After over two weeks and 10 working days, I still have not received my order. The tracking app is not clear and still does not advise a delivery date. Very disappointing. I was planning on buying th... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Beautiful rug, so soft, cleans well. Wrong colour for living room with dogs however that's my fault 🤦♀️ it's being moved upstairs to bedroom and have ordered another in a darker colour for living ro... Mehr ansehen
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First time I've purchased from this store and I was surprised just how fast it was delivered, I had previously purchased a rug from Dunelm and was rather dissatisfied with it so returned it and took a... Mehr ansehen
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Amazing quality, aesthetic and delivery. Rug unrolled without crinkles. Looks beautiful outside. Soft under bare feet and withstands cat claws pawing at it. Love that the edges are toughened and that... Mehr ansehen
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Unternehmensdetails
Über The Rugs
Vom Unternehmen geschrieben
At The Rugs, we believe a rug does more than cover a floor; it sets the tone, defines the space, and brings your home to life.
Our curated collection features everything from timeless living room rugs to stylish and washable rugs perfect for everyday life. Create flow with elegant runners, add warmth to your kitchen with thoughtfully designed kitchen rugs, or bring character to your patio with our weather-resistant outdoor rugs.
Whether you're seeking subtle minimalism or bold statements, you'll find a rug that reflects your style, and fits every room, effortlessly.
Our Service
Vom Unternehmen geschrieben
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Kontaktinformationen
7 Premus, HP19 8AP, Aylesbury, Vereinigtes Königreich
- info@the-rugs.com
- the-rugs.com
Up to 55% off.
4,4
Hervorragend
952 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von The Rugs
Thank you so much for the incredible feedback! ✨ We are honored to be called the best company by our customers.
We are thrilled that you are happy with the super product and our fast service. Delivering excellence in both quality and speed is always our goal. We truly appreciate your support and your kind words! 🙌 🌟
Great for a budget price rug
Great for a budget price rug. Exactly as described online, fast delivery and great colour.
9. März 2026
Antwort von The Rugs
Thank you so much for your fantastic feedback! ✨ We are thrilled that your rug is exactly as described and that you love the great colour.
Providing high-quality options at a budget-friendly price with fast delivery is what we strive for. We are so glad it met your expectations! Thank you for choosing us! ❤️
Good quality rugs at a great price
Good quality rugs at a great price. Delivery was very quick as well.
9. März 2026
Antwort von The Rugs
Thank you so much for your fantastic feedback! ✨ We are thrilled to hear that you are happy with the quality of our rugs and that our great pricing and quick delivery met your expectations.
Providing high-quality options at an accessible value is exactly what we strive for. We truly appreciate your support and for choosing our brand! 🙌
Antwort von The Rugs
Thank you so much for your wonderful feedback! ✨ We are thrilled to hear that your rug arrived promptly and that you find it gorgeous.
We take great care in ensuring our products are securely wrapped for a safe journey to your home. We are so glad it met your expectations! Thank you for choosing us! ❤️
Quick delivery and a great price
Quick delivery and a great price. The rug is well made and durable.
4. März 2026
Antwort von The Rugs
Thank you so much for your fantastic feedback! ✨ We are thrilled to hear that you are happy with the quality and durability of your new rug.
We take great pride in offering well-made products at a great price, and we're glad our quick delivery met your expectations. We truly appreciate your support and for choosing us! 🙌
Antwort von The Rugs
Thank you so much for your kind words! ✨ We are thrilled to hear that you are very happy with your purchase and that you find the quality lovely.
Providing products that bring satisfaction to our customers' homes is our top priority. Thank you for choosing us and for your wonderful feedback! 😊
Antwort von The Rugs
Thank you so much for your fantastic review! ✨ We are thrilled that you find your new rug fabulous and that you're happy with the great quality.
Providing stylish options with quick delivery is what we strive for, and we're so glad we met your expectations. We truly appreciate your support and for choosing us! ❤️
Antwort von The Rugs
We can’t wait to have you back! ✨ It’s so rewarding to hear that you are very pleased with both our service and the rug’s quality.
Knowing you’re already planning your next order is the best compliment we could ask for. We’ll be ready to provide the same great experience when you return. Thank you for choosing us! 🌟
Excellent quality and price
Excellent quality and price. Fab delivery, too. Glad I found this site ☺️
2. März 2026
Antwort von The Rugs
Thank you so much for the lovely feedback! ✨ We are thrilled that you’re impressed with our excellent quality and price.
It’s also great to hear that you had a fab delivery experience. Knowing that you're glad you found us truly made our day! Thank you for choosing us for your home decor! 😊❤️
No matter what I tried the edges would…
No matter what I tried the edges would not lay flat they where 1.5 inches curled up ,my grandson who is 3 was tripping all the time , super gluing would of been the only option, no tape or rug stickers worked at more expense to me
6. März 2026
Antwort von The Rugs
Hello Mr Fowler,
We are very sorry to hear that you are unhappy with your purchase.
