I purchased the test strips and like many others was subscribed to a monthly fee for ghost services. The website is fake. This is a subscription scam. I reached out on the 'chat' and it just says conn... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered the Ribbon test kit due to lingering signs of a UTI. The test confirmed my suspicions. It was difficult to get an appointment with my primary care physician so I used the telehealth option.... Mehr ansehen
Unternehmen hat geantwortet
After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... Mehr ansehen
Unternehmen hat geantwortet
I appreciate the professional packaging and sterile items, and found the test very easy to use, meriting a 4-star rating. However, I am still waiting to compare the test strip results with offici... Mehr ansehen
Unternehmen hat geantwortet
3,0
Akzeptabel
512 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
I personally had a good experience
I personally had a good experience, I see theyre now discontinued which is unfortunate. I received a refund from my order and it was easy. Im not convinced these results are accurate but that is disclaimed in every online resource related to urinalysis.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Marc,
Thank you for sharing your experience. We appreciate you taking the time to leave a thoughtful review. While we’re sorry to hear that the product has since been discontinued, we’re glad your refund was processed smoothly and without difficulty. We also appreciate your balanced perspective regarding the results, as limitations are indeed disclosed with urinalysis tools. Thank you again for your feedback and understanding.
Kind regards,
Michelle
Antwort von RibbonWell™
Hi George,
We’re sorry to hear about your experience and truly apologize for the inconvenience this has caused. We’ve checked your account and can confirm that the subscription has already been cancelled, and you will not be billed any further.
If you need any additional assistance or have questions, our support team is still available and happy to help.
Kind regards,
Michelle
Ribbon Test, Be Your Own Health Advocate!!
I love my Ribbon Check-Up strips. They provide me with peace of mind, in-between doctor visits. I like this product so much that I ordered one for my mother as well. I also love that the team, especially Faith Penrose!! I had a small discrepancy with changing plans and she was very present and resolved my issue expeditiously!! I would recommend Ribbon Check up to anyone. It keeps you in the know, which is the first step to help yourself avoid a health issue escalating. I always like to stay in front of health issues. You are your most important advocate!
Sincerely,
Leaza Tumaneng
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Leaza,
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We truly appreciate your kind words and are so glad to hear that Ribbon Checkup gave you peace of mind between doctor visits. Your perspective on staying proactive about health really resonates with us.
We also want to personally thank you for recognizing Faith Penrose — we’ll be sure to share your feedback with her. She’ll be delighted to know her support made a positive difference for you.
At this time, we do want to let you know that Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. That said, we’re still here to help with any questions or assistance related to prior orders or accounts.
Thank you again for your trust, your recommendation, and for being such a strong advocate for your own health and your family’s well-being. It truly means a lot to our team.
Warm regards,
Michelle
This is a SCAM
This is a SCAM! They get you to buy a testing kit and then you have to pay a monthly subscription.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Stephanie,
We’re sorry to hear about your frustration and we truly apologize for the confusion. The monthly subscription is noted in the payment details, though we understand it can sometimes be overlooked and we acknowledge that this should have been clearer.
We want to reassure you that this is not a scam.
To make this easier for you, we will reach out to you directly via email to assist with your account, ensure the subscription is cancelled, and address any billing concerns promptly.
Kind regards,
Michelle
Very unhappy!
Did not say anywhere about reoccurring charges. I only used the kit once from when I purchased and now cannot use it at all along with being charged 2 more times after purchasing. I would like a refund due to the situation and not being informed at all about it being discontinued or the subscription charges for something I cannot use
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Erik,
We’re truly sorry for the confusion and frustration this caused. We understand how upsetting it is to be charged for something you can no longer use.
The subscription information was included in the payment details, though we recognize it may have been overlooked and should have been more clearly communicated. We sincerely apologize for that.
