Sitters.co.uk Bewertungen 

708
TrustScore 4.5 von 5

4,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Very good service, the sitters have always been brilliant. And they always find you someone at late notice. Or an emergency. I repeat book all my sitters. 😊 The only reason it’s not a 5 star is... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

A brilliant company! Knowing that someone has been police checked and being able to see their experience is so reassuring. The flexibility of being able to ask for the number of hours wanted is so... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Peace of mind for parents being able to see prospective babysitters prev experience, DBS checks and parent reviews. Easy to sign up and request a babysitter. Requested in the evening for a babysitter... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We had a fantastic experience with Sitters.co.uk. The service was reliable, professional, and made finding a trustworthy babysitter so easy. Our sitter was warm, punctual, and great with our children—... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Kinderbetreuungsagentur
  2. Teilzeit-Kinderbetreuung

Vom Unternehmen geschrieben

We've made it our mission to make it easy and safe for families across the UK to access trusted childcare at the touch of a button. You can book daytime childcare, evening babysitting, emergency childminding and hotel childcare online in seconds. Every Sitters childcarer has at least 2 years of professional childcare experience in the UK and is personally selected, checked and referenced by our family, for your family.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

708 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

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4,4

Alle Bewertungen

(708)

40 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Really good first time experience

Really good first time experience. Louise was excellent - thanks for helping us out.

13. Februar 2026
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Antwort von Sitters.co.uk

Thank you for taking the time to share your experience with us and for the 5 star review 💙

Bewertet mit 5 von 5 Sternen

Audrey and Ally!

I really needed some help and Audrey was there within 60 minutes when she received the job.
She was fantastic with my son and would have her anytime she is free!

8. Februar 2026
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Antwort von Sitters.co.uk

Hi Claire. Thank you for the 5 stars. It is lovely to hear how happy you were with Audrey 😊

Bewertet mit 2 von 5 Sternen

Unreliable

Disappointing experience when I tried to use them a second time, they couldn't get me a sitter even though I gave more than a month's notice 🙃 😔. I had to unsubscribe.

24. Juni 2025
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Antwort von Sitters.co.uk

Hi Bisola, we are sorry to hear of your experience.

While we are often able to support families with childcare in many circumstances, there are occasions where fulfilling a request can be more challenging. Although we will always do our very best to help meet your childcare needs, we are unable to guarantee availability in every situation. As parents ourselves, we fully understand how disappointing this can be, and it is never our intention to let a family down.

We also recently attempted to contact you regarding your account, as it is not currently marked as ‘unsubscribed’ as noted. Should you wish to manage or update your account preferences, please let us know and we will be happy to assist.

Bewertet mit 5 von 5 Sternen

Great

Asked for a sitter with less than 24h notice. They immediately found one and she contacted me straight away.

Smooth process, easy way to pay, even got 30£ discount as a new customer!

The sitter was great as well, really sweet with my 6 months old :)

9. Januar 2026
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Antwort von Sitters.co.uk

Hi Alessandra - thank you for your review. We are very pleased to hear how smooth you found the process and that we were able to help out at short notice.

Bewertet mit 1 von 5 Sternen

I registered with Sitter.co.uk, but my expectations weren’t met

I registered with Sitter.co.uk because someone recommended the service and I saw positive reviews online suggesting that sitters were readily available and that the platform operated broadly. Unfortunately, my experience was very disappointing.

When I arrived in the UK, the address shown on Sitter.co.uk was different from the one I originally booked, which caused immediate confusion and inconvenience. When I tried to cancel due to this inconsistency, I was charged £5, which felt unfair given that the service had already failed to meet expectations.

What disappointed me most was that during a very busy period in December and January, when childcare is in high demand, I was unable to secure a sitter through Sitter.co.uk at all. This was especially frustrating because the reviews and website suggested that sitters were widely available across the UK.

It feels misleading for the service to describe itself as reliable and global when, despite being willing and ready to pay, I could not find any childcare support for my children. This left me stressed and disappointed, wondering whether the issue was sitter availability, platform coordination, or inaccurate listing details.

Overall, the experience did not match the expectations set by the company’s online presence and reviews. I hope this feedback helps improve transparency, accuracy of listings, and the availability of reliable childcare, particularly during peak travel and childcare periods.

1. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Sitters.co.uk

Hello Ngozi. We are sorry to hear that your experience with our service has not met your expectations. We can see that there are two addresses on your account and these would have been added by you, through the app, when placing bookings, as we do not have the facility to perform either of these actions. Although we can often fill a booking at short notice, there are some areas where this may be more difficult and we can see that your bookings were placed with short notice, less than 24 hours prior to the start time on each occasion. Whilst we will always try our best to help fulfil your childcare needs, we can never guarantee this. Sitters is a UK based company, and our advertising does not suggest that we offer global childcare.

The booking cancellation confirmation is a generic email that does mention a £5 cancellation fee for a booking where a sitter has been confirmed. The fee only applies once you have had your first completed booking and we can confirm that no payment has been taken, as should be evidenced on your bank statement. Thank you for the feedback, and we apologise for the confusion. This will be reviewed with a view to making it clearer.

