Steven Eagell Toyota Bewertungen 

Be very careful with warranty advice from Steven Eagell Toyota Watford.

I was told my Toyota Service Activated Warranty was not valid and that my wheel bearing repair would not be covered. When I challenged this, I was simply told to read the Terms & Conditions rather than given a clear explanation.

I then went to another authorised Toyota dealer, who confirmed the warranty was active and repaired the same wheel bearing under warranty.

I raised this formally with Steven Eagell Watford and they have now stopped responding to my emails.

If I had trusted their advice, I could have paid for a repair that Toyota actually covered.

Stephen eagle Northampton Toyota. Eventually I had a email from this company telling me that I caused the damage on the dashboard. I photographed video the vehicle before going in inside and out to make sure it is any damage it was down to them the lies I've received from these ridiculous hopeless they damaged a windscreen and try to send the vehicle back for me to sort out obviously I didn't accept that rubbish I email to the chairman's office Mr eagle no reply I'm not surprised from the very top of Steve and eagle to the very bottom of the normal staff no respect for customers whatsoever lies supposed to put petrol in the car taking it backwards and forwards didn't do it left me a car with no petrol in the most hopeless company I've ever dealt with.
Well done Steven Eagell the damage to my car and try and pass the blame onto the customer well it's not going to happen I've Photographic evidence film of the car before it went in for its first service. I don't accept lies from any company and stories quality of service I received was hopeless having the car checked for service they actually did on the car.
Steven Eagell the car was perfect when it went in it's less than perfect when it comes out well done Stephen eagle.

I am very disappointed with the way my complaint has been handled by Steven Eagell Toyota.

This is my second Toyota, and both cars have been fantastic. Unfortunately, the customer service surrounding my new RAV4 has fallen well below what I would expect from Toyota—or indeed any other major motor manufacturer.

I paid £450 for dealer-fitted dashcams, which were added to my finance agreement. I later discovered that the car already had Toyota’s factory-fitted Drive Recorder. Had this been properly explained to me, I would not have agreed to purchase the additional cameras. It also appeared that the sales team were not aware that the factory system was fitted.

I raised a formal complaint and have since chased for a response, but approximately a week later I have still received no contact or meaningful update. I do not feel that a customer should have to keep chasing to get a straightforward complaint addressed.

I would prefer to resolve this directly and fairly rather than continue posting publicly. I am therefore asking a senior manager from the dealership to contact me promptly to discuss a full refund of the £450, together with any related finance interest.

There are several other issues from the sales experience which in my opinion fell well short of the expected experience from buying a car from a Toyota Main dealer.

Very disappointing experience with Steven Eagell Toyota Solihull.

I bought a brand-new Toyota Yaris Cross only 7 weeks ago and have already experienced several small faults. I booked an appointment with the dealership to have these issues investigated and spent around 9 hours there.

Despite providing Toyota GB with technical evidence regarding one of the faults, I received contradictory responses from the dealership and left without a clear diagnosis or proper resolution.

For a nearly new vehicle, I expected a much higher level of customer service, communication and technical support. Spending almost a full day at the dealership without getting the issues properly resolved has been extremely frustrating.

I hope Toyota and Steven Eagell take this feedback seriously and provide a proper resolution.

I am writing this review to warn potential customers about the shocking financial negligence at Steven Eagell St Albans. On my new PCP agreement, it was explicitly agreed in writing that the dealership would settle my previous balloon payment. They completely failed to make this arrangement, resulting in Toyota Financial Services automatically withdrawing a substantial amount of money from my personal account without my knowledge or consent.
While my funds have now been recovered, the local branch manager completely dismissed the severity of the incident and refused any proper accountability or fair resolution. The fact that a major main dealer has the lack of oversight to mishandle a regulated financial contract and cause a customer severe financial panic is completely unacceptable. I have escalated this matter to the Steven Eagell Head Office feedback team and am fully prepared to take this to the Financial Ombudsman Service and Trading Standards. Monitor your bank statements closely if you deal with them.

I have already raised a complain 17/09/2026

I just purchased an used Rav 4 2022 model from here. The car wasn't ready and is still at the prep centre so I was told and I was asked to put a deposit down to block it, which I did without even looking at the physical car or even photos. Looking at the MOT report it was agreed that the Vehicle would have 4 new tyres before delivery. When the Vehicle arrived on site (At Cambridge) after being prepped, I was told that the tyres would be fitted in Cambridge and accordingly a delivery date was fixed.
( Giving the dealership enough time of seven days before the delivery) Fast forward to delivery date, sales executive conveys the tyres were never ordered, and the spare key is missing, vehicle engine bay has not been cleaned or touched, the dealership knocked of price of 4 budget tyres after a lot of persuasion. The spare key was promised via post, I haven't heard of them until now.