Ribbon Checkup has discontinued the sale and support of the kit in the United States, which is why the app is no longer accessible. Because of this, we absolutely want to make things right. Our customer support team is still active and available. You can contact us directly at support@ribboncheckup.com or you can provide your email or order number so we can send you an email directly.
We sincerely apologize for the inconvenience and appreciate your patience.
Kind regards,
Michelle
Great product and with a consistent…
Great product and with a consistent daily check it gives a much detailed average reading over a span of time instead of a single spot check
Bernardo N.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Bernardo,
Thank you for sharing this thoughtful feedback!
We’re glad you’re finding value in consistent monitoring—tracking results over time really does give a clearer, more meaningful picture of your health compared to a single spot check. That’s exactly how Ribbon is designed to be used.
We truly appreciate you taking the time to leave a review and for trusting Ribbon Checkup as part of your health routine!
Kind regards,
Michelle
I purchased two 12 month yes kits for…
I purchased two 12 month yes kits for my spouse and I. My credit card was charged.
The web site is closed. Non information on refunds or returns is available. Now they are charging credit card for two subscriptions.
Fraudulent? It appears so. We live on limited income. This is serious to us. Anyone have any success in Resolving this? Any help appreciated.
Jeanne Duley
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Jeanne,
We’re really sorry for the stress and concern this has caused, especially given your situation. We understand how serious this is and want to reassure you that you’re not being ignored.
Our customer support team is active, and we will reach out to you directly via email to assist with this matter. We’ll help review the charges, ensure the subscriptions are canceled, and guide you through the refund process for any incorrect billing.
Please keep an eye on your inbox (and spam folder just in case). We’re committed to resolving this and making sure you’re taken care of.
Kind regards,
Michelle
Read this before your purchase.
I made a purchase from this company Ribbon checkup and received the product relatively quick. But about month later the automatically withdraw money from my PayPal account without my approval for who knows what services. I was trying to call on the number was provided, it was not working number. Please be aware of that type of the services. I will not deal with this company again. Just want to prevent you from same situation.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Andrey,
Thank you for sharing your experience, and we’re sorry for the frustration this caused.
Ribbon Checkup includes a monthly subscription that is associated with the purchase, which can result in an automatic charge after the initial order. We understand that this may not have been clear, and we apologize for any confusion regarding the PayPal withdrawal.
We’re also sorry to hear about the difficulty reaching us by phone. Our support team is available through online chat and email, and we’re always happy to review any account concerns directly.
If you’d like us to look into the charge and assist with next steps, please contact our support team with the email address used for your purchase, and we’ll be glad to help resolve this for you or you can provide the order ID here or email address.
Thank you for your feedback—it helps us improve how we communicate and support our customers.
Kind regards,
Michelle
Ribbon continued billing my credit card…
Ribbon continued billing my credit card monthly despite them being discontinued in the US. When I reached out to customer service to ask for a refund of the charges they only agreed to refund one month out of the eight. Very poor customer service. It feels like this company is just a scam.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Heather,
Thank you for sharing your concerns, and we’re sorry for the frustration this situation caused.
We’d like to clarify that after reviewing your account, Ribbon Checkup has processed refunds for two months of subscription charges, as part of our resolution efforts. We understand this experience was disappointing, and we regret that it did not meet your expectations.
Our team strives to handle each case, and your feedback is taken seriously as we continue improving our communication and customer support during this transition period.
If you have any additional questions or would like further assistance, you can contact our support team directly.
Kind Regards,
Michelle
DO NOT BUY THIS (especially if you are in the US)!
I was NOT aware that I was also signing up for a 19.99 a month subscription and just now noticed it. This is highly unethical! I am going to dispute the charges if they don't give me an immediate refund. Now I'm finding out that the product can't even be used in the US? Why, if recent regulation changes happened, did Ribbon not email us current customers and let us know this? Also, why would they proceed to charge us the 19.99 that we didn't even know we signed up for, after knowing full and well they were no longer going to be able to function here. Totally unacceptable.
