I am so glad I purchased the Eddie edible ink printer! It has made decorating my cookies so much easier and has saved me so much time. The print quality is excellent, and it allows me to create profes... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The speed Of order processing and shipment is incredible with every order I place! My Eddie stopped recognizing the ink cartridge right in the middle of an order at midnight Tuesday night. I immedi... Mehr ansehen
I feel like I am never treated with respect. I bought this machine and it wasn’t cheap as you know. I feel like the technicians can be a little friendlier. Not sure if I would purchase another one due... Mehr ansehen
Unternehmen hat geantwortet
Always great and responsive support! Never really have any issues with products but one of my cartridges were faulty and they replaced it immediately. Rare for companies these days to follow through a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Primera Technology
Vom Unternehmen geschrieben
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Vom Unternehmen geschrieben
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktinformationen
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, Vereinigte Staaten
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Hervorragend
5018 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Always easy to do business with
Always easy to do business with. I appreciate the quick service.
23. Mai 2026
Antwort von Primera Technology
Dear Paula,
Thank you for your 5-star review! We're so glad to hear that you find us easy to do business with and that you appreciate our quick service. Providing a smooth experience and prompt support for our customers is always our goal.
We truly appreciate your continued trust in Primera and thank you for taking the time to share your feedback.
Best regards,
The Primera Team
Very professional and helpful during…
Very professional and helpful during the purchase process. Made me aware of needs that I had and solved problems before they presented themselves to me! Exceptional company to do business with!
18. Juni 2026
Antwort von Primera Technology
Dear Bailey,
Thank you for your 5-star review! We're thrilled to hear that our team was professional and helpful throughout your purchase process. Taking the time to understand our customers' needs and proactively addressing potential challenges is exactly the level of service we strive to provide.
It's especially rewarding to know that we were able to identify solutions before problems arose and help make your experience as smooth as possible. Your kind words mean a great deal to us.
Thank you for choosing Primera. We truly appreciate your business and look forward to serving you again in the future.
Best regards,
The Primera Team
Great customer service!
18. Juni 2026
Antwort von Primera Technology
Dear Charlie,
Thank you for your 5-star review! We're delighted to hear that you had a great experience with our customer service team. Providing friendly, responsive, and effective support is one of our top priorities, and it's wonderful to know we delivered for you.
We appreciate your feedback and thank you for choosing Primera.
Best regards,
The Primera Team
placed an on line order and it was easy
24. Mai 2026
Antwort von Primera Technology
Dear LesLee,
Thank you for your 5-star review! We're delighted to hear that placing your online order was easy and straightforward. We work hard to make the ordering process as simple and convenient as possible, and it's great to know we met your expectations.
We appreciate your business and thank you for choosing Primera.
Best regards,
The Primera Team
Kevin was awesome
Kevin was awesome! I messaged late at night not thinking I would get any assistance that late and he was there and got my printer working again within a few minutes. Best customer service period! Thank you!
18. Juni 2026
Antwort von Primera Technology
Dear Brandy,
Thank you for your wonderful 5-star review! We're thrilled to hear that Kevin was able to assist you so quickly, especially late at night when you weren't expecting support. Providing responsive, knowledgeable service is something we take great pride in, and we're glad he was able to get your printer up and running again within minutes.
Our support team is available 18 hours a day, Monday through Friday from 4:00 AM to 10:00 PM CDT, and on Saturdays from 11:00 AM to 8:00 PM CDT, so we're always happy to help whenever issues arise. We'll be sure to share your kind words with Kevin.
Thank you for recognizing his efforts and for choosing Primera!
Best regards,
The Primera Team
Defective printer
The tech support agent was able to determine that the printer needed to be replaced. A replacement printer was shipped quickly.
18. Juni 2026
Antwort von Primera Technology
Dear KS,
Thank you for your 5-star review! We're glad to hear that our technical support team was able to quickly diagnose the issue and determine the best solution. It's also great to know that your replacement printer was shipped promptly to minimize any disruption.
We appreciate you taking the time to share your experience and thank you for choosing Primera.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Jessica,
Thank you for your 5-star review! We're delighted to hear that you had a great experience with our customer service team. Providing helpful, responsive support is a top priority for us, and it's wonderful to know we made a positive impression.
We appreciate your feedback and your support of Primera.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Muriel,
Thank you for your 5-star review! We're delighted to hear that you found the ordering process easy. We work hard to make shopping with Primera as simple and convenient as possible, and it's great to know we met your expectations.
