen
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Unternehmensdetails
Über The Rugs
Vom Unternehmen geschrieben
At The Rugs, we believe a rug does more than cover a floor; it sets the tone, defines the space, and brings your home to life.
Our curated collection features everything from timeless living room rugs to stylish and washable rugs perfect for everyday life. Create flow with elegant runners, add warmth to your kitchen with thoughtfully designed kitchen rugs, or bring character to your patio with our weather-resistant outdoor rugs.
Whether you're seeking subtle minimalism or bold statements, you'll find a rug that reflects your style, and fits every room, effortlessly.
Our Service
Vom Unternehmen geschrieben
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Kontaktinformationen
7 Premus, HP19 8AP, Aylesbury, Vereinigtes Königreich
- info@the-rugs.com
- the-rugs.com
Up to 55% off.
4,4
Hervorragend
952 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von The Rugs
Thank you so much! ✨ We are delighted to hear that you find your new rug lovely and nice. It’s wonderful to know it’s a good fit for your home. Enjoy! ❤️
Antwort von The Rugs
Thank you so much! ✨ We are thrilled to hear that you are pleased with the quality of our rug. We strive to offer only the best to our customers, and your satisfaction is our top priority. Enjoy your purchase! 😊
Happy bunny.
So easy to order, delivered very quickly.
Nice quality excellent price. Thank you.
2. März 2026
Antwort von The Rugs
Thank you so much for your great feedback! ✨ We are delighted to hear that you are happy with the value and that the rug flattened out quickly for you.
As you mentioned, a little time is usually all it takes for the packaging creases to disappear, leaving a perfect look! We truly appreciate your support and look forward to your future purchases. Enjoy! 😊❤️
Great rug good value
Great rug good value , flattens out pretty quickly from initial packaging creases ..
Would purchase again
23. Februar 2026
Antwort von The Rugs
Thank you so much for your feedback! ✨ We are delighted to hear that you're happy with the value and that the rug flattened out quickly for you.
As you noted, a little time is usually all it takes for the initial packaging creases to disappear, leaving a perfect look! We truly appreciate your support and look forward to your future purchases. Enjoy! 😊❤️
Antwort von The Rugs
Thank you so much for your lovely review! ✨ We are delighted to hear that your rugs arrived in perfect condition and that you are so happy with them.
Knowing our products bring joy to our customers' homes is the best part of our job. Enjoy your beautiful new rugs! 😊🙌
From ordering to delivery was great..
From ordering to delivery was great..
And the rug was true to the description on the website..
Will definitely be ordering more rugs in the future.
23. Februar 2026
Antwort von The Rugs
Thank you so much for your wonderful feedback! ✨ We are thrilled that you had a seamless experience from ordering to delivery.
Maintaining transparency and ensuring our rugs are true to description is our top priority, so it’s great to see that reflected in your purchase. We can’t wait to serve you again in the future! Thank you for choosing us. 😊❤️
Not worthy
Really sorry but this rug is so thin and after time the bumps have not come out. I would have expected so much better
27. Februar 2026
Antwort von The Rugs
Hi,
We are truly sorry to hear that you are not satisfied with your purchase.
As mentioned in the product description, this rug is designed with a specific thickness to be lightweight and easy to maintain.
Regarding the bumps, they usually settle shortly after unpacking, and we’d like to help you with this.
We have just sent you an email to request some photos and find a solution for you. We value your satisfaction!
Kind Regards,
THE RUGS
The Rug
The Rug is first class, regrettably your UK parcel delivery service let things down a bit
25. Februar 2026
Antwort von The Rugs
Thank you so much for your feedback! ✨ We are absolutely delighted to hear that you find your new rug to be 'first class'—knowing our quality meets your expectations is our greatest motivation.
We are, however, truly sorry that the delivery service didn't quite match the high standards we strive for. Please be assured that we take your experience seriously and will be sharing this with our courier partners to ensure we improve. We truly appreciate your patience and hope your premium new rug brings a wonderful feel to your home! 🌟
Antwort von The Rugs
Thank you so much for your lovely feedback! We are delighted to hear that the rug’s color met your expectations and that you're finding it to be durable and hard-wearing. We take great pride in our natural collections, and it’s wonderful to know it fits your needs perfectly. Enjoy your new rug! ✨
Longer delivery time on my order than I…
Longer delivery time on my order than I expected
24. Februar 2026
Antwort von The Rugs
Hi Lynn,
We sincerely apologize for the delay and understand that waiting longer than expected can be frustrating.
