I had a great experience using Childcare.co.uk to find a childminder for my son. As a student-parent, I needed someone reliable, trustworthy, and nurturing, and this platform made the whole process... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great platform. Been with them for 4 years. They do some excellent webinars, straight forward to use, you can easily upload all your documents and chat to care givers with messaging. They also offer i... Mehr ansehen
We’re really happy with Kajal as our daughter’s childminder. She is very warm, friendly, and makes the children feel comfortable straight away. The morning warm-up sessions are a lovely touch an... Mehr ansehen
I feel so grateful to have found a childminder like Sara. Even though my daughter was only with her for two months, the care, warmth, and dedication Sara showed made such a difference. At four... Mehr ansehen
Unternehmensdetails
Über Childcare.co.uk
Vom Unternehmen geschrieben
Childcare.co.uk is the the UK's largest online community of parents, childcare providers, tutors and schools with over 3 million members.
Visit our website at www.childcare.co.uk or download our free iPhone, iPad or Android mobile apps.
For customer support please contact us at www.childcare.co.uk/contact
Childcare.co.uk - the easy way to find local childcare
Vom Unternehmen geschrieben
- We're committed to our customers
- We've been in business over 15 years and have welcomed over 3 million customers. Our business would be nothing without the support and loyalty of our community of members. If you're not happy with any aspect of our service, then please do get in touch with us directly before leaving a review, in order that we can do everything possible to try and resolve any issues that you may have. You can contact our Customer Support team at www.childcare.co.uk/contact who work 365 days a year and we aim to respond to all support requests the same day.
Customer Support is available 365 days a year
If you've got a problem then we are here to help.
Customer satisfaction is our highest priority. If you aren't happy with any aspect of our service or have a question, then our team are here to help - 365 days a year! For support please contact us anytime at www.childcare.co.uk/contact and we will respond to you very quickly.
Kontaktinformationen
Vereinigtes Königreich
- www.childcare.co.uk
4,8
Hervorragend
6033 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great platform for childcare
3. März 2026
Very easy to use
15. Mai 2025
Great site!
Wouldn't have found our children's childminder without childcare.co.uk. Such a useful website!
5. Mai 2025
A very caring and calm babysitter
I was impressed with the way she interacts with children and how she ensures a nurturing environment for them to develop.
12. Juli 2025
immediate success
I found a childcare provider within 5 mins on childcare.co.uk and we are still using her 5 months later!
12. Dezember 2025
Great service!
24. April 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
It’s helped me find childcare no doubt…
It’s helped me find childcare no doubt but the payment structure is stupid why not run ads instead of the £15 every two weeks is very annoying
29. April 2026
Antwort von Childcare.co.uk
Hi Olly
Thanks so much for your review.
It's really great to hear that Childcare.co.uk has helped you.
Sorry if you felt that our pricing structure is annoying.
We also have a cheaper payment plan at £9.99 for a week and offer lots of free features with free membership.
We like our clean look and banner advertising pays very little these days which wouldn't be enough to cover our costs.
As a gesture of goodwill we have refunded your latest payment.
Good luck and best wishes
Childcare.co.uk
Easy to use for busy parents
26. April 2026
Highly Aggressive responses to bad reviews
I am very concerned about Childcare's aggressive and insulting replies to any reviewer who gives them less than a 3 star review. To me this seems unethical.
When I asked if they were using Al l got this response.
". We do not use 'AI bots' or any other machine technology to respond to reviews."
I could not believe that a human reviewer would be so stupid as to deliberately antagonise people in the way the lady responding to these reviews is doing.
She will respond to this that this is the 4th one star review I have posted. This is because I can only write one review for Childcare.com via Trustpilot: therefore, in order to write another one, I have to delete the first. It is NOT because I regret or withdraw anything that I have stated.
They will confirm that I told them I would delete my first negative review. This is because they refunded the £9.99 I had paid them. I had realised that this platform is useless for teachers to advertise (unless possibly they need a lot of work and it's worth them have a permanant subscription). They did not ask me to delete the review. I deleted it because it was the right thing to do. The second review which I posted on Sunday afternoon, was a very short review because I was very frustrated as how difficult I had found it to delete this sight, and I keep being sent the same request which was driving me mad! Because Childcare had reacted so quickly before, I assumed they would merely have reassured me that they had deleted my account and that I would not be bothered by them anymore. I would probably also have deleted this second one star review.
