Steven Eagell Toyota Bewertungen 

We dropped our RAV4 for MOT with Watford Steven Eagell on 28/05/2022. When we were at the garage to collect the car, Rayan from customer service informed us that one of their other customers hit our car while reversing and had made a reasonable size dent and a crack on the front bumper.
Rayan started apologizing for what has happened and assured us that Steven Eagell will resolve this matter amicably and someone from the repairing department will get in touch with us in a day or two.
We have asked him for the registration number of the vehicle which was involved in the accident but Rayan refused to provide us with this information blaming GDPR. Rayan has issued a letter explaining what has happened and assuring us about getting the car repaired
We received a quote from Toyota’s body repair center within a week but we haven’t heard anything from Steven Eagell for weeks. When we tried to contact Rayan, he refused to attend the call and never bothered to return the calls. After a couple of weeks when we got hold of Rayan, he refused to accept anything he promised and handed over the file to his senior, Dipesh Maru
At least it took 6 weeks for us to reach up to Dipesh Maru from the date of the incident.
We have been repeatedly asking for details of the car which was involved in the accident to enable us to make an insurance claim but to date, Steven Eagell refused to provide the required information
We also requested the CCTV footage of the incident, Dipesh Maru has informed us that CCTV footages are no longer available. In the absence of CCTV footage, it is quite clear that the claim needs to be made against Steven Eagell’s own insurance.
When the car is protected under the law of bailment while it is at the garage, which means that the garage is responsible for taking reasonable care of the vehicle while it is in its possession. Under the law of bailment, you may be able to claim compensation from the garage if your car is damaged, stolen, or lost while in their care.
In general, it is quite evident that this franchise doesn’t look after its customer's interests and is not at all transparent with its dealings.
We have now requested Steven Eagell’s insurance details to make a claim and if we don’t get this information, we have no other choice but to start a legal claim against the garage
Based on our experience, please keep yourself away from Steven Eagell Toyota Franchise
I will keep everyone updated about the progress

Just been stopped by the police to be informed my vehicle had no MOT. Luckily I had the receipt from Steven Eagell to prove I had paid for it and they let me off but requested I raised this as breach of conduct with VOSA. Appalled that they can make such a mistake and narrowly escaped £1K fine. Honestly lost all trust with company.

I popped in Steven Eagell Colchester to browse some cars for a replacement for my Mazda 6 estate, they told me my Mazda was not worth much being a 5 year old 77k estate and they would not payout the £7400 i was asking for settled on £6700 They would only Match WBAC price plus £200, then see them trying to sell it for £11,000, a week after.. complained to them about there dishonest and rip off sales tactics i was kept waiting most of the day waiting for the manager to come out of a meeting. There was alot of pressure selling trying to get me to take out other products that where complete rip off, even when i asked all the products to be taken off the manager would not remove gap insurance. i spent 4 hours in the dealer ship which was obviously deliberate as they knew i had to be away by 6 so another pressure selling tactic, I picked up the Rav4 ( 2020 design) and exchanged my car and drove a few miles to home and then noticed both front tyres where damaged with rips in tread and side wall, my own fault for not checking before i drove away from the dealer, there was no hand book and was told to just download one, I complained to them about the part exchange and was basically told 'you signed the contract what we do with the car after is non of your business' a massive F U to a customer who had just spent 33k with them, Once they have your money and my god they try to squeeze every penny out of you they dont give a crap. The car itself is lovely the actual sales person i dealt with was great but every single thing had to be passed to the manager who i never saw, They even charged me £50 for Matts as the RAV4 didnt have any. I thought by using a large established Dealer would mean better customer service than a normal used car dealer but i was wrong and naïve. Do not use these dealers there is no moral standards and if they can rip you off they 100% will, I shows the lack of customer service from looking on trustpilot not one bad review has had any sort of comment on from Steven Eagell

In May 2019 I bought a Toyota Auris from Steven Eagell Bedford with fixed installments over 5 years (agreement number 000030959291). I signed the contract digitally and I got the car. Omar, the salesman, told me the car is fully checked and serviced, for peace of mind. After 2 hours I noticed the cracked windshield, the filthy pollen filter and the faulty USB ports. I went back the following day and asked him what his definition of fully checked and serviced is. He apologised and they fixed all the issues. In the meantime I received an email with the digitally signed contract, a PDF which I couldn't open for some reason but I was never suspicious because I knew the contract by heart, I'd read it with my wife multiple times before signing it. Now, after 3 years, I got an email from Toyota Financial Services that my contract is over and I need to pay a last installment of £5000 or I can re-finance with double the interest rate or give up the car and start installments for another one. Don't be stupid like me, don't trust the people selling you the car. Check the car very well before buying it and ask for a printed copy of the contract. Read it before signing even if you read it on a screen minutes before. One click and the terms of the contract are changed.