We always strive for the quickest delivery possible, but occasionally, logistics can take a bit more time.
We appreciate your patience and are glad the order has now reached you. Thank you for your feedback! 🙏
Kind Regards,
THE RUGS
Antwort von The Rugs
Thank you so much for your kind feedback! We are delighted to hear that you are pleased with both our service and the quality of your new rug. Providing a smooth delivery experience is just as important to us as the product itself. We hope you enjoy it for a long time! ✨
Very happy
Very quick delivery. Very nice rug, just what I was looking for. The quality is very good, nice and thick and well made, I think it will last well. Very easy to flatten out, it holds its shape perfectly.
19. Februar 2026
Antwort von The Rugs
Thank you so much for your wonderful review! We are delighted to hear that the rug is exactly what you were looking for. It's great to know that you're pleased with the thickness and quality, and we're especially glad it was easy to flatten out and holds its shape perfectly. We take great pride in our craftsmanship, and your feedback truly means a lot to us. Enjoy your new rug! ✨
Large Choice of Rugs - Great Service
The website was very good with lots of choices. Found my rugs ordering was easy. Received notification for delivery which came on time. They are now fitted in my rooms and I’m very very pleased. Would totally recommend The Rugs and would order again
23. Februar 2026
Antwort von The Rugs
Thank you so much for your wonderful recommendation! 🌟 We are delighted to hear that you enjoyed the variety on our website and found the ordering and delivery process so smooth. It’s the best feeling to know the rugs are now perfectly fitted in your rooms and that you're so pleased with the result. We look forward to serving you again in the future! ✨
Great value rugs
Great value rugs - very pleased with my two matching Montana rugs. Was a bit sceptical as they were so reasonably priced but was very pleasantly surprised. Were delivered in 5 days.
Would reorder from this company.
23. Februar 2026
Antwort von The Rugs
Thank you so much for your wonderful feedback! We are thrilled to hear that you are so pleased with your two matching Montana rugs. 🌟 We take great pride in offering premium quality at accessible prices, and it’s a pleasure to know we’ve hit the mark for you. We look forward to your next order! ✨
I’m very pleased with my purchase and…
I’m very pleased with my purchase and the delivery was quick!
23. Februar 2026
Antwort von The Rugs
Thank you so much for your kind words! We are thrilled to hear that you are pleased with your purchase and that our delivery service met your expectations 😊Your satisfaction is our top priority, and we hope you enjoy your new rug for a long time. ✨
Antwort von The Rugs
Thank you so much for your kind words! ✨ We truly appreciate your support and are thrilled to know you are happy with our products. It was a pleasure serving you, and we hope to see you again soon! 😊
Antwort von The Rugs
Thank you so much for your feedback! We are delighted to hear that you are pleased with the quality of our product. 🌟 We take great pride in maintaining high standards for our collection, and your satisfaction is our greatest reward. Enjoy your new rug! ✨
Second purchase - very happy
Second purchase and very happy with my new rug.
Fits perfectly, and after it had flattened out, it is soft and feels good under your feet.
23. Februar 2026
Antwort von The Rugs
Thank you so much for choosing us for your second purchase! 🌟 We are delighted to hear that you are just as happy with your new rug. It’s wonderful to know it fits perfectly and that you’re enjoying the soft feel underfoot now that it has flattened out. Your continued trust in our quality means a lot to us. Enjoy your cozy new space! ✨
I am very pleased with the quality and…
I am very pleased with the quality and price, and special thanks for the fast delivery.
19. Februar 2026
Antwort von The Rugs
Thank you so much for your wonderful feedback! 😊 We are delighted to hear that you are pleased with both the quality and value of your purchase. Providing high standards at competitive prices is very important to us, and we’re thrilled our fast delivery met your expectations. Enjoy your new rug! ✨
Antwort von The Rugs
Thank you so much! 🌟 We’re thrilled that you found the ordering process easy and are happy with the value of your purchase. Making quality rugs accessible and the experience seamless is our goal. Enjoy your new rug! ✨
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