After over two weeks and 10 working days, I still have not received my order. The tracking app is not clear and still does not advise a delivery date. Very disappointing. I was planning on buying th... Mehr ansehen
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Das sagen Bewerter
Beautiful rug, so soft, cleans well. Wrong colour for living room with dogs however that's my fault 🤦♀️ it's being moved upstairs to bedroom and have ordered another in a darker colour for living ro... Mehr ansehen
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First time I've purchased from this store and I was surprised just how fast it was delivered, I had previously purchased a rug from Dunelm and was rather dissatisfied with it so returned it and took a... Mehr ansehen
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Amazing quality, aesthetic and delivery. Rug unrolled without crinkles. Looks beautiful outside. Soft under bare feet and withstands cat claws pawing at it. Love that the edges are toughened and that... Mehr ansehen
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Unternehmensdetails
Über The Rugs
Vom Unternehmen geschrieben
At The Rugs, we believe a rug does more than cover a floor; it sets the tone, defines the space, and brings your home to life.
Our curated collection features everything from timeless living room rugs to stylish and washable rugs perfect for everyday life. Create flow with elegant runners, add warmth to your kitchen with thoughtfully designed kitchen rugs, or bring character to your patio with our weather-resistant outdoor rugs.
Whether you're seeking subtle minimalism or bold statements, you'll find a rug that reflects your style, and fits every room, effortlessly.
Our Service
Vom Unternehmen geschrieben
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Kontaktinformationen
7 Premus, HP19 8AP, Aylesbury, Vereinigtes Königreich
- info@the-rugs.com
- the-rugs.com
Up to 55% off.
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952 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very happy with my purchase
Very happy with my purchase. Prompt delivery. Looks more expensive than what I paid. Would definitely buy from them again.
13. April 2026
Extra large Berber style rug at such a…
Extra large Berber style rug at such a fantastic price!
I emailed as needed the rug super quick and it was definitely delivered very quickly. Thank you!
13. April 2026
Excellent customer service
Rug was as described/pictured on website, very pleased with the appearance & quality. Customer service was excellent - the underlay initially delivered was the incorrect size, but this was quickly rectified. I would buy rugs from this company again.
16. April 2026
Antwort von The Rugs
Thank you so much for your thoughtful and detailed review. ✨
We are delighted to hear that you are pleased with the appearance and quality of your rug. While we always strive for perfection, we are glad we could rectify the underlay sizing for you so quickly. Our customer service team takes great pride in ensuring our clients are supported every step of the way.
Knowing that you would shop with us again is the greatest compliment we could receive. Thank you for your patience and for choosing us! 😊🌟
Antwort von The Rugs
Thank you so much for your feedback! ✨
We are delighted to hear that you are pleased with your lovely new rug and that our delivery service met your expectations. We know how exciting it is to receive a new piece for your home, so we make it a priority to get our orders to our customers as swiftly as possible.
Thank you for choosing us, and we hope you enjoy your beautiful new addition! 😊🌟
Excellent choices of quality rugs/mats!
Easy to browse online, great selection! Quick order service, and also a quick easy delivery too. Rug arrived in perfect condition and is good quality so excellent value! Will use again and recommend.
16. April 2026
Antwort von The Rugs
Thank you so much for your wonderful review! ✨
We are thrilled to hear that you had such a seamless experience, from browsing our collection to the final delivery. It is our goal to make finding the perfect rug as easy and enjoyable as possible, and we are so glad you are pleased with the quality and value of your new piece.
Thank you for your kind recommendation and for choosing us. We truly look forward to welcoming you back to our store in the future! 😊🌟
Beautiful rug
Beautiful rug, so soft, cleans well. Wrong colour for living room with dogs however that's my fault 🤦♀️ it's being moved upstairs to bedroom and have ordered another in a darker colour for living room.
16. April 2026
Antwort von The Rugs
Thank you so much for your wonderful review! ✨
We are so glad to hear that you love the softness and quality of your new rug. It’s lovely to know it has found a new home in your bedroom, and we are honored that you chose another one of our designs for your living room!
We completely understand the need for a 'dog-friendly' palette, and we can't wait for you to receive your darker rug. Thank you for your continued support of our store! 😊🌟
Excellent rug and service
The rug I chose is excellent quality for the size and price and I honestly can't believe that it's not real jute! It even smells like it. Very happy with my purchase and the service I received. It was promptly dispatched too.
10. April 2026
Antwort von The Rugs
Thank you so much for your wonderful feedback! ✨
We are thrilled to hear that you are so impressed with the quality and authentic look of your new rug. We take great pride in sourcing pieces that offer that beautiful, natural aesthetic while maintaining incredible value.
It is also fantastic to know that our service and prompt delivery met your expectations. Thank you for choosing our store, and we hope your new rug brings a touch of natural elegance to your home for many years to come! 😊🌟
The rug arrived quickly
The rug arrived quickly, safely and is of a lovely quality. The price was reasonable too.
14. April 2026
Antwort von The Rugs
Thank you so much for your lovely review! ✨
We are delighted to hear that your rug arrived safely and that you are pleased with its quality. We strive to ensure that every piece from our collection reaches its new home quickly and in perfect condition.
It is wonderful to know you found the value to be just right. Thank you for choosing our store to help enhance your space! 😊🌟
My rug was delivered 1 day after it was…
My rug was delivered 1 day after it was supposed to be but it was worth the wait it’s a beautiful rug and looks fabulous in my room and very good quality
15. April 2026
Antwort von The Rugs
Thank you so much for your lovely review! ✨
We are so glad to hear that the rug looks fabulous in your room and that the quality met your expectations. While we always aim for perfectly timed deliveries, we appreciate your patience with the slight delay and are thrilled to know it was worth the wait!
