Steven Eagell Toyota Bewertungen 

Having been a Ford owner for many years, I took a leap and made enquiries at Steven Eagell Toyota in St Ives. After a test drive in a BZ4X I made the jump, and it was the right choice. The vehicle is superb and the interaction and service provided from the dealership was second to none. It’s easy to picture the cliche of a car salesman.. but not at Steven Eagell. The warmth, interest and genuine interaction from Denny and Paul confirmed in my mind that the move to the Toyota brand was right for me. The whole purchasing experience was superb, so much so, my wife elected to replace her Ford with a Toyota shortly afterwards.
Excellent customer service and an excellent brand.

I have worked their and can personally say I will never work or be a customer for them again and feel sorry for anyone who does.
The way they speak about all their customers behind the closed doors, one reason they will never have an open showroom they will always hide behind the doors.
The amount of new cars I seen get damaged moving around the forecourt and a quick touch up so 'they don't notice' is a joke, they do not care about the products people have spent thousands on!
I left due to the blatant racism shown by the managers at the Northampton Branch from Muzi, Amir and Anwar. Look after their own while shitting on anyone who does not follow the same culture as them. Unfair distribution between Rapid leads is the best example, everyone of the same culture as them receiving over 4 times the amount of leads as anyone who is not.
When I handed in my resignation, I was offered a move to their Milton Keynes branch, I was thinking about it until other members of staff who knew about the treatment I was getting, telling me I would be treated like that at Milton Keynes but even worse! it was bad enough as it was with managers never owning up to the unfair treatment. As bad to even say the Managers who were not the same culture spoke to me about the treatment but told me if I speak up I will be pushed out, I need to stay quiet if wanted to keep my job because it has been like this for years and they had to deal with it also!
Good luck to anyone who has a car with this place and wants to be treated fairly! They will never give you a fair price on your part exchange and will rip you off at any given opportunity, even when you go in for Service they will up sell you things you don't even need yet just to take advantage.
Get away from this place as quick as you can, not all dealerships are like the Steven Eagell Group!

Very poor attitude from the Milton Keynes branch. had some warranty work done and it was as if I was inconvenience to them and they did not show and customer service at all. They car they loaned me was filthy and they did not care. Will not be going back there. They need a real sort out of their staff and their altitudes.

My sister and I bought 2 Toyota Aygo X cars from the Bedford Branch. Spending 37k with them. My car was fantastic but my sisters had all sorts of issues with hers as in damaged paintwork, smells from inside and then the front moulding falling off. Backwards & forward to the branch and with my sister very upset. Must say today though they have pulled out all the stops to make my sister happy with another car with a better spec, but costing extra of course! My salesman was Reece who was extremly great but Abdul & Naz have eventually made my sister very happy. Not a nice experience for my sister but it has a happy ending.

Charged my elderly mother a small fortune to clean and re-gas the air conditioning on her Yaris. It was working fine not a thing wrong with it. Used the excuse it had high levels of bacteria in it to justify the £200 job. This was an extra on a service plan my mother had on the car. Calls and emails from myself didn’t rectify the situation. Just beware..

A simple service turned nightmare! Even after reaching out to Head Office, I never heard a word from them! Only after pursuing legal action was anyone then bothered to consider providing a mildly sufficient plan.

My car went in for its annual service and was returned to me with not only parts of the service missed by a so called mechanic named Hamza, but in the condition you'd find a scrap car to be in: dented, scuffed, scratched all around! After a lot of fun & games, with several failed attempts to repair my vehicle, it is safe to say I shall never use Tamworth again!

Best advice I can give someone: Look elsewhere, you won't regret it!

I signed a Service Plan for my Corolla in March and was informed monthly payments would be triggered at the end of April. This did not happen.... that was the bad part. I had to chase it up over two visits (person who I dealt with was 'away') and 3 phone calls.... that was even worse.
Peter, however, took charge and being aware of my displeasure, dealt with the issue on my second visit - politely and professionally - and added the extra touch of giving a special discount for my inconvenience. This just stopped me walking away. THANK YOU, Peter. You saved Toyota the loss of a long standing customer.

Ernestas Matusevas of Steven Estelle Peterborough.
He extremely helpful pleasant demeanour. Couldn't ask for a better service
Mr & Mrs Jeffery.

Bought a car from them after a video viewing and agreement that all the bodywork repairs would be undertaken. Paid a deposit and was told a likely date for delivery but date not fully confirmed.nobody contacted me to confirm actual delivery day and I had to ring on the day that had been mentioned to be told it was on the way. The car arrived on 17th Feb and although some of the bodywork issues had been resolved there were still deep scratches on the same door. Car was rejected. I am still waiting for return of my deposit. I was told this would be refunded by March 8th at the latest, no sign of it yet. It should not take this long

I purchased a new lexus RX450 in February this year and at handover teh service and treatment was very poor. I was only given 1 key and told they had no idea when a second key would be available, ( If you lose the 1 key you can no longer use the car)
Alos I wa stold there were no lockingwheel nuts for teh car. having complained about this for sometime the salesman Dean went off and found some which then took 30 minute sto fit.
finally I was asked to sign some forms which I was unable to view as they were not available on their Ipad or could not be printed out on the computer. I refused and was told I could not have the car even though I had paid for it and the forms I was supposed to sign related to insurance products that I did not even want. The experience with the handover salesman was very poor and I will not bebuying another Lexus from them or any other lexus dealer in the future. incidently this was my third Lexus purchased from this dealership and as I hav ewritten it will bemy last.

