I purchased the test strips and like many others was subscribed to a monthly fee for ghost services. The website is fake. This is a subscription scam. I reached out on the 'chat' and it just says conn... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I purchased the test strips and like many others was subscribed to a monthly fee for ghost services. The website is fake. This is a subscription scam. I reached out on the 'chat' and it just says conn... Mehr ansehen
Unternehmen hat geantwortet
I ordered the Ribbon test kit due to lingering signs of a UTI. The test confirmed my suspicions. It was difficult to get an appointment with my primary care physician so I used the telehealth option.... Mehr ansehen
Unternehmen hat geantwortet
After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... Mehr ansehen
Unternehmen hat geantwortet
I appreciate the professional packaging and sterile items, and found the test very easy to use, meriting a 4-star rating. However, I am still waiting to compare the test strip results with offici... Mehr ansehen
Unternehmen hat geantwortet
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I purchased the test strips and like many others was subscribed to a monthly fee for ghost services. The website is fake. This is a subscription scam. I reached out on the 'chat' and it just says connecting you but nothing ever happens. I got scammed out of $199.90 and just want the charges to stop but even the support line goes unanswered. Avoid this company at all costs.

Antwort von RibbonWell™
I've been trying to cancel this service for over 6 months. It's impossible to do that.
Have to call a number and it just rings, no matter what time I call.
I would give this no stars but I can't.
So do not sign up because you WILL NOT be able to cancel.

Antwort von RibbonWell™
They are scammers who don't respond and charge you monthly without letting you know. Hopefully someone reads all the reviews and can find other options.

Antwort von RibbonWell™
Just like all the other reviews stated... they hide that there will be subscription fee. They will not send you product, nor a email saying you will be charged. They will also not refund you for the hiding of the subscription. They told me to disput it with my credit card company. I liked the test but the comapny is terrible for scamming you into a subscription and not being willing to correct it.

Antwort von RibbonWell™
SCAMMERS
Please do not buy this or any products from this company. I’ve been charged $19.99 a month since January 2026 and can’t find anyway to cancel a month subscription I did not ask for. 100% SCAM

Antwort von RibbonWell™
These people are worse than I’ve have dealt with in a long time . They trick people into the deal and purposely hide the details about what you will pay . Then refused to offer a return so I ended up paying the price of the kit because it was delivered. They are not a worthy company . Can you imagine getting personal health advise from a Company like this . I make sure I tell everyone of my experience .

Antwort von RibbonWell™
To cancel go to support dot ribbon checkup dot com
I didn't realize I would be charged $19 a month whether I used it or not. i wanted a refund but couldn't talk to
anyone about it.

Antwort von RibbonWell™
While the product is what was stated and seems to work, the company DOES NOT explain that upon purchase you will be charged $20/month to your card! This is a subscription trap! Check your statements for unknown charges. Unfortunately when you go to their website it is one page of Terms and Conditions and...IF YOU WISH TO CANCEL YOUR SUBSCRIPTION, YOU MAY DO SO ELECTRONICALLY BY CONTACTING OUR CUSTOMER SERVICE TEAM. Then they do not provide the contact info for the team anywhere on the site. It's just a little dialog box in the bottom right. When I start, it simply brings up a bubble stating "connecting you with someone now" then nothing.

Antwort von RibbonWell™
I have not used my Ribbon testing kit yet and have been paying 19.99 a month for at least 6 months. I have not been able to contact anyone to cancel my subscription. Frustrating!
Update on my review.. I have been in the chat for over an hour waiting for someone to respond to my request for subscription cancellation… no response! Unbelievable!
Now, I will have to go through the hassle of contacting my credit card company for something they could have easily done!
Ok, now been a whole day..😂but, why though????????
Yes, I could give you $19.99 every month for the rest of my life ( ummm for no apparent reason) but I would prefer to add it to my St Jude monthly donation to actually help children instead of going to your money grubbing hands!😮😆Wow, dis I actually say that, ummm, yep!
So, to the BBB u go.. as well as credit card company.. and I’m thinking maybe my attorney 🤔Not sure how far I may take this but be forewarned, Ribbon, and ANYONE thinking about buying this! lol, sooo not good!
Oh, and for your little automated… I’m so sorry you had trouble with this. Blah, blah, blah😩😆.. please show me EXACTLY where you clarify the monthly fee. My attorney would like to review… oh and thanks sooo much!

Antwort von RibbonWell™
SCAM, DO NOT BUY. THEY WILL MAKE YOU SUBSCRIBE AND CHARGE MONTHLY WITHOUT NOTIFICATION OR CONFIRMATION. SNEEKY BASTARDS STOLE FROM ME AND PAYPAL WOULD NOT DISPUTE MY CHARGES. MY PAYPAL WAS CHARGED MONTHLY EVEN WITHOUT OPENING THE PACKAGE OR SETTING UP THEIR APP.

