I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Mehr ansehen
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Mehr ansehen
Unternehmen hat geantwortet
I spoke with Leah at customer services on the live chat, she was extremely helpful and very polite and couldn’t thank her enough for her help.
Unternehmensdetails
Über SSE Airtricity
Vom Unternehmen geschrieben
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
Switch NowRepublic of Ireland
Switch NowVom Unternehmen geschrieben
Kontaktinformationen
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Vereinigtes Königreich
- sseairtricity.com
Switch Now
4,5
Hervorragend
2513 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Krunoslav was very effective
Krunoslav was very effective
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Zoltan,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Krunoslav.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Aoife
Aoife, agent which I spoke from customer service team, was professional and helpful. Overall positive experience!
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Ewa,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Aoife.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
SSE Airtricity and WhatsApp
I used WhatsApp for the first time with SSE Airtricity and Kayleigh was great she sorted everything for me. I also randomly SSE Airtricity customer service and they are also extremely helpful. So far nothing negative to say about SSE Airtricity
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Terry,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Kayleigh.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
SSE Airtricity Digital Team.
OMG SSE is the GOAT UAT thank you for…
OMG SSE is the GOAT UAT thank you for doing the thing!
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Sean,
Thank you so much for the lovely words! We're delighted to hear you’ve had such a great experience with us.
We're always here if you need us!😊
Kind regards,
Kayleigh
Due to a system error
Due to a system error, I received a bill with a 300% increase. I was very stressed and I’ve had my problem resolved in 10 minutes. It was great service from
Krunoslav.
Thank you so much.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Katie,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Krunoslav.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
We have a account with these clowns…
We have a account with these clowns unfortunately. We were advised to either pay by direct debit or standing order, so we took up the offer of the standing order and were advised to pay roughly £100 per month. I was due to move property in July and was told there would be a refund within a few days. There was no answer. My wife was at work today and got a phone call from them saying, "Oh no, you do not have a credit meter there, what you have is a pay-as-you-go meter." I asked, "Well, why are we paying the standing order per month?" They eventually found that I had nearly £700 or £700 and something in credit. Oh, I am a stick. I was in the wrong account. I said I only have one account. My advice: if you can get gas from somewhere else, please do it, and do not waste your time and the frustration of dealing with a foreigner who has no idea what the right hand and the left hand are doing. I will be staying clear of this company from today on.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi David,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
The agent Leah was very helpful and…
The agent Leah was very helpful and assisted me with my query very professionally
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Arthur,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Leah.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Quick response and resolution to what I…
Quick response and resolution to what I needed
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Aoife,
Thank you so much for your kind words! We're delighted to hear that you've found our team efficient.
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
Antwort von SSE Airtricity
Hi Galileo,
Thank you so much for your kind words! We're delighted to hear that you've found our team (patient and understanding).
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
Customer service was fast and easy
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi ,
Thank you so much for your kind words! We're delighted to hear that you've found our team (fast and efficient).
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
The agent I got onto was very helpful…
The agent I got onto was very helpful thanks very much 👍
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Martin,
Thank you so much for your kind words! We're delighted to hear that you've found our team helpful.
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
Antwort von SSE Airtricity
Hi ,
Thank you so much for the lovely words! We're delighted to hear you’ve had such a great experience with us.
We're always here if you need us!😊
Kind regards,
Kayleigh
The Agent Aoife
The Agent Aoife, was able to provide the best support and was able to help my issue and understand my billing.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi ,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Aoife.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Good, room for improvement
Generally good but room for improvement.
Positives:
- Bills are clean and easy to read
- Mobile app is (finally) functional.
- Very good customer service support with clear information and proactive responses, thank you Nikolas.
- Generally good ownership and accountability for mistakes (once queried).
Negatives:
- Incorrectly applied an early termination fee to my final bill.
- Incorrectly switched between a 24 hr rate to a Smart D/N/P rate without notifying me.
- Internal communication needs work, we still had sales agents calling to the door with no idea that we were already a customer.
- The mobile app was absolutely unusable for a while until they fixed whatever the issue was.
- Customer support is now buried behind layers of web pages and chat bots instead of just providing a phone number.
Verdict: I would use SSE again in the future. I switched because they didn't offer the best price at the time.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi David,
Thank you for providing this feedback! We are sorry that your experience at SSE Airtricity didn’t fully match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Issue quickly resolved
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Alison,
Thank you so much for the lovely words! We're delighted to hear you’ve had such a great experience with us.
We're always here if you need us!😊
Kind regards,
Kayleigh
clear and patient
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Qiwei,
Thank you for your positive feedback. We're delighted to hear that you've found our team (clear and patient).
Kind regards,
Kayleigh
I had a problem with my metre reading…
I had a problem with my metre reading and the the agent was very helpful and spot on with his advice.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Fiona,
Thank you for your valued feedback and for taking the time to share your experience!
Kind regards,
Kayleigh
Muhammad, SSE Airtricity Digital Team.
The live customer service agent resolved my issue promptly and efficiently.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Karen,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Muhammad.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Helpful understood what I needed and…
Helpful understood what I needed and sorted it all out, very helpful
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Maria,
Thank you for the fantastic feedback! We're so pleased to hear that our customer service team was able to assist you efficiently. Providing quick and helpful support is what we aim for and it's great to know we hit the mark. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh
quick
quick, responsive, helpful feedback from customer service agent.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Ken,
Thank you so much for your kind words! We're delighted to hear that you've found our team (quick and responsive).
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.