Surrey Surveyors Ltd Bewertungen 

We had a tried trusted surveyor lined up who became ill and unable to complete our survey. As such, I did my research and was recommended Oliver Fletcher. He performed a Level 3 survey for our house purchase and I was so impressed. The communication from the start was efficient and the survey itself was thorough and detailed. Oliver and his team took the time to do a thorough pre-report briefing (on a weekend) and have gone above and beyond for us following the report. The T&Cs were also standard and no cause for concern. I would thoroughly recommend Oliver and his team to others.

Oliver produced a very thorough inspection and survey report was very well presented and explained. He was also very responsive and took us through the report findings on a call, which helped clarify to us what our next steps and recommended course of action would be. Highly recommend.

I had a great experience with Dominik from Surrey Surveyors for a party wall award. They kept regular communication ongoing, are very knowledgeable are took care of everything with the other party. I would definitely reccomend. They are fast, responsive and well prepared

Highly recommended surveyors. Oliver produced a thorough, well organised report that detailed all of the sections and utilised a rating system to draw attention to any areas of concern. By creating specific recommendations for my solicitors, the process was seamless and helped move things along quickly.

Oliver also took the time to talk through any questions on the report, alongside being available throughout the whole process for any questions and advice.

What a fantastic service from Surrey Surveyors. My father in law was buying a property and we instructed Oliver and his team to do the survey for us. We got a detailed report of what works were urgent and should be used to negotiate a reduction in the cost and then what work may be required in the future but not able to be discussed with the vendor.

Excellent service at an excellent price

Surrey Surveyors have been a huge help in conducting a survey on a home we were considering buying, providing a thorough, detailed report with clear descriptions and extensive imagery. Oliver really went the extra mile in talking us through any questions we had and our concerns, helping us to come to an informed decision on the property.
Would highly recommend for the personal service and high-quality work!

I had a FANTASTIC experience working with Surrey Surveyors after they carried out a L3 survey.

Oliver was highly professional, knowledgeable, and thorough throughout the entire process. They provided detailed reports in a timely manner and were always available to answer any questions I had.

Their attention to detail and expertise in the field gave me confidence in the property I was purchasing.

I highly recommend Surrey Surveyors to anyone in need of surveying services in the Surrey area. Thank you for your outstanding work!

I was in two minds about instructing this firm due to the fact that they have only been established for a few years. I went against my better judgment & instructed them for a survey & market valuation, which was verbally agreed with one of the surveyors to occur today. Upon then receiving their terms of engagement, I queried certain terms, most notably the following:

1. They were excluding liability for all damages (including direct) arising out of the use of their services. I asked what would happen if any damage was accidentally caused by them to the property during the survey. They responded that they carry Public Liability Insurance, to which I responded that we would need to be comfortable that the company would be responsible for rectifying any damage it if it did occur and please can this point be reflected in the contract before we sign?

2. Since the terms also said the surveyor will not comment upon the possible existence of noxious substances, landfill or mineral extraction, or other forms of contamination, I also wanted to confirm that (whilst my solicitor was obviously carrying out an environmental search) the surveyor would be making enquiries about contamination or other environmental dangers and if they suspected a problem, recommend a further investigation. This point is set out in the RICS Level 3 Survey description and should therefore be something that the surveyor does.

I received the most unprofessional response to the above, cancelling the survey A DAY BEFORE saying their terms of engagement are standardised and they don't edit them on a case by case basis. Given they aren't willing to change their unreasonable total liability exclusion, this means they are a surveying company which is not willing to take any responsibility for damage they cause to a property in the course of surveying it. I don't know who would be willing to let a company like this survey their property. I have now gone with a company which does NOT have this unreasonable provision in their contract and which has said they would repair any damage caused in this situation. This is the response any client would expect and is the response the surveyor should have given, but failed to.

It is also alarming that the surveyor was not willing to confirm they would do something set out in the RICS Level 3 description.

Furthermore, in his response, the surveyor said they do not normally undertake guided inspections, which was highly confusing because I had not asked for one. I had simply said we'd be in the area at the time, and given that, could we meet him at the property after he'd conducted the survey to have the debrief call he would have made to us that day in person instead. He could have said no, but he said yes without hesitation, so reneging on that in a cancellation email is the epitome of being unprofessional.