Antwort von RibbonWell™
After receiving the product, I later realized that they had automatically enrolled me in a monthly subscription costing $19.99 without clearly informing me. Several months later, I noticed the recurring charges on my bank statement and tried contacting customer support, but there was no phone number listed on their website.
I ended up using their website chat support, but they refused to refund the subscription charges that had been billed to my credit card. Because of this, I had to contact my bank and file a dispute.
Just a heads-up for anyone considering this product — be aware of the automatic subscription charges.

Antwort von RibbonWell™
This company is a scam and they charged me a subscription without ever notifying me. I was not told at time of check out, not with purchased box and another via email or text that I would be charged additional subscription fees. Now they refuse to credit and my box of materials is no good anymore. This company is a scam getting your credit card and then making unauthorized charges.
Update, I did speak to your chat support and all they said is we can’t refund and that I was notified at time of purchase but I was not at any time aware of a subscription or I would not have purchased it. My only intention was to do a monthly test that would have obviously taken me past the 30 days. You are lying that this was disclosed at time of purchase.

Antwort von RibbonWell™
I have been emailing this company since December 2025 to stop charging my account for a subscription I canceled and refund my money. They say they will and then continue to charge my account. FRAUDULENT-do not order!

Antwort von RibbonWell™
I have read other comments from unhappy customers and wished I had seen these reviews prior to getting involved in something with a monthly charge. I thought I was buying a kit with all the interpretations of the tests on detailed color graphs etc. I am being charged a monthly fee of $19.99/ month!!! I can’t get in touch with anyone except via texting and even that’s difficult! The customer support kept telling me to go to my bank. I know what the bank will say as well as pay pal or however the payment is being made, the banks kick you back to the Seller!!!
That is a vicious cycle with no solution!
I am not happy at all with this company!
There’s no place to find out how to cancel the subscription, and God forbid there’s a phone number to call and if there is one they never answer!!! Don’t ever get involved with this website bc you will see the problems you will have to get out of the mess. I’e tried for months to reach this company with no success until recently through texting. This woman would not get her supervisor and she abruptly ended my communication!
I cannot deal with having money removed from my account when I clearly do not want their product!!! I was told you didn’t pay for the Ribbon Box Test Kit, but rather paying for an App that you compare your test results on!!! It’s not made clear on their site just what they want. This I found out when I said ok I’ll just suck up the cost of the lit but please stop making withdrawals from my account as I don’t want it for months now bc it’s not easy to contact them. I requested my money back by original meirhod of payment and she said NO that the purchase was beyond 30 days!!! Have they stretched the time frame out on purpose so as not to reimburse me???
All I know is I am very angry and feel taken advantage of bc of a poorly constructed website or some reason!!!
I cannot afford money taken from my account bc they won’t cancel this account when they don’t answer or return Texts and attempts to call. Nicely put it’s all a total scam.😡😡😡🤬

Antwort von RibbonWell™
This is a stupid waste of time and money and RibbonWell knows it—they DO not care about your health. They care about getting your $$ over and over and over again.

Antwort von RibbonWell™
What a scam! The product is unusable and the company is not even in this country! I sent a cancel email when I finally found an email address but I want a refund for the unknown monthly charges as you scammed me! The kit was never usable! I’m a senior on a fixed income and you should be ashamed!
Virginia Chapman

Antwort von RibbonWell™
I agree with all the other reviews...the $19.99 monthly charge was not made obvious when I ordered the test kit. I do not trust a company that does things in a way that is not upfront and out in the open. And now I can not log into my account to even use the testing kits as their system seems not to respond. Buyer beware. They are not a good company to align yourself with.

Antwort von RibbonWell™
They charge a monthly fee of 19.99 to get results , they say it’s shown at checkout. I didn’t see it. I got it for my mom to detect early UTI issues. At this rate a doc will be cheaper if she only has concerns 1 or 2 times a year.

Antwort von RibbonWell™
This is a scam. After purchasing a test, they started charging $19.99 each month to my card. I never agreed to a subscription. I disputed the transaction and got a new card, after which they somehow STILL managed to charge the new card. Their website does not even have a login function. Do not buy anything from them.

Antwort von RibbonWell™
Had no idea I’d be charged 19.99 per month!!! Come to find out, there’s a 4.99 per month option but again, I never saw a choice or any information regarding an ongoing monthly fee! Very disappointing and seems fraudulent.

Antwort von RibbonWell™
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