primotronix Bewertungen 

I ordered a camera last week and, after receiving a confirmation of the order, received no other correspondence. I called them at least a dozen times Monday, and another dozen Tuesday, only to receive dead air or a message that the call could not be completed. I also sent an email 24 hours ago demanding a status report, which has gone unanswered. I sincerely doubt the order will be filled and shipped. This company has, at best, poor communication/business skills. At worse, they are a total scam. Don't find out for yourself. Avoid at all costs.

Avoid this company. You cannot trust them

I purchased a Canon Rebel T3i DSLR on black friday. The email told me product should ship in 72 hrs max. No email stating the camera shipped. The status on website said "transferred." I called today (10 days later) to see if product had shipped. Before this, I called a few days ago and the recording said they were closed when they should have been open. The business hours posted on the website were not the same according to their phone system. Today, I could not get through on the first 3 phone calls. The line would ring without answer or give some unusual busy signal. When I finally connected on the subsequent 3 calls, I tried options 2 and 3, customer service and billing, respectively. Not surprisingly, I was disconnected immediately after selecting these options. On my 7th call, I chose sales and then Digital cameras/camcorders. I finally was connected to someone. Isn't it convenient that I can get through to someone when trying to place an order... I told the rep I wanted to find out the status of my order. As I started to speak my second sentence, he already had me on hold transferring to someone else. After waiting several minutes with no response, he came back on the line unsure of why nobody was taking my call. I told the man that I was upset at having to make 7 calls to connect to somebody, and he interrupted by saying "let's not worry about the past." I responded by saying that I was going to tell him about it because of my frustration. I then began to tell him about my problem. He first confirmed that my order was placed. When I asked him for the shipment tracking number, he just reiterated the shipping time. I then asked him if my product had been shipped, and he told me no. At that point I told him to just cancel my order. He never apologized for anything, and he immediately cancelled my order. I forgot to get a cancellation confirmation number, and so I tried calling back. 14 more calls later, I finally got someone else on the line that told me that they do not give cancellation numbers. So, hopefully they don't try to charge my card anyways. I had to call my credit card company to let them know what happened just in case. I can't believe these guys are still in business. Even though they were the lowest price, I'd gladly pay more elsewhere to avoid the hassle, uncertainty, and rudeness.

UPDATE 12/29/12: <Name removed>, a customer service rep (possibly the only one), called me and offered to expedite or comp my shipping in an effort to get me to change the review above. He didn't realize that I'd already cancelled my order many days prior to that call. He then offered to send a free battery instead. I told <Name removed> that I'd consider upgrading my review, but I had no intention of deleting the comments regarding my experience to that point. After agreeing, our phone connection was lost. I sent <Name removed> two emails clarifying our agreement. I have yet to receive a response after 2.5 weeks. No battery was sent. What seemed to be an act of good will and consolation was merely a veiled bribe with no apparent intent to follow through. Their lack of communication is extremely unprofessional and not at all conducive to fostering a reputable business. I have zero trust in Primotronix and will never shop there again. I suspect the positive reviews on this site are produced by employees, family/friends, or people with whom they contract to write such reviews. I can't imagine anyone having such positive experiences with this business given the other extremely poor reviews, all of which demonstrate a consistently negative theme.

Ordered a Nikon D5100 from this website as it was the lowest price when searching using google shop which listed it as a "trusted seller" - Order was place 11/24 - have yet to receive any information about the status of the order - still states "transferred" - have been attempting to call multiple days and times throughout the day with no response - call was mysteriously dropped many times however I have had no issues calling any other numbers on my phone today - sent an email inquiring about purchase - no response - finally received a voice mailbox after being on hold for over 15 minutes (after pressing ext 301 at initiation of call) - left voicemail cancelling order - do not trust this website!!! I plan to file complaint with BBB (although this website is not accredited) and post negative reviews warning other customers about this site as well as dispute any charges from this company if they do not cancel my order

"DO NOT ORDER FROM THIS COMPANY. They use a classic bait and switch scam by offering low prices on their website then trying to up-sell you or telling you that the product you ordered is an "import".

I saw a great price on a Canon camera and placed an order. A couple days later, I got a phone call from a salesperson to "verify" my purchase. He then went on to recommend that I order an extra battery and SD card which I didn't need and didn't order. He then recommended that I purchase an extended warranty since this camera doesn't come with any warranty.

When I asked why didn't it come with a warranty from Canon, he told me that this camera is an "import" camera that has no warranty and has a weaker battery. I looked at the web page where I ordered the camera and it clearly states that the camera comes with a USA warranty.

I was told that if I look at the specs on the same page, it says that it is an import, which it did. I don't understand how they can say that it comes with a USA warranty and that its an import at the same time. I got tired of arguing and being on hold for over 30 minutes so I asked them to cancel the order.

Do yourself a favor and stay away from these scheisters. I'm pretty bummed because I missed out on a legit deal from another website."

I ordered after looking through so many great reviews, hoping I would have the same experience. I ordered my equipment 11 days ago and customer service does not respond back to any of the emails I have sent, do not respond to the calls I have placed, or attempt to give any indication of where my order is.

I have read the cheap price is due to camera import models and I can confirm that they do not hold their own stock, they drop ship their equipment from various places so you never know the actual quality of item you will receive. I cant confirm either but I have heard they do not ship in the original packaging as well.

I will not order from Primotronix again and I would advise not doing so for anyone else as well.

I was very nervous about placing an order with Primotronix because of untrustworthy websites. But, after seeing some reviews, I thought I would give it a try. I talked to Charles in Customer Service to confirm my order, he was very helpful. In just the short time I talked to him, he gave me information that Best Buy never gave me. He also upgraded my shipping. I will buy from here again & I will tell my friends about Primotronix.

Price was the first thing I noticed. It's easy to shop on the internet and Primotronix had the best price for the camera I wanted. Charles called and confirmed a delivery date. Told me about the battery life and what I could do about it. I'm very pleased with his service and the company. I'll use them again!

Contacted me imediately...great service Charlie is a great salesman.

good customer service and communication

I was skeptical about Primotronix because I had never heard of them before, but after seeing other reviews I decided to give them a shot. I placed an order for a 7d and the 24-105 L series lens. Less than 24 hours later I was contacted by Charles at primotronix to confirm my order. Not only was he polite, but also offered to upgrade me to FedEx shipping for free. I was told all merchandise is shipped new, in manufacturer's original packaging with warranty. I saved a solid 400 dollars ordering from Primotronix rather than B&H and I'll probably order from them again.

Thanks for the help in selecting my new Nikon D5100. The package of accessories is just what I need... no added junk to drive up the price. Keep up the good work!

Tom

Charles in Customer Service was very helpful, upgraded to two 5 hr. batteries for my camera for the price of one! In addition upgraded to ups shipping for free.
With prices and customer service they will be getting my business in the future.

Service regarding the sale and follow up service regarding a shortage was outstanding. Personnel was very friendly and provided instant help to correct the over sight. Price for items purchased was the best I found. I will be using Primotronix for future camera needs.

2nd time ordering with company. Easy to contact & best prices around!

good service , fast shipping , keep it up