After over two weeks and 10 working days, I still have not received my order. The tracking app is not clear and still does not advise a delivery date. Very disappointing. I was planning on buying th... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Beautiful rug, so soft, cleans well. Wrong colour for living room with dogs however that's my fault 🤦♀️ it's being moved upstairs to bedroom and have ordered another in a darker colour for living ro... Mehr ansehen
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First time I've purchased from this store and I was surprised just how fast it was delivered, I had previously purchased a rug from Dunelm and was rather dissatisfied with it so returned it and took a... Mehr ansehen
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Amazing quality, aesthetic and delivery. Rug unrolled without crinkles. Looks beautiful outside. Soft under bare feet and withstands cat claws pawing at it. Love that the edges are toughened and that... Mehr ansehen
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Unternehmensdetails
Über The Rugs
Vom Unternehmen geschrieben
At The Rugs, we believe a rug does more than cover a floor; it sets the tone, defines the space, and brings your home to life.
Our curated collection features everything from timeless living room rugs to stylish and washable rugs perfect for everyday life. Create flow with elegant runners, add warmth to your kitchen with thoughtfully designed kitchen rugs, or bring character to your patio with our weather-resistant outdoor rugs.
Whether you're seeking subtle minimalism or bold statements, you'll find a rug that reflects your style, and fits every room, effortlessly.
Our Service
Vom Unternehmen geschrieben
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Kontaktinformationen
7 Premus, HP19 8AP, Aylesbury, Vereinigtes Königreich
- info@the-rugs.com
- the-rugs.com
Up to 55% off.
4,4
Hervorragend
952 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service and accurate…
Excellent service and accurate description of rug. Delighted with colour and quality. Bargain.
24. März 2026
Antwort von The Rugs
Thank you so much for your wonderful review! ✨
We are absolutely delighted to hear that you are happy with the color, quality, and service! Knowing that you feel you got a real bargain is exactly what we love to hear💖
Enjoy your lovely new rug, and we hope to see you back for more bargains soon! 😊
I bought the Rocco Washable Flatweave…
I bought the Rocco Washable Flatweave Cream Rug in size 160x230 and I’m really happy with it.
It’s beautiful, cozy, and soft, and it adds a warm, natural feel to the room. The neutral colour and simple wool-look design fit perfectly with a modern or minimalist style.
It’s also very practical, easy to vacuum and overall easy to maintain. The material feels durable and good quality, with a nice finish.
I was a bit unsure about ordering online without seeing it first, and delivery took a while, but it was definitely worth it. I love it so much I’m thinking of getting more for other rooms.
The only small downside is that the width is slightly less than expected (around 158 cm instead of 160 cm), but it’s not a big issue.
I don’t usually write reviews, but I’m so pleased with this rug that I felt it deserved one.
24. März 2026
Antwort von The Rugs
Thank you so much for taking the time to share such a detailed and thoughtful review! ✨
We are absolutely delighted to hear that your Rocco Washable Rug has brought such a cozy and natural feel to your home.🙌 It’s wonderful to know that you find it practical and easy to maintain—that’s exactly what we aim for!
We truly appreciate your patience regarding the delivery; we're so glad you feel it was worth the wait! Regarding the slight measurement difference, please note that due to the weaving process, minor variations can sometimes occur, but we’re glad it’s not a major issue for you. ❤️
Knowing you’re considering more for your other rooms is the best compliment we could receive! We can't wait to serve you again soon. 😊💖
Great product
Great product. Really quick delivery and good value for the money. Would definitely recommend.
18. März 2026
Antwort von The Rugs
Thank you so much for the fantastic review! ✨
We are so happy to hear that you are pleased with the quality, the quick delivery, and the value of your new rug. Knowing that you would recommend us to others truly makes our day!
Enjoy your beautiful new addition, and we look forward to welcoming you back again soon! 😊💖
Antwort von The Rugs
Thank you so much for your kind review! ✨
We are absolutely delighted to hear that you had an excellent experience with our service, delivery, and product quality ❤️ Knowing that we met your expectations in every way truly makes our day!
Enjoy your beautiful new rug, and we hope to welcome you back again very soon! 😊💖
Beautiful rug
Beautiful rug, nicer than expected, would highly recommend, and the price was amazing 👏
17. März 2026
Antwort von The Rugs
Thank you for your lovely review! We are so pleased the rug was even nicer than expected and that you found great value in it 😊
Antwort von The Rugs
Thank you so much for your lovely feedback! ✨
We are thrilled to hear that you are happy with your new rug and that our delivery service impressed you. 🙌
Enjoy your beautiful new space, and we hope to see you again soon! 😊💖
Love the rug ordered on the afternoon…
Love the rug ordered on the afternoon and came the following day. So fast. Wish I knew about these before wasting so much money on other rugs. Highly recommend will not shop anywhere else from now.
16. März 2026
Antwort von The Rugs
Thank you so much for such an incredible review! ✨
We are absolutely thrilled that your rug arrived so quickly and that you love it so much. Hearing that we’ve become your go-to shop for rugs is the best compliment we could ever receive! 💖
We’re so glad you found us, and we promise to keep delivering that same great quality and speed. See you again soon! 😊🌟
Antwort von The Rugs
Thank you so much for your wonderful feedback! ✨
We are absolutely delighted to hear that you love the quality and value of your new rug 💖 Knowing that our products bring such joy to our customers' homes is exactly why we do what we do!
Enjoy your beautiful new space, and we can’t wait to serve you again! 😊🌟
Good quality rug at a very reasonable price
I ordered my new rug on a Thursday and it was delivered the following Monday. It was so easy to unwrap and lay down - I ordered the largest size.