Avoid the Romford branch

10 years as a customer, counted for nothing. Booked an MOT and service online with a courtesy car, confirmed twice — then turned up Saturday morning with my pregnant wife and young son to be told there’s no courtesy car after all, as they “can’t insure weekend bookings.” No warning beforehand, despite this apparently being a known issue, and only come into place in the last 12 months that other branches don’t have.

The car then failed its MOT with a dangerous fault with no manager on site to help resolve any of it. No courtesy car was available until after the 20th, and the only alternative offered was about £100 in taxi fares, with no help toward that cost.

The staff member on the day wasn’t to blame — he was left to deal with a mess created by management decisions. Whatever this branch used to be, it isn’t that anymore

And please don’t reply with the standard contact email address, as have already done this.

Keep AWAY from that place !!! Avoid at any costs !!!

Dropped vehicle in at 10am and stressed that I needed it back by 2pm as it was only in for a first service. Rang to enquire at 1.30pm for an update and was told that they’ve overbooked and it would not be ready and advised to rebook.

No one from the garage even bothered to contact me to say it would not be ready for 2pm.
I couldn’t believe what I was hearing it sounded like a back street cowboy garage, I was told that it wasn’t my fault nor there’s, I think it was mine for booking it at Steven Eagle Peterborough in the first place.

Requested the manager call me which he did and explained there was some sort of communication breakdown somewhere, well it wasn’t from my end.

Would not use this garage again

Booked a test drive over 24 hours in advance. Having sat in the car I was told there were no plates to allow me to go for the test drive I would have to wait. While waiting I sat in another car. When asked if I could test drive that model and the one I had originally booked I was told I was not allowed to test drive either . When I reminded them I had booked it in advance he asked if I was going to buy the car that afternoon . Having not been able to test drive a car my answer was clearly a no, not without trying it. It was over £20000. I said I felt they would not have denied me a test drive if I was a man. The sales man Jack said don’t go there and said his boss said I was now not allowed. I had wasted my afternoon & left feeling very humiliated, upset and insulted. This all occurred in the show room. The sales man walked off and left me. I asked the family next to me if they had heard the conversation and they said yes.

The service received was excellent. Alfie was very helpful.

Full service at Bishop Stortford Hertfordshire. Very happy with Service department. Charlie was our technician. Reception staff also most helpful. Service was quite expensive (although standard Toyota price) but as car quite new wanted to be thorough and maintain warranty.
Service department recommended.

I had a few recalls done on my Lexus yesterday at Lexus Cambridge. I opted for them to pick up and deliver the car back to me which was a very easy process. Ian, their driver was extremely courteous and helpful. Great job Ian!

The mark of great customer service is how an organisation reacts to a mistake. I wrote a very poor review (31 July 26) following a problem with a used car purchase and the reaction (to that issue) has been swift and flawless. Following the problem, a call came the same day from the General Manager of the Oxford branch and he gave a transparent and fulsome explanation of what had happened, accompanied by a sincere apology. Having reflected on his call, this approach persuaded us that we should continue to source a car through this branch…and we have not been disappointed. Starting the process from scratch, the perfect car was sourced with the precise spec we wanted, a competitive price agreed, and then a very positive communication trail followed to see us through to collecting the car today. Contact from the whole team (led by the GM) was first class and the whole process certainly restored our faith in the branch. We now own the car we wanted and the way the original problem was handled - quickly and honestly - is an excellent example of how any organisation should react to a mistake. The honest acknowledgement and then explanation of what went wrong (with the original deal) was enough to persuade us that this was an uncharacteristic mistake and our experience this time around backs this up. Thank you to the whole team (from the excellent receptionist Rachel to the sales exec Alan who completed all the paperwork today) for pulling this together and letting us pick up the car on a very busy day! An excellent experience.

Very keen to sell us the vehicle, but the service experience then has been poor. You have to wait ages for the phone to be answered. The car, which is less than 2 years old, has been with them for multiple problems to which I get ridiculous or contradictory answers from different people, which makes me question the level of knowledge and skill they have. Battery warnings were initially dismissed, then they said they would raise it with Toyota. That was three weeks ago, have had to chase them every week for a response.

