Puls Bewertungen 

These people are sketchy at best. They came to my house to diagnose what was wrong with my dishwasher. The technician found the problem. He then said it would be about $600 to fix it as long as I joined their membership plan at $35 a month. I originally agreed to have him fix it and paid the monthly plan as well as a deposit and service call fees totaling $149. I then changed my mind (2 hours later) and canceled my membership. I also canceled the repair call within 24 hours. Their terms specifically say you get your money refunded should you cancel within 30 days. I at first got email saying they would refund me $59. Then a few days later they said they could not do that because the technician had ordered the part, and they have refused to sent me a refund of anything. Don't use their service and don't trust them.

William was punctual, polite, knowledgeable, and helpful. he explained everything clearly and thoroughly.

Technician was knowledgable and provided a fix for the best price and timeline.

The service technician Yanko is unresponsive, He is inviolved in so many things other than Puls (side jobs) that he cannot keep up with them. I contacted him via voice and text several times and got no response. Tell him how much hassle he is to deal with and he just ignores you.

I will not use him again.

Overall, the technician was customer friendly and quite knowledgeable about refrigeration repairs in general. Equally as impressive, his interpersonal skills were well beyond his age and certainly should be a replica for your new and or less experienced staff.
Job well done!!

William was punctual, polite, informed, and helpful. he explained everything clearly and thoroughly

The quick repair and service by the tech was great the time it took to get the part and my waiting time was not so good it was rescheduled several times and I was without a washing machine for over a week so that was not the good part of it and it was a little pricey so that was my experience.

He phoned and arrived hours before his scheduled time to fix our washer. He was good at explaining what was wrong with the washing machine, and fixing it efficiently.

After diagnosing and fixing what was thought to be the problem, my refrigerator started flipping the breaker switch off. The technician came back and determined it was the compressor that needs to be replaced.
1). If I had known this in the first place, I might’ve gone ahead and gotten a new fridge. After spending over $300 the first time, I agreed to have the compressor replaced. Now, they are having issues getting the part in a timely manner. It’s been two weeks now that I’ve been without my refrigerator. There’s no date for when the part may be in. I’m really beginning to wish I had opted for a new fridge.

Niyaz was very thorough in his investigation of the problem. He was very truthful about the issue and whether it was ultimately worth fixing versus buying a new washer. Since my washer was ~20 years old we determined it was best to get a new machine. Very honest

Great service! Was fast and did an amazing job. Definitely will call again if needed.

Byron was really great. He was a font of information which led to our decision regarding our refrigerator and what direction we needed to go in replacing it so as not to get screwed again with a poor purchase.
I hope all of your techs are as knowledgeable and personable as he is.

ETA: I see that you responded to my review. I have never spoken to a Supervisor to my knowledge. No one I have spoken with has identified themselves as such. One of your reps, however, told me that the technician told YOU that he offered me that Saturday slot and I declined, which is blatantly untrue. I have had NO communication with him since May 28 as he has not returned a single phone call or text message. Further, I have received an email from you confirming the Saturday appointment despite your not having been able to speak with him directly to gain his agreement.

Your rep also told me that if a new technician had to be sent out to replace the control board because Seth did not return, that I would be responsible for the cost of that one. If it comes to that, I will be requesting a full refund since it would cost me less to actually just buy a new washer.

Finally, your response below did not address any of my initial concerns.

I do not recommend using Puls for appliance repair services. Puls contracts repairs out to local companies, but based on my experience, they appear to have little oversight or accountability for their subcontractors.

In April, my washing machine began shutting down before the spin cycle. Puls dispatched a technician, Seth from Coop Repairs, on a Tuesday. He returned two days later and installed a new control panel. At the time, he told me the part carried only a 30-day warranty, despite Puls advertising a 90-day warranty on parts and labor.

On day 31, the washing machine began exhibiting the exact same problem. Puls sent Seth back on May 19. He confirmed that the control panel had failed again but said it would take about a week and a half to obtain a replacement. He also stated that the control panel he had originally installed was made with “substandard parts,” which was why it only came with a 30-day guarantee. Needless to say, that explanation raised serious concerns.

Seth was scheduled to return on May 28 between 9:00 and 11:00 a.m. At 9:47 a.m., I received a text message from him stating that the replacement part had been delayed and that the appointment had been rescheduled to June 2 between 11:00 a.m. and 1:00 p.m.

June 2 came and went. Seth never showed up, and neither he nor Puls contacted me to explain why. When I finally reached Puls customer service, I was told that the part was delayed and that the repair had been placed on hold. They could not provide any additional information, a revised repair date, or even contact their own technician.

Later that day, I called again and was told that Seth had provided a tracking number. When I reviewed the tracking information, I discovered that the replacement part had not even shipped until June 1, indicating that it had not been ordered in a timely manner.

As of June 4, I still have no working washing machine, no repair date, and no meaningful updates. I have paid more than $625 to Puls and remain without a resolution.

The lack of communication, poor service coordination, and inability to stand behind previous repairs have made this an extremely frustrating experience. Puls customer service has been disappointing throughout the process. If negative stars were an option, I would give them.

Chris was professional, knowledgeable, thorough, and friendly. 5 stars for sure!!

Technician was excellent. He quickly diagnosed the problem and installed new parts to get our refrigerator back up and running.

It kind of looks like he was taking advantage of us.
1) He said his preferred method of payment was cash although they told us that they do not accept it. And my mother paid before I could stop her
2) He charged us $100 just to clean the pipes that it took 2 min I mean $100 FOR 2 MIN OF WORK who wouldn't do it? Sign me up for it and the day before we paid $600 to put gas on the fridge but he came the very next day and he told us to buy a new fridge. We were hoping for the same guy to come but he was a different guy

Great service and I was kept informed the whole time.

The technician was courteous, and explained the problem and corrected it!

I was very pleased to have my Heater repaired !!~
No parts needed