Mohamed is wonderful to work with. He is very Conscientious and genuinely cares about fixing the issues. I highly recommend him. Took multiple attempts to resolve the issue and he was very helpful... Mehr ansehen
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Das sagen Bewerter
Technician Josh showed up early after checking with me. He was very personable, explained what he would do and the charges. It took him only 10 minutes to solve our problems and let us know how to pre... Mehr ansehen
Unternehmen hat geantwortet
Their workers who answer the phone don't know what they are doing; they cancel appointments without letting you know, then they come up with a lame ass excuse for not fixing a problem because it will... Mehr ansehen
Unternehmen hat geantwortet
Though the service was very expensive, Max did a great job. I was comfortable having him in my home, he did what he said he would do, and my washer is working properly again.
Unternehmen hat geantwortet
Unternehmensdetails
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For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Kontaktinformationen
Vereinigte Staaten
- 1-860-596-0177
- support@puls.com
- puls.com
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Great service
Great service. We were actually under manufacture Warranty but technician to us the issue . We still had to pay diagnosis.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Punctuality
Punctuality . Professionalism andRespect . I definitely recommends Puls.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Great guy and great service
Great guy and great service. Thank you!
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
How to Void a Warranty That Doesn’t…
How to Void a Warranty That Doesn’t Exist: A Masterclass by Puls 🤡
If you ever want to experience the peak comedy of corporate gaslighting, I highly recommend buying a membership with Puls. My fridge stopped cooling, and after two full weeks of hostage negotiations over email while my tenant’s food spoiled, I finally had to capitulate and pay out-of-pocket for a repair I didn't even want just to get them to do their job.
You literally cannot make this crap up. Please enjoy the Olympic-level mental gymnastics their "Membership Care Team" put me through:
The "Pre-Existing Condition" Pivot: They refused to fix my cooling issue (the defrost heater) unless I paid them $156 out-of-pocket to fix a broken ice maker. The ice maker has been broken for years, and they knew it, because they previously serviced the unit.
The Imaginary Manufacturer Warranty: When I told them I’d just handle the ice maker with Samsung later, they claimed they couldn’t fix the defrost heater because it might "void the manufacturer warranty". Guys... the fridge is from 2016 or earlier. There is no manufacturer warranty. And even if there was, Puls already worked on it in 2022, which by their own logic would have already voided it!
The "Heads I Win, Tails You Lose" Guarantee: When I pointed out their logic made zero sense, they offered a "compromise": they would fix the cooling issue, but if the fridge still didn’t cool after they left, they wouldn't guarantee their work or offer a redo. So... I pay you to fix it, it doesn't work, and you just keep the cash? Solid business model.
The Ultimate Paradox: They later claimed that if a different company fixed the ice maker after Puls fixed the defrost heater, it would void Puls's 30-day guarantee. So I told them: "Great, nobody else will touch it. The ice maker will just stay broken." Their response? "Well, if the manufacturer doesn't repair the ice maker BEFORE we fix the fridge, your guarantee is void anyway."
Math is Hard: To top it all off, they kept threatening to void my "30-day guarantee," completely forgetting that my actual membership agreement guarantees parts and labor for 90 days.
The grand finale? After days of them taking forever to reply while a fridge sat completely unusable, I gave up, and paid the ransom just to get the appliance running.
How this predatory, shifting-goalpost nonsense is legal is beyond me. If you're considering a Puls membership to protect your home appliances—save your money. They will happily take your monthly fees, but when something actually breaks, they'll just hold your kitchen hostage until you pay up.
EDIT BASED ON PULS REPLY:
This is completely false. THERE IS NO MANUFACUTER WARRENTY. The team REFUSED to service my fridge unless I paid for an ice maker repair - which I DID NOT WANT FIXED and had nothing to do with the reason the fridge would not cool. It had been broken for years and had NOTHING to do with the fridge not cooling. They would not send anyone out to my house unless I agreed to pay for an ice maker repair. When I said I just would keep operating as normal, with no ice maker, since there hadn't been one there for years, they would only agree to repair my fridge if I waived all rights to guarantee the repairs, which obviously I would never do, especially with this company.
So, if you're really going to help, you can waive the ice maker repair, which I didn't want in the first place and your team forced me to pay for simply to get the service I deserve.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Hi, Jennifer.
We sincerely apologize for the inconvenience and any confusion this may have caused.
After reviewing your account, we confirmed that a service was previously rendered on the same unit. However, the repair performed at that time involved the fan motor assembly, which is different from the current issue under the manufacturer’s warranty. During the recent inspection, the technician determined that the ice maker is not working and requires replacement. Unfortunately, this part is not covered under your membership plan, as your refrigerator model is listed among those with known manufacturer defects related to the ice maker.
What the team is trying to explain is that we can proceed with the repair of the defrost heater, which is covered under your plan. However, we cannot cover the ice maker repair, as this issue must be addressed directly by the manufacturer.