Very disappointing experience. I paid £465 for a full service and was told the brake-fluid change could not be completed because the bleed nipples were seized. I was then quoted approximately £1,500 to replace the nipples and calipers.
I took the car to a trusted independent mechanic, who opened all the nipples easily, without damaging or replacing any parts, and completed the brake-fluid change.
I was also initially charged for brake fluid that had not been replaced and only received a refund after contacting them. On top of this, I was quoted £220 simply to diagnose a steering noise, despite having Toyota’s service-activated warranty.
For such premium prices, I expected far greater competence and value. This experience completely destroyed my confidence in Toyota dealerships. I will not return.

Past few communication & service I had with them where worst, there is gap in which they fix appointment in service. And they weren't customer centric.

Had to come many times just for fixing protection plus package, because they didn't order right parts every time & last occasion they gave appointment to me to come early & made me wait for more than a hour.

Service staff are very unprofessional

These guys Rock. Great service and fantastic staff. I travelled down from the North east of England and it was worth the effort.
Callum, your the best.😁

The make, Toyota, makes this an easy sales market.
Although the staff were friendly ( and the coffee excellent) there are things the firm could learn .
Firstly, NO ONE was "free" to see me drive off the premises after my purchase.
This implies, keen to take my money, full stop!
The manager was supposedly going to thank me and shake my hand before I left. He was a "no show"!
I spent AGES waiting for the sales representative to return on many occasion during my lengthy sojourn at the garage .No explanations for those absences and he NEVER learnt my email address!
I hope any after sales service I may need will be more "user friendly".
Please remember the customer is the person paying your salary largely and therefore needs more attention.
You seem to have a very private office which you are all diving into a lot!

From a loyal customer to a deeply disappointed one – Steven Eagell Toyota has lost my trust

There was a time when the word Toyota meant trust, reliability and confidence. Those are precisely the reasons many of us buy Toyota vehicles and continue returning to authorised Toyota dealerships.

Unfortunately, my recent experience with Steven Eagell Toyota has left me extremely disappointed and has seriously undermined that trust.

I purchased my 2022 Yaris Cross from Steven Eagell Toyota and have remained a loyal customer since. I regularly service the vehicle through Toyota, have a service and MOT plan, and despite now living in Coventry I have continued travelling back to Steven Eagell for my vehicle's needs.

During a recent vehicle check I was advised that my tyres required replacement. I contacted the dealership and specifically enquired about Continental EcoContact 6 tyres in size 215/55 R17. I was quoted £108 per tyre.

On the strength of that quotation, I accepted the price and booked the vehicle in.

I then travelled approximately 35 miles to the dealership, expecting the Continental tyres that had been discussed and quoted.

Only when I arrived was I told that the £108 quotation was actually for Nexen tyres.

I was astonished.

This was not a situation where I had misunderstood a casual telephone conversation. I have the email correspondence and booking evidence relating to what I was originally quoted.

What followed was, in my view, an unconvincing explanation for how this had happened. Whatever the internal reason may have been, from the customer's perspective the position is remarkably simple: I asked about a specific Continental tyre, I was given a price, I accepted that price, a booking was made, and I travelled 35 miles on that basis. On arrival, I was told something materially different.

I left without having the work carried out, having wasted my journey and my time.

But the biggest loss here is not fuel or time. It is trust.

A customer should be able to rely on a written quotation from a main Toyota dealership without wondering whether the product or price will suddenly change when they arrive.

I have supported this dealership with my business since purchasing the vehicle and continued coming back even after moving further away. Experiences like this make customers wonder what value that loyalty actually has.

I am genuinely saddened to write this because I have always associated Toyota with exceptionally high standards. In my experience on this occasion, the dealership experience fell far below what I would expect from a business representing the Toyota brand.

I would therefore advise other customers dealing with Steven Eagell Toyota to obtain the exact tyre/product specification, brand and final price in writing and reconfirm everything before travelling to the dealership.

I hope senior management at Steven Eagell Toyota takes feedback like this seriously. I would much rather see the dealership acknowledge what went wrong, improve its processes and rebuild customer confidence than see other customers have the same experience.

Reliability is not only about the car. It should also apply to the word of the dealership selling and maintaining it.

On this occasion, regrettably, Steven Eagell Toyota has lost my trust.