primotronix Bewertungen 

Thought I was buying Canon t3I for $509.99 free shipping and ended up paying $689.00 for upgraded battery and cheap bag after 3 weeks of calling to see where my "in stock" camera was. Only after I agreed to upgraded kit did I get camera in 2 days. The upgrade was supposed to net out to $649.00 but then invoice came with shipping and insurance charges. Your typical bait and switch deal and I allowed myself to fall for it. Shame on me, but if anyone buys from these guys, beware. Yes, I consider their tactics as "rude conduct".

Very good service, excellent product and price

So I made an order beginning of Dec. I notice a few days later that they had not taken the payment gut of my account so i called them. Took me three days to finally get through to someone and He says, " oh I can get that right out to you." So I'm waiting a week and still no package. So I call back monday before christmas and now I get, " it's going out today or tomorrow and you will have it before the holidays." Well I got the package friday and it's messed up. I ordered two camera Lens and I only got one. Now there is no time to fix this because they waited so long to ship my stuff. Very piss poor company and won't recommend tthem to anyone. If they don't get back to me tomorrow(sunday Dec 22.) I'm cancelling the order with my credit card.

If you(Primotronix) read this you can get ahold of me, if you want to make it right. My name is Kenny Henry and my zip code is 44004.

On Dec 10 I ordered a d5100 camera. Order took 3 days before I saw a status change on website to transferred (what ever that means) Call CS to find out what was going on. They stated that the order was transered to shipping and would be sent with 48 hours. Time passed and no word on shipping .. no status change on web site. Called CS on the 17th was told the order had an upgrade in shipping and would arrive in the 21st. I had also sent an email to CS on the 15th telling them that if the item had not shipped yet to cancel it.. So I could get it locally before christmas. Never heard back from them. On the 21st Instead of the package being delivered I got an email in respose to an email I sent to them requesting the shipping number. I got the number and checked out the tracking... The order was label just been created... Item had not even been picked up yet. Tried to call... they were closed, Looks like item has been shipped..but will not be here in time for christmas.

I finally received my battery today that was suppose to be shipped on Dec. 18th, it is now Jan 8. It took many phone calls and emails to get this far. Due to the smooth and fast speaking salesman I thought I was receiving an Canon Ultra High Battery and it is an aftermarket that I believe could have received much cheaper. I can't tell what I paid for since very little information is stated on the invoice. I also finally received the free gifts that you see on the site's front page and it was made to be their apology gifts. Primotronix does read all their ratings and I sure hope they do not call me again. They keep on insisting on a 5 star, which I gave them the first time and won't go that high again with this purchase and after reading so many reviews and surfing the web I am not sure I will be back. If they offered me a $10 or $20 gift card that may have given me incentive to go back and purchase a lens. But I have been sitting here nearly daily since my order date for up to 4 hours to wait for the mail carrier to receive my order. One reason is one salesman stated I had to sign for the package, that he never had shipped out. I have much more to do with my time. Good luck Primotronix, you need it.

they charged my card $100 extra without telling me and sent me something different than what i ordered. i called them 7 times and finally they agreed to pick up the wrong order and resend my correct one. it has been taking 21 days so far and it should take another 14 as i have been told.

My experience with Primotronix was disappointing and infuriating. Because of a snafu causing them to lose track of a bunch of orders they did not ship the order. I don’t know when they found out about the problem but they didn't call me. They waited for me to call them. What’s worse is that they didn't have the right attitude towards taking care of the customer. They told me that they would not expedite delivery to ensure Christmas delivery even though the problem was their fault. I had a choice of not getting Christmas delivery, or paying more for shipping, or cancelling my order.

I chose to cancel, because the fact that they refused, actually refused, to take care of the customer after making a mistake just infuriated me. They said they said they couldn't ship to me in time for Christmas because they would lose money. so rather than lose a couple bucks and maybe save a customer because of something that was their fault, they chose to get a bad review and I hope lose many customers.
In my immediate case I would rather come up with a contingency plan and shop brick and mortar retail than run pay a shipping upgrade, for something that was not my fault, and still run the chance that Primotronix would fail to ship again. At least this way I have 5 days to get a gift. If I paid and they dropped the ball again, I know they wouldn't call me, and I’d be stuck shopping on Christmas Eve.