We appreciate your support and look forward to serving you again in the future.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Gail,
Thank you for your 5-star review! We're happy to hear that reordering is always easy and that your orders arrive promptly. Providing a smooth ordering experience and reliable delivery is something we work hard to achieve.
We truly appreciate your continued support and thank you for taking the time to share your feedback.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Stacy,
Thank you for your 5-star review! We're pleased to hear that your printer ink has always worked well for you. Consistent, reliable performance is what we strive to provide, and it's great to know we've met your expectations.
We appreciate your feedback and thank you for choosing Primera.
Best regards,
The Primera Team
I love the Eddie
I love the Eddie. This is a great printer for cookies. I am happy with how many resources there all the questions Ive had to get setup and use it.
7. Mai 2026
Antwort von Primera Technology
Dear Marisa,
Thank you for your 5-star review! We're thrilled to hear that you love your Eddie printer and that it's working great for printing on cookies. It's especially rewarding to know that our resources and support materials helped answer your questions and made the setup and learning process easier.
We appreciate your feedback and are excited to be part of your edible printing journey!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Joe,
Thank you for your 5-star review! We're glad to hear that when you encountered a problem, our team was able to respond quickly and help resolve it. Providing reliable support and making sure our customers are taken care of is very important to us.
We appreciate you taking the time to share your experience.
Best regards,
The Primera Team
Easy and accurate
15. Juni 2026
Antwort von Primera Technology
Dear Jimmy,
Thank you for your 5-star review! We're delighted to hear that you found our products easy to use and accurate. Providing reliable performance and a smooth user experience is what we strive for every day.
We appreciate your support and thank you for taking the time to share your feedback.
Best regards,
The Primera Team
Always great and responsive support
Always great and responsive support! Never really have any issues with products but one of my cartridges were faulty and they replaced it immediately. Rare for companies these days to follow through and care as much as primera does. Thank You!
20. Mai 2026
Antwort von Primera Technology
Dear Natasha,
Thank you for your wonderful 5-star review! We are so pleased to hear about your positive experience with our support team. We're glad we could quickly resolve the issue with your cartridge. We truly value your kind words about our commitment to customer care.
Kind regards,
The Primera Team
Great Representatives!!!
Every time I have called in with any question or issue with my Eddie printer, the representative has always been able to solve my problem over the phone. It's so nice to have a company that has knowledgable and courteous reps to be able to help. Thank you!!
19. Mai 2026
Antwort von Primera Technology
Hi Christine,
We are so glad to hear that our representatives have consistently provided helpful and knowledgeable support for your Eddie printer. Your positive feedback is truly appreciated.
Sincerely,
The Primera Team
Great help in locating and ordering needed supplies.
Great help in locating the supplies I needed and the order was placed with no difficulty.and ordering needed a
11. Juni 2026
Antwort von Primera Technology
Dear John,
We are so happy to hear that you found the supplies you needed and that your ordering experience was easy. Thank you for your kind words!
Sincerely,
The Primera Team
Highly Recommended and Consistently Excellent Service
We’ve been working with Primera for two years, and the experience has always been excellent. Their service is fast, reliable, and consistently professional. Whenever we’ve had a situation or needed support, they’ve helped us resolve it clearly and effectively. We’re very happy with the partnership and highly recommend them.
11. Juni 2026
Antwort von Primera Technology
Hi Edgar,
We are so pleased to hear about your excellent two-year partnership with us. It's wonderful to know our service has been consistently fast, reliable, and professional, and that we've effectively supported you. We truly appreciate your high recommendation.
Sincerely,
The Primera Team
They\nSet a reminder that I need to…
They Sent a reminder that I need to order.And I kept forgetting I appreciate that.
9. Juni 2026
Antwort von Primera Technology
Hi Marion,
We're so glad our reminders were helpful! We appreciate you sharing your positive experience with us. Thank you for your feedback!
Sincerely,
The Primera Team
Stellar Service
I have an Eddie Printer. Primera's service is second to NONE! I can chat and have questions answered in real time. When I order supplies, they are delivered in days not weeks. I have only great things to say about this company and its products and people!
9. Juni 2026
Antwort von Primera Technology
Dear Rebecca,
We are so happy to hear about your positive experience with our service and products! It's wonderful to know that our team could provide real-time assistance and that your supply orders arrive promptly. We truly appreciate your kind words.
Sincerely,
The Primera Team
Antwort von Primera Technology
Hi Keshia,
We're glad to hear your experience was smooth. We appreciate your feedback.
Thank you,
The Primera Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.