Steven Eagell Toyota Bewertungen 

Myself & my wife Carol recently purchased a new Toyota Yaris Cross from the dealership.
The complete transaction (including a Yaris part ex trade in) was handled by Rob Bishop in the Sales Dept and was a seamless and smooth experience.
We found Rob to be extremely helpful in all related matters, very professional and extremely knowledgeable.
Such personnel should indeed be recognised and valued by both Directors and Management of the complete Steven Eagell Group here in the UK and not just the Tamworth dealership.

Always had good service from Connor on the service team with my own personal car and ones that i have serviced for work. Nothing is never to much hassle! Please pass my thanks onto Connor!

Left my car in a mess after a service and MOT.
Tore my traffic camera from the front screen, left it hanging on its cord, and destroyed its adhesive strip.
This was allegedly because it would have caused an MOT failure - funny that - they fitted it, the car was bought from them with it in place, and it had passed previous MOTs in place.
Replaced a tyre but didn't bother to cancel the tyre pressure warning light and didn't adjust the screen washer jets which they claimed they had.
Promised to put issues right but just didn't get back in an effective way for weeks.
When due to pick up the car to rectify problems, they cancelled.
Absolute jokers who care nothing for customer service.

I am writing this review because my experience with Steven Eagell Toyota Milton Keynes has resulted in a serious loss of trust and confidence.

I took my Toyota Land Cruiser to the dealership following several dashboard warnings, including “Braking Power Low”, “Check 4WD System” and “Check Parking Brake”. Following their assessment, I was advised of a problem involving the offside rear caliper/brake pipe area and was quoted approximately £500 for the proposed repair.

Given the cost and nature of the diagnosis, I decided not to authorise the work immediately and instead sought a second opinion from a mechanic I have known and trusted for many years.

That decision proved extremely worthwhile.

My independent mechanic inspected the vehicle and could not identify the fault I had been led to believe required the proposed repair. He cleaned the rear brakes with brake cleaner and topped up the brake fluid. Following this, all of the warning messages disappeared. No parts were replaced and the vehicle did not even require a diagnostic reset.

This left me with a very uncomfortable question: what would have happened if I had simply trusted the dealership’s diagnosis and authorised approximately £500 of work without seeking a second opinion?

I am not alleging deliberate wrongdoing because I cannot know how the original diagnosis was reached. However, there is clearly a significant discrepancy between what I was advised by the dealership and what happened after my independent mechanic examined the vehicle.

For me, the most important issue is trust and professional ethics. When customers take their vehicles to an authorised main dealer, particularly for a safety-related issue, we are placing considerable trust in their technical expertise. Most customers cannot independently verify a mechanical diagnosis, so we rely upon the dealership to recommend work that is genuinely necessary and properly supported by its findings.

A member of the dealership subsequently telephoned to ask whether I wanted to proceed with the repair. I explained what my independent mechanic had found and made it clear that the experience had caused me to lose confidence and trust in the dealership. I was very disappointed with how that conversation ended.

What disappoints me further is that, despite expressing such a serious concern, I have received no contact from dealership management seeking to understand what happened, explain the original diagnosis or restore my confidence.

Trust takes years to build and can be lost through one experience. Unfortunately, mine has been lost.

I will not be returning to Steven Eagell Toyota Milton Keynes for servicing or repairs unless the dealership is able to provide a satisfactory explanation of how the original diagnosis was reached.

My advice to other customers faced with an expensive or significant repair recommendation is simple: ask questions and consider obtaining an independent second opinion before authorising the work.

Steven Eagell Tamworth. Terrible, hyped up on costs, service department get customers to have extra work done on their vehicles when it doesn't need it, to boost their basic salary. Managers and other staff argue between themselves, as a customer I don't want to see or hear this, and being honest I would rather go to another dealership. The sales staff seem uninterested too, and it appears potential customers are an annoyance to their mobile phone activity!
AVOID AT ALL COSTS !!
To sum it up, the dealership is full of self obsessed, uninterested vile people.

I called earlier regarding parts and waited on hold almost an hour. Disappointing it felt like staff were busy talking together instead of helping customers—waiting that long isn’t okay.

Steven Eagell Toyota, Northampton.
Went there to pick up an 2nd keyfob and got full car health check and wash for free. 5* brilliant team

Agesan was absolutely brilliant in organising the sale and delivery of the Yaris.He went through every minute detail with me and in the end everything was clear and seemless.

Mark the wonderful car park attendant helped to reset my dashboard functions that I required within a couple of minutes. There was no need to go inside to request help as I found out earlier in the day(not a good experience). Thanks Mark(Milton Keynes branch)

Very happy with my CH-R design. Shy worked well under the circumstances with offices in porta cabins due to refurbishment of the Peterborough showroom. The handover was a good experience & follow up calls asking if we were enjoying our new car was very much appreciated. Looking forward to visiting the new showroom tomorrow.

