I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Mehr ansehen
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Mehr ansehen
Unternehmen hat geantwortet
I spoke with Leah at customer services on the live chat, she was extremely helpful and very polite and couldn’t thank her enough for her help.
Unternehmensdetails
Über SSE Airtricity
Vom Unternehmen geschrieben
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
Switch NowRepublic of Ireland
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Kontaktinformationen
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Vereinigtes Königreich
- sseairtricity.com
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4,5
Hervorragend
2512 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I had a great experience with SSE…
I had a great experience with SSE Airtricity’s WhatsApp customer service. I was assisted by Aoife, who was extremely helpful, fast, and competent. She understood my query straight away and dealt with everything efficiently and professionally.
It was really refreshing to receive such quick and excellent customer service. Thank you, Aoife, for making the whole process so easy! ⭐⭐⭐⭐⭐
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Isa,
Thank you so much for your wonderful feedback! We’re delighted to hear that Aoife provided such quick, helpful, and professional support through WhatsApp. We’ll be sure to pass your kind words on to her.
It’s fantastic to know that she made the process easy for you and was able to resolve your query efficiently. Thank you for choosing SSE Airtricity and for taking the time to share your experience!
Kind regards,
Kayleigh.
All my questions answered quickly and thoroughly
Krunoslav was very helpful and resolved the matter for me.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Paul,
Thank you for your kind feedback! We’re delighted to hear that Krunoslav was able to assist you and resolve the matter. We’ll be sure to share your lovely comments with him. We really appreciate you taking the time to leave a review!
Kind regards,
Kayleigh
Quick easy rsponse to my query
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Conor,
Thank you for your review! We’re pleased to hear that you received a quick and easy response to your query. We really appreciate your feedback and are always happy to help!
Kind regards,
Kayleigh.
Customer service
Spoke with a nice chap Andrei , very prompt and honest with his answers to my questions
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Michael,
Thank you for your kind review! We’re delighted to hear that Andrei was prompt, helpful, and honest when answering your questions. We’ll be sure to pass your lovely feedback on to him. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
The answer to my query was quick and…
The answer to my query was quick and efficient
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Sinead,
Thank you for your review! We’re pleased to hear that your query was answered quickly and efficiently. We really appreciate your feedback and are always happy to help!
Kind regards,
Kayleigh.
Muhammad was super helpful & efficient
Muhammad was super helpful & efficient. Thanks for your help!
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Tamara,
Thank you for your kind review! We’re delighted to hear that Muhammad was so helpful and efficient. We’ll be sure to pass your lovely feedback on to him. Thanks again for taking the time to share your experience!
Kind regards,
Kayleigh.
Antwort von SSE Airtricity
Hi Neto,
Thank you for your review! We’re glad to hear that you found the experience fast, easy, and straightforward. We really appreciate your feedback and look forward to helping you again in the future!
Kind regards,
Kayleigh.
They wear very helpful and easy too…
They wear very helpful and easy too sort my problem out fast for me
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Chrisy.
Thank you for your kind review! We’re so pleased to hear that our team was helpful and able to resolve your issue quickly and easily. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
the person i deal with sorry didn't…
the person i deal with sorry didn't catch the name couldn't help enough
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Gary,
Thank you so much for your kind review! We’re delighted to hear that you received such helpful and friendly service. We’ll be sure to pass your lovely feedback on to the team member who assisted you. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
Great help through Whats app.
Great help through Whats app.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Nicola,
Thank you for your lovely review! We’re so pleased to hear you received great help through WhatsApp. We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Kind regards,
Kayleigh.
Prompt response to my query & issue…
Prompt response to my query & issue resolved within several minutes
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Alex,
Thank you for your great review! We’re delighted to hear that we were able to respond promptly and resolve your issue within just a few minutes. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
Agent Leah was very polite and helpful
Agent Leah was very polite and helpful. I really appreciate it.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Jismy,
Thank you so much for your kind words! We’re delighted to hear that Leah was polite and helpful and provided you with such a positive experience. We’ll be sure to pass your lovely feedback on to her. We really appreciate you taking the time to leave a review!
Kind regards,
Kayleigh.
I am giving SSE one star but (I would…
I am giving SSE one star but (I would put zero star) ... I am deaf person and cannot access to phone line so email is option so I wait for thier response over a week later ... I don't recommend anyone on SSE AIRTRICITY ... I will go back old one when my contact with SSE is over ... I cannot wait
You reply me so quick after I make complaint in review and not my email until a week later .... enough is enough and your company is not great for disability and valuable people
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Gabrielle,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Spoke with a young lady Jordin in…
Spoke with a young lady Jordin in customer service. Very good at her job and compassionate. Ive had an ongoing issue regarding my account and she’s took the time to hear me out and get it finally fixed after 6 previous attempts! Credit to her and thanks again! All the best, Brian.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Brian,
Thank you so much for the lovely review ! We’re delighted to hear that Jordin was able to resolve your issue and provide such compassionate and helpful service. We’ll be sure to pass your kind words on to her!
Kind regards,
Kayleigh.
Fantastic customer service and my issue…
Fantastic customer service and my issue was dealt with ease and professionalism. Eniola was really great, quick and efficient
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi,
Thank you for your lovely review! We’re so pleased to hear that Eniola provided such quick, efficient and professional service. We’ll be sure to pass on your kind feedback!
Kind regards,
Kayleigh.
On joining promised a £60 credit in 2…
On joining promised a £60 credit in 2 installments after 6mths I contacted them and still no £30 credit I used their WhatsApp on their app which is completely useless as I was constantly asked to keep identifying myself
Thanks for your response I have since received my credit top up Via a telephone call but have yet to receive a written apology for your failures
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Craig,
We’re sorry to hear about your experience and the frustration caused.
We’d like the opportunity to look into this and get things resolved for you. I have sent a request for your account details, please respond to this and I will look into this further for you.
Kind regards,
Kayleigh.
Avoid at all costs, Impossible to cancel within the 14-day cooling-off period
I have been trying to cancel my contract within my legal 14-day cooling-off period over the last two days, but the process has been an absolute nightmare. The company insists that cancellation can only be done over the phone, yet it is impossible to reach anyone.
I have called four separate times and signed up for a callback twice, but I still have not received a single response. It should not require this level of effort or frustration just to end a contract, especially when acting within the mandated cooling-off window. The complete lack of support and inaccessible customer service has left me incredibly frustrated. Save yourself the headache and go elsewhere.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Rhona,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Very effecient service with Kayleigh
Very effecient service with Kayleigh, step by step.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Geraldine,
Thank you for your lovely review! We’re pleased to hear that Kayleigh provided efficient service and guided you through everything step by step. We’ll be sure to pass on your kind feedback!
Kind regards,
SSE Airtricity Digital Team
Carlos was fantastic with good advice…
Carlos was fantastic with good advice and needed information. Many thanks to him.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi,
Thank you for your lovely review! We’re delighted to hear that Carlos provided you with helpful advice and the information you needed. We’ll be sure to pass on your kind feedback!
Kind regards,
Kayleigh.
Keyleigh on the webchat
Keyleigh on the webchat did an excellent job everything was quick and to the point while being courteous and friendly an excellent agent
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Earl,
Thank you for your great review! We’re delighted to hear that Kayleigh provided quick, friendly and professional service. We’ll be sure to pass on your kind feedback!
Kind regards,
SSE Airtricity Digital Team
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