Sun & Sand Sports Bewertungen 531

Pathetic once again not sure what you are selling? Unethical and false advertising..

i went to mall of emirates branch and i got assitant by employee name Ali Mannan he was so helpful and above and beyond and provide me out standing service , a really big thanks to him

I bought a pair of leggings online and received a defective item. I reported the issue with photos showing defect just one week after delivery, but they refused to accept the return. Very disappointed with the poor customer service and lack of proper product inspection. Will not be ordering again.

Extremely Disappointed — Faulty Product & Manipulative Customer Service

I purchased the Nike Zoom Invincible Run 3 (Triple Black) from Sun & Sand Sports. It’s the most expensive Nike running shoe (~AED 1,000) — and a known faulty line. Every store I visited (Dubai Hills, Mall of the Emirates, Dubai Marina) had pairs with defective heel foam peeling — including the one I ended up buying.

I had major heel surgery in March and bought this shoe specifically for post-recovery walking. I barely used it due to travel and recovery — only to return in August and find the heel foam peeling badly again. It’s clearly a manufacturing defect, not wear and tear.

When I returned to the store, staff acknowledged the defect but refused a refund — only offering an exchange or gift card. I escalated through customer service. After days of back and forth, I learned that both store staff and customer support were being directed by the same area manager who kept stonewalling my refund request, despite clear evidence of a faulty product.

To make matters worse:
• I was misled and manipulated multiple times.
• A store manager insinuated I gave the shoes to someone else, questioning my integrity.
• I waited over an hour in-store, promised a call back, and was completely ignored.

This is not how a professional company should treat a customer — especially one dealing with a medical condition and a product clearly not fit for purpose.

I’m not asking for a favor. I’m demanding my legal right to a refund for a defective product.

Sun & Sand — take accountability. You’ve lost my trust completely.

I strongly advise against ordering from Sun & Sand Sports in Dubai.

Six months ago, I placed an order as a gift for my sister – a size 38. They sent me a size 36 instead. Simple mistake? Maybe – but that’s when the nightmare began.

I requested an exchange, and not once, not twice, but three times in a row, they sent me the same wrong size again (size 36). Despite my complaints, they kept repeating the exact same error.

To make things worse, they ended up modifying the order history in their backend system to show that I had originally ordered size 36 – which is absolutely false. Thankfully, I had taken screenshots of the original order. This level of manipulation is dishonest, and borderline fraudulent.

In the end, the size 38 became unavailable, and I couldn’t even give my sister her gift. Total disappointment.

Fast forward to today – I thought I’d give them another chance. Big mistake. I placed a new order for my son: size 23. And guess what? I received a huge adult size 40 instead. This is beyond incompetence – it's surreal.

Sun & Sand Sports has shown time and time again they cannot be trusted with online orders. Poor service, lack of accountability, and zero professionalism.

Save yourself the stress – DO NOT ORDER FROM THEM.

i made an order 27th of july then its say processing already they took the first payment as well, ETA is on the 30th which is today i checked again on the status of the delivery then i was surprised that the item is refunded already! seriously without my consent without my knowing they will not reach out to you like they have time to do it no email or call? ever since im ordering to this company just now experienced this worst service at all you guys have too much bad reviews then why its still happening it means your not making actions on every complaint? you have many ideas now how to make a good service but still nothing you will just copy paste a message saying "sorry" for every complaint? for everyone who read this think twice before you order to sun and sand sports they will just give you a headache

Order number: AE03198757
Ordered the product and paid for it online. A day before delivery, it was cancelled due to no stock (why sell it on the website then?).

Among all of the online shops here in uae sun and sands delivery services is the worst. They will deliver without calling customer ahead. As a result I did not get my order. Delivery staff reached out to me when the time i raised a complain but still nothing happened. After weeks of complaining, calls and emails finally STILL nothing happens. No one reaches out if what happened to the issue. Very poor customer service too.

The worst experience I've ever had, I bought a long sleeve swim suit bottom and top set, I only received the bottom, I called to resolve it and they asked me to wait for a call of 24 to 48 hours, today is Monday, and my trip is Thursday morning and in addition to not sending the missing part they will return the money to the account which means that it will take a while after the 48 hours of the call I will still have to wait for the bank to return the money, in short I bought a swimsuit to travel and ended up without it due to the store's irresponsibility.

Horrible service at Yas Mall - would not recommend.