If i were you, i would not trust them to ship at all. Definitely don't rely on them for anything that has any level of time sensitivity. LIKE CHRISTMAS.

I ordered a Nikon D5100 camera and did not receive it for 2 weeks. Called them up 30-40 times without any response and holding on for 15 mins on each call. After waiting for a month, wrote a bad review and immediately got a call from <Name Removed>. He promised to get it delivered soon if I change my review. He apologized and all so I reverted my review and was waiting for the package. It did not come for another week and I called back. This time he was very rude and said he will deliver it in another 11 days. When I complained about the delay, he told me whether I want the order or not and got very rude.
I cancelled the order because of following reasons which every customer should keep in mind.
1) I may get the order in 10-12 days or I may not which is highly likely seeing their track record. Again I have to go in the waiting loop, call them up and <Name Removed> acts rude and there is nobody else to answer your calls.Lot of people have complained and he called them up and promised an upgrade and changed their negative reviews to a positive one. That's why you see some positive reviews, but that is after going lot of back and forth with these guys and breaking your head and you are not sure what is the end result.
2) Even if I get my order, if anything goes wrong god save me, these guys won't give a damn about it and I'll be stuck. You'll end up spending more in the longer run.
3) It's mentally taxing and big hassle to deal with such fraud people and your peace of mind is gone.
So I recommend that even if people need to spend $100 more from some better site, you get your peace of mind and a much needed decent service when things go bad .

As far as I am concerned, this company does not exist. I ordered a camera, waited for 2 weeks, tried to call but was on hold before I got disconnected. I cancelled the credit card order and tried again - same story. The e-mail verification of either order did not have an order #, and 'order status' on their website showed 'transfered' in each case, though nothing was shipped. Lots of work on my part with canceling credit card payments and waiting on the phone. Not worth the savings!

Ordered camera 12/4. Received a confirmation email stated my order was transferred, no further communication until I called them 7 days later. I was told my order was now verified. Waited on hold for 30+ minutes. Called 12/17 and waited online for another 30 minutes +, I was told my order will arrive Friday but there is no tracking number. If it gets here it will be 17 days later. Not your typical, efficient, friendly vendor. Would not use again.

I ordered a camera on cyber Monday. They did not respond to my order for a week, and would not return emails. The wait on the phone was endless. When I finally did get through, the guy apologized, confirmed my order, and I received it in a few days, exactly as ordered.

Overall, can't really complain... price was lower than anyone else.

Made a purchase of a Nikon 5100(Body Only) about a week ago through Primotronix for the price of $419 + 20 for 3 day shipping. I received no email confirmation or invoice of the purchase, but did get a confirmation phone call(from an unknown number) a couple days later, at which time my card was billed after that, and the product arrived on the day the service rep had told me. Before getting that phone call I starting having my doubts, after reading several reviews that the site was a scam, and folks weren't getting their orders on time. But my order came in on time(UPS), no bait and switch, everything was present in the box, warranty included. Now all isn't well with the service I received. When I tried calling for some sort of tracking number, I was on hold for 20-40+ minutes, with no response. And I emailed to get an invoice of the purchase for my records, and received no reply there either. So everything seemed a bit shady at the time. All in all, my honest review of this company, customer service is lacking, but I received my order in a timely manner, new in box, at a great price. Results may vary!

I ordered a Canon G12 from primotronix.com on November 21, in my order review it was stated that I would receive my order in 7-9 business days, 22 days later and I have still not received my camera. I have sent multiple emails and have not heard back from the company, I have also called four times only to be put on hold for over 30 minutes each time before being dissconected. When I finally get a chance to talk to someone, I will cancel my order. I should have researched this company a little more before placing my order. Do your research before you use primotronix, there are many more trustworthy companies out there to choose from.

I thought I placed an order with Primotronix. I never received an e-mail confirmation. i attempted to call to verify that the order had been placed. All three of my phone calls were placed on hold until the phone call was automatically disconnected...(20 minutes each time).

