Mohamed is wonderful to work with. He is very Conscientious and genuinely cares about fixing the issues. I highly recommend him. Took multiple attempts to resolve the issue and he was very helpful... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Technician Josh showed up early after checking with me. He was very personable, explained what he would do and the charges. It took him only 10 minutes to solve our problems and let us know how to pre... Mehr ansehen
Unternehmen hat geantwortet
Their workers who answer the phone don't know what they are doing; they cancel appointments without letting you know, then they come up with a lame ass excuse for not fixing a problem because it will... Mehr ansehen
Unternehmen hat geantwortet
Though the service was very expensive, Max did a great job. I was comfortable having him in my home, he did what he said he would do, and my washer is working properly again.
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Kontaktinformationen
Vereinigte Staaten
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Gut
6594 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great, all around!
Scheduling the date and time for service was easy.
The service- person assigned to come to my home called me within minutes of scheduling the date and time to confirm.
Great service!
Thank you!
3. Juli 2026
Antwort von Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
It was easy to hook the appointment
It was easy to hook the appointment. The technician was great at communicating on the time and what type of service would be required for the repair. He was prompt, efficient and least the area clean, very professional. The service was more than I anticipated but overall great job
2. Juli 2026
Antwort von Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The technician appeared to be…competent, but expensive!
The technician appeared to be knowledgeable. It was very hard to understand him with his heavy accent and to where I expected it to be expensive, to be so much more than buying a new one was a shocker.
1. Juli 2026
Antwort von Puls
Thank you for your feedback and for your honesty, and we hope to have the opportunity to serve you again. Kindly let us know if you need further assistance.
Professional
Quick, easy & very professional. Will definitely call them again should an issue arise.
2. Juli 2026
Antwort von Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Excellent Service!
Bashir was friendly and took care to explain what he needed to fix the issue.
2. Juli 2026
Antwort von Puls
Thank you so much for counting on us, Ken! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Above and beyond
Good communication! Both company and technician kept the customer informed of changes in status. Technician Brady is knowledgeable and experienced. He arrived at the end of a busy day to help with my refrigerator that was running constantly. He was methodical and correctly diagnosed a problem with the fan. His effort went beyond expectation, yet with a demeanor of sincerity. I highly recommend Brady and Puls.
1. Juli 2026
Antwort von Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
KitchenAid microwave oven repair options
Honest assessment of repair / replacement options for 20 year old microwave oven
2. Juli 2026
Antwort von Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Contractor came on time
Contractor came on time, asset the problem and fix very quickly.
2. Juli 2026
Antwort von Puls
Thank you so much for counting on us, Donnita! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Too expensive with two visits plus…
Too expensive with two visits plus part. Cheaper to buy new chest freezer.
Technician not confident in English, but did well with cell phone translator.
1. Juli 2026
Antwort von Puls
Thank you for your feedback and for your honesty, and we hope to have the opportunity to serve you again.
The tech told me he could not find…
The tech told me he could not find anything wrong and left. Five minutes later the microwave was doing the same thing that I told him was wrong was still wrong.
1. Juli 2026
Antwort von Puls
Hi Louise, thank you for providing your feedback. Team had your concern relayed to the technician and he mentioned that he notified you regarding the control board.
Our technician thoroughly tested all functions, including cycling the system open and closed multiple times.
Unfortunately, the intermittent failure indicates that the main control board is broken.
The manufacturer no longer makes or supplies this replacement part. Since the control board cannot be replaced, the unit cannot be repaired.
Kindly let us know if you have any further concerns. Thank you!
Easy to book/ Technician came early and…
Easy to book/ Technician came early and fixed washing machine very quickly/knew exactly what the issue was
1. Juli 2026
Antwort von Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The response to our request for repairs…
The response to our request for repairs was very rapid and Semir was excellent.
1. Juli 2026
Antwort von Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Nothing was fixed only checked out the…
Nothing was fixed only checked out the dyer. He suggested vest cleaning only.
