I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Mehr ansehen
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Mehr ansehen
Unternehmen hat geantwortet
Had a great year with SSE, when I did leave for another provider, my new provider in error, stopped my supply with SSE too early (few days) so I was charged the early cancellation fee. I spoke with a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über SSE Airtricity
Vom Unternehmen geschrieben
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
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Kontaktinformationen
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Vereinigtes Königreich
- sseairtricity.com
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4,5
Hervorragend
2509 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Was on chat with Nikolas
Was on chat with Nikolas, utterly unhelpful, he was limited by the system airtricity use with only every 2 week direct debits but lord he navigated everything robotically without an iota of grace or ingenuity to help the customer, feel like switching on the back of the interaction, probably will.
21. Oktober 2026
Bewertung ohne vorherige Einladung
day night tariff switch poor experience
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back and forth conversations NIE are blaming SSE for not correctly processing the request and SSE are blaming NIE as they are satisfied they did everything correctly. I have no contract with NIE but SSE say I should complain to NIE. As a result I am not able to change tariff until meter exchange completed. SSE customer service has been very disappointing on this occasion. I aaked for my complaint to be escalated but this has not been done either.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Firstly I did not have to wait to long…
Firstly I did not have to wait to long n Leha was very nice n polite n gave me the information I needed very helpful thanks
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Ann,
Thank you for your lovely review! We’re delighted to hear that you didn’t have to wait long and that Leah was friendly, polite, and helpful. We’ll be sure to pass your kind words on to her. Thank you for taking the time to share your experience with us!
Kind regards,
Kayleigh.
Customer Service is always excellent…
Customer Service is always excellent and the staff are always very friendly and helpful whether it is by phone or email.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Lorraine.
Thank you for your wonderful feedback! We’re delighted to hear that you consistently receive excellent customer service and find our team friendly and helpful, whether by phone or email. Your kind words mean a lot to us, and we really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
SSE Airtricity's customer support is…
SSE Airtricity's customer support is the best!!!
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Ajimon,
Thank you so much for your fantastic feedback! We’re thrilled to hear that you’re so happy with our customer support. Your kind words mean a lot to our team, and we’ll continue doing our best to provide excellent service every time. Thanks for choosing SSE Airtricity!
Kind regards,
Kayleigh.
Quick resolution to my issue
I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the new bill generated and it was done as promised. The agents were all very helpful, it was easy to navigate from the website to the live agent and my issue was resolved quickly. Great customer service.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Gillian,
Thank you for taking the time to share such detailed and positive feedback! We’re delighted to hear that our team made the refund process straightforward and that everything was completed as promised. It’s great to know that you found our webchat easy to access and that our agents were helpful throughout. We’ll be sure to share your kind words with the team. Thank you for choosing SSE Airtricity!
Kind regards,
Kayleigh.
Prompt attention to my issue and quick…
Prompt attention to my issue and quick resolution
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Peter,
Thank you for your lovely feedback! We’re pleased to hear that your issue received prompt attention and was resolved quickly. Providing efficient and helpful customer service is very important to us, and we appreciate you taking the time to share your experience. Thank you for choosing SSE Airtricity!
Kind regards,
Kayleigh.
Issues with an account
Issues with an account. It took a while to sort out but the people who communicated with me were very helpful and updated me as adjustments were made
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Kathryn,
Thank you for sharing your feedback. We’re sorry to hear that it took some time to resolve the issues with your account, but we’re pleased that our team kept you informed throughout the process and provided helpful support. We appreciate your patience and understanding while the necessary adjustments were made, and we’ll continue working to provide the best possible customer service. Thank you for choosing SSE Airtricity!
Kind regards,
Kayleigh.
Agent was so helpful and resolved my…
Agent was so helpful and resolved my query effectively & in a very customer centric fashion
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Martin,
We’re delighted to hear that our agent provided such helpful, efficient and customer-focused support. Delivering a positive experience and resolving queries effectively is always our priority. We’ll be sure to pass your kind feedback on to the team!
Kind regards,
Kayleigh.
Customer service agent was…
Customer service agent was knowledgeable and straight to the point. Very helpful!
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Adam,
We’re delighted to hear that our agent provided clear, knowledgeable and helpful support. We always aim to make things as straightforward as possible for our customers, so it’s great to know you had a positive experience. We’ll be sure to share your feedback with the team!
Kind regards,
Kayleigh.
Your agents are really professional and…
Your agents are really professional and helpful, thank you
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Tiphanie,
We’re delighted to hear that you found our team professional and helpful! Providing excellent customer service is very important to us, and your positive feedback is greatly appreciated. We’ll be sure to pass your kind words on to the team!
Kind regards,
Kayleigh.
Quick and Helpful customer service
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Janet,
We’re glad to hear you received quick and helpful customer service! We always aim to make things as easy and straightforward as possible for our customers. We appreciate you taking the time to share your positive experience!
Kind regards,
Kayleigh.
Carlos was efficient and the solution what I was looking for
Carlos was efficient, quick and the conversation was fluent and smooth. The solution was very satisfactory and exactly what I was looking for.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Ana,
We’re delighted to hear that Carlos provided such efficient and helpful service. It’s great to know that the conversation was smooth and that the solution met your expectations. We’ll be sure to pass your lovely feedback on to Carlos!
Kind regards,
Kayleigh.
Was easy and inquiry was sorted out…
Was easy and inquiry was sorted out fast.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Hugh,
Thank you very much for the great feedback for our webchat team. Providing quick and helpful support is what we aim for 😊
Kind regards,
Stephen
AI chat function is not helpful
Should not have to get an estimated bill if gas meter reading is the same as previous reading, but only post decimal point digits have changed. Had to go to an assistant for that. AI couldn't handle the issue. Real person solved it promptly. AI should not be the first option offered on chat function.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi,
Thank you for taking the time to share your valued feedback! We're committed to improving your experience.
Kind regards,
Stephen
Electric Ireland switched my electric…
Electric Ireland switched my electric account from SSE electricity a bit early which was my mistake i got the dates wrong by two weeks I think and I let them switch but sse gave me a €100 early cancellation fee on my account after being with them the whole contract without any issues , I wouldn't mind a pro rata fine as it was my mistake but don't go with these robbers, customer service are just robots I would not recommend them in these tough times,I also spoke with Nikolas who was not as helpful in waiving my fee as others in these reviews , he was present but couldn't be less helpful and it's funny how they reply to the five star reviews with gratitude and ignore the one star reviews of genuine customers having a complaint.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Martin,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would like to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Stephen
Good Customer Service
Very happy with customer service via whatsapp.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Ann,
Thank you very much for the great feedback for our webchat team. Providing quick and helpful support is what we aim for 😊
Kind regards,
Stephen
I needed access to old bills from a…
I needed access to old bills from a cancelled account and Bianka was amazing. She had this sorted for me in minutes. Really happy with this help.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Emma,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Bianka. Recognition like this means a lot to our team! 😊
Kind regards,
Stephen
I had experience recently with another…
I had experience recently with another companies AI agent that left me dissapointed, the AI agent today had very good language and was able to direct me to a live agent with ease, the live agent Muhammad was very nice and resolved my issue quickly and with ease
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Daniel,
Thank you for your valued feedback and for taking the time to share your experience! We're always here if you need us!😊
Kind regards,
Stephen
Ai couldn't help so transfered to an…
Ai couldn't help so transfered to an agent Aoife who answered my query in minutes
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Carolina,
Thank you so much for the excellent score! We're delighted to hear you’ve had such a good experience with us 😊
Kind regards,
Stephen
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