Just received a phone call from the company. They are going to express ship the order at no additional cost. I really need this for a Christmas present. They explained that they are having problems with their phone carrier dropping calls, etc.

Since the item I ordered is $150 cheaper here, I am willing to give them a second chance at fulfilling my order. I am keeping my finger crossed.

I am so aggravated on the way that primotronix has handle my order! Poor Customer service and no delivery. It all started with an order that I place for Cyber Monday (nov 26)for a Nikon,after days of trying to contact them and receiving no answer and no calls back(even after I emailed them) I decided to post a negative review on line on <External Link Removed>,the second I posted it someone was calling explaining that there was a problem with the lines and the emails and everything, and that in order to get my camera shipped i needed to update that review;so I did. Big mistake! They called me again a couple of days later saying that they didn't have the correct credit card number; So I gave it to them again; (in the mean time I posted another negative review) waited and waited, now someone from the billing department called me asking me again from my CC number, and I gave it again(dec 4) , this time they charged it, but it was for a company named BEST PRICE PHOTO. I got a nasty called today from a blocked number; with a nasty tone explaining to me that my order was shipped and that i had to take down the review if not they were going to cancel it! So I told him go ahead and cancel it! He then proceeded to Insult me calling me Stubborn, and how wrong I was and then he hung up the phone on me. I Honestly think that all their goods are stolen and that's why it took them so long. If you read all the other reviews they are horrible! something must be done. THEY HAVE CHARGED MY CC on dec 4th, it is now the 11th AND I have still not received anything! not even a tracking number or a nice call

I placed an order on Thanksgiving Day for a Nikon D3100, at an advertised price of $394.99, free shipping. My daughter followed up and placed an order with them a few days later.

I timed the order as such that the camera was to come in before an international trip I was making. When I was told "no" the camera would not be delivered by my trip, I was promised a delivery date of December 7th.

The camera still didn't arrive by December 7th. I called on December 11th (today). I was then informed that my order WAS NEVER PROCESSED and NEVER SHIPPED. They sat on this almost 3 weeks.

I was extremely upset and I told them to cancel the order and I was giving them a nasty review. I then was told: OK. We'll ship your order and throw in a few freebies. BUT YOU HAVE TO WRITE A POSITIVE REVIEW on ResellerRatings.com BEFORE WE'LL SHIP.

In other words, I would only get my product as promised at the end of a loaded shot-gun. I was blackmailed into the positive review.

At first I agreed, but then I found TrustPilot. I really wish I would have seen this site before I ordered. I promptly cancelled with my credit card company conferencing in the call, and wrote this review.

Given my experience, I would COMPLETELY DISREGARD all positive reviews from Thanksgiving to this point. I DO NOT APPRECIATE being coerced into receiving my product. A legitimate company simply DELIVERS AS THEY PROMISE ON THEIR WEBSITE.

I ordered a Nikon D5100 DSLR camera from primotronix on 22nd november..the order was supposed to get deliver in 7-9 bussiness days but even after 22 days i did not received my camera..i tried calling their customer support but no one would answer..they dont even bother to reply the emails..so after getting soooo much frustrated and angry i posted very negative reviews here on reseller ratings..but still i tried calling their customer care number..after countless attempts,"by god's grace" someone finally answered the call..!!i told them the issue that my ordered is still not delivered..today is 11th,and iam leaving to India on 13th december,i really need my order to get deliver by 13th afternoon becausei have a flight to catch..and guess what was their first reply..??"Sir we can see that you have posted pretty bad reviews about us,you make your reviews positive and i'll ship you order by air by 13th december".i changed my reviews and they were very positive now.they charged my order on the spot and was transferred to their warehouse.hopefully my order was delivered..i collected it on the way to airport..i was very happy and did not had any grudges for primotronix.because there's a saying,"all's well that end's well".i arrived in India.i looked at the camera,it looked good.all the accessories were in place.but to my disappointment when i tried to recharge the battery,the battery won't charge..every time after recharging the battery indicator showed the same battery level..i took the battery and the charger to the Nikon's service center in Pune,India.there they checked the battery and changer and declared that the charger was faulty..!!the charger was unable to recharge the battery..!!So I had to by a new charger which cost me $60..!!it was the exact amount which i had saved by buying camera from primotronix..!now you can see,did i really save the money..??I really regret my decision about buying camera from primotronix..I wish i should have purchased my camera from more trusted source..In addition,running behind saving money I did not get manufacturer warranty..If i would have purchased from some where else i would had to pay the same extra amount which i saved,and would have got atleast 2 years manufacturer warranty..Finally I would Like say that please think before buy from primotronix..the money you save is it really worth it..??even if you save you have to pay again for such things like i payed and primotronix sells faulty and duplicate accessories..i had read some reviews who have faced the similar problem..primotronix replaces the original accessories with the faulty or duplicate one so that they can sell them separately..!!people,i would just like to say,please do not buy anything from here..you will waste your time as well as money..!!every thing will finally end in regret..!!please avoid primotronix..!!"