Your satisfaction is our priority, and we’re delighted that this piece has added such beauty to your home. Thank you for choosing our store! 😊🌟
The rugs are fabulous great value and…
The rugs are fabulous great value and excellent service ! i going to buy more to take to Menroca for my villa !
15. April 2026
Antwort von The Rugs
Thank you so much for your glowing review! ✨
We are absolutely thrilled to hear that you love your new rugs and had such a positive experience with our service. It is the highest compliment to know that our designs will be making their way to your villa in Menorca—we can only imagine how beautiful they will look in such a stunning setting!
We look forward to helping you select your next pieces for your collection. Thank you for choosing our store to be a part of your home, both here and abroad! 😊🌟
The rug was perfect
The rug was perfect, excellent quality and an excellent price, would highly recommend
14. April 2026
Antwort von The Rugs
Thank you so much for your wonderful feedback! ✨
We are delighted to hear that your rug was perfect in every way. Our goal is to provide exceptional quality that offers true value to our customers, so your recommendation means the world to us.
Thank you for choosing our store and for sharing your experience. We hope you enjoy your new piece for many years to come! 😊🌟
A lovely rug quality is fab so comfy as…
A lovely rug quality is fab so comfy as my teenage daughter has said as she likes to just lie on floor
14. April 2026
Antwort von The Rugs
Thank you so much for this lovely feedback. ✨
We are delighted to hear that the rug has become such a comfortable addition to your home—it is the ultimate compliment to know your daughter enjoys relaxing on it so much! ⭐
It was a pleasure serving you, and we hope the quality and comfort continue to bring joy to your family for years to come. 😊🌟
I have furnished 4 bedrooms and my…
I have furnished 4 bedrooms and my sitting room from The rugs. Very affordable and great quality
13. April 2026
Antwort von The Rugs
Thank you so much for your continued loyalty and for choosing us to furnish five rooms in your home. ✨
We are honored to be a part of your interior design journey. Providing high-quality, elegant rugs at an affordable price is exactly what we strive for, and knowing you are pleased with the results in your bedrooms and sitting room is wonderful to hear.
Thank you for your trust and support. We look forward to serving you again in the future! 😊🌟
Antwort von The Rugs
Thank you so much for your kind words. ✨
We are delighted to hear that you are pleased with your lovely rugs and that our team provided the high standard of service we strive for. Your satisfaction is our greatest priority.
Thank you for choosing us for your home, and we look forward to serving you again in the future! 😊🌟
Amazing quality
Amazing quality, aesthetic and delivery. Rug unrolled without crinkles. Looks beautiful outside. Soft under bare feet and withstands cat claws pawing at it. Love that the edges are toughened and that it can be jet washed if need be. But mostly that it looks and feels like real jute.
9. April 2026
Antwort von The Rugs
Thank you so much for this detailed and wonderful review. ✨
We are thrilled to hear that the rug is a perfect fit for your outdoor space! It is fantastic to know you are enjoying the natural jute aesthetic combined with the practical benefits of durability and easy maintenance.
Providing high-quality pieces that are both beautiful and functional is our goal, and we are so glad you are pleased with your purchase. Enjoy your lovely outdoor sanctuary! 😊🌟
First class company.
The website is easy to navigate. The quality of the product is first class. The ordering process is very straightforward also. Communication with the support team was very good and would recommend this company to anyone looking for a new rug
8. April 2026
Antwort von The Rugs
Thank you so much for your recommendation and for such a comprehensive review. ✨
We are delighted to hear that you found our website and ordering process seamless. Providing a 'first-class' experience from the first click to the final delivery is our top priority, and it is wonderful to know our support team met your expectations.
Thank you for choosing us for your new rug. We truly appreciate your support and look forward to welcoming you back again soon! 😊🌟
Antwort von The Rugs
Thank you so much for your positive feedback. ✨
We are delighted to hear that you are pleased with your new rug and that our delivery service met your expectations for speed. Providing quality products alongside efficient service is always our goal.
Thank you for choosing us for your home, and we hope you enjoy your purchase! 😊🌟
Great rug but much thinner than I was…
Great rug but much thinner than I was expecting
13. April 2026
Antwort von The Rugs
Thank you for your feedback. ✨
We are glad to hear that you like the rug! Regarding the thickness, we strive to provide all technical details, including the pile height, in the product description to help our customers choose the perfect fit for their needs.
Many of our rugs are designed with a sleek, lower profile for easier maintenance and versatility. We hope you enjoy the style and quality it brings to your room! 😊🌟
I was kept fully updated with delivery…
I was kept fully updated with delivery even when there was a delay by royal mail.
8. April 2026
Antwort von The Rugs
Thank you so much for your feedback. ✨
We believe that clear communication is essential, especially when external delays occur. We are very pleased to hear that our updates kept you informed and provided peace of mind throughout the delivery process.
Your patience during the Royal Mail delay was much appreciated, and we are glad your rug has arrived. Thank you for choosing us! 😊🌟
Beautiful rug
Beautiful rug - excellent quality. Makes our garden space so comforting and cozy.
13. April 2026
Antwort von The Rugs
Thank you so much for your kind words. ✨
We are thrilled to hear that the rug has helped create such a comforting and cozy atmosphere in your garden. Providing high-quality pieces that enhance your living spaces—both indoors and out—is exactly what we aim for.
We hope you enjoy many relaxing moments in your beautiful garden space. Thank you for choosing us! 😊🌟
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