I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Mehr ansehen
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Mehr ansehen
Unternehmen hat geantwortet
I spoke with Leah at customer services on the live chat, she was extremely helpful and very polite and couldn’t thank her enough for her help.
Unternehmensdetails
Über SSE Airtricity
Vom Unternehmen geschrieben
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
Switch NowRepublic of Ireland
Switch NowVom Unternehmen geschrieben
Kontaktinformationen
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Vereinigtes Königreich
- sseairtricity.com
Switch Now
4,5
Hervorragend
2512 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very friendly and helpful
Very friendly and helpful
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Minne,
Thank you for your lovely feedback. We’re delighted to hear that you found our team friendly and helpful.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Kayleigh.
Question and answer no problems
Aoife simply answered the question about the contract, in relation to a cancelled switch, resolving my query via chat.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Marc,
Thank you for taking the time to leave a review. We’re pleased to hear that Aoife was able to clarify your contract query following the cancelled switch and resolve the matter for you through our chat service.
We’ll be sure to share your positive feedback with Aoife.
Kind regards,
Kayleigh.
Wmy mistake correctedould like to thank sse call center for…
Would like to thank sse call center for correcting my mistake with a meter reading and taking a weight of my mind. And all done so quickly and easily thank you again
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Hanna,
Thank you for your kind feedback. We’re delighted to hear that our team was able to correct the meter reading and put your mind at ease so quickly and easily.
We really appreciate you taking the time to share your experience and are happy we could help.
Kind regards,
Kayleigh.
Muhammad was very helpful in resolving…
Muhammad was very helpful in resolving my problem and answering all queries. Thank you Muhammad!
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Yusuf,
Thank you for your lovely feedback. We’re delighted to hear that Muhammad was able to resolve your issue and answer all your queries.
We’ll be sure to pass your kind words on to Muhammad.
Kind regards,
Kayleigh.
The support was easy to discuss over a…
The support was easy to discuss over a chat and was really quick to get resolved. Thanks
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi,
Thank you for your feedback. We’re delighted to hear that you found our chat support easy to use and that your query was resolved quickly.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Kayleigh.
Fast and quick customer service
Fast and quick customer service. Friendly and helpful. 5 stars
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Cristin,
Thank you for your fantastic 5 star review. We’re delighted to hear that you found our customer service fast friendly and helpful.
We really appreciate you taking the time to share your positive experience with us.
Kind regards,
Kayleigh.
Aoife was Grrrrreat
Aoife was Grrrrreat! (As Tony would say)
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Lisa,
Thanks so much for the great feedback! We’re delighted to hear that Aoife was able to help.
We’ll make sure your kind words are passed on to her.
Kind regards,
Kayleigh.
Great Customer Service Today
Customer Service agent Eni was a great help, promptly answered and resolved my query in one message.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Nikolas,
Thank you for your kind feedback. We’re delighted to hear that Eniola was able to help and resolve your query so quickly.
We’ll be sure to pass your lovely comments on to Eniola.
Kind regards,
Kayleigh.
Complete inefficiency in customer…
Complete inefficiency in customer service. I have spent 6 hours on the phone on the last 4 days requesting a reconnection in a rented property, You get someone different every time and repeat your story. They are not the cheapest supplier either. Do not touch this company. If you have any sort of issue be prepared to be driven crazy. I'll be moving instantly.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Aine,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Terrible experience with the customer…
Terrible experience with the customer service representative’s attitude. He was rude and sounded like sick of the job he’s doing.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi,
Thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience with our service. Your satisfaction is important to us, and we'd like to help resolve any issues you're facing. Please reach out to our customer service team so we can assist you further and improve your experience. Thank you for giving us the opportunity to make things right.
Kind regards,
Kayleigh
Sanita was exceptional and resolved my…
Sanita was exceptional and resolved my issue in a number of minutes . She was extremely efficient, friendly and polite ! Very very positive customer service experience
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Susan,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Santia.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Terrible company to deal with got my…
Terrible company to deal with got my second bill from them .
First bill never checked because I was in credit but the next one what I was told when I sign up didnt appear on bill otherwise I would never have left electric ireland.