It looks lovely and feels great underfoot.
And the price is so reasonable too!
20. März 2026
Antwort von The Rugs
Thank you so much for your wonderful and detailed review! ✨
We are thrilled to hear that even with our largest size rug, the process was smooth and easy for you—that’s exactly what we aim for! Knowing that it looks lovely and feels great underfoot truly makes our day.
We’re so glad you’re happy with the value and the quality. Enjoy your beautiful new space, and we hope to see you again soon! 😊💖
Good service prompt delivery and polite…
Good service prompt delivery and polite delivery driver
18. März 2026
Antwort von The Rugs
Thank you so much for your fantastic review! ✨
We are delighted to hear that you experienced prompt delivery and that our driver was polite—we truly believe that great service should start from the moment you order until the rug is at your door! ❤️
Knowing you are happy with the whole experience makes us very proud. Enjoy your new rug, and we hope to see you again soon! 😊🌟
Lovely quality rug
19. März 2026
Antwort von The Rugs
Thank you so much for your kind review! ✨ We’re so happy to hear that you’re loving the quality of your new rug.
Enjoy your beautiful new addition, and we hope to see you again soon! 😊
Efficient service and delivery
Efficient service and delivery, very pleased with the product
12. März 2026
Antwort von The Rugs
Thank you so much for your kind feedback! ✨ We’re absolutely thrilled to hear that you were happy with both our service and your new product.
Getting everything right for you is always our goal! Enjoy your new rug, and we hope to see you again soon! 😊
Antwort von The Rugs
Thank you so much for your kind feedback! ✨ We’re thrilled to hear you’re happy with the quality and the speedy delivery.
Enjoy your new rug, and we hope to see you again soon! 😊
Beautiful new rug for my home office.
My rug arrived in good time and was exactly as shown on the site. I have placed the rug on a very boring grey carpet in my home office and it has really brightened the room up. Excellent price too compared to other sites.
6. März 2026
Antwort von The Rugs
Thank you so much for this wonderful feedback! ✨ We are absolutely thrilled to hear that our rug has brightened up your home office—it sounds like the perfect transformation for a 'boring grey carpet'! ❤️
We also love that you found our price to be the best value out there. Quality and style don't have to break the bank! Enjoy your fresh, vibrant workspace, and we hope to see you again soon! 😊
Great rugs but delivery could be better
Rugs look great and are very well priced but next day delivery doesn't happen, at best its 3 working days after placing order based on 2 recent orders
18. März 2026
Antwort von The Rugs
Thank you so much for your honest feedback and for your repeat orders! ✨ We’re thrilled to hear you love the look and value of your rugs.
We sincerely apologize for the delay in your recent deliveries. While we aim for next-day delivery, it seems there was a delay in the courier's processing, which was unfortunately out of our immediate control. We’re working closely with our delivery partners to ensure a smoother experience next time!
We're glad they arrived safely and hope they look amazing in your home! 😊
Love it feels good on feet and my…
Love it feels good on feet and my lounge feels warmer
13. März 2026
Antwort von The Rugs
We are so happy to hear this! ✨ There’s nothing like a rug that feels amazing underfoot and brings that extra bit of warmth to your lounge. ❤️
It sounds like your space has become even cozier! Enjoy the comfort of your new rug, and we hope to see you again soon! 😊
Delivery driver was helpful and kindly…
Delivery driver was helpful and kindly put In the hall for me - being a large item
Very pleased with the quality. Expected quite a flat rug for the price
12. März 2026
Antwort von The Rugs
We are so pleased to hear that you’re happy with the quality and that the rug exceeded your expectations! ✨ It’s great to know it feels more substantial than you imagined for the price. 🙌
We’re also so glad to hear our delivery driver went the extra mile to help you out—we’ll be sure to pass on your kind words to the team! ❤️
Enjoy your beautiful new rug, and we hope to see you again soon! 😊
Happy with all aspects. Would use again.
Quick delivery. Exactly as described. Great price. Happy with rug
17. März 2026
Antwort von The Rugs
Thank you so much for the 5-star feedback! ✨ We’re so glad to hear that everything arrived quickly and that you’re happy with your new rug.
Your satisfaction is our goal, and we’re thrilled we hit the mark! Enjoy your beautiful new rug, and we hope to see you again soon! 😊
Satisfied with my product
Good product, beautiful color, reasonable price. Very satisfied with my purchase.
16. März 2026
Antwort von The Rugs
Thank you so much for your wonderful feedback! ✨ We’re absolutely thrilled to hear that you love the quality, the beautiful color, and the value of your new rug.
It makes us so happy to know you’re satisfied with your purchase. Enjoy your lovely new addition, and we hope to see you again soon! 😊
Rug is lovely but long delivery
Rug is lovely. Delivery was long to UK and I wasn’t warned that the company is located in Germany. Rug was rolled badly so one end was folded the wrong way and took weights and time to fix.
12. März 2026
Antwort von The Rugs
Thank you for your feedback and we’re so glad you find the rug lovely! ✨
We sincerely apologize for the delay and any confusion regarding the shipping location. To offer a wider variety, some of our special collections are dispatched directly from our German warehouse, which can sometimes take a little longer to reach the UK.
We are also very sorry to hear the rug was rolled improperly. it. We have noted this with our logistics partners to ensure more careful handling and optimal rolling for all future deliveries.
We truly appreciate your patience and hope you enjoy your beautiful new rug! 😊
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