Below are other examples of how their terms are more unreasonable than the surveyor I am now going with (who is more experienced & has better ratings):

1. They require payment prior to the release of their report, but confusingly they then by email request payment upon receipt of the invoice or prior to the survey occurring. This is inconsistent with their contract and therefore bad practice for any business. My new surveyor has a more relaxed requirement of payment within 21 days of the report being released and hasn't requested payment earlier than this by email.

2. Their terms allow them to charge interest for late payment of fees at an interest rate of 8% above the Bank of England Base Rate. There is no mention of this in my new surveyor's terms.

3. Their terms allow them to charge an abortive fee of 50% of the agreed fee if: a) their attempts to carry out the inspection are frustrated due to matters beyond their control; or b) if a survey is cancelled for reasons beyond their control within 48 hours of the inspection. My new surveyor does not have any abortive fees and allows you to cancel 24 hours prior to the survey.

4. Their terms don't permit disclosure of the report to your lawyers - you need to request this. My new surveyor's terms permit disclosure to professional advisers so you don't have to ask for permission for this.

My advice to anyone considering this company is that the "competitive" price comes with unreasonable terms, poor customer service and the possibility of cancellation the day before the survey if you dare to question their unreasonable terms. Whoever is in charge should seriously consider amending the contract term that has caused the issue here & providing the surveyor who sent the cancellation email with customer service training. I cannot recommend this company and can confirm that there are better, more experienced competitors to give your business to and trust with your property/one that you wish to buy.

Exceeded expectations

A very high quality survey - it's easy to quickly understand the important points and the detail was also very readable. Would highly recommend.

I had an L3 survey done and Oliver's work was very thorough. He provided a detailed and clear report and made himself available to answer any questions I had.

We were thoroughly impressed with the detail of our RICS level 3 survey report. Oliver’s communication has been excellent throughout - even giving up time on a Sunday to go through any questions we had over the phone. Highly recommend!

Amazing experience. The report we received was above and beyond in terms of what we were expecting. We had a follow up call so I could understand more in terms of the findings which allowed me to have the confidence to complete my purchase. 10/10 recommend

Oliver did a great job on our RICS Level 3 survey. They survey was really through and he spent the time on the phone with us afterwards to discuss his findings and helped us plan our next steps.

We chose Surrey Surveyors Ltd based on other great reviews and were not left disappointed. Oliver did a thorough report for us with explanatory pictures and made himself available to talk through the points identified. Highly recommend.

From start to finish, it was a pleasure work with Oliver. Did a really thorough survey for us. Lots of photos with lots of explanations. Also happy to talk you through things on the phone. Highly recommend using them.

Amazing experience, Oli was so thorough and clear. His report saved us significantly and identified issue that we had not noticed that needed to be reflected as part of the final sale price of the home we bought. So grateful , and would highly recommend!!

We had an L2 Homebuyers Survey from Oliver and were really impressed with the level of detail in the report and the great photos that were included, would 100% recommend Surrey Surveryors to a friend. They were really quick at getting the Survey done, within a few days of us contacting them and were also happy to answer our questions after the survey was done.

I received the final version of Oliver's "RICS L3 Building Survey" on 8th November 2023.
It contained 144 photographs.
Oliver went above and beyond literally to obtain good photographic evidence (focusing always on potential issues). In my inspection he included views of guttering that would require a ladder; and looked inside closets - still filled with seller possessions - to obtain images of electrical and plumbing installations.
He was readily available to discuss his findings over the phone.
He provided essential evidence that I could bring to attention of the seller and their management company - regarding maintenance/upkeep.

Oliver is based in Cobham Surrey and I would unreservedly recommend him to any prospective buyer requiring a local building report.

Both Oliver and Dominik have been a pleasure to work with. I had a short deadline and they managed to complete everything in time. Couldn’t recommend enough!!

Oliver Fletcher conducted a RICS L3 Building Survey for me on an old property. He made himself available to attend very quickly and then called me on request prior to producing his report to provide a comprehensive verbal update. His written report followed which was detailed, clear and comprehensive. As a layman, for the points I needed further clarity on, he made himself available within 15 minutes for a further call to give me direction on the appointment of further specialist surveyors. Oliver went the extra mile, was competitively priced and produced the end product to a high standard. I would recommend him to friends and family.