After over two weeks and 10 working days, I still have not received my order. The tracking app is not clear and still does not advise a delivery date. Very disappointing. I was planning on buying th... Mehr ansehen
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Das sagen Bewerter
Beautiful rug, so soft, cleans well. Wrong colour for living room with dogs however that's my fault 🤦♀️ it's being moved upstairs to bedroom and have ordered another in a darker colour for living ro... Mehr ansehen
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First time I've purchased from this store and I was surprised just how fast it was delivered, I had previously purchased a rug from Dunelm and was rather dissatisfied with it so returned it and took a... Mehr ansehen
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Amazing quality, aesthetic and delivery. Rug unrolled without crinkles. Looks beautiful outside. Soft under bare feet and withstands cat claws pawing at it. Love that the edges are toughened and that... Mehr ansehen
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Unternehmensdetails
Über The Rugs
Vom Unternehmen geschrieben
At The Rugs, we believe a rug does more than cover a floor; it sets the tone, defines the space, and brings your home to life.
Our curated collection features everything from timeless living room rugs to stylish and washable rugs perfect for everyday life. Create flow with elegant runners, add warmth to your kitchen with thoughtfully designed kitchen rugs, or bring character to your patio with our weather-resistant outdoor rugs.
Whether you're seeking subtle minimalism or bold statements, you'll find a rug that reflects your style, and fits every room, effortlessly.
Our Service
Vom Unternehmen geschrieben
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Kontaktinformationen
7 Premus, HP19 8AP, Aylesbury, Vereinigtes Königreich
- info@the-rugs.com
- the-rugs.com
Up to 55% off.
4,4
Hervorragend
952 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Rug exactly as described packaged well…
Rug exactly as described packaged well and quick delivery. Very pleased with process.
16. März 2026
Antwort von The Rugs
Thank you for your feedback! We are pleased you had a great experience with your order.
Excellent quality with very fast…
Excellent quality with very fast delivery. Very impressed.
12. März 2026
Antwort von The Rugs
Thank you for your lovely review! We’re so pleased you’re happy with the quality and speedy delivery — it means a lot to us 😊
Very quick delivery
Very quick delivery. The rug I ordered didn't go with my decor like I thought it would. No fault of the rug. Return was easy and customer service was excellent when I said I wanted to return. I'll definitely use them again when I choose the right rug! Prices were great too.
16. März 2026
Antwort von The Rugs
Thank you for your feedback! We’re pleased you had a positive experience with our service and returns process, and we look forward to assisting you again in the future.😊
Delivery was quick
Delivery was quick. Quality of rug good and price was very reasonable. I’d definitely order from here again
16. März 2026
Antwort von The Rugs
Thank you for your lovely review! We are so pleased you had a great experience from delivery to quality and value. We would be more than happy to serve you again 😊
Antwort von The Rugs
Thank you so much for your kind review! ✨ We’re so happy to hear that you’re pleased with the quality and that our delivery met your expectations.
Enjoy your new rug, and we hope to serve you again soon! 😊
Amazing
Fast delivery, was lovely and surprised with the quality, brilliant definitely looking to order again from this company.
16. März 2026
Antwort von The Rugs
Thank you so much for your glowing review! 🌟 We are absolutely thrilled to hear that you were pleasantly surprised by the quality and happy with our fast delivery.
There is no better compliment than hearing you'll be back for more! We can’t wait to help you find your next favorite piece. Enjoy your lovely new rug! 😊💖
Great price and good quality delivered…
Great price and good quality delivered on time with good support. Would highly recommend this company.
16. März 2026
Antwort von The Rugs
Thank you so much for your wonderful and highly recommended review! ✨ We’re absolutely thrilled to hear that you’re happy with the price, quality, and our support team's assistance.
Knowing that we delivered on time and met all your expectations makes our day! ❤️ Enjoy your beautiful new rug, and we look forward to welcoming you back soon! 😊
The rug I ordered was delivered very…
The rug I ordered was delivered very quickly and I was able to track it throughout. A question I put to the customer service team was answered once again very quickly, and the rug itself was just like the picture. Would highly recommend this company. A easy,seamless,and enjoyable experience.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Rugs
Thank you so much for your wonderful and detailed feedback! ✨ We are thrilled to hear that you had such a seamless and enjoyable experience with us.
It’s great to know that our tracking system, quick customer service, and the quality of the rug all met your expectations. ❤️There’s nothing we love more than making sure our customers feel supported and happy with their purchase!
Thank you for the high recommendation, and we look forward to seeing you again soon! 😊
Antwort von The Rugs
Thank you so much for the feedback! ✨ We’re thrilled to hear you’re happy with both the quality and the price—that’s exactly the balance we love to provide.
Enjoy your new rug and we hope to see you again soon! 😊
Great indoor/ outdoor rug
Needed a floor covering in a small extension off my kitchen that is the pathway for my often wet, muddy and sometimes caked in grass dog. I got a plastic rug often used as an outside rug, which fits well stays in place with Velcro and really does the job as I can easily move it outside to shake or wash. Very happy indeed.
9. März 2026
Antwort von The Rugs
Thank you so much for such a detailed and practical review! ✨ We’re thrilled to hear that our rug is holding up so well against the 'wet and muddy' adventures of your furry friend. 🐕🐾
It sounds like you found the perfect, easy-to-clean solution for your space! We’re so glad we could help make life a little easier for you and your dog. Enjoy your clean floors and your lovely new rug! 😊
Antwort von The Rugs
Thank you so much for the feedback! ✨ We’re thrilled to hear that you’re happy with the fast delivery and that the rug is a perfect match for the photos.
