Radiator World Bewertungen 1.202

Antwort von Radiator World

Vor 1 Tag

Dear Valued Customer,

Thank you for taking the time to leave us a review and for your honest feedback.

We’re really pleased to hear that you were happy with the quick delivery of your DQ towel rail. However, we’re sorry to hear about the frustration caused during the installation process of the heating element.

We completely understand your concerns regarding the fitting and positioning of the element, and we appreciate you bringing this to our attention. Your comments are valuable, and feedback like this helps highlight areas where improvements could be made to the overall product design and user experience.

With regards to the pre-filling service, this is recommended to help ensure the product remains covered under the manufacturer’s warranty and to provide customers with a ready-to-install option.

We’re sorry that this aspect of the installation impacted your overall experience, but we do appreciate your balanced feedback and your support. If there is anything further our team can assist you with, please don’t hesitate to get in touch.

Kind regards,

Customer Experience Team

Antwort von Radiator World

Vor 1 Tag

Dear Ross,

Thank you very much for your fantastic 5-star review!

We’re delighted to hear that your order was delivered the very next day and that everything was completed within 24 hours. It’s great to know the whole process was smooth and hassle-free for you.

We always aim to provide fast delivery and a seamless experience from start to finish, so your feedback is truly appreciated. Thank you for taking the time to share your experience and for choosing Radiator World.

We hope to serve you again in the future.

Kind regards,

Customer Experience Team

Antwort von Radiator World

Vor 1 Tag

Dear Dan,

Thank you so much for your wonderful 5-star review.

We’re really pleased to hear that you were happy with the quick delivery and the overall service you received. Providing a smooth and positive experience for our customers is always our priority, so it’s fantastic to know we met your expectations.

Your recommendation truly means a great deal to us, and we sincerely appreciate you taking the time to share your feedback.

Thank you for choosing Radiator World, and we hope to serve you again in the future.

Kind regards,

Customer Experience Team

Antwort von Radiator World

Vor 1 Tag

Dear Rachel,

Thank you very much for your fantastic feedback!

We’re absolutely delighted to hear that you received outstanding customer service from our team. Delivering helpful, friendly, and reliable support is something we take great pride in, so your kind words truly mean a lot to us.

We really appreciate you taking the time to leave us a review and thank you for choosing Radiator World. We look forward to helping you again in the future.

Kind regards,

Customer Experience Team

Antwort von Radiator World

Aktualisiert vor 4 Tagen

Dear Johanna,

We are very sorry to hear that you felt disappointed with the service you received, especially as we are pleased to hear that you were happy with the item itself and the value offered. After reviewing the full email correspondence between both parties, we can certainly understand where some frustration may have arisen during the returns process, and we apologise if any of our responses came across in a way that caused further upset.

However, we do not believe this review is entirely fair or fully reflective of the situation. As stated within your own review, the valves ordered were unfortunately the incorrect valves required for your installation, rather than the wrong item being sent by Radiator World. Had we supplied an incorrect product, we would of course have immediately arranged a replacement at no cost to yourself and resolved the matter as quickly as possible.

In this case, the order supplied matched the order placed, meaning the return fell under a non-faulty customer return. As with most online retailers and plumbing/heating suppliers, a return or collection charge applies in these circumstances to cover handling, courier and warehouse processing costs. We believe this is both standard industry practice and reasonable, particularly for specialist plumbing and heating products which require careful transport and inspection before being returned to stock.

We also offered two return options in order to assist you — either:
• a collection arranged by ourselves for a small fee, or
• a self-return arranged independently at your own cost.

These options were provided in line with our published returns policy and UK consumer legislation.

With regards to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 referenced in your review, while customers absolutely do retain the right to cancel a distance purchase within the cooling-off period, the legislation also clearly allows retailers to require the customer to bear the direct cost of returning non-faulty goods unless the retailer has agreed otherwise. At no stage were you refused the right to return the items or obtain a refund; the only requirement was the applicable return cost due to the order not being faulty or incorrectly supplied.

Regarding the packaging comments, our terms and conditions also request that any damages or concerns with packaging or goods are reported within 48 hours of delivery so they can be properly investigated with the courier where necessary. We appreciate your point that the contents themselves were unharmed, however this is why our team referenced the reporting timeframe during the discussion.

We genuinely regret that you were unhappy with the interaction and we always take customer feedback seriously. Our team works extremely hard to support thousands of customers every week, and while we fully appreciate your frustration over ordering the incorrect valves, we do feel the resolution offered was fair, reasonable and fully in line with both our published terms and UK consumer regulations.

We do thank you for your order and your feedback, and we are sorry again that your experience did not meet expectations

Customer Experience Team

Antwort von Radiator World

Vor 5 Tagen

Dear D Shepherd,

Thank you so much for your amazing 5-star review.

We’re delighted to hear that you were pleased with the wide range of choices available, our excellent prices, and the fast delivery service. Providing great value and a smooth shopping experience is exactly what we strive for, so it’s wonderful to know we delivered on all three for you.

Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience.

Thank you again for choosing Radiator World — we hope to serve you again in the future.

Kind regards,

Customer Experience Team

Antwort von Radiator World

Vor 7 Tagen

Dear Hitesh,

Thank you so much for your fantastic 5-star review!

