I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They i... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Mehr ansehen
Not a great experience. Specifically asked if all parts were in stock prior to pulling the trigger on the 950.00 purchase. Weeks went by before they shipped outta a Florida warehouse. And got 1 of... Mehr ansehen
The folks at Ground up are wonderful and polite. I am fortunate to do will call pickup. Great experience every time. They continuously try to supply the best quality restoration parts to us. I purchas... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Kontaktinformationen
2 Commerce Blvd, 32164, Palm Coast, Vereinigte Staaten
- 2032351200
- info@ss396.com
- ss396.com
4,1
Gut
500 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Correct parts all in one bundle
Correct parts all in one bundle. Free shop for Memorial Day was a plus.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Glad to hear your shopping experience with us went well Brian! Thanks for the five stars.
I only received 2 pcs of line item 1
I only received 2 pcs of line item 1
I did not receive ,SS396.com Restoration Parts Catalog -
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hi Frank, catalogs can take about 5-6 weeks to arrive. I don't have an order number or your last name, so I can't check on you order. But if it has been longer than that, give us a ring and ask a CSR to rush one out for you! Sorry for any inconvenience.
Had in stock what I needed and received…
Had in stock what I needed and received on time and no damage.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you for the feedback and for shopping with SS396!
Great products and sellers
Great products and sellers. A+. Not one missing item. All parts are accounted for.
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hi Antonio, thank you for the review! Glad your order went well!
parts fit and great time for getting it
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you for the feedback, and for shopping with SS396!
The directions for the installation…
The directions for the installation wasn't very good
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hey Mark, I see you spoke to a CSR who got more information. We will take that into account and get back to you with any updates. Thanks for the feedback.
Product met expectation as usual
Product (Dipstick)met expectation as usual. Here is my concern. When I looked up thr part it showed $15.81 for delivery. When I checked out increased to $23 and some change. The young lady who took my order said there is nothing she could do that I must have seen it from a 3rd party site. I had her look up the part number on line as she saw it was your site. She stood by that she couldn't do anything. I find it hard to believe that your company wouldn't make it right based on the online pricing. I just did another search for a Dipstick for a 70 MONTE CARLO big block and ss396 still shows $15 and some change for delivery.I took a screenshot to share with you. I'm not crazy or being a pain. I'm willing to share with you so you can adjust your advertising. Feel free to call me or send me a email address to share with you.
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hi Richard, you must have seen it somewhere else, as shipping cost is reflected at the checkout screen only. Sorry for any confusion!
I like the material and the order got…
I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. All’s good
I did respond to the email prior to this one, saying I hadn’t received it. I was incorrect, my neighbor took the package in out of the weather.
One more thing, there’s no indication as to what piece fits where…..it’s the cabin insulation, precut kit and should have some directions as to how to index the pieces properly
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hey Lawrence, we apologize for the direct shipping communication. As we know that isn't as specific. As for the directions, if you need help with that, just give us a ring and ask to speak with one of of tech support people!
Bed Mat for 1969 El Camino
I received the bed mat for my '69 El Camino and it looks great! SS396.com had the best price on shipping, as it was a large rather heavy item. Came in great condition and I love it! ss396.com is Highly Recommended!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Great to hear that Linda! Thank you for shopping with SS396!
Steering wheel lacks spring required for electrical connection
Steering wheel looks great but there is a spring require in the wheel to hold the electrical connection against the backplate so the horn works. Without this this horns will not work, it will not pass inspection therefor I will need to return the steering wheel.
Help Please.
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hey Arch, it sounds like you may need a horn contact kit. Please contact customer support so we can help get you your missing part. Sorry for the inconvenience!
Conveniently showed up in the morning…
Conveniently showed up in the morning we were spraying primer so scuffed it up and primed it right away
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hey Terrance, thank you for the five star review! We appreciate your business.
Fast shipping but order was short key…
Fast shipping but order was short key way and nut for power steering pump
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hey Mark, our apologies. Did you call and let someone know you were short those items? Thank you for the review as well.
Easy ordering. Quick shipment.
The part was easy to order.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hey Funracer, thank you for the five star review! We appreciate your business!
We canceled the order and you said that…
We canceled the order and you said that you would cancel it. Now you shipped to me and charged you visa?
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hey Dan, I checked with our sales team on this. It shows the order was placed on 5/8, and the cancellation request was not received until 5/12. By that time, the order had already moved into the shipping process and could no longer be stopped before shipment. We apologize for the confusion regarding the timing and status updates.
With that said, we do want to help make this right. If you would like to return the item, we will provide a prepaid return shipping label, and once the item is received back, we will issue a full refund. Please contact our sales team to get this finalized, and answer any questions you may still have, at your earliest convenience. Thank you -
Fast shipping
Fast shipping, good products, easy ordering
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hi Andy, thank you for the review and for shopping with SS396! We appreciate the business!
Quality belts very happy
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hi Stuart, glad that the belts worked out well for you! Thank you for shopping with SS396!
they have a good variety
they have a good variety , in stock .
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hi Steve, we try to stock as much as we can! Thank you for shopping with SS396, and for the five star review.
I received everything in a timely…
I received everything in a timely manner, everything looked good except the alternator wouldn't work for my application. You worked with me to return it, so all is great.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hi Derwin, sorry the alternator didn't work in your application, but glad you were taken care of and had a good overall experience shopping with us! We appreciate your business, and hope to see you again soon.
Perfect fit on my 1967 Nova
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Glad to hear that Kim! Thanks for shopping with SS396!
Antwort von ss396.com
Hey Jason, thank you for the review and for shopping with us!
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