Editing my review to give one star back as I went on their website, clicked to chat with someone, and within 15 minutes they said they will refund both the 19.99 and 55.29 I had paid. Will update further if the refunds don't end up processing (have had that happen before with a different product).
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Kris,
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience you encountered.
We understand your concerns regarding the $19.99 monthly subscription and the confusion surrounding the use of the kit within the United States. We agree that this situation fell short of the experience we aim to provide, and we appreciate you bringing these issues to our attention.
As you noted in your update, our support team was able to connect with you promptly and has already processed a full refund for both the $19.99 subscription charge and the $55.29 kit purchase. Please allow the standard processing time for the funds to reflect back to your account.
Ribbon Checkup is currently undergoing a transition and we acknowledge that our communication during this period should have been clearer. Your feedback is valuable and will help us improve how we notify and support customers moving forward.
If you have any additional questions or concerns while the refunds are processing, we encourage you to reach out to our support team directly—we are here to help.
Thank you again for your feedback and for updating your review.
Kind regards,
Michelle
Ribbon Checkup out of service
I received my kit today and are getting a “this action is not supported” error message. I then do some research and find out that it’s no longer supported in the US, yet they’re STILL selling them?!
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Bradley,
Thank you for reaching out, and I sincerely apologize for the frustration this situation has caused.
At this time, Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit within the United States. As part of this transition, our software and web application are no longer supported or accessible in the U.S., which is why you are seeing the “This action is not supported” error message when attempting to use the kit.
We completely understand how disappointing it is to receive a kit and then discover that the app is unavailable, and we truly apologize for the inconvenience and confusion this has caused. This was not the experience we intended for our customers.
Ribbon Checkup is currently in the process of designing and developing new test kits and updated solutions, and we appreciate your patience during this transition period. If you have questions about your order or would like assistance with next steps, please don’t hesitate to reach out — we are here to help.
Thank you for your understanding.
Kind regards,
Michelle
Didn’t know about the monthly fee of…
Didn’t know about the monthly fee of 19.99 plus the phone number given doesn’t work
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Sandra,
Thank you for bringing this to our attention, and we’re sorry for the confusion regarding the $19.99 monthly charge and the difficulty reaching us by phone.
Ribbon Checkup includes an optional monthly subscription that covers access to app-related services and ongoing support. We understand that this may not have been clear at the time of purchase, and we sincerely apologize for any frustration this has caused.
We’d be happy to review your account and assist you further. Please provide the email address used when placing your order, so we can locate your account.
Thank you for your patience, and we look forward to resolving this for you.
Kind regards,
Michelle
This is a total scam
This is a total scam. You sign up, seems legit and now their website is down saying they don't do business in the US. I found out how to cancel on this site, but no where else. I will dispute my charge, as I did not know it was a regular charge. It also says all my tests are unusable now (since I canceled today). I only used 3 or 4 tests. Total rip off. Hope no one else falls for this.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Kim,
We’re truly sorry for the frustration this situation has caused, especially regarding the discontinuation of the Ribbon Checkup At-Home Kit in the United States. We understand how disappointing this is, particularly for customers who still had unused test strips.
Subscriptions can be canceled at any time through our support page:
https://support.ribboncheckup.com/
If you’d like us to review your account or address any concerns, please reach out through our live chat or email support, or provide your order ID so we can assist you directly.
Thank you for sharing your feedback.
Kind regards,
Michelle
Scam
Scam - Avoid. Will charge you monthly. yo are NOT buying a one time purchase as stated.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Wapiti,
We’re sorry to hear about your experience. The subscription charge is associated with an optional membership that can be canceled at any time. To help us review your account and address this properly, please provide your order ID so we can look into the charges and assist you further.
Kind regards,
Michelle
Total scam
Total scam. They charge you 19.99 a month and impossible to cancel subscription. I had to call my credit card company to get it stopped.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Helen,
We’re really sorry for the frustration this caused and understand why you felt this way.