What you see is what you get, and we’re so glad it looks great in your space! Enjoy your new rug, and we hope to see you again soon! 😊
Great quality and service
Ordered a rug for front room and must say fantastic quality and very thick and snug feel. Ordered a 2nd for the hallway slightly smaller 😀 very happy with delivery and service will be number 1 company for rugs
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Rugs
Thank you so much for your incredible feedback! ✨
We are absolutely delighted to hear that you love the fantastic quality and snug feel of your new rug. It’s the best compliment we could receive to know that you’ve already ordered a second one for your hallway!
We’re honored to be your number 1 choice for rugs, and we’ll make sure your second order reaches you with the same excellent service. Thank you for your trust and support! ❤️
A good quality rug at a fair price
11. März 2026
Antwort von The Rugs
Thank you so much for your feedback! 😊
We are delighted to hear that you find our rug to be of good quality at a fair price. Our goal has always been to offer stylish, high-quality products that provide great value for our customers.
Thank you for choosing us and for your wonderful support! 🙌
I ordered 1 rug and when it arrived I…
I ordered 1 rug and when it arrived I realised I had put in the wrong size, however it was needed. I then ordered the larger rug, which arrived within a week and am very happy with the size and colour (although slightly different from the first). Prices are very reasonable and would purchase again from you.
10. März 2026
Antwort von The Rugs
Thank you so much for your wonderful and honest feedback! ✨
We are so glad that we could get the larger rug to you quickly and that you are very happy with the size and color. Even though there can sometimes be slight variations between batches, we’re thrilled they both work well for your needs!
Knowing that our prices and service have made you a repeat customer means the world to us. Thank you for your trust, and we look forward to your next visit! ❤️
Rug was ok but the delivery was dreadful !
Rug was ok but I think the delivery company you choose to delivery the rugs needs to improve their service.
We arranged for the delivery for a Thursday and given a time slot, delivery never happen, their website stated attempted delivery, but no one was in and a card left. Both was untrue as as we was in all day and we have a ring door bell showing no one came. We again arranged for a re delivery on the Monday and the same thing happen again. There is NO phone number supplied to make contact with the driver, we supplied a phone number and no one called us ! My husband left a strong worded complaint on the delivery companies website and only a response after the delivery happened on the 3rd attempt. In total we had to wait in 3 days for this delivery owing to incompetence and blatant lying by the delivery company.
Courier was delivery Ex
11. März 2026
Antwort von The Rugs
Dear Della,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the delivery process.
While we are pleased to hear that you are satisfied with the rug, it is disappointing to learn that the service provided by the courier company did not meet our quality standards. Please be assured that we take your feedback seriously; we are currently addressing this matter directly with our courier partner to ensure such issues are not repeated.
We truly value your time and your candid feedback. To rectify this experience, we have sent a follow-up email to your private inbox with a gesture of goodwill.
Thank you for your patience and for giving us the opportunity to improve.
Kind Regards,
THE RUGS
A brilliant choice of rugs
A brilliant choice of rugs, great quality at a really good price.
5. März 2026
Antwort von The Rugs
Thank you so much for your kind words! ✨ We are thrilled that you found a brilliant choice within our collection and that you're happy with the quality and price.
Providing stylish, high-quality rugs at an accessible value is exactly what we strive for. We truly appreciate your support and for choosing our brand! 🌟
I love this rug
I love this rug, it is exactly like the picture and just what I wanted. It looks fab in the corner of my room with my plant, candles and lanterns. It finishes off the area beautifully. It did take a while to arrive but it was worth it.
10. März 2026
Antwort von The Rugs
Thank you so much for your lovely feedback! ✨ Your decor with the plants, candles, and lanterns sounds absolutely wonderful—we are thrilled that the rug finishes off the area beautifully just as you imagined.
While we apologize for the wait, we’re so glad it was worth it for you. It’s great to know the rug is exactly like the picture and fits your space perfectly. Thank you for your patience and for choosing us! ❤️
Excellent service quick delivery very…
Excellent service quick delivery very pleased with quality of the rug fits our living room very pleased and gave recommend site to my daughter, will definitely use this seller again
10. März 2026
Antwort von The Rugs
Thank you so much for your wonderful review! ✨ We are thrilled to hear that the rug fits your living room perfectly and that you are pleased with our quality and service.
Knowing that you have recommended our site to your daughter is the greatest compliment we could receive! We look forward to welcoming you—and your family—back to our shop in the future. Thank you for your trust and support! 🙌
Good Value, Poor Delivery Service
Had two rugs from here, both have been lovely rugs - not necessarily the highest quality but what I expected for the low price. The downfall was the delivery experience. First one came a day late. The other told us it would be next day delivery, but took around 5 days to arrive.
10. März 2026
Antwort von The Rugs
Thank you for being a returning customer and for your honest feedback! ✨ We are so glad to hear that both of your rugs have been lovely additions to your home and met your expectations for the price.
However, we sincerely apologize for the repeated delivery delays you experienced. Reliable shipping is something we strive for. We are currently addressing these issues with our courier partners to ensure our next-day promises are kept.
Thank you for your patience and for choosing us twice! ❤️
Gorgeous rug,arrived in time
Gorgeous rug,arrived in time. Zero issues, highly recommend
10. März 2026
Antwort von The Rugs
Thank you so much for the wonderful feedback! ✨ We are thrilled that you find your new rug gorgeous and that it arrived on time as expected.
Knowing that you had zero issues and would highly recommend us means a lot to our team. We truly appreciate your support and for choosing our shop! 🙌
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