Stuart Bewertungen 

These bastards nearly ran us over this Morning, cycling up a one way Street. No respect for pedestrians or human life in general. I presume Company motto, F off ! Their only reply. After all who cares about the Highway Code or pedestrians, old or young if the pressures on to deliver junk food.

Pire société de course que j’ai jamais vu

pas de service clients , ils font ce qu'ils veulent limite du vol

I've tried and it's rubbish! They charged me with 38 pounds to check my background and when the times to work started, the app was not working. Was asking me to give them my consent to follow me all the time, and when I wanted to click on "only when using the app", it doesn't work. In the end I click on "all the time" but still no working. It was asking me to Login, and even after I've done all the steps, this app refused to open. So, I shut off this Stuart app, remove their right to follow me everytime and everywhere, uninstall and go home. They've just want your data and some cash, £38.

A Stuart courier collected my Superdrug Click and Collect order from Birmingham Fort yesterday. The tracking showed the courier on my street before disappearing, and the parcel was marked as delivered. However, I never received it.

I contacted Stuart repeatedly and also contacted Superdrug. It is now the following morning, and apart from an acknowledgement from Stuart, I have had no explanation from either company about where my parcel is or how this will be resolved.

Some of the items were birthday gifts needed yesterday, which made the lack of communication particularly frustrating. I understand problems can happen, but being left without my order or a meaningful update is unacceptable.

Please investigate urgently, provide proof of delivery and explain how you will resolve this.

Ja za to mogę się wypowiedzieć jako osoba, której restauracje współpracuje ze Stuart - porażka !! Opóźnienia w przypisaniu kuriera, kradzież zamówień przez kuriera, kontakt z obsługą klienta najgorszy na świecie, czyli głównie rozmowa z AI (czyli jak ze ścianą). Podsumowując: współpraca marzeń. Naprawdę, nie polecam. Więcej z nich szkody niż pożytku.

Very poor company now lost all contacts in York and after working for them for years won't reply to emails why my app is not working. Once great company that got took over by a poor run company

Good communication with agents, and fast response. Thanks

Je commande un coursier, j'étais à porte de la Villette. D’abord ils me disent que ils cherchent un coursier, horaire prévu dans 7-12 minutes, 50 minutes plus tard toujours pas de coursier. C’était plutôt urgent donc je decide d’annuler pour trouver une autre solution, et là l’annulation est payante et ils me chargent même des frais au nom d’un coursier qui n’était absolument pas en route pour venir chez moi. Evidemment en suite c'est impossible de les contacter pour un remboursement.

Ridiculous company to work for . You have no way of speaking with a team member , every time you try support it ends up being a AI generated reply’s and ends with the team are very busy and will look at this as soon as possible . It has been one month I’ve asked, many times and through emails , to add VAT to my invoices . Every week , nothing . I’ll report this situation furthermore due to loss of earnings , especially to do with VAT. Honestly , no consideration whatsoever or in a minimum, a reply ? .

alors rien ne s est jamais passé correctement. Pourtant j ai insisté, 6 fois.
2 fois la commande n as carrément pas ete prise et mon expéditeur n as pas ete prévenu.
Une fois un livreur a pris ma commande pour l annuler 4 heures apres. et le reste du temps la livraison se fait entre 5 et 8h.
Ce qui est fort car ils sont censé aussi livrer de la nourriture.
si on ajoute, l abscence totale de notifications, d informations. Un service client quasi inexistant. et des prix de fou alors que le livreur ne va quasiment rien toucher. Vous etes au maximum de l entreprise inutile.
regarder aussi les commentaires des livreurs, en plus ils ne sont pas super bien traité. ( les avis sous l appli pro).
Stuart est a éviter, ca va aussi vite avec des systèmes beaucoup moins cher.

Been using this for a week and in that time the app has given hours of problems. Constantly crashing, being unresponsive. Especially when going into the messages for support.
When/if your are able to contact support they're far from this. Take long to reply and when they do the replies don't make sense. Sadly I don't trust this company much.
And if Trustpilot read this they are also lying in their website saying they have a 4 star Trustpilot review rating when in fact it's only 2.6*

I am a delivery driver for a number of companies and this is by for the worst. I recently signed up and did a few deliveries in the week for Stuart and was never paid. I have chased them numerous times for payment and am still yet to revive the payment or any response back. I’m very glad I only did a few deliveries for them and not a full week like I do their competitors.

Update 28th of August. Still not resolved by Stuart team and awaiting confirmation from a short brief holding email. Very poor. Will continue to update this feed until payment is received.

Stuart has the worst driver support system among all other delivery platform. They do not provide support, they do not have phone number to be contacted, they only send you template reply with bots for all of their support email addresses. They are rubbish level.

Owe me money since last month, keep giving me the same automated responses, asks me a question regarding the dates and when i reply, they sent another email saying this has been closed. I want my money. I work hard for it and its rightfully mine. SOMEONE NEEDS TO PAY ME. Ngl its causing me stress and anxiety and its affecting my work performance.

STUART ARE SCAMMERS. They have stated in their policy that they will pay drivers for each successful delivery. However on 3 SEPARATE OCCASIONS they decided to not pay me. I have sent over 20 emails and they only sent over 1 email claiming I was over paid. What sort of company is this? Why on earth are you scamming people into working for free? Funny enough there isn’t even a number you can call to speak to anyone. Only god knows why I signed up for this job. I regret every single delivery. I was even meant to receive money today since it’s payday yet nothing has come into my card. I will give it 7 days until I turn up at the Registered office: 6th Floor, 2 London Wall Place, Barbican, London, EC2Y 5AU. I have had enough.

Why did you suspend my account? Even though you stated that my account was temporarily suspended for 24 hours, more than 24 hours have passed and my account still hasn’t been reactivated. I want to file an appeal; I want to present my defense and provide evidence, but you’re not giving me any opportunity to do so. Are you too cowardly to face people directly, which is why you’re using bots?

Horrendous. I signed up to Stuart hoping to make roughly £10 an hour max. I’m barely getting any orders coming in and when I do the pay is not acceptable. All the deliveries I’m getting is paying £3-3.20. To complete a £3 delivery Stuart wants me to travel 2 miles to the pickup supermarket and another 2 miles to the customer. A delivery would take roughly 35-45 mins for £3. This means I can only make £4 or £6 an hour max, This is so unacceptable the app is also very badly designed. I paid to sign up to Stuart and want to be refunded since I’m unable to complete a delivery due to the lack of pay.

I don't like that they are not responsive in a timely manner, and they robbed me of £111 of my hard earned earnings by telling me that I was overpaid; which was not true. And they also stopped sending statements to be when the issue started: I have since asked them to prepare the statements and prove that I was overpaid. And the fact that it has taken more than a month and they only reply every 3 weeks or more is very annoying. £111 worth of delivery trips is so much time and costs and it's not fair that I even have to fight this hard to get my just payment. My driver ID is 950825.