He made an appointment but your office emailed back—maintenance is not covered.
Do I get a refund?
1. Juli 2026
Antwort von Puls
Thank you for providing your feedback! Apologies as we'll not be able to honor your request for refund since assessment has been rendered. Based on the plan coverage, maintenance is not covered so this is to be handled under regular appointment. We do not usually service maintenance however, as a member, we can check with the technician if he can proceed with the service under a regular service and the $89 you initially paid will go towards the estimate and 15% discount will be applied as well. We are currently checking with the technician on the estimate, and we'll be keeping you posted via email on updates. Thank you!
Still waiting for the estimate for the…
Still waiting for the estimate for the job which the technician told me he will send to my Email Please send ASAP
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future. The estimate has been sent to your email. Feel free to reach out to us f you have any further questions.
Poor Service
I ordered service for my LG dryer repair. They provided an appointment with this boot-leg company called How High Construction. This company failed to show twice. Despite asking for time of arrival, they wasted my time. The first time they canceled within the last 30 minutes of a 3 hours wait time frame. This past Friday. Then it was rescheduled for Saturday, they canceled the last 15 minutes. Absolutely terrible. The rep was Virgil G. He demonstrated unprofessionalism. Very disappointed. The wasted time occurred 6/26 and 6/27/2026. They should pay me for wasting my time.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Hi Yvonne, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Everything was easy
Everything was easy. I like how available the technician is available for any questions and or concerns.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
service tech did not respond or follow up
Originally the service tech that arrived at my home checked my freezer and said that he needed to come back later in the day. He also said that he would get me an estimate for a part replacement. He did neither of those 2 things. Never called back with the estimate and never came back to recheck the temp.
I contacted PULS and at first they refused to credit back my service charge. After providing PULS with additional details, the decided to give me full credit
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. Kindly let us know if you need further assistance. Thank you!
Technician arrived as scheduled and was…
Technician arrived as scheduled and was professional and pleasant. The dryer was completely repaired. I appreciated the 15% discount through Puls.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
PULS follow-up: Nightmare Company - stay away!!!
PULS follow-up:
After everything I’ve already been through with this company, their latest response is just more deflection. They’re now asking me to pay out of pocket for a “certified professional” to validate what their own technician already proved — that the job was misdiagnosed, not completed, and the oven is still doing the exact same thing it did on day one.
Let me be clear:
I will not spend another dollar to confirm their mistakes.
If the repair had been “successfully completed,” as they keep claiming, we wouldn’t even be having this conversation. The oven still goes into a locked cleaning mode. The technician did not fix the issue, misdiagnosed the problem, wasted weeks of my time, stopped responding entirely, and even no‑showed an appointment that cost me a full workday.
This has been singularly the worst repair experience of my life.
Instead of taking responsibility, they continue to push the burden back onto the customer. After two months of delays, silence, misdiagnosis, and incompetence, they now want me to pay someone else to prove what is already obvious.
At this point, I’m done.
I’ve asked them to issue the partial refund they already approved so I can move on and never deal with this company again. And trust me — neither I nor anyone I know will ever use their service.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
Hi Horace, we completely understand your frustration. While our technician completed their thorough evaluation and issued a final assessment, we take your disagreement very seriously and want to get this right for you.
As initially explained for us to move forward with this dispute on misdiagnosis, please provide any supporting documentation—such as a second opinion from a certified professional, photos, or maintenance records—that supports your claim.
Once we have it on hand, we can proceed in reviewing your request.
As you've confirmed we'll proceed in refunding the initial amount approved for refund, which is less the Service Call Fee. Feel free to respond to the email sent to you. Thank you!
Very professional and knowledgeable!
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puls
We are grateful for this awesome feedback! It makes us happy to hear how wonderful your experience was with Puls and for trusting us. We will make sure that Earnest gets the recognition he deserves. Please know that we will always be here if you need us.
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