My complaint has been overturned as an accident, Senior Management doesn't care that they broke the law and put me in danger, driving an unregistered vehicle.

I don't trust Steven Eagell, therefore have moved to Toyota Jemca, Edgware Road to be serviced from now on.

Disgusted at the casual and rude attitude and showing no morals for putting me at risk!

Recommend caution ⚠️ with this organisation.

Edmund Leung
Thu 27/01/2022 15:08
For your records I called the DVLA today at 13:43 on 0300790 6802, they confirmed they had not recovered any notification to change the registered keeper and nothing on their records going back to June 2021.

Edmund Leung.

From: Edmund Leung
Sent: 27 January 2022 15:02
To: feedback@steveneag*ll.co.uk
Subject: ***Urgent - Complaint - St Albans branch***

Good afternoon,

I am sad to report the following after trading in my RAV4 (newly purchased from MK 2019) to St Albans June 2021 for my Corolla. My V5C was handed into St Albans for them to process the change in registration.

Having finished my call with the DVLA (speaking to a Mark) just now, the DVLA explained the vehicle is still registers as "Motor Trader". I was shocked to find that after nearly a7 months have passed and I have been driving in a vehicle no registered to me.

I called St Albans the staff are far too casual and brushed aside the severity of the problem, Amir called to say they had nothing on file to confirm they had actioned the transfers of registered keeper back in June 2021 because it's actioned on DVLA website. However, any government website HMRC, passport office will issue a notification to confirm an action has been processed, it is standard procedure.

When I asked Amir for date and time to confirm he could not provide it and simply fell back on the excuse "it was done over the internet", highly casual and brushing the severe nature of the wrongdoing that put me into and unforgiving situation driving in an vehicle registered to another party i.e. Motor Trader.

The Leungs are longstanding customer's of St Albans, from Harpers to Wayside and finally Steven Eagell. This severely impacts the trust I place in Steven Eagell as a brand, I trusted St Albans to get the job done they took my previous V5 and did not action the transfer of registered keeper for 7 months.

I do not want to think of the outcome had I been have been stopped by the Police.

Edmund Leung

I have the worst experience with this car dealership. They are dishonest and don't take responsibility for missold. Don't recommend this company.

The Romford branch is awful - avoid! They took a £500 deposit without saying that it is non-refundable (other dealerships do not do this). The date is was due to kick up the car it was not ready and I had not been contacted by the dealership to inform me of this. Having had this experience I asked for my deposit back, which led to some very 'assertive' members of staff all telling me I cannot have a refund and need to continue with the purchase. The centre principal has not even responded to my last email which was at least two weeks ago.

I went to Steven Eagell Toyota in Shirley, looking at options and with the thoughtful guidance of James Gibbs we decided on a good second hand RAV (2 years old)excellent condition as opposed to a new model. My wife and i felt that James listened and searched for the best options very impressed, if the vehicle is as reliable then all is good, many thanks
Andrew Malkin

Use our local dealership in St. Ives, Cambridge for the last 80k miles. Lovely folks that have gone out of their way to ensure our car stays in tip-top condition. They actually care about their work, and their customers, and helped us out with servicing throughout lockdown to ensure our family carer duties could continue without a hitch. Always friendly, honest and straight up, and offer competetive pricing on most non-servicing works as well. All round, just makes owning a Toyota easy. (Also their folks in the central booking centre in Milton Keynes are also a great bunch of people who managed to help with servicing slots at times/dates that work for us and fitting in around challenging schedules).

Having purchased a second hand car from them this year, i found the customer service is very poor at there Luton branch, I was made to wait around for attention while they ate their pizza upstairs. My car was not prepared as i would expect from a main dealer and as such i would never use this company again in future to purchase a vehicle (new or second hand). Beware!