I am so glad I purchased the Eddie edible ink printer! It has made decorating my cookies so much easier and has saved me so much time. The print quality is excellent, and it allows me to create profes... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The speed Of order processing and shipment is incredible with every order I place! My Eddie stopped recognizing the ink cartridge right in the middle of an order at midnight Tuesday night. I immedi... Mehr ansehen
I feel like I am never treated with respect. I bought this machine and it wasn’t cheap as you know. I feel like the technicians can be a little friendlier. Not sure if I would purchase another one due... Mehr ansehen
Unternehmen hat geantwortet
Always great and responsive support! Never really have any issues with products but one of my cartridges were faulty and they replaced it immediately. Rare for companies these days to follow through a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Primera Technology
Vom Unternehmen geschrieben
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Vom Unternehmen geschrieben
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktinformationen
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, Vereinigte Staaten
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Hervorragend
5018 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I have always had excellent customer…
I have always had excellent customer service with Primera!
2. Juni 2026
Antwort von Primera Technology
Hi Wendy,
We truly appreciate your kind words about our customer service! We are so glad to hear this.
Sincerely,
The Primera Team
Antwort von Primera Technology
Hi Brenda,
We are delighted you had a great experience with our service and fast shipping. Thank you for your kind words.
Sincerely,
The Primera Team
Excellent label stock
I don't buy much but what I do buy comes from Primera ...don't go to Amazon or another second party for your labels , they won't work the same
2. Juni 2026
Antwort von Primera Technology
Dear Scott,
We're so happy to hear you chose us for your purchases! We truly appreciate your loyalty and positive feedback regarding our labels. Thank you!
Sincerely,
The Primera Team
Antwort von Primera Technology
Dear Victoria,
We apologize for any lack of communication on our part. We'd like to know how we fell short. Please email marketing@primera.com with details if you have the time.
Thank you,
Primera
Dealing with them for almost 2 decades…
Dealing with them for almost 2 decades never ever a problem maybe one or two issues over the decades that were resolved in minutes! The best of the best
30. Mai 2026
Antwort von Primera Technology
Hi James,
We truly appreciate your long-standing loyalty and wonderful feedback! We are so glad to know we've consistently met your expectations for nearly two decades. Thank you for your kind words!
Sincerely,
The Primera Team
Very polite and knowlegeable
7. Mai 2026
Antwort von Primera Technology
We are so happy to hear that you had a positive experience with us. We appreciate your kind words.
Thank you,
The Primera Team
I forget things
I forget things! Each tech I’ve spoken with has been so helpful. Always patient, kind and knowledgeable while helping me with my tasks.
9. April 2026
Antwort von Primera Technology
Hi Julie,
We're happy to hear our team has been so helpful and supportive. We appreciate your kind words about their patience and knowledge. Thank you for your feedback!
Sincerely,
The Primera Team
Antwort von Primera Technology
Hi Dylan,
We're glad our store is easy to shop. Thanks for the great review.
Sincerely,
The Primera Team
WORST SERVICE ON EARTH
Cancelled a new order for absolutely no reason and i reordered on the phone and the labels are not ordered bc of an email that i never got to approve the order. disgustingly poor service. and you try to blame it on me!
1. April 2026
Antwort von Primera Technology
Hi Chris,
We sincerely apologize for any part we played in the breakdown of the order process and for any impression that blame was being placed on you. A customer service representative will be reaching out shortly to discuss a resolution and make this right.
Sincerely,
The Primera Team
Ease of navigating the site and making…
Ease of navigating the site and making the purchase.
30. Mai 2026
Antwort von Primera Technology
Dear Trish,
We're glad you found our site easy to navigate and your purchase simple. Thank you for your feedback!
Sincerely,
The Primera Team
I have been a customer of Premera for…
I have been a customer of Premera for almost 30 years! They provide consistently professional, attentive, helpful, and friendly service. Their products are top quality. I have only had a few defects over the years and they are replaced immediately. Thanks Primra!
28. Mai 2026
Antwort von Primera Technology
Dear Ramona,
We are so happy to hear about your positive, long-standing experience with us! We truly appreciate your kind words about our service and product quality. Thank you for your loyalty.
Sincerely,
The Primera Team
Easy to search.
30. Mai 2026
Antwort von Primera Technology
Dear Lois,
Thank you for the five-star review. We appreciate your feedback.
Sincerely,
The Primera Team
Not off to a good start
Im not off to a good start but look forward to using the printer as I have heard great things. The printer arrived 3 days after scheduled delivery date. The packaging is terrible. The box is way too big and doesn’t secure the printer. For the cost of this equipment, I would expect better care in packing. The foam end caps were completely off of the printer. I hope it works when plug it in.
21. Mai 2026
Antwort von Primera Technology
Dear Zoey,
We are sorry to hear about the delivery delay and the condition of the packaging. We understand your concern regarding the printer's safety due to the loose foam. We are actively reviewing our packaging and shipping procedures to prevent such issues in the future. We hope the printer functions perfectly once you set it up.
Sincerely,
The Primera Team
Great customer service.
27. Mai 2026
Antwort von Primera Technology
Dear Brandon,
Thanks for the five-star review of our customer service.
Sincerely,
The Primera Team
I had label printer issues and Primera…
I had label printer issues and Primera was the on k y one who saw the problem. My computer guy followed I we'd yo I r instructions and got my label printer working again.
1. Mai 2026
Antwort von Primera Technology
Dear Karen,
We are so glad we could help resolve your label printer issues. It's wonderful to know our instructions assisted your computer guy in getting everything working again. Thank you for your kind words!
Sincerely,
The Primera Team
Antwort von Primera Technology
Dear Julie,
We're happy to hear our tech support provided a quick response. Thank you!
Sincerely,
The Primera Team
Always a great experience
Always a great experience! Super fast shipping, never disappointed!
29. April 2026
Antwort von Primera Technology
Dear Kassi,
We're so happy to hear you consistently have a great experience with us! Your kind words mean a lot.
Sincerely,
The Primera Team
Your service is a joke.
The fact that we get more communication from your survey request bot than an actual customer service representative is comical at best. Check our account notes and put it together yourselves.
Shame on Primera Technology.
22. Mai 2026
Antwort von Primera Technology
Hi David,
Your new replacement unit was on its way to you last week. You should have received it last Wednesday. I spoke with technical support, and they are helping you with your second unit as well. I will be sure that support reaches out again. We apologize for the inconvenience. Please let us know if you need anything else.
Sincerely,
The Primera Team
Great customer experience
The sales rep at Primera made my purchase incredibly easy and took the time to answer all my questions. I also LOVED the fact that when I called, I actually got a real person and they were helpful! :)
6. Mai 2026
Antwort von Primera Technology
Dear Meagan,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that our sales team made the purchasing process easy and took the time to answer all your questions. And honestly, we agree—being able to reach a real, helpful person when you call is something that still matters very much.
We truly appreciate your support and are excited to have you as part of the Primera family!
Best regards,
The Primera Team
Alwaus enjoyable with Primera
24. April 2026
Antwort von Primera Technology
Dear Jason,
Thank you for the 5-star review! We’re so glad to hear that your experiences with Primera are always enjoyable. We truly appreciate your support and look forward to continuing to serve you.
Best regards,
The Primera Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.