**UPDATE** 01.02.13

Taking a star. Still haven't received my refund for the camera I sent back. Currently on hold with "customer service" and have been on hold three separate times. I've also had multiple experiences with what I'm pretty sure is the same jerk who transfers your call while you're in mid sentence. Man, that guy sucks. If anyone else is trying to check on the status of a return, and not deal with that initial a**hole, the extension is 301. I'm done trying to give this company the benefit of the doubt. I'm pretty sure there are even fake reviews on here from Primotronix themselves. In retrospect, the hassle I've gone through with Primotronix is just not worth what is most likely a grey market camera and what is most certainly subpar customer service. Simply put, you get what you pay for.

**UPDATE** 12.20.12

The camera arrived, a Canon Rebel T3, and it looked good. Very legit, proper packaging, etc. Exactly what I ordered. However, despite their quick work to rectify the initial shipping malfunction, in the end it still took three weeks time to get it here and before it did, my mom bought herself another camera. This means I had to issue a return to Primotronix. So to be clear, I never used the camera, but again it looked legit.

Bottom line: I just got off the phone with Doug, and yeah, their call center isn't the best; a little dodgy, a little disorganized, but it sounds to me like they're taking these reviews to heart, they seem genuinely apologetic for the errors on their end, and overall concerned with customer satisfaction. He told me they'd waive the restocking fee as long as the camera was in proper shape, he was helpful and pleasant. I didn't have to threaten or beg to get it waived either. It sucks that I had to spend $16 to ship it back to them, but, eh. I think ol' Pat Collins on here said it best, "Not a scam... but not Amazon either." They're just a company, of people, trying to make it work.


**Original Review 12.11.12**

I just called the 1-800 number as well to try check on the status of a Canon T3 I ordered. On hold for just under 20 minutes and the call got dropped. Immediately redialed, and was patched through within a couple of minutes. While waiting the second time though I googled these reviews and was starting to get pretty nervous that I'd been scammed. Guy answers the phone and I tell him my concern. He said calls are getting dropped because of how busy they are and their lines are "fried" and he was aware of the bad reviews stemming from this. My order hadn't even shipped yet (I placed it on Nov. 26th) but to his credit he was honest about it, and told me he would fix it immediately. I'm giving them 3 stars, in the spirit of Christmas, but mainly because of his honesty. As long as my mom gets this camera by Christmas, what do I care how long it takes? No one should get scammed, but at the same time, no one in a call center deserves to get chewed out at Christmas because the company they work for has overwhelmed them. Will update if things don't turn out right.


P.S. He did try to up-sell me some battery pack for the camera, I just told him whatever I originally ordered is what I want and that was the end of it. No pushy sales pitch or anything.

I had a difficult experience initially when trying to place an order,, But after speaking with Joseph I am satisfied with the way things ultimately turned out. I would definitely do business with Primoelectronics.com again.

I will just be repeating exactly what Christopher Halliday already wrote. After 6 days of no change in order status, I have called and emailed multiple times. I finally got through to wait on hold for 20 minutes and 40 seconds before getting hung up on. I called back and selected 1 for the sales department. Guess what, I waited 20:40 on hold before getting hung up on. Is it a machine? I doubt I will ever see anything of my order. At least my credit card company has not yet been billed.