Swapfiets Nederland Bewertungen 

Werdt snel en goed geholpen met de afspraak Met de Power 1 E bike van Swapfiets zijn goede fietsen afspraak Maken ging ook snel en kon snel langskomen Goede Service

I make an appointment twice for a flat tire to my address and two times I am ghosted. I have a busy schedule and it’s super inconvenient for me to go to the center for this bike.

Snel geholpen gekregen wat ik wou

I got my bike stolen, reported it, and went to get my new bike at the shop in Copenhagen, Oslo Plads. On the way i lost my key that slipped out of my pockets. The key cant have a keychain, as it has to be inside the bike to drive. I have lost the key many times because of this, and normally i pay the 600 kroner because the bike was stolen, as have happened to me several times, due to the area i live in.

When i arrived, there was a woman who serviced me. She told me the policy and that because i lost the key, they didnt have a way of knowing the truth of my bike being stolen or not, so i have to pay the full 2700 kroner, as i didnt have the insurance plus thing where you pay a bit more for security.

I asked her if i could buy the bike since it was so High, she said no. She told me " its painful i know", in a derogatory manner. She was very unpleasant, and the other male worker said they didnt wanna argue and that i was welcome to contact costumer support very angrily.

I told them i didnt want the subscription anyway because of the situation and left.

I called costumer service and asked if there was anything they could do, that i would be willing to keep my Swapfiets subscription, if i could pay the 600 kroner as i lost my key. He said i should try on email as they could help me since i am i loyal customer for many years since before Swapfiets was even big.

UPDATE: SWAPFIETS as promised by costumer service, did not accommodate me, and i have to pay now for the entire bike, as they have changed policy. A scam company that got too big for itself and forgot its loyal costumers since day 1. Now i have to pay the full 2700 kroner, because they changed the Policy
.an add on subscription fee, that insures you dont have to pay in case bike is stolen. They have introduced this concept without informing costumers, wheres before, one could pay only 600 kr.

I had a very unpleasant costumer experience at Copenhagen ,Oslo plads Thursday 9.7 juli at 1450 pm.

Vroeger kon je ook nog service aanvragen via de site. Nu is het alleen de app en die werkt op het moment niet. Hoe kan je als bedrijf hier van af stappen en nog maar 1 plek hebben waar je service aan kan vragen.

De afspraak was super eenvoudig ingepland via de app, de medewerker die langskwam was erg vriendelijk en behulpzaam, en het was super fijn dat jullie bij huis konden komen aangezien de fiets was vastgelopen. Daardoor minimale tijd kwijt en alsnog een goede, werkende fiets, echt een topservice!

Wat ik wel wat gek vond is dat er twee medewerkers waren en een liet de ander al het werk doen, zonder ook maar iets te helpen.

Super vriendelijk, snel en optijd!

Thanks for so fast and good service.

Kom een of twee keer per jaar. Word altijd goed geholpen. Heb nog het basic model. Met mijn benen is niks mis. Mandje heb ik niet want is onhandig met parkeren in het fietsenrek. Al jaren lid, want met tweedehands fietsen vaak naar de fietsenmaker en met deze basic fiets veel minder vaak naar Swapfiets.

very nice and friendly staff. They helped me address the issue real quick. Happy to use Swapfiets.

The staffs are friendly and helpful! Recommended!

Top service

Worst customer service. They delivered me a bike that was too big, when I asked them to change they said contact customer service and they going to replace it. It is taking more than 10 days already the bike is not swapped. They cancelled the service appointment last minute.

Bike is un-usable despite paying subscription cost for it.

They fixed my problem quickly. Super nice people.

Great service

Always have great interactions, the teams are always super helpful, patient and respectful

De flexibiliteit rondom de fiets is super. Fijn dat hij thuis wordt gebracht en dat het abonnement maandelijks opzegbaar is. Nadelen zijn dat de elektrische fiets een hoge instap heeft (dus als vrouw moet je echt op de fiets klimmen en kun je niet charmant afstappen), en dat er weinig vering in de fiets zit.

De fiets was op tijd bij mij.
De bezorger was zeer vriendelijk en ik ben blij met mijn nieuwe fiets :)

Olie was so friendly and passionate, everything done smoothly