Please be assured that we will make sure your subscription is fully canceled, and you will not be billed again. Our customer support team is live and available to assist. You can also cancelled subscription here https://support.ribboncheckup.com/
We regret the inconvenience and appreciate you bringing this to our attention. Your feedback is important to us, and we’re here to help resolve this properly.
Kind regards,
Michelle
I was very pleased with the product and…
I was very pleased with the product and the customer service was very quick and helpful, ive had many experiences that was drawn out and stressful when a situation arose but this site was very quick to help me when I had a issue and that was very nice of them 5 stars for the product and the customer service!!!!!!! Thank you Ribboncheckup
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Chris,
Thank you so much for the 5-star review! 🌟
We’re really glad to hear you were pleased with both the product and your customer service experience. Our goal is always to make things smooth, stress-free, and supportive—especially when you need help—and it means a lot to know we delivered on that for you.
We truly appreciate you taking the time to share your experience. Thanks again for choosing Ribbon Checkup!
Kind regards,
Michelle
Bought the test strips
Bought the test strips, now all of a sudden they discontinued the service. So I have a bunch of test strips that are useless since you need the service to read the test strips.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Enrique,
We’re very sorry for the changes and for the inconvenience this has caused. We understand how frustrating it is to have test strips that can no longer be used due to the discontinuation of the service in the U.S.
We will reach out to you directly to assist further and address your concerns. Please keep an eye on your email.
Best regards,
Michelle
Purchased the test kit in December, now useless
Purchased the test kit in December. I have used it once. Did not know about the continual monthly $19 fee subsription. I was charged again today and when trying to find out how to cancel, discovered that they can no longer operate in the US to sell or offer the app to use the test stripes or offer results. So we all have purchased a useless kit and still being charged a monthly fee. Did manage to find original order email with link to support and requested to cancel subscription, which they have.
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Marilyn,
Thank you for explaining the situation, and I sincerely apologize for the confusion and frustration this has caused. I understand how upsetting it is to be charged a monthly subscription—especially when the service is no longer available in the U.S.
I’ve confirmed that your subscription has now been fully canceled, and no further charges will occur.
We truly regret the inconvenience and appreciate your patience. If you have any additional questions or need further assistance, please don’t hesitate to reach out.
Best regards,
Michelle
I received the 6 month test kit and it…
I received the 6 month test kit and it isn’t even available or accessible in the US. Beware they are selling these and charging a monthly fee. I am trying to get reimbursed for my tests and future charges . Needing to find a way for contact.
Heather Meyer
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Heather,
I’m really sorry for the changes and for the frustration this has caused. Our live support and email support are still active, and we will reach out to you directly to assist you further and address your concerns.
Please rest assured we’re here to help and will work with you to resolve this as quickly as possible.
Best regards,
Michelle
Absolutely a scam
An absolute scam! I purchased and received a test kit and the next thing I know they've removed their entire website and put up a banner that says "Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. Ribbon Checkup’s software is not available for download.", effectively rendering my test kit useless. They couldn't even give me the courtesy of sending an email or explanation as to why.
Extremely shady, stay away!!!
Update: After contacting their support, they did refunded the initial $50 charge. The company then charged me $19.99 on 2/28/26 for a subscription I was not even aware of. I promptly reached out to have them cancel that, as well as cancel the subscription to prevent any future reoccurring charges. Janine from their "Customer Support" team assured me my subscription was canceled, however on 3/28/26 my credit card was charged $19.99 again!
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi John,
We’re truly sorry for the changes and for the frustration this situation has caused. We understand how upsetting it is to receive a product and later find that the service is no longer available in the U.S., especially without clearer communication at the time.
Your feedback is taken seriously, and our support team remains available via live support and email to assist further and address any concerns, including account-related issues. Please provide your order ID or email address so we can reach out to you directly, we sincerely apologize for the inconvenience and appreciate you sharing your experience.
Best regards,
Michelle
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