The unit rate i was qoutes was not on my bill after discount
When i phoned getting passed from Billy to Jack
Nobody can resolve the issue
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Anne,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Great support
Easy to reach out to, quick response, very straightforward. 110% Recommended.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi,
Thank you for your valued feedback and for taking the time to share your experience!
Kind regards,
Kayleigh
Issue resolved completely with the assistance of customer service person
Issue resolved completely with the minimum of communication exchange.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi James,
Thank you very much for the great feedback for our webchat team. Providing quick and helpful support is what we aim for 😊
We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh
CEG payment explained
Nikita replied to my query quickly and professionally and explained what was happening. Thank you for your help.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Karen,
Thank you so much for your lovely feedback! We’re delighted to hear that you were pleased with the service provided by Nikita.
We’ll be sure to share your kind words with them. It’s always wonderful to receive such positive feedback, and your recognition really means a lot to our team.
Kind regards,
Kayleigh
No issues at all
No issues at all. Kayleigh was very good and answered my question with no issues. She was also very polite
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Aiden,
Thank you for taking the time to share your feedback with us. We’re really pleased to know that you had such a positive experience with Kayleigh and were happy with the service you received.
We’ll be sure to pass your lovely comments on to them. Feedback like yours is greatly appreciated and is a fantastic way to recognise the hard work of our team.
Kind regards,
SSE Airtricity digital team
Small delay waiting for agent but…
Small delay waiting for agent but otherwise excellent service
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Frank,
Thank you for your feedback! We’re pleased to hear that, aside from the small wait for an agent, you had an excellent experience with us. We really appreciate your patience and kind comments, and we hope to assist you again in the future.
Kind regards,
Kayleigh
Questionable Data-Protection / Cyber policies
Out of the blue, I got an email today, which was a request to change my Email Address for my account. I reported it to SSE, but they didn't seem concerned about how someone could get my details and prompt an Email change. Data protection and Cyber security isn't really at the top of their list of concerns.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi,
Thank you for bringing this to our attention. We’re sorry to hear about the concern raised regarding the unexpected email you received.
We take the security and protection of our customers’ information very seriously, and we understand why receiving an unexpected request to change your email address would be concerning. We’d like to look into this further and ensure your concerns are properly addressed.
Please get in touch with our team directly with the details of the email you received so we can investigate this for you.
Kind regards,
Kayleigh
Muhammad was very helpful and got…
Muhammad was very helpful and got straight to it for my request.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi,
Thank you for your fantastic feedback! We’re delighted to hear that Muhammad was so helpful and dealt with your request promptly and efficiently. We’ll be sure to pass your kind words on to him — we know he’ll really appreciate the recognition.
Kind regards,
Kayleigh
Absolutely appalling treatment by SSE…
Absolutely appalling treatment by SSE Airtricity.
We manage Castlegardens Retirement Village on behalf of Mowlam Healthcare. The residents include retired people and clients with additional or special needs.
A previous tenant left on 17 July 2026 and closed his account. A bill for only €32.87 was issued to the new occupier on 17 August. I telephoned SSE Airtricity on 1 September and paid the bill because a new tenant was moving in that day.
I was assured that the electricity had not been disconnected. However, when my colleague arrived to hand over the keys, he discovered that the supply had been cut off.
After SSE Airtricity had accepted my payment, its staff initially refused to help unless I put the account in my name, even though I was acting as the professional managing agent. I then spent approximately an hour being passed from department to department while a vulnerable tenant was waiting to move into a property without electricity.
Only after repeatedly demanding action was I eventually assured that ESB Networks would reconnect the property remotely. I was then told that I should call back again to make sure it had actually happened.
Disconnecting an essential service in these circumstances, providing incorrect information and then refusing to assist after accepting payment was completely unacceptable. We will be submitting a formal complaint and seeking a full explanation, apology and appropriate compensation.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Anne ,
Thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience with our service. Your satisfaction is important to us, and we'd like to help resolve any issues you're facing. Please reach out to our customer service team so we can assist you further and improve your experience. Thank you for giving us the opportunity to make things right.
Kind regards,
Kayleigh
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