My experance Wolverhampton branch can only be discribed as exceptional.
I collected my new all electric Urɓan Cruiser from Kal lastweek, this being the 4th Toyota he has procured for me, on all occasions I have been pleased with the respect and honesty from Kal.
I deffinatly recommend Kal and Steven Eagell at Wolverhampron for your next Toyota.

Great salesman.
I visited Steven Eagell Bishops Stortford in view of buying a new or nearly new Yaris Cross.
My experience with salesman Surab Hussain was a pure pleasure. He was polite patient and knowledgeable.
At no time did I feel under any pressure to buy.

I was recently attended to by a staff called Abby who was excellent and professional in her approaches to me. consequently,I have referred more friends to the center for more purchases.Please keep the good work on Abby.

Kingsley Monye

Had to re-visit St ives for the third time ...ordered a car and put a deposit on it the car never turned up and I asked for my deposit back ...been waiting 4 weeks now so visited steven Eagle st ives was of course disappointed to find out nothing has been done and I am back to square one ...save yourselves and pick another dealership it will avoid a lot of disappointed days ...by the way this is the second review I have put on today

Rip off customers. Can’t trust Steven Eagle (St Albans).
This dealer was charging me 10 times more than anywhere else. I had my car serviced.I was told car needs this and that. Extra charges were put on top of the service charge.
No customer service. This dealer is only interested to sell you the car.

Tamworth garage Steven eagle 27/10/25
Don’t trust these people they are nice when they give u the car then they turn funny all the staff are shocking when u talk to them on the phone they lie I will not use this garage again I thought they where ok but I was wrong I am now left with a sat nav that don’t work absolutely disgusting service

My recent visits (two separate visits) were to investigate an intermittent 'Brake System Warning' light.
 
On the first visit to Wolverhampton dealer, the computer showed 'no codes' and I was advised to 'monitor' for re-occurrence. Same advice at the second visit. When I collected the car at the second visit, I asked i f a technician had been out in the car to view the symptom. Unfortunately 'no' as they were so busy. I also asked about the Brake fluid level check and was told it had been checked. My car had now been at the dealership for two separate days.

The fault returned on the way home from the dealership. I checked the brake fluid level myself the next day and it was low (on the minimum line). I topped it up myself and the warning light cleared. It's been fine since.
 
I am extremely disappointed with the level of service from a Toyota main dealer. I would like to think that the tick sheets (checklist) I get after each service confirms the check items have in fact been checked and not simply ticked off.

After 13 years of Toyota dealer servicing, I'll now be using a local independant garage.

I recently purchased a aygo x from your wolverhampton branch and the service I received from ALEEM was brilliant, he picked up my old car and delivered my néw car to my house.
Nothing was to much trouble and I'd highly recommend your services.
Regards
Keith hemmings.

Steven Eagell Bromsgrove

I wish I had read reviews about this place before ordering my Motability car from them. Nothing but problems from the start: missing paperwork, manipulation, and no explanation of how to operate the car and no manual. I was pressured into taking the car even though I hadn't had my home EV charge point installed and was not able to use the car.
I felt manipulated into getting the vehicle, which suits my needs as a disabled person, before the lease on my old car was up; I was told I would have to pay a deposit if I waited until January......turns out this was a lie.
I was also promised, as part of the deal, £250 4 weeks after I took the car, however, I haven't received it 6 weeks later! The salesperson is aware that I need that money towards a wheelchair and I have tried contacting him but have been ignored and there is no contact email for the manager. Having read other reviews I can now see that getting money out of these people is very difficult.
I will be complaining to Motability too as the whole experience has left me out of pocket and the stress they put on me caused my condition to flare. This is not a company I would ever deal with again. This is my 3rd Motability lease and previous dealerships were so helpful, empathetic and trustworthy, this company is none of those things.

Terrible Service and Misleading Promises at Toyota

I deeply regret choosing Toyota for my vehicle purchase. My experience with this dealership has been nothing short of a nightmare.

From the beginning, I was met with continuous disrespect and unprofessional behavior. The staff, particularly Daniel S., was dismissive, rude, and lied multiple times throughout the process. On top of that, other staff members asked completely inappropriate questions, such as about my ethnicity over the phone—absolutely unacceptable.

Toyota’s website clearly advertises a free home EV charger installation and other benefits, but the dealership outright denied these offers, claiming they don’t exist. Despite this being part of Toyota’s official promotion, they refused to honor it. I filled out forms multiple times and made countless calls, yet received no response. After paying my deposit on 11/12/2025, I still have no car, am losing work appointments, and am stuck dealing with complete silence from the dealership. Worse still, the person handling my case went on holiday without ensuring anyone else could assist.

Adding to the frustration, I purchased a car for registration in 2024, yet I won’t receive it until 2025. When I tried to escalate the matter and asked for the complaint center’s contact details, I was refused and handed a random email address instead. This lack of accountability, poor communication, and dismissive attitude have been infuriating.

This has been one of the worst experiences I’ve ever had with a company. Toyota, if you’re reading this, train your staff, fulfill your promises, and treat your customers with respect.

Avoid this dealership at all costs. They will take your money, lie to you, and leave you regretting your choice.