Regarding the guarantee: if you proceed with the defrost heater repair, you will still receive the 30‑day guarantee coverage included in your plan. Please note that the 90‑day guarantee applies only to regular, paid repair appointments and not to claim appointments. Additionally, the guarantee will be voided if, after the repair under your claim, you contact the manufacturer or another service provider to work on the ice maker.
Based on your recent conversation with the team, you have confirmed that you would like to proceed with the repair.
Thank you for your understanding, and we appreciate your cooperation.
very efficient
Very efficient. Quick diagnostic and resolution.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
We are so grateful, Lev, for the wonderful feedback that you provided. Let us know if you need our services in the future, and we will be more than happy to help!
Mr. Gevorg
Mr. Gevorg was very professional and knowledgeable with troubleshooting and finding the issue with the washer. He was very service oriented and was able to find the repair part with in 24 hours to complete the repair. Excellent work performed and expedited service.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much, Marvin! We are so glad that the appointment went well and the technician was able to provide a satisfying service. We will make sure that Gevorg will know this, as it surely makes his day.
Timely Contact
Timely contact, and reasonably priced for good service.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We look forward to servicing you again in the future.
Andrei kept us informed a few times in…
Andrei kept us informed a few times in the morning letting us know first that he was still scheduled to arrive at the appointed time and then when he was 40 minutes away. He showed up just when he said he would. This is much better than many other contractors who keep you waiting and don’t do a great job of staying in touch. He found the problem right away. He was thorough and informative and pleasant to work with. The cost was very reasonable. Will put him at top of our list of appliance repairmen to contact for the next problem
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for your repair request with Puls, Phil! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Still waiting for service
If I could give this service plan a negative rating I would. I've been a paid monthly member for several years ($37/mo) and I needed service for a rental property on June 11th to repair a fridge that wasn't staying cool.
It's now June 23rd, the fridge is still not fixed and they are fighting with me about $150 because they want to repair the ice maker, which isn't part of the problem and they won't cover that repair because they claim it's a manufacturer defect.
My repairs will not be scheduled even though my appliance has been repaired by them in the past. They claim if they repair it now, and I don't pay for the ice maker, they will not guarantee their service on my fridge. I don't want the ice maker repaired, and won't get it repaired in the future, but they still won't guarantee their work. I think they know the fridge needs to be replaced, and they are forcing me to pay for unnecessary repairs, so they break even or profit from my service plan instead of actually replace the fridge.
If you want to overpay, deal with shady service reps, never have your appliance serviced, and be charged for frivolous repairs before they honor your contract, use this service.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Hi Jen, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Basil is the BEST!
Basil is kind, professional & efficient!
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for counting on us, Beth! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Antwort von Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Fast repair and reliable
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for counting on us, Cat! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
They are a good and reasonable company
They are a good and reasonable company! Don't try to deceive or take advantage of you.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for counting on us, Carl! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Great technician
Great technician. Very helpful and persistent about getting our washer fixed.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Horrible expeience
Horrible expeience!
The technician did not follow company policy when charging for the service to my fridge. He charged us fo some of the work through the link byt then side charged my son for the rest. He asked my son to Venmo him. My son did and the ice maker still does not work. When I reached out to the company I am getting mixed results on if they will reimburse my son the money he sent the technician. They should be embaressed and fix this situation now.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Hi Kim, your email has been noted and apologies if relaying the Former Tech's message appeared to be as a defense. However, as initially explained, the payment was done outside the Platform, which we requested for you to file a dispute for on where it was processed. We understand that you would like to be refunded for the $360 however, as the payment was made outside Puls platform, we don't have any record of it. You have been refunded in full on what you paid with Puls. A reminder was noted on the confirmation email for the Appointment when you booked online. Feel free to respond to the email sent to you in response to the email you've sent. Thank you!
Puls Tech- Ahmad
Ahmad was kind, professional, & completed the job in a timely manner. Answered all questions. The experience was smooth because of him. Thanks!
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Professional and courteous
Fast appointment. Polite and professional service from a knowledgeable service provider.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
They use AI? Cancellation is a nightmare
Scheduling is easy but canceling it is a nightmare! I called in around 7:45 am to cancel the service for that day. The op sounded like AI and I think it was because cancellation request was Not complete and someone showed up at 10 am! Not recommended. Use Sears appliance they are much. Better.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Hi Neo, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
You will pay more than double for repairs
The tech was ontime and completed the work quickly. The mark up on the parts was more than double the retail costs and thus likely marked up by a factor of 3-4 by PULS. The labor cost was also more than double anything I have ever paid for repairs. The customer service basically just responds with disingenuous statements when confronted.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Hi Peter, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Kind Regards,
I had my ice maker repaired
I had my ice maker repaired. The company refused to honor the claim and wanted 89 dollars to appeal . I have stopped doing business with them.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Hi Chris, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
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