I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Mehr ansehen
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Mehr ansehen
Unternehmen hat geantwortet
I spoke with Leah at customer services on the live chat, she was extremely helpful and very polite and couldn’t thank her enough for her help.
Unternehmensdetails
Über SSE Airtricity
Vom Unternehmen geschrieben
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
Switch NowRepublic of Ireland
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Kontaktinformationen
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Vereinigtes Königreich
- sseairtricity.com
Switch Now
4,5
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2513 Bewertungen
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Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Absolutely appalling treatment by SSE…
Absolutely appalling treatment by SSE Airtricity.
We manage Castlegardens Retirement Village on behalf of Mowlam Healthcare. The residents include retired people and clients with additional or special needs.
A previous tenant left on 17 July 2026 and closed his account. A bill for only €32.87 was issued to the new occupier on 17 August. I telephoned SSE Airtricity on 1 September and paid the bill because a new tenant was moving in that day.
I was assured that the electricity had not been disconnected. However, when my colleague arrived to hand over the keys, he discovered that the supply had been cut off.
After SSE Airtricity had accepted my payment, its staff initially refused to help unless I put the account in my name, even though I was acting as the professional managing agent. I then spent approximately an hour being passed from department to department while a vulnerable tenant was waiting to move into a property without electricity.
Only after repeatedly demanding action was I eventually assured that ESB Networks would reconnect the property remotely. I was then told that I should call back again to make sure it had actually happened.
Disconnecting an essential service in these circumstances, providing incorrect information and then refusing to assist after accepting payment was completely unacceptable. We will be submitting a formal complaint and seeking a full explanation, apology and appropriate compensation.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Anne ,
Thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience with our service. Your satisfaction is important to us, and we'd like to help resolve any issues you're facing. Please reach out to our customer service team so we can assist you further and improve your experience. Thank you for giving us the opportunity to make things right.
Kind regards,
Kayleigh
Quick and prompt response
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Agata,
Thank you for your lovely feedback! We’re delighted to hear that you found our response quick and prompt. We really appreciate you taking the time to share your experience with us.
Kind regards,
Kayleigh
Resolution of my concerns about billing
Thanks to Mohammad, he answered my questions promptly, and resolved my billing issues quickly, without any hassle.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Ali,
Thank you for your wonderful feedback! We’re so pleased to hear that Muhammad was able to answer your questions promptly and resolve your billing query quickly and smoothly. We’ll be sure to pass your kind comments on to him.
Kind regards,
Kayleigh
Clear and immediate responses to my…
Clear and immediate responses to my queries.
But the issue re printing off a copy of my bill in PDF FORMAT as it is on your website is still not clear as I do not have this problem with other suppliers invoices I may need to print off. Right side of bill not fully printing - where euro amounts are.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Elizabeth,
Thank you for your valued feedback and for taking the time to share your experience!
Can you please reach out to our Customer Service Team with a snippet of this PDF issue and we will be happy to help.
Kind regards,
Kayleigh.
customer service and staff very…
customer service and staff very helpful: Muhammad
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Caroline,
Thank you for your lovely feedback! We’re delighted to hear that you found our customer service helpful and that Muhammad was able to assist you. We’ll be sure to pass your kind words on to him — your recognition is greatly appreciated.
Kind regards,
Kayleigh
Prompt response to queries
Prompt response to queries
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Brian,
Thank you very much for the great feedback for our webchat team. Providing quick and helpful support is what we aim for 😊
We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh
I was dealing with Aoife today in terms…
I was dealing with Aoife today in terms of my bill and how ESB are capturing the flexi usage. She was able to confirm and explain the details. Thank you
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Anamaria,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Aoife.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Winter time prices up
Winter time prices up. Like clockwork.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi John,
Thanks for sharing your feedback. We understand that seasonal price changes can be frustrating. We always aim to keep our pricing fair and transparent while continuing to provide the best possible service. We appreciate you taking the time to leave a review. If you would like to reach out to us so we can check if you are getting the best price possible, we would be happy to help.
Kind regards,
Kayleigh
I absolutely hate cold callers
I absolutely hate cold callers, although I completely understand that the people doing it are only trying to get contracts and make a living.
The reason for this review is the experience I had with an Airtricity representative who called to my door recently. I politely explained that I was happy with my current energy supplier, but despite me saying this several times, he just wouldn’t let it go. The conversation became very pushy, and I eventually had to be quite blunt and tell him that I wasn’t interested.
I have no issue with someone calling to offer a service, and I appreciate that it’s their job. But when someone has clearly said multiple times that they’re happy with their current supplier and aren’t interested, I think that should be respected.
Unfortunately, the pushy approach has left me with a very negative impression of Airtricity. Sometimes knowing when to take “no” for an answer is just as important as making the sale.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi ,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Their reply was clear and consise
Their reply was clear and consise, so helpful
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Daniel,
Thank you so much for the lovely words! We're delighted to hear you’ve had such a great experience with us.
We're always here if you need us!😊
Kind regards,
Kayleigh
Dump your AI chatbot & give Aoife a raise
Aoife made this great. The AI robot is appalling, repeatedly telling me it could not give me the price details agreed in the contract and look at my bill, and even though I clearly stated I have not received my first bill yet, it continued in this loop.
Aoife was helpful, clear and fast.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi ______,
Thank you for your wonderful feedback! I am sorry to hear that the chatbot gave you some conflicting information.
We're so pleased to hear that you were happy with the service provided by Aoife.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Mohammad was very helpful
Mohammad was very helpful, he resoled my query and was very polite.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Lynn,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Muhammad.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Email Notification Update
Query dealt with very quickly with no back and forth needed. Just need an email updated for notifications as site does not do it automatically when you change email yourself, Krunoslav sorted it in no time.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Rabb,
Thank you for the fantastic feedback! We're so pleased to hear that our customer service team was able to assist you efficiently. Providing quick and helpful support is what we aim for and it's great to know we hit the mark. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh
SSE Airtricity Whats App customer…
SSE Airtricity Whats App customer service is some job. Good man Mohammad was some man
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Damien,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Muhammad.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Online customer service
Online customer service rep Krunoslav was excellent and helpful, issue resolved quickly.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi ,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Krunoslav.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Run around
I was following up a query that I already submitted earlier in the year. I was told the person who I dealt with at that stage has now left the company. This is not my problem. That individual also gave me incorrect advice at the time. I was also told today that I would have to wait 4 another weeks for confirmation that I can get an increased export rate for my solar energy. It will apparently take that long to confirm what company I had the install done with (Even though the company partners with SSE and either they or I can surely confirm this information in 10 minutes) I am owed additional export tariffs since the beginning of the year and I will now have to wait until November for a resolution. Not good enough.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Bernard,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Got answers to my query
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Michael ,
Thank you very much for the great feedback for our webchat team. Providing quick and helpful support is what we aim for 😊
We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh
Very quick Responses
Great quick help from all including Carlos and Eliona Great team as always
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Patrick,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Eniola and Carlos.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Antwort von SSE Airtricity
Hi Brendan ,
Thank you for your valued feedback and for taking the time to share your experience!
Kind regards,
Kayleigh
Fee reversal
I called up regarding a termination fee that had been applied on my account when switching provider. After explaining my situation, the Customer Service agent Nikolas agreed to have it waived. The agent was very professional and we did it all over webchat so I didn't even need to make a call.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Richard,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Nikolas.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
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