We’re absolutely delighted to hear that you found us to have the best price available and that Sarah was able to assist you so well. We’ll be sure to pass your kind comments on to her — she’ll be thrilled to hear your feedback.

It’s also great to know that your delivery arrived on time and that the free delivery service added to your positive experience. We always aim to provide excellent value alongside friendly and reliable customer service, so your review truly means a lot to us.

Thank you again for taking the time to share your experience and for choosing Radiator World. We hope to serve you again in the future.

Kind regards,

Customer Experience team

Antwort von Radiator World

12. Mai 2026

Dear Caroline,

Thank you very much for your 5-star review!

We’re delighted to hear that your order arrived promptly and that the item met your expectations. Providing reliable service and quality products is very important to us, so it’s wonderful to know you were happy with your experience.

We truly appreciate your feedback and thank you for choosing us. We hope to serve you again in the future.

Kind regards,

Customer Experience Team

Antwort von Radiator World

Vor 7 Tagen

Dear Jason,

First of all, we would like to sincerely apologise for the experience you have received. We are truly sorry for any inconvenience and frustration caused.

We have been made aware that part of your order was delivered this previous Saturday, and that a member of our customer service team contacted you to make you aware of this. We’re extremely pleased that this part of the order has now been located successfully.

With regards to the remaining items on your order, please be assured that we are actively investigating this with the courier and doing everything possible to have the remainder delivered to you as quickly as possible.

Again, we are extremely sorry for the experience you have had. Please do not hesitate to reach out if you require any further assistance from our team, and we do hope we will have the opportunity to serve you again at Radiator World in the future.

Kind regards,

Customer Experience Team

Antwort von Radiator World

12. Mai 2026

Dear Michael,

Thank you for your fantastic review!

We’re really pleased to hear that your order arrived the very next day, especially with it being placed later in the afternoon. We always work hard to provide a fast and efficient delivery service, so it’s great to know this met your expectations.

We truly appreciate you taking the time to share your experience and thank you for choosing us.

Kind regards,

Customer Experience Team

Antwort von Radiator World

5. Mai 2026

Dear Susan,

Thank you so much for your fantastic 5-star review!

We’re really pleased to hear that both of your radiator orders arrived as expected and that the delivery experience, especially the timed window on your second order, met your expectations. It’s great to know the installation process was quick and straightforward too.

We completely understand that you’ve only had a short chance to try them so far, but it’s encouraging to hear that your first impressions are positive. We’re confident they’ll continue to perform just as well as they look, and we hope they keep you comfortable when you need them most.

Thanks again for taking the time to share your experience, and please don’t hesitate to reach out if you need anything further.

Customer Experience Team

Antwort von Radiator World

5. Mai 2026

Dear Valued Customer,

Thank you so much for your brilliant 5-star review!

We’re delighted to hear that you’re happy with the quality and value, it’s exactly what we strive to deliver. It’s also great to know our sales team provided clear and helpful communication, and that your order arrived swiftly.

Your comment really sums up the experience we aim to provide, so it means a lot to the whole team.

Thanks again for your support, we truly appreciate it!

Customer Experience Team

Antwort von Radiator World

5. Mai 2026

Dear Gillian,

Thank you very much for your kind 5-star review!

We’re so pleased to hear you’re happy with the product, the price, and the speedy delivery. It’s especially great to know you’d recommend us and would choose us again, that really means a lot to the team.

We truly appreciate your support and look forward to helping you again in the future!

Customer Experience Team

Antwort von Radiator World

5. Mai 2026

Dear Valued Customer,

Thank you so much for your great 5-star review!

We’re really pleased to hear that you had a positive experience speaking with our team and that you found the service helpful and accommodating. It’s always nice to know our team are making a good impression and providing a friendly, professional service.

We’re also glad we could support you with a competitive price and that your delivery arrived quickly.

We truly appreciate your feedback and look forward to assisting you again in the future!

Customer Experience Team

Antwort von Radiator World

5. Mai 2026

Dear Chris,

Thank you for taking the time to leave such a thoughtful review!

We’re delighted to hear you were happy with the service, it means a lot to us.

We really appreciate your support and hope to assist you again soon!

Customer Experience Team

Antwort von Radiator World

6. Mai 2026

Dear Julie,

Thank you for your excellent review!

We’re really pleased to hear that you found our website easy to navigate and that your order arrived quickly. Providing a smooth and efficient experience from start to finish is exactly what we aim for.

We truly appreciate your feedback and hope to assist you again in the future!

Customer Experience Team

Antwort von Radiator World

6. Mai 2026

Dear Donald,

Thank you for your wonderful 5-star review!

We’re sorry to hear your original radiator was damaged in transit, but we’re really pleased we were able to resolve things quickly for you. Making sure issues are handled promptly and keeping our customers informed every step of the way is something we take great pride in.

It’s fantastic to know the replacement arrived safely and that it’s working perfectly for you.

We truly appreciate you taking the time to share your experience, it means a lot to the whole team!

Customer Experience Team

Antwort von Radiator World

6. Mai 2026

Dear Deborah,

Thank you for your fantastic 5-star review!

We’re really pleased to hear you had a positive experience with us, from our communication through to the speedy delivery. Providing a smooth and reliable service is exactly what we aim for.

We truly appreciate your support and hope to assist you again in the future!

Customer Experience Team