Safety and quality are our top priorities, and we take your feedback seriously.
We have reached out to you directly via private message to understand the issue better and resolve this for you immediately.
Thank you for bringing this to our attention.
Kind Regards,
THE RUGS
Antwort von The Rugs
Thank you so much! ✨ We are thrilled that you find the rug to be a nice product and that it arrived well wrapped and in good time. Ensuring our items are protected and delivered promptly is a top priority for us. We truly appreciate your support! ❤️
Perfect rugThe rug i ordered is perfect for what i…
The rug i ordered is perfect for what i needed i love the quality and is exactly what i was hoping for
6. März 2026
Antwort von The Rugs
Thank you so much for your kind words! ✨ We are thrilled to hear that the rug is perfect for your needs and meets the high quality you were looking for.
Knowing that our products are exactly what our customers hoped for is the best feedback we could receive. We truly appreciate your support and trust in our brand! 😊
So happy with my montana rug
So happy with my montana rug, delivery fast, customer service 10/10 I ordered the 290cm by 300cm and its the perfect fit. Will definitely order from the rugs company again and would be happy to recommend them too.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Rugs
Thank you so much for such a wonderful review! ✨ We are thrilled to hear that your Montana rug is the perfect fit and that our customer service earned a 10/10 from you.
Getting your 290cm x 300cm rug delivered fast and ensuring you're happy every step of the way is exactly what we strive for. We truly appreciate your recommendation and look forward to your next order! 🌟
Rug was delivered promptly
6. März 2026
Antwort von The Rugs
Thank you so much! ✨ We are thrilled to hear that your rug arrived promptly. Getting our products to our customers as quickly as possible is a top priority for us. We truly appreciate your feedback!❤️
New Rug
Rug is perfect just what we wanted, very easy to order and had no problems with delivery
5. März 2026
Antwort von The Rugs
Thank you so much! ✨ We are thrilled to hear that the rug is perfect and exactly what you were looking for.
It’s great to know that you found the ordering process easy and that the delivery was smooth. We strive to make every step of your journey with us as seamless as possible. We truly appreciate your support! ❤️
Not next day delivery
I bought the rug because Obviously I loved it. But next day delivery was promised and the main reason I bought it. It arrived 3 days later
However, I received a reply from The Rugs offering me 10% discount on my next purchase due to the late delivery.
5. März 2026
Antwort von The Rugs
Hi Beverley,
We are so pleased to hear that you loved the rug! ✨ However, we sincerely apologize that our Next Day Delivery service did not meet the promised timeline in this instance.
We take our delivery commitments very seriously and are currently investigating this delay with our courier to ensure it doesn't happen again.
We have reached out to you directly via private message to make this right and ensure you are 100% satisfied with your experience.
Thank you for your patience and for your kind words about the product itself! 🌟
Kind Regards,
THE RUGS
Antwort von The Rugs
Thank you so much! ✨ We are thrilled that you found exactly what you were looking for in our collection. It’s also great to hear that you're happy with the prompt delivery. We take pride in getting our products to your doorstep as quickly as possible. Thank you for choosing us for your home decor! ❤️😊
I am truly impressed by the quality ....
I am truly impresed by the quality of the rug we purchased, great value for money, delivered true to indicated timescale.
3. März 2026
Antwort von The Rugs
Thank you so much for your wonderful feedback! ✨ We are truly impressed by your kind words.
Knowing that you are happy with the quality, value, and delivery speed is exactly what we strive for. It’s our goal to provide a seamless experience from the moment you click 'order' until the rug is in your home. Enjoy your beautiful new purchase! 🌟
Antwort von The Rugs
Hi Mark,
We are truly sorry to hear about the ongoing frustration you've experienced with the delivery process. Providing a smooth experience is very important to us, and it’s disappointing to see that the courier service fell short of these standards.
We can confirm that a full refund was processed for your order with us as soon as the initial delivery issues were reported. Regarding the more recent delivery you mentioned, as our team noted in our last email, we couldn't locate a new order in our system under your details, which suggests it may have been placed through a different platform.
We have taken your feedback regarding the driver very seriously and have lodged a formal complaint with the courier management. We appreciate your patience while we resolve the financial side of your order.
Kind Regards,
THE RUGS
First class service
2. März 2026
Antwort von The Rugs
Thank you so much! ✨ We are incredibly proud to provide a first-class service to our customers. Knowing that you are satisfied with your experience from start to finish means a lot to us. We look forward to serving you again soon! 🌟
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