- I purchased Under Armour for my son's birthday (advised sales associate it was a birthday gift and was assured I could exchange).
- When I returned to exchange for a different size I was told the time has passed - seems I only had 14 days but no one advised me of this at the point of sale - despite me making it clear this was a gift.
- I left the receipt with a sales associate who assured me he could sort it out - he simply had to contact Head Office to get approval to exchange the item.
- Received a call from a female sales associate blithely advising me in a sing song voice "no, Head office will not allow, Bye"!
- I complained strongly and told her I needed someone to call me back to discuss properly. She assured me someone would call but I am still waiting - 2 weeks and counting.

Terrible customer service from Sun and Sand Sports. DO NOT RECOMMEND.

I ordered 3 pairs of socks from Sun & Sand Sports. Only 2 arrived. I followed up multiple times by email, and finally they told me the third item was out of stock and I would be refunded. I clearly said I don’t want the item anymore.

Days later, a delivery guy came with the cancelled item. I refused it, but he came back and left it at my door anyway. ( IMile delivery service ) I even received an email saying it was delivered — seriously?

On top of that, I cancelled another order before it was even delivered. I followed their instructions, refused the package, and was told I’d get a refund. Still nothing.

I’ve followed up multiple times. NO reply. NO refund. ZERO communication.

It’s just socks, but the way they handled it is unbelievable. If this is how they treat customers, I will never order from them again. There are better stores with better service in the UAE.

How long should an order be process? My oreder was placed may 14 and status say still
Processing is this normal? Do i need to cancel?

I had the worst experience with Sun and sand online shopping. I order 1 shoes for my son, and want to return it due to size. The box from 1 side was little scratched. It's been more than 1 week I'm waiting the return confirmation with daily follow ups.. and still no feedback from the company to return the intact shoe. It will be my last time I order from this online company

I bought Asics from this company online, after one use the stitching failed and I returned them to my local store. I was told they would not accept them and to call customer service. After 30 min someone answered my call, I was required to fill in the details and take photos etc
I was told this would take 24-48 hours, this actually took 5 days.
I was then finally asked to bring them back to the store for inspection !!
Never again

I had the worst online shopping experience with Sun & Sands. I placed an order on April 30, and the confirmation email indicated an estimated delivery date between May 1 and May 3. However, as of today, I have not received my order, nor have I received any updates via email or phone.

I attempted to contact customer service multiple times—called the provided number (which does not ring) and sent emails—but received no response. The lack of communication and support is extremely frustrating and unacceptable.

This experience has been a major disappointment, and I will not be ordering from Sun & Sands again. A lesson learned.

If I can give zero star I would've done it, the worst experience ever I ordered online in kuwait and waited almost 3week for it to be delivered and it was the wrong sizes, returned it and did the whole exchange thing and waited again for a hell of a time and when delivered guess what same wrong sizes I asked for full refund delivery fees included and they didn't reply to my email created a return request on my behalf and when returned they didn't cash me back the delivery fees and IT WAS THEIR FAULT THE TWO TIMES, i don't recommend it to anyone

Absolutely unprofessional and worst online shopping and delivery service. Even customer service is pathetic. They are cheaters and they did not deliver my products and denied a refund. Do not ever buy from them.

Everytime I return my item I purchased online back to the store they never let me exchange for anything to make it easier. They have to send it back to be processed and wait for a refund for weeks and weeks. I have to chase and chase everytime for my money back. Emails are usually ignored until the 5th one. It’s not been another 3 weeks waiting for my money back. I’m not sure why I return to this store but now they have lost a good customer

Very bad! The cheat on online purchases… the return policy saying you can do return in 14 days but after you purchase and deliver it is not returnable!!! Then they will share a link saying so… what world they are live in? Never will buy from them online…

Terrible service, i placed an order online for a nike shoes for my daughters birthday, i used a gift card voucher and tried to pay the other amount by credit card, i placed all the credit card info , and their website didnt confirm the order to anything but my ecard balance was 0 dhs after that. I have been struggling since 4 days now for them to return the money because they said I have to re-order again as they cant process the old order, till now despite calling everyday for an update (since they promise to call me back and never do) my money is not yet refunded and they say they are waiting for the financial team.

I feel we are in the stone age, how come a company like this doesnt have an automated way of canceling the orders and returning the money back , and how come 4 days their financial team didnt yet do the job.

They dont respect the brands they represent by doing this, on top of that i missed my dsughters birthday gift, i have to keep calling for an update which never was done. I think my next step is Duabi consumer rights so that may be they move and take it seriously.

Very unprofessional company