Instead, to my great surprise, I got a long tirade accusing me of leaving a false review and denying that I had been trying to get off the sight for ages. The lady responding claimed to know what was going on my mind! She also said my behaviour was very disappointing for a teacher. I just could not believe how patronising she was being. For the record I am a 62 year old highly qualified and experienced teacher, with a fantastic reputation and the prices l charge are extremely reasonable considering that. The replies I have received from Childcare.co.uk imply that ALL teachers, included tutors advertising on their platform with no, or very basic qualifications, should charge exactly the same amount. Because they had libelled me in that second review, I deleted it and wrote a third where I posted my mobile number and gave her a 5 hour slot in which to call me. Obviously I have now deleted that review and this, I hope, is my final review.
But the reason I feel compelled to post another review is because the outrageous things that the lady answering these reviews has said to other reviewers and I quote directly from these reviews below.
From another one star reviewer,
"I had a very disappointing experience with Childcare.co.uk. My account was permanently closed and refunded after I was accused of acting as an "intermediary" or agency, which I strongly dispute".
As part of the ranting Childcare.co.uk response the lady that answered actually wrote this....
"It is a serious concern that you have taken time out of your working hours, to leave this review, when you are supposed to be caring for children."
Childcare then went on to post a comment from this childminder's Ofsted report which the lady responding to these reviews thought would back up the above statement (it didn't). So Childcare has god like vision and knows that when the childminder wrote this report she was neglecting the children in her care. This is outrageous. I thought only AI bots could be this stupid!
In a similar vein another one star reviewer complains,
"I can't believe you have used private information about my child and circumtances in your reply.....Do not disclose information about my child on this site especially as a way to justify any of the above."
This is what the lady responding to these reviews had had the audacity to write to this reviewer (who had given her name).
"It looks like you are in quite a desperate situation and have some quite complex needs for your child which can't be met by every childcare provider."
I could go on about the aggressive tone consistently used by the lady that Childcare.co.uk is using to respond to bad reviews but l suggest readers make up their own minds.
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von Childcare.co.uk
Dear Julia Nutwood
This isn't the first negative review you have written about our company. In fact, you have written four 1-star reviews in three months, all making spurious false claims.
We chose not to call you after you posted your mobile number in your third review and demanded we call you between 4pm and 9pm.
1. We do not use 'AI bots' or any other machine technology to respond to reviews.
2. Our service is a freemium service. Both parents and providers can register for free. Free members can access a number of features without paying, including reading and replying to messages received and initiating contact with premium members. Over a million parents and service providers have had success with our service, without paying us anything.
3. You wrote your first review in February 2026 after you chose to pay £9.99 for a week of premium membership which gave you the ability to contact all members and for any member to contact you.
4. You claimed you had received a poor response to your messages. We did not agree but very kindly refunded the £9.99 payment you had made as a gesture of goodwill and added a further week of premium membership with our compliments.
5. Further, we provided some helpful assistance to you about how you could improve your chances of success. For example, the contents of the introductory messages you were sending were poor and did not include any niceties. Your profile did not portray yourself in the best possible light and your rates were not competitive compared to our other 51.000+ tutors. Charging £40 per hour plus a further £10 for travel costs (£5 each way), made you really expensive in your area.
6. After we provided a goodwill refund, a week of free membership and gave you some friendly advice, you generously chose to delete the review although we never requested you did so.
7. Your second negative review was posted on Sunday morning at 01:06am and was titled 'How on earth do I ever delete my account?'. You claimed you had been 'trying for weeks'. We found that peculiar because you were no stranger to contacting our very responsive customer support team and looking through your support messages, in the preceding months, weeks and days, you had never requested any assistance in deleting your account. However, you had contacted our support team just two hours and twenty-two minutes before leaving the review saying: 'I wish to close my account and l’m having trouble doing this. I really don’t want any more emails from you. Please could you delete it for me.' It transpired that you had not been trying for 'weeks', but just over a couple of hours, late on a Saturday night. You had left your review without giving us reasonable opportunity to help you. In any event, we do provide a self-service cancellation page at www.childcare.co.uk/cancel which you could have used at anytime.
8. Whilst we appreciate that you want to receive lots of work from platforms like Childcare.co.uk without paying anything, the reality is that building and operating a platform comes with huge costs and the platform provider has to have a business model to help cover their overheads. Once you have found a customer, they are yours to keep and you may deal direct with them both on, or off our platform. We don't charge commission fees or other agency style costs. We don't think that £9.99 including 20% VAT is an unreasonable cost for you to spend a whole week sourcing new customers.
9. You told us about your favoured tutor platform and they charge parents £39 a month, plus take 10% of the fees tutors earn when paid through their online payment system. We feel such fees are very excessive for both parents and tutors. Further, that platform are rated just 3.6 out of 5 on Trustpilot whereas we are rated 4.8 out of 5 with over 6000 reviews.
We carefully research and provide a detailed response to reviews, based upon verifiable facts and it is that which you do not like.
Best wishes
Childcare.co.uk
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26. April 2026
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