This is for Peterborough. The service is fantastic. The staff brilliant. Give them a 10 out of 10 for everything. I have just got 4th car from them. Won't go anywhere else. The sales team go above and beyond and ate so helpful and polite

During my recent purchase, Toyota Steven Eagell -Peterborough car sales staff provided an exceptional customer experience. My sales representative, Abdul, was knowledgeable, professional, and dedicated to ensuring I found the perfect car for my needs and budget. His transparency and honesty made me confident about purchasing from Steven Eagell Toyota. I highly recommend Abdul and the entire team to anyone in the market for a new vehicle.
Thank you for your great work, Abdul.

I bought a Toyota landcruiser for £25200 from Steven Eagell at their Tamworth branch, via telephone. I dealt with Zaim Aziz, who was pleasant to deal with, it was a pity that's where my good experience ended.

I have a great relationship with Johnsons Toyota in my home town, their customer service is excellent. I have bought three Yaris's from them over the past eight years. I expected the same level of experience fron Steven Eagell in Tamworth, how wrong I was!

The car was delivered on a Sunday afternoon, stupidly, I never examined it before the delivery guy left. When I did inspect it I was shocked to find that one of the fold down seats did not work and the front cup holder didn't open, but that was not the end of my poor experience.

The driver's carpet was very dirty with mud, they hadn't supplied the mats they said they would, or even put a piece of paper car valeters use to protect the carpet
Unfortunately, worse was to come.

The rear seat that did work was in the down position, when I put it upright, I found that it was covered in green mould. I then checked the rest of the car and found hair and detritus in the rear cup holder, what looked like dried milk on the centre console and paint on the back of the driver's seat.

I immediately phoned Zaim,
he was very apologetic and maintained that he had inspected the vehicle on the Friday prior to delivery. I questioned his assertion, given that green mould doesn't grow in two days.

Anyway, I gave Zaim a chance to rectify the problems and he said he would ring me on Tuesday morning with an update, as his day off was Monday. He never rang on the Tuesday, so I contacted Steven Eagell at 3pm. They said he had gone to collect a car from Milton Keynes, but he'd back within the hour and he would call me, he didn't. I was so annoyed that he had prioritised collecting a car over dealing with a very irate, disappointed customer.

I phoned Zaim at 4.30pm and rejected the car. Zaim tried to persuade me to keep the car but I said I had been prepared to give Steven Eagell a chance on Sunday, but that had gone the minute he chosen to not keep his promise.

Zaim once again apologised and said he would arrange a refund the collection of the car. The service didn't get any better. The car was not collected until Saturday 5th
October and after phoning and emailing them through the following week. They refunded my money back to me at 8pm on 12th October, however, it was £500 short, I only received £24700.

I had bought a set of car mats for the Landcruiser but I had left them in the packaging. I asked Ashley if he would compensate me £40 for them as I had no need for them, he said he would arrange that. I said I would leave them in the car. So I'm £40 out of pocket for them, as well as a £35 for a month of car tax.

I immediately emailed Ashley Gaskin, who is the sales director of Steven Eagell, whom I had been dealing with since 8th October, but he has chosen to ignore me. I'm still waiting for a reply from him.

I apologise for the long winded review, but I felt it necessary to try and give you an honest account of my experience with Steven Eagell in Tamworth. It's a pity I can't post the pictures I took.

excellent service from every body especially jake gilmore would use again nothing was to much trouble

They did my Aygo service in last April. There was a charge for changing Cabin Air Filter, 13.59 pounds.
Since the service, I realised that some dry leaves are coming through ventilation nozzles.
I had a search and find a comment in Aygo club, that this type of Aygo has not got any Cabin Air Filter.
So I was feeling if they serviced my car at all or properly.
I spoke to the branch and they said that they can't help on that so this is what ever is.
I submitted a complaint through Steven Eagell website. It is in the website that it takes a week to reply so imagine I am driving this car in M1, M40 and M25 everyday that I am not sure if it is safe to drive. Very bad feeling. I never use their service again.
Meanwhile, when you write to them, do not wait, because they do not reply... you have to call them.

Babak

Tamworth branch was a pleasure to deal with. We made a purchase of a nearly new Yaris Hybrid and liaised with salesman Zaim Aziz. Throughout the trade-in negotiation, financial transaction, and collection of the keys, he was excellent. So too were his managers who introduced themselves. A really great purchase experience. Thanks to Zaim and the team at Toyota Tamworth. Love our new Yaris!

Our visit today to the Steven Eagell Toyota Peterborough caused some misunderstanding, however the sales person Jess and her manager Mohammed Abbasi were able to resolve the matter calmly and effectively. Appreciate their understanding of customer confidence.

I have brought car from toyota before and had trouble with the salemen who get my order wrong so a manager had sort it out. He give me a free service this is not the first time I have brough new car from the same dealer I have anew car coming I have be given 4 differts days when the car will be here they have had 5 months to sort it out. I put my car in for exchange we agreed on £20.000 pounds but when I got hpme and looked at the paper work they have put down £19.200 which is £800 short then we agreed on.

This dealership is not the closest to my house; but purchased Toyota Yaris Cross because of the customer service and genuine nature of Saif. Faultless from beginning to end. Cheers - great car too!

Karen very helpful and all ways busy and very professional.