Bewertet mit 2 von 5 Sternen

Very bad billing situation - can't cancel the subscription :(

We had met some really lovely sitters via this service, but when they went to a mobile-app only model (which stopped me from being able to make a booking), I emailed them to cancel. Sadly, they have not responded and I've not been able to cancel my account. As a busy parent it's been a huge hassle. Now, it's been over a year and no one responds to my emails and they continue to bill my credit card despite regular emails to their help centre to stop billing me and cancel my account. I've had to go via my credit card company to stop them billing me. I've moved to Koru Kids for baby sitters and to find out nanny, which has been great so far and is far more accessible.

18. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Sitters.co.uk

Hi McCall, we can confirm that your account was cancelled successfully by you, on 25th December.

A member of the team responded to your email on 27th December as soon as we returned from the Christmas break, to confirm this and also advise we have issued a refund for those additional payments made.
We apologise for any inconvenience caused - Occasionally our emails can filter into spam or junk folders, please check this for our reply. We can send it through again, if required for your records.

Bewertet mit 5 von 5 Sternen

Fast, easy and great experience

Fast, easy and great babysitters with great experience. Platform easy to use and great features like offering to your top 3 chosen sitters before their other registered ones in a great way to still fill the booking. Easier than messaging lots of different sitters individually and trying to balance all the chats.

8. Dezember 2025
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Antwort von Sitters.co.uk

Hello Kym. Thank you for the 5 star review! We're delighted to hear that you found the app easy to use and were so happy with the booking process and our great babysitters 💙

Bewertet mit 5 von 5 Sternen

Great

Great - easy and straightforward.

24. November 2025
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Antwort von Sitters.co.uk

Hello Sarah! We really appreciate you taking the time to leave a review, and are pleased to hear that you found the app easy and straightforward.

Bewertet mit 5 von 5 Sternen

Great experience with Sitters.co.uk

Communication with Sitters and with our sitter was smooth and timely.
Our sitter, Olivette, was friendly, very professional, attentive to our kids' needs and reassured us about how well the kids were while we were out.
The SittersApp made things easy for us: sitter selection, reminders about upcoming sitter date, payment,... Hassle free

7. November 2025
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Antwort von Sitters.co.uk

Thank you for your review. We're glad that your experience with your sitter, and our service, was both positive and hassle-free!!

Bewertet mit 5 von 5 Sternen

Amazing experience

Amazing experience. Great service and perfect babysitter!
I was so nervous and worried about the apprehension of someone I hadn't met looking after my children, but I didn't need to be as the service and experience was second to non! I will definitely be returning to them in the future

27. Oktober 2025
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Antwort von Sitters.co.uk

Hello Alexandra. Thank you so much for your lovely feedback! We’re thrilled to hear that you had such a positive experience and that your babysitter made you feel comfortable and confident 💙

Bewertet mit 5 von 5 Sternen

Easy website to use and good selection…

Easy website to use and good selection of sitters

24. Oktober 2025
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Antwort von Sitters.co.uk

Hi Alison – it’s great to hear you found the website easy to use, and we’re thrilled you were impressed by our great range of sitters. Thank you for choosing sitters.co.uk!

Bewertet mit 5 von 5 Sternen

High quality

I’ve been very happy with the quality of the sitters and the online service is great too! Highly recommend

20. Oktober 2025
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Antwort von Sitters.co.uk

We really appreciate the recommendation! Thanks Frances.

Bewertet mit 5 von 5 Sternen

I found the app very easy to use and…

I found the app very easy to use and navigate. Very helpful for my childcare needs. Thank you

10. Oktober 2025
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Antwort von Sitters.co.uk

Thank you for taking the time to share your experience. We are delighted we could help 💙

Bewertet mit 5 von 5 Sternen

Easy to use

Easy to use. Friendly reliable service. Perfect for those who are anxious and nervous to try new options. I am very grateful 🙏

22. September 2025
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Antwort von Sitters.co.uk

Thank you for the 5 star review. We are delighted that we were able to put your mind at ease and you found the service so easy to use.

Bewertet mit 5 von 5 Sternen

Fab first experience

Fab first experience. A very personal service which involved a phone call to reassure me and the lady who sat was very experienced and made my children feel at ease.

22. September 2025
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Antwort von Sitters.co.uk

Hello Gemma! Thank you for your review. We are pleased to hear that your experience with your sitter, and our service, was such a positive one and that our call helped reassure you 😊

Bewertet mit 1 von 5 Sternen

Sitters never available

I have tried to book a sitter twice and both times had zero responses. I don't see the point in an app that never has anyone available? I emailed to ask if this is usual as I was getting concerned and got a generic reply saying they are still looking which didn't address my concerns at all and no understanding.

8. September 2025
Bewertung ohne vorherige Einladung
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Antwort von Sitters.co.uk

Thank you for your review. We are sorry to hear that we have not been successful with your bookings. We do have less sitters in some areas, than in others, but it is unusual to have zero responses. We would like to look into this further for you to understand why we have not been successful if you would like to contact us through the app, or at enquiries@sitters.co.uk.

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