I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They i... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Mehr ansehen
Not a great experience. Specifically asked if all parts were in stock prior to pulling the trigger on the 950.00 purchase. Weeks went by before they shipped outta a Florida warehouse. And got 1 of... Mehr ansehen
The folks at Ground up are wonderful and polite. I am fortunate to do will call pickup. Great experience every time. They continuously try to supply the best quality restoration parts to us. I purchas... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Kontaktinformationen
2 Commerce Blvd, 32164, Palm Coast, Vereinigte Staaten
- 2032351200
- info@ss396.com
- ss396.com
4,1
Gut
500 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von ss396.com
Ron, we appreciate the five stars!
I ordered the incorrect part the first…
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caught the order even before it was packaged and sent. The refund on that purchase made it back to my account in reasonable time. I then reordered the correct part # and they arrived when promised.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hey Don, glad we got you all taken care of! Thanks for shopping with SS396!
The shipping was fast and I received my…
The shipping was fast and I received my order quicker than I expected. The shifter looks and works great. I would definitely recommend SS396 to anyone looking to order upgrades for their ride.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hey Baxter, thank you for the feedback! We hope to see you again soon!
$$$ saving part !!
Gas cap fixed my issue, at price of gas that’s a BIG plus !!!
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Mark we hear you on the gas costs, haha! Glad it worked out for you, and thanks for the five star review.
I trust your company!!
I got everything I ordered, and was happy with the product, will be ordering more parts for my chevelle!!
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
We are glad to hear that David! Thank you for your business as well, we appreciate it!
Part arrived and it's well made
Part arrived and it's well made. Thanks for the quick delivery.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hi Joe, happy to hear you are happy with the part and the delivery! We hope to see you again soon at SS396!
Antwort von ss396.com
Great! Glad to hear that Paul! Thank you for shopping with SS396!
Didn’t get everything I ordered.
Didn’t get everything I ordered.
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thanks for letting us know, and sorry that part of your order was missing. If it is not sorted out, please give us a call so we can quickly sort this out and make sure you get the rest of your items.
Parts were all nice and correct.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hey Rodney, thanks for the feedback and for shopping with us.
Things they don't tell you
So they forget to mention everything comes from the factory. Then when they are notified by the factory that they don't have a part the SS396 site does not notify the customer. 3 weeks later I call and find out that they have to get permission from the factory to reimburse me the money spent. This whole transaction could take another 2 weeks. No. There is nothing they are willing to do to correct it. Yes they know it's a problem. Yes they know THEY got the money, but they have to wait and get authorization from the factory shipper.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hey Paula, we apologize for the confusion. With drop shipments, things can sometimes be out of our control. It seems you were told about the back order, and I just had them check into it, it should be shipping very soon! Once again, sorry for any inconvenience this may have caused.
Product was great and fit perfect
Product was great and fit perfect
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Happy to hear that Bill! Thanks for the review.
Best price and great part!
Ground Up had the part I needed with the most reasonable shipping cost. More importantly, it arrived in perfect condition due to the box being tough enough to survive FedEx shipping. Thank you Ground Up!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Great to hear Jeff! Thanks for the feedback!
connecting part was not included in…
connecting part was not included in what I ordered, box was crushed when I received it
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hey Craig, we apologize. Please contact customer support to file a claim, so we can try to get you sorted!
Fast shipping
Fast shipping! The product was correct and as described.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Glad you had a good experience shopping with us Isaac! We hope to see you again soon!
Great Sellers Fast Shipping AAA
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you John! We appreciate your business.
Excellent parts
Excellent parts. Helps me keep my old car on the road. The only problem I have is shipping. When the shipping is more than the parts you’re buying, it’s a little hard to justify.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hi Jeff, thanks for the feedback. Shipping has been tuff lately with the rises in fuel costs, our shippers have bumped the rates. Hopefully it all comes down soon! But remember to keep an eye out for free shipping promo emails and we always have the free shipping over $299 promo on the website too!
Wrong parts for the car wrong year…
Wrong parts for the car wrong year false description does not fit 86-88 SS need to change description
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hi David, sorry to hear you ran into this issue. I see you already went to our claims department which acted promptly on getting a shipping label sent out to you. Once the item is returned, the refund will be issued. Also sending to our product team to get the item updated. Once again, we apologize for any inconvenience this may have caused.
Package tray was delivered quickly and…
Package tray was delivered quickly and was the correct part for my 1971 Nova
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Glad your order went well Bob! Thanks for the review.
Shipping cost almost as much as the…
Shipping cost almost as much as the part,seems high.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hey Jeff, unfortunately with the high fuel costs, shipping rates have gone up a lot. It really affects the small stuff. We do have promo codes for free shipping, but you would need to be over $299. But always watch your email for promo shipping sales!
likpoor shipping the product
like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday.
So i had to wait 2 more days before i could start instill new units! Was to happy having to wait addition days.
28. Mai 2026
Bewertung ohne vorherige Einladung
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