I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Mehr ansehen
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Mehr ansehen
Unternehmen hat geantwortet
I spoke with Leah at customer services on the live chat, she was extremely helpful and very polite and couldn’t thank her enough for her help.
Unternehmensdetails
Über SSE Airtricity
Vom Unternehmen geschrieben
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
Switch NowRepublic of Ireland
Switch NowVom Unternehmen geschrieben
Kontaktinformationen
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Vereinigtes Königreich
- sseairtricity.com
Switch Now
4,5
Hervorragend
2512 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very prompt and straight to the point
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Awung,
Thank you for your kind feedback! We’re delighted to hear that you found our service prompt and straightforward. We really appreciate you taking the time to leave a review.
Kind regards,
Kayleigh.
Great customer service
Great customer service and Muhammad was very helpful.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Chethan,
Thank you for your lovely feedback! We’re delighted to hear you received great customer service and that Muhammad was able to help. We’ll be sure to pass your kind words on to him. We really appreciate your support!
Kind regards,
Kayleigh.
Very helpful and friendly and hopefully…
Very helpful and friendly and hopefully has sorted my issue out ,am waiting on a email in next 3/5days to confirm I get the code I need
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Katie,
Thank you for your kind feedback! We’re pleased to hear that you found our service helpful and friendly. We hope everything is resolved for you and that you receive the code you need within the expected timeframe. Thank you for your patience and for taking the time to leave us a review!
Kind regards,
Kayleigh.
Contacted Airtricity after receiving…
Contacted Airtricity after receiving final bull with 50 euro after terminating the contract on 02/09, where a year was expiring on 05/09. 50 euro fees . That’s not a point , the girl replied quickly , you are liable because you are leaving early, cut the chat straight away , no goodbye, zero manners . Definitely you don’t want to go back to someone
Who speaks like this or more doesn’t know how to
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Iwona,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Solar energy credit
Kayleigh was able to answer my query promptly.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Kevin,
Thanks for your review! We’re pleased to hear Kayleigh was able to assist you quickly and provide the information you needed. We’ll be happy to share your feedback with her!
Kind regards,
SSE Airtricity Digital Team.
Brilliant service did online chat with…
Brilliant service did online chat with someone needed to change/ update my details and it was done in a matter of minutes.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Nicki,
Thank you for the brilliant feedback! We’re so pleased our online chat team could help update your details so quickly. It’s great to hear everything was sorted within minutes. We really appreciate you sharing your experience!
Kind regards,
Kayleigh.
Mohammed resolved the problem with my…
Mohammed resolved the problem with my billing issue promptly and effectively
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Elaine,
Thank you for sharing your experience! It’s great to hear that Muhammad was able to help with your billing query and get everything sorted so efficiently. We’ll make sure he knows how much you appreciated his assistance!
Kind regards,
Kayleigh.
Sorted problems very fast
Sorted problems very fast
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Raimundas,
Thank you for your feedback! We’re delighted to hear that we were able to resolve your issue quickly. We really appreciate you taking the time to leave us a review!
Kind regards,
Kayleigh.
Advisor was so helpful
Advisor was so helpful, had the issue sorted in minutes
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Liam,
Thank you for your fantastic feedback! We’re delighted to hear that our advisor was so helpful and got your issue resolved within minutes. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
Swift answer
Didn't have to wait long for human agent. Got answers very quickly. Very helpful.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Kevin,
Thank you for your great feedback! We’re delighted to hear you were connected with a human agent quickly and received the answers you needed without a long wait. It’s wonderful to know our team was helpful. We really appreciate you taking the time to leave us a review!
Kind regards,
Kayleigh.
Good response time and helpful agent
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Paul,
Thank you for your valued feedback and for taking the time to share your experience!
Kind regards,
Kayleigh
Nikolas was very helpful and…
Nikolas was very helpful and knowledgeable, I am happy
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Lorraine,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Nikolas.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
Kayleigh
Raising rates to exorbitant levels to…
Raising rates to exorbitant levels to fuel data centres and economy while punishing customers. Paying ceo and upper echelon execs huge money while families with infants and small children suffer as do the elderly. This company is more rotten at the core than most. You can't send an email because they don't want a paper trail.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi James,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Contact with a real person
After my issue wasn't resolved with the chatbot, I chatted to a customer service agent called Kayleigh who was able to answer all of my questions.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Linda,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Kayleigh.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
SSE Airtricity Digital Team.
CEG statement not emailed
CEG statement not emailed. Queried why. Agent confirmed it was on account but won't show up until next bill. Couldn't email the statement to me
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Grainne,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Kayleigh was very helpful and…
Kayleigh was very helpful and knowledgeable. The problem was explained and solved. Only downside is the wait tou have for something be free.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Jan,
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the service provided by Kayleigh.
We'll be sure to pass along your kind words—recognition like this means a lot to our team!
Kind regards,
SSE Airtricity Digital Team.
Eniola was very quick
Eniola was very quick, efficient, helpful and friendly with my query, thank you kindly
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Gemma,
Thank you so much for your lovely feedback. We’re delighted to hear that Eniola was quick, efficient, helpful and friendly when assisting with your query.
We’ll be sure to pass your kind comments on to Eniola.
Kind regards,
Kayleigh.
Great customer service
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Mauricio,
Thank you for your kind feedback. We’re delighted to hear you had a great experience with our customer service team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kayleigh.
Request dealt promptly
My request was dealt promptly by Kayleigh a very lovely professional agent.
I have been a customer of SSE Airticity since I moved to Belfast 7.5 years ago, I was approached by other service providers but I never felt the need to change.
Sonia Rota
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Sonia,
Thank you for your lovely feedback. We’re delighted to hear that Kayleigh dealt with your request promptly and provided such a professional and friendly service.
We’re also very grateful for your continued loyalty to SSE Airtricity over the past 7.5 years. It’s fantastic to hear that you’ve chosen to stay with us despite being approached by other providers.
We’ll be sure to pass your kind comments on to Kayleigh.
Kind regards,
Kayleigh.
Issue resolved
Got to speak to real person, she resolved my issue quickly
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Ger,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you were able to speak with one of our team members and that your issue was resolved quickly.
We really appreciate your kind words.
